Date Received: 2021-09-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For the past 10 months I've been getting calls from the SLS customer service. I've spent at least 12 hours trying to correct. 2 calls a day, 6 days a week. They've penalized me for not having insurance, which I have, and have provided support based on their request. They're penalized for a payment, which I've never missed. I've provided bank statements and support based on their request. They owe me XXXX in unapplied funds from XXXX. They owe me XXXX in back payments from XXXX. On XX/XX/XXXX, I spent 2 hours working through the system with 4 different areas. Everyone I spoke to acknowledged the error, but I just received another reject notice. I've submitted all ppwk as requested. This is wrong and has been a horrible experience. I'm trying to buy a house. This has ruined my credit and I've lost out on rates and several homes. Look at my history. Over 800 until this happened. Please help me. I'll provide any info needed. Thank you. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Someone I do not know hacked my computer and made fraudulent charges on my account that was made on XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10977
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan has been transferred again this time from CMC funding, Inc. To Specialized Loan Servicing. I continue to have a multitude of issues with payments been applied to my account as I have indicated clearly with clear and concise instructions. I submit my payments ( before the due months in fact before the payment is due ) using SLS 's payment site directly. Not using a third party or my financial institution. Despite this and clearly indicating how my payment should be applied again using SLS 's payment site they can not seem to follow instructions and apply the payments directly to principal instead of how I have indicated. On XX/XX/2021, I submitted a payment in the amount of {$1800.00} on the SLS payment form I indicated {$1500.00} should be applied to the principal and interest payment and the remainder {$280.00} applied to the principal balance. This was not applied correctly and the entire amount was applied to the principal balance. On XX/XX/2021. I submitted a payment in the amount of {$1800.00} using the SLS payment site. I indicated on SLS 's payment former to apply {$1500.00} to the principal and interest monthly payment and the remainder of {$280.00} to the principal balance. Yet again, SLS failed to follow clear and concise instructions and applied the entire {$1800.00} to the principal balance which is not what instructed them to do. I am sick and tired of having to monitor SLS every month to ensure my payments which are made in advance and should be applied to my account as I have indicated. It has been a complete and utter nightmare dealing with CMC Funding and now Specialized Loan Servicing. If a customer indicates how payment is to be applied why they can not follow instructions and apply for the payment as indicated and correctly? Is there no one at SLS that can follow instructions? I believe SLS needs to be audited to ensure no fraudulent activities are occurring at this institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46205
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have to pay a ballon payment on my 2nd mortgage. The mortgage company is Specialized Loan Servicing. The ballon payment was due in XXXXI contacted SLS XX/XX/XXXX to have them send me a payoff quote. When I inquired about the status of the payoff, they told me it was never mailed. I have attempted to order the payoff many times since, and still have yet to receive it. When I call SLS they tell me it will be mailed, and it will be e-mailed to me in one business day. I have a conditional loan approved from my personal bank to pay the ballon payment off, but they need the payoff quote. I also can take money from my 401K, but they also need this document. SLS has threatened to forclose, but they will not send me the document I need to pay them off.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89015
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Settlement Statement Document with U.S. Department of Housing and Urban Development indicate my home were sold for {$220000.00} and it show that my mortgage loan with Specialized Loan Servicing Payoff in the amount {$100000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 71854
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX we were approved for an adjustable mortgage which was a XX/XX/XXXX loan. We had 2 mortgages and the 20 % mortgage was by a predatory lender which based upon our low income they approved the loan at an adjustable rate. We were not able to pay the mortgage for 16 years and now they have sent notices to put a lien on the property. How can they do that after 16 years and no correspondence?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21237
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We had 2 mortgages in XXXX we did a loan modification and were lead to believe both mortgages were included However now specialized loan serving states they purchased my 2nd mortgage in XXXX and are now trying to foreclose on my property Ive been trying to work with them by doing a modification but they are asking for {$43000.00} down payment and in the middle of a pandemic I do not have that amount of money I dont want to lose my home I feel they will not work with me and most of the time they do not answer my requests for information I did receive a letter from them which I will enclose however none of the information is valid this company never requested a cash settlement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My current Mortgage is with Specialized Loan Servicing LLC : NMLS ID Main Office XXXX ; NMLS ID Branch XXXX. I am trying to ReFinance, but the new lender can not move until I settle a Forbearanece with Specialized Loan Servicing LLC. I called Specialized Loan Servicing LLC and they stated I do not have a Forbearance. I asked them to send me a letter to such, so I could move forward and they haven't. I am caught in this revolving circle. I have always paid my mortgage on time and it was never short. Even with Covid issues everywhere, I was still about to pay the full amount on time. The new company stated that some companies actually put Forebeances on accounts without the customers asking for it ; maybe that is what this is. I don't know. I just need to keep this process moving. I don't know what else to do. Its been weeks. I've attached my last payments, my mortgage and another file for your review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I got a letter dated XX/XX/XXXX from SLS saying that they sold my HELOC to XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX.Original loan amount was {$180000.00}, Date of loan was XX/XX/XXXX. SLS do not own my HELOC any more. Still SLS trying to collect money total {$340000.00} by XX/XX/XXXX. After that it will be {$420000.00}. SLS sent email to XXXX XXXX XX/XX/XXXX and collection letter to my address XX/XX/XXXX again. We filed the Chapter XXXX on XX/XX/XXXX and discharged XXXX. We no longer have a legal obligation to pay it and creditor has no right to collect it. This is FDPCA violation to send email to XXXX XXXX and my home address. A cease and desist letter. Stop collecting from us. Collection of discharged debts prohibited. Creditor is not permitted to collect a debtor. Colorado debt have a statute of limitation of 6 years. Once the statute of limitations passes the debt becomes time-barred. HELOC maturity is 10 years. XXXX XXXX XXXX opened HELOC on XX/XX/XXXX and sold it to XXXX XXXX XXXX XX/XX/XXXX. When we filed Chapter XXXX XX/XX/XXXX HELOC was under XXXX XXXX XXXX XXXX XXXX XXXX {$180000.00}. Since Chapter XXXX it was discharged XXXX. By XXXX, we had a loan modification from XXXX XXXX XXXX, there was only one loan no other lien. XXXX XXXX XXXX sold it to XXXX XXXX XXXX on XX/XX/XXXX there was only one loan no other lien. When we tried to refinance with lower interest rate, SLS popped up. I believe SLS is SCAM.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80132
Submitted Via: Web
Date Sent: 2021-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Specialized Loan Servicing LLC has not paid my city taxes even though they have been collecting the money and have it in my escrow account. I've attempted to get them to rectify this for weeks. My first message to them through their online customer service notifying them of the error was on XX/XX/XXXX. They gave me a number to call and the number only gave an address to write a letter to. On XX/XX/XXXX I wrote a notice of error letter and mailed to them which they have not responded to. I've since sent 3 more messages and talked to someone that was supposed to take care of it. The final due date is XX/XX/XXXX, tomorrow and after a month of trying to get them to pay the taxes and accruing late fees they owe nothing has been done. Reaching them by phone is nearly impossible since the automated phone tree for taxes ends with an address to respond in writing with no option for a representative. The online contact us only responds with they can't help and I have to call the number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2021-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A