Date Received: 2021-09-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am a victim of predatory lending with this Mortgage company ( Specialized loan servicing ) I requested XXXX times already to send me forms for another loan modification, I believe this company XXXX want to push me to loose my home in foreclouse because of the type of loan that they gave me. I wanted my payments to be low monthly and the company keeps increasing my monthly payments. I do not know what to do anymore because my XXXX XXXX is poor right now and I have problems trying to refinance with any company, I tried asking this company to send me forms to apply for another loan modification and they never send me the papers. Please push this company to finally send me the forms to apply for refinancing or to do another loan modification XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94014
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: we have been making payments to the company and they are not crediting us for the account but still charging us financial charges and then refusing our payments and are not responding when we ask why, we have emailed and talked to them on the phone and still we get no place. its affecting our credit score and our bill goes up and they offer no line of credit, they our a company that bought the loan off XXXX XXXX XXXX. and we never agreed to any terms or did the ever try contacting us
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44070
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Last year I paid the outstanding principal balance to avoid a foreclosure. I wasn't able to pay the late fees. Starting in XX/XX/XXXX the monthly totals were caught up and I made payments on time. I just noticed I'm 2 months behind in payment, although all payments made this year were made on time. Specialized Loan Services ( SLS ) has apparently dropped the account back two months in an attempt to get late fees from the previous year. This is rental property and the tenant said a foreclosure sticker had been placed on the house at the beginning of the year. Since all payments have been caught up SLS is now stating that I'm two months behind in payments. Nothing can be further from the truth.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30274
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage with SLS was paid in full on XX/XX/2021. According to their own policy, My Escrow account should have been refunded to me after 15 days. It has now been 20 days and my escrow account has not been returned. Due to gross mismanagement of my account and recent abuses I have suffered from SLS I have reason to believe my escrow account will not be returned.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 754XX
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: As per the instruction of the State of Washington, Department of Financial Institutions, Division of Consumer Services, Specialized Loan Servicing, ( SLS ), has been asked repeatedly and failed to supply me with all legally recorded Assignments of interest for XXXX XXXX XXXX XXXX XXXX XXXX XXXX along with all other questions pertaining to this and previous Qualified Written Request. As to date, we are unaware of who the true, legal Owner of the Note and Deed are, ( SLS stated we were not privy to these documents UNTIL loan paid off in full! ) where the Deed and Note are kept, if they exist and if kept together, who the Master Servicer is and if this party ( Trust ) is receiving payment from a third party, whether that party has rights of subrogation or is satisfied by some other fee or revenue. Since SLS will not provide the answers to our questions, nor who legally owns this mortgage, ( legally recorded proof ), as SLS has failed to provide us with any Assignments or a complete Chain-of-Title, and therefore, we have no way of contacting anyone in Washington State of this fraudulent practice to acquire the documents we are requesting other than SLS. As I have continuously requested, to no avail, we are asking once more for SLS to provide to us this information and requesting an investigation into this situation/dispute and for your Agencys help in getting this important information from SLS. I would also bring to your attention the fact that while my case is currently under Review and in Dispute Status with SLS, and all documents have been received and acknowledged for a modification, yet SLS continues to practice Dual Tracking by keeping the XX/XX/2021 sale date showing SLS in contempt of Federal Laws, causing severe damages by not allowing me a fair review and not showing good faith in their process for modification nor settling this Dispute. This property is in Arbitration currently, has a Lis Pendens filed, along with a non-answered Qualified Written Request previously sent to SLS and yet continue forward without adequate legal response while harassing me with a XX/XX/2021 sale date! SLS has also admitted verbally by phone that they intend to continue with the XX/XX/2021 sale date while being in Dispute Status and stated they do not have to abide by any laws that state they are to cancel this sale date while complying. SLS has also stated repeatedly that they do not have to abide by the CFPB Dual Tracking laws as they have their own rules. We have been told that SLS might postpone the sale date 15 days prior to XX/XX/2021 or may not. SLS stated that having my full package in review for months has nothing to do with postponing the sale date or modification. When we bring up Dual Tracking, we are told it doesnt pertain to them and SLS doesnt interpret it as Dual Tracking. ( Having a sale date while all documents have been received and is in review ). They said they hold the right to go through the review as long as they want right up to the sale date can deny us and keep the sale date and go through with the sale for any reason and without communication with me, and call this transparency!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This Dispute Letter is regarding Specialized Loan Servicing choosing to ignore the Covid-19 Pandemic, The Cares Act and our Washington State mandates regarding no evictions as well as Landlords inability to legally ask or collect rents as it is labeled as harassment as well as reported to the Attorney Generals Office along with a large fine. I am still currently being harassed by SLS with a sale date WHILE Washington State is under the NO EVICTION NO RENTAL PAYMENT MANDATES, which has made it impossible for me to keep up with utilities as well as mortgage payments without full rents coming in to pay for it all. The financial burden has been devastating and I continue to work with state and local agencies with my tenants to try and get financial help, but these agencies are so inundated and backlogged that I have been told they are only processing XXXX and XXXX applications, and to be patient. It is very difficult to be patient waiting for financial relief of unpaid rents to help with a modification/forbearance and for a repayment plan when I have a XX/XX/2021, sale date hanging over my head! I am not in any position to make these agencies move any faster than they are capable, yet Im threatened continuously with sale dates from SLS instead of working with me so we can all get through this. All my documents for a modification have been in review yet rather than understanding what we are going through as a nation, SLS is working to make the families I rent to with children homeless by their careless, illegal, irrational sale date tactics. I have asked repeatedly for forbearance, yet SLS has not attempted to make a good faith effort to modify my property. Therefore, I am asking that SLS comply with our state mandates and work with me, the landlord, as I am required by law to act toward my tenants as well during this Pandemic, and cancel the XX/XX/2021, sale date, work with me on a modification that will enable me the time to collect all of the past due rents and get modified with SLS on this loan. Thank you for your attention to this legal matter, as it is of utmost importance. Please let me also know in writing that the XX/XX/2021, sale date has been cancelled as well as any future sale dates until we can legally resolve this statewide mandate still enforced in Washington State. Please find enclosed a letter from Mr. XXXX XXXX, Washington Department of Financial Institutions with our States 4th Amendment regulations as well as Attorney General XXXX XXXX XXXX for Homeowners/Landlords during this Pandemic. I will continue to alert all pertinent agencies of SLSs responses and activities toward SLSs sale dates given to me on my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: VERIFICATION OF PROOF OF CLAIM REQUEST LETTER OF DISPUTE Notice to Agent is Notice to Principal and Notice to Principal is Notice to Agent. Dear Legal Departments for : Specialized Loan Servicing, LLC AND XXXX XXXX XXXX XXXX., As per numerous Select Portfolio Servicing representatives, the LEGAL and ADDRESS that SLS uses for my property does NOT match up with the true legal according to the XXXX XXXX Assessors Office XXXX Therefore, until corrected and resolved, SLS has stipulated that they can not move forward with a modification, nor continue with acceptance of my financial documents due to the discrepancy of said property/loan. Until this legal discrepancy is corrected and resolved any sale dates, including the current XX/XX/2021, sale date, will be considered unlawful and illegal, even as stipulated by SLS representatives themselves. Until this legal discrepancy is legally resolved, and this incorrect information is legally corrected in order to move forward, I am formally, once again in writing, DISPUTING and commanding that SLS stop discriminating against my right to attain a modification, keeping me from receiving a lawful and fair modification that would maintain my true legal ownership once loan is paid and protect all payments being made as going to the correct property. As it stands, I have no Assignments, no proof of a true, wet-ink signed Deed and Note together, ( legally must be together or VOID ), and which state the correct legal on my property pertaining to this loan Thank you for your attention to this legal matter, as it is of utmost importance. Please let me also know in writing that the XX/XX/2021, sale date has been cancelled as well as any future sale dates until we can legally resolve this legal discrepancy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Hello and to whom it may concern ; I will begin by describing in detail the situation at hand. To start with, back in XXXX, we had a HELOC on our house. Despite the fact that we obtained this HELOC through XXXX XXXX, XXXX XXXX took over XXXX XXXX. When the real-estate market crashed in XXXX, we were forced to file for bankruptcy. After bankruptcy we contacted XXXX XXXX for a settlement, because the price of our house was much lower than what we seemingly owed. We offered them a certain amount of cash to settle this issue, but after a long delay we received a letter back stating that XXXX XXXX was turned over/sold to SLS ( Specialized Loan Servicing LLC ) and that from there on out we must communicate with SLS. After persistent attempts in contacting SLS, we finally received a letter back regarding our previous settlement offer to XXXX XXXX. The letter stated that we were no longer liable for the debt. They refused our cash offer in XXXX of XXXX. After this period, we had no other communication with SLS. Recently however, due to the current lower mortgage interest rate we decided to proceed with refinancing. During this time, we were informed by the finance company that there is a lien on the title from XXXX XXXX. We were completely unaware and shocked with this matter. Furthermore, we attempted communicating with SLS but our efforts were useless. We received absolutely no aid. Due to this, we hired a real estate attorney. Our attorney contacted SLS and according to her assessment, the lien actually has no value but SLS is refusing to cooperate and resolve the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was approved for a mortgage on XX/XX/XXXX and it was a XX/XX/XXXX loan with an adjustable rate. I was approved for a mortgage for a home that based on my very low salary I should have never been approved for. My rate adjusted and I could no longer pay the mortgage and now 15 years later they are trying to put a lien on the property. The loan was for 20 % this is a predatory lender that seeked out low income customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21237
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Specialized Loan Servicing purposely lied and said my home was in foreclosure and it was not. They also said my home was effected by a natural disaster and it was not. They also said my home was in deferment and it is not.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A