Date Received: 2021-08-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The loan has an impound account and the servicer is responsible for paying taxes and insurance. However, the insuree ( XXXX XXXX XXXX ) has not received the insurance payment and hence canceled the insurance policy for the property. I have tried multiple attempts to try to resolve this between Specialized Loan Servicing and XXXX XXXX. No action has been taken to remediate the issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2021-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-27
Issue: Trouble during payment process
Subissue:
Consumer Complaint: This is the second time escrow has been messed up. The first time they failed to pay my property taxes, returned funds to me, then charged me an excess amount to get the " tax escrow '' caught up then finally returned funds back to me in XXXX. Then in XX/XX/XXXX they paid my condo associations master condo policy of {$3800.00}. My insurance has NEVER been included in escrow. Only taxes. In XX/XX/XXXX I received a notice that my escrow was going to have a negative balance and that my mortgage payment was almost doubling. I immediately contacted XXXX to figure out what was wrong. I believed they had purchased a policy in my name because they did not have proof of insurance. They told me to upload proof that I paid my personal insurance policy, which I did. It was then that I discovered that it was the master policy that they were requiring so I uploaded that. They did another analysis and dropped they premium amount by about {$400.00}, still much higher than I was supposed to pay. I have been speaking with them weekly to get this resolved, thinking that escrow needed to fix this payment to a policy they purchased. In the mean time, they then also went and paid my personal homeowners insurance - once again something they never should have done. I have been harrassed with calls, letters, and knocks on the door regarding this even though I have been speaking with them weekly. Finally on XX/XX/XXXX I spoke with someone in their insurance department and determined that they hadn't purchased a policy, but had paid my Condo Association 's insurance company. I obtained a check from them, deposited it and then called SLS on XX/XX/XXXX to process this payment. I call on XX/XX/XXXX because I was concerned about a call I received stating that I was in default. It appeared that they hadn't properly applied the payment. To resolve they wanted a complete copy of my bank statement, which I was NOT going to provide. I was finally able to speak with someone who actually located the funds and applied them correctly. In the mean time, a useless escrow is being processed because the escrow will not be corrected until the payment is posted. As of XX/XX/XXXX the payment is still not completely applied and I can't tell escrow to run a proper analysis. The fact that I have to constantly call them to fix their issues, call them to have the escrow re-run and fixed... their people are very rude when calling and the majority of them arent helpul. My credit was hurt by this and I don't believe it will be fixed. I have been made XXXX XXXX with the XXXX of this all. SLS made a huge mistake and then came after me for it. Some of their people were unbelievablly nasty. They should not be allowed to conduct business like this. My next move is to remove escrow completely as they have shown they are not competent to handle it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XXXX XXXX was my prior loan servicer as of XX/XX/2021 everything changed Specialized Loan Servicing took over servicing my mortgage. I contacted them on XX/XX/XXXX explaining I did not get credit for the XX/XX/XXXX payment that was XX/XX/XXXX payment. I have emailed them with a full copy of the receipt showing I made my XXXX payment. Also provided bank statement proving part payment cleared bank account. {$700.00} cash check for {$300.00}. I have called this company @ least every other day to check on this situation. Still as of today XX/XX/2021 they still have not posted my Mortgage Payment. Specialized Loan Servicing has opened up multiple tickets and keeps reassuring me that they would solve this within 60 days from the time I contacted them on XX/XX/XXXX. Finally on XX/XX/2021 XXXX from XXXX XXXX called Specialized Loan Servicing on a XXXX way call on the line spoke to XXXX. XXXX @ XXXX XXXX XXXX my prior loan servicer to speak on my behalf regarding XX/XX/XXXX payment that has never posted to the account. She told XXXX Specialized Loan Servicing rep that a Bulk Wire Transfer was sent over to Specialized Loan Servicing in the amount {$53000.00} including my XX/XX/XXXX payment for the XX/XX/XXXX payment that has never posted to my account. She told XXXX the funds cleared XXXX XXXX account on XX/XX/XXXX. Specialized Loan servicing received all of the funds on XX/XX/2021. He opened up another ticket for the cash department to do there research again for probably the XXXX or XXXX time. This never ends nothing ever gets done and I am not happy with this Company. I am ready to seek Legal action for the harm they have caused me. I did go behind on my payment this month and wasn't able to make it until 2 days ago. They wrote me a letter I received 2 days ago threatening to foreclose on my house. I have received these letters before I don't like them. I am struggling to make my payments and I @ least make them within the month but because this 1 payment is never posted I end up being 2 payments behind and then they start threatening foreclosure letters. When honestly if this were posted the only payment I might be behind on is the payment that is due for the current month. I have been trying to @ least make it during the month. I am done with these people. This payment has been in dispute since XX/XX/XXXX and I contacted them to let them know there was a problem they just continue to drop the ball and never solve the issue. XX/XX/2021 I received this email Thank you for your inquiry. We do not have record of the requested information as we did not service your account at that time. Please reach out to your prior servicer for the requested information. Your prior servicer normally will automatically send any payments sent to us within 60 days following a transfer of an account. If you would like to confirm the payment is being sent, please reach out to your prior servicer. Obviously they didn't do any research if they would have they would have found the bulk wire transfer {$53000.00} cleared XXXX XXXX account on XX/XX/2021. As a reminder XXXX from XXXX XXXX spoke to SLS on the phone & actually told SLS they received the funds in there account on XX/XX/2021 she told them this was including the XX/XX/XXXX payment which was supossed to be for XX/XX/XXXX payment. This is also affecting my credit. Because every month I am behind on my payments because they won't clear this up this is also harming me credit wise. I feel like now I want to take action reason I am choosing to make this complaint against them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85204
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We refied a year ago XXXX with XXXX, and soon got notice of mortgage change of where to send payments, then it was CMC/SLS, and then just SLS ( Specialized Loan Servicing ), an LLC out of XXXX, also in XXXX. My property taxes went up and my escrow increased by {$120.00} in XXXX. I was not aware of it, but got late payment letters, after the fact, the even though the XXXX payment had been made, and the XXXX payment was made on the day I spoke to them. I changed to the new amount in my auto pay, but it did not save it, so the the XXXX shortage occurred in XXXX, and here came the letter with the XXXX late fee, a week after I had already sent the XXXX the day XXXX spoke to them, I believe on the XXXX. So SLS already had the electronic payment on the XXXX. I called to question it, and removing the fee has to be approved by the cashier dept. which I will have to call back in a week to check status. It is constant hassle and nickel dime churning. I have never had to make so many calls to a deal with a mortgage payment. It is like dealing with some sleazy collection agency. I don't believe these mortgage collection entities existed prior to the housing collapse. A residence is very personal to most people, and it leaves a bad taste to have your home mortgage sold into the clutches like grist for the mill. How is this allowed?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been with this mortgage company for 20 years the last year has been a real challenge due to covid and my XXXX XXXX I fell behind and has not payed for 1 year.I requested a modification and sent them all the required documents. I`m now able to handle the payment and sent them letter from XXXX XXXX XXXX XXXX XXXX XXXX which stated XXXX annual salary. Additionally I sent my social security statements from me and my wife which is {$2800.00} per month. My son XXXX XXXX has moved in to our house and I sent his W-2 which is {$160000.00} and will be contributing. I was denied a modification due to XXXX score, and they claimed I had one in the past. True a trial modification was offered and I payed all trial payments. I was sent a modification and I freturned it to late. Rather than going in forclosure and then bankrupcy ( the easy way would for them to give me a realisic modification. My mortgage is XXXX underwater.The name of the mortgage company is SPECIALIZED LOAN SERVICING
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was given a forbearance by SLS in XX/XX/XXXX. When it came to resuming payments I asked if the 6 months could be added on the end of my mortgage but was told my only choice was to get a new 40 year mortgage where my payments would be approx {$2400.00} per month. During this discussion I resumed payments and as you can see from the attached statement from XXXX XXXX XXXX, I have paid my mortgage monthly, EARLY and MORE than was actually owed. During this time SLS has reported me TWICE as being delinquent and my credit score has dropped 149 points. I have gone from having excellent credit ( which I worked very hard for ) to having bad credit and have been subsequently turned down for credit due to this. I called SLS in XX/XX/XXXXand they completely admitted being in the wrong and said that they would make it right. But then in XX/XX/XXXXit happened again. Once again I called SLS and was promised a letter and notification to the credit reporting agencies letting them know it is inaccurate. When I checked my credit score it just says that I made my account current, not that I was never delinquent so my credit score remains low. I have asked them to make this right and am not getting a satisfactory answer or resolution. They also processed a charge for an inspection in XX/XX/XXXXwhich did not happen. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX we purchased a home with a predatory lender and our credit was bad and our income was barely XXXX but we were approved for a {$240000.00} mortgage at an adjustable rate. We continued to pay the 80 % mortgage and they changed it to a fixed rate. Now, 15 years later that 20 % loan mortgage now has threatened to put a lien on the house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21237
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Specialized Loan Servicing, LLC has a mortgage on our home. They falsely reported late payment dates to the three credit bureaus : XXXX, XXXX, and XXXX. This is causing physical and emotional harm to US becuase my wife had to give up her job to become a permanent, full time caregiver for me because I developed a chronic illness due to the COVID-19 pandemic. We can not afford the home we will live in now and need to sell our home and find one that is smaller, more affordable, and retrofitted for a person with a XXXX. We can not sell our own home until we have mortgage pre- approval to purchase another home. SLS. LLC MUST CONTACT THE CREDIT REPORTING BUREAUS IMMEDIATELY AND CORRECT THE FALSE INFORMATION. Unless SLS, LLC makes the corrections to our credit reports we will not be able to get another mortgage loan and the physical and emotional hardhip will continue. We were in a loan modification program in XXXX through XXXX and a forbearance in XXXX which continuesXXXX SLS, LLC falsely reported late payments for the XX/XX/XXXX mortgage payment XXXX XX/XX/XXXX fell on a Sunday XXXX. They had the payment in their possession but did not account for it until Monday XX/XX/XXXX they accounted for it as a late payment even though the bank certified check was dated prior to XX/XX/XXXX. It was not a late payment. SLS. LLC continued to report late payments for XXXX, and XXXX to the three credit reporting agencies during our modification program and forbearance. My wife called Fannie Mae on XX/XX/XXXX regarding this false reporting. The agent told her that EVEN IF WE WERE IN A MODIFICATION PROGRAM THE PAYMENTS SHOULD NEVER HAVE BEEN REPORTED TO THE CREDIT BUREAUS AS " LATE ''. THE AGENT ALSO TOLD HER TO CONTACT SLS, LLC IMMEDIATELY TO DEMAND CORRECTION OF THE CREDIT BUREAU REPORTS. My wife wrote to SLS, LLC and demanded the corrections.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33570
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX, XXXX has a mortgage on our home. They falsely reported late payment dates to the three credit bureaus : XXXX, XXXX, and XXXX. This is causing physical and emotional harm to XXXX XXXX and XXXX XXXX becuase I had to give up my job to become a permanent, full time caregiver for my husband who developed a chronic illness due to the COVID-19 pandemic. We can not afford the home we will live in now and need to sell our home and find one that is smaller, more affordable, and retrofitted for a person with a XXXX. We can not sell our own home until we have mortgage pre- approval to purchase another home. SLS. LLC MUST CONTACT THE CREDIT REPORTING BUREAUS IMMEDIATELY AND CORRECT THE FALSE INFORMATION. Unless SLS, LLC makes the corrections to our credit reports we will not be able to get another mortgage loan and the physical and emotional hardhip will continue. We were in a loan modification program in XXXX through XXXX and a forbearance in XXXX which continues. SLS, LLC falsely reported late payments for the XX/XX/XXXX mortgage payment ( XX/XX/XXXX fell on a Sunday ). They had the payment in their possession but did not account for it until Monday XX/XX/XXXX they accounted for it as a late payment even though the bank certified check was check dated prior to XX/XX/XXXX. It was it not a late payment. SLS. LLC continued to report late payments for XXXX, and XXXX to the three credit reporting agencies during our modification program and forbearance. I called Fannie Mae on XX/XX/XXXX regarding this false reporting. The agent told me that EVEN IF WE WERE IN A MODIFICATION PROGRAM THE PAYMENTS SHOULD NEVER HAVE BEEN REPORTED TO THE CREDIT BUREAUS AS " LATE ''. THE AGENT ALSO TOLD ME TO CONTACT SLS, LLC IMMEDIATELY TO DEMAND CORRECTION OF THE CREDIT BUREAU REPORTS. I wrote to SLS, LLC and demanded the corrections.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33570
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized loan servicing raised my payment by XXXX telling me I have escrow shortage. My taxes are XXXX : {$5000.00} and XXXX {$5100.00}, so my taxes went down. No one -at the bank wants to explain everyone is saying I have shortage XXXX and it needs to be paid. I am looking at my county tax bill and it looks like taxes went up in XXXX but not by XXXX. I am XXXX and this is elderly abuse. They treated me like I am an XXXX when speaking with several individuals. I was talking to customer service she could not explain, so she referred me to escrow analysis department. The analyst was putting me on hold constantly and than he disconnected on me without saying a word about the situation and only mention " wait a second I have 2 bills here '' I have my tax bill available and escrow analysis from XXXX and XXXX, I actually I got refund of {$110.00} last year, so how is it possible to have shortage of XXXX almost 100 % of my tax amount? I called again and I was refused to speak with manager. They said someone will call back, they never do. Please find all the documentation attached, I was about to pay my mortgage on the XXXX when i discovered the issue, now I will be late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60090
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A