Date Received: 2022-06-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I decided to pay more my mortgage so I would pay less interest. On XXXX XXXX and XXXX XXXX I made payments of XXXX. I was told later the second payment would be same as the first payment no extra principal would come off. I ask to apply the XXXX XXXX payment to principal. They agreed but said it would take XXXX days. I didnt see the payment applied to principal so I call was told they would extradited it. That didnt happen. I made my XXXX and XXXX payment all the time asking for XX/XX/XXXX payment to be applied to principal balance. They kept saying it would be. I also paid an additional XXXX on my principal balance XXXX XXXX XXXX. I had to keep asking for it to be applied to principal balance and it was not done until XXXX. I ask for all the principal to be applied back to when I paid it. They also would not except my XXXX payment. I tried to get a XXXX XXXX law student to help that work. You are my last Hope. IF you are able to go back and look at my montage from the beginning you will see they did wrong all the way.
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: My mother passed away on XX/XX/2020. The mortgage company Select Portfolio Servicing ( SPS ) and their legal counsel has violated the CFPB ruling that when a borrower dies the mortgage lender must work with the surviving family members. We have made several attempts to work with SPS to have the mortgage changed to the family. In XXXX of XXXX I sent the copy of the death certificate. It took almost several months for SPS to confirm the death certificate was received. In the mean time SPS started foreclosure proceedings. I sent a copy of the death certificate to the attorney who represents SPS. After several emails and phones she understood the family wanted to keep my mother 's house. Nonetheless, SPS nor the attorney would give the family the legal opportunity to have to mortgage put in the name of the heirs. It will be two years this coming XXXX since the death of my mother. As of today the house has gone into foreclosure, and has been sold. I would like to file a complaint and get information about what legal actions for discrimination, violation of RESPA, and XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 06002
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A Mortgage Servicing company paid a lien by the Homeowners Association an amount higher than what was negotiated with a Law Firm that I hired. Due to the years of errors and refusals to provide an accounting of the prior lien and now it appears another lien has been placed which has our family in turmoil. We hired a Law Firm that has failed to protect our interest. The Homeowners Association filed legal actions in two different counties against us and our property, which has caused a lot of confusion. On many occasions we have requested to resolved this matter amicably and lost out on an opportunity to refinance our home when interest rates were lower. Our family has been damaged financially and emotionally for years and feel the fraud, deceptive practices must me addressed forthwith. The HOA never provided a payoff to our lender that was going to pay the settlement amount. Documents to support our position is available and will be provided upon request
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have 2 mortgages with Select Portfolio Servicing ( SPS ). In XX/XX/2022, I mailed in the payments for both mortgages. SPS applied BOTH payments to only 1 of the mortgages. I contacted them on XX/XX/2022 to correct the problem. I was informed from a SPS associate that it could take up to 60 days to correct. On XX/XX/2022, I found out that SPS had reported to the Credit Reporting Agencies, that I was late on my mortgage payment and my credit scores DROPPED XXXX POINTS. I called SPS again on XX/XX/2022 and discussed the problem with them to no avail. They refuse to expedite the correction and now I am fearful that they will report another late payment in XXXX. Yesterday, I applied for a small loan with my bank and was declined due to a low credit score. HELP ME PLEASE!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46227
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for the HAF program through the state of MD, the governement contracting company handling the applications is TERRIBLE! I have had to reapply bc they changed their system, they aren't being transparent with homeowners who are behind on payments. The XXXX XXXX XXXX XXXX XXXX is out of Florida, has approx 9 employees handling 40k applications, can't see docs you upload in the system, the people processing the applications don't sound like they know what they are doing or have processed mortgages or related products before. They are currently NOT in good standing with the state of MD, because they haven't filed taxes in MD for XXXX, XXXX, XXXX & have a poor rating with the XXXX They have threatened to cancel my application, my processor refused to answer my questions while they are the problem and have dragged out the process and NOT letting people know their previous applications had been canceled due the system upgrade. I am now being offered a trial loan modification with Select Portfolio but they won't tell me what the final terms will be and get an attitude with me when I ask them. I have 13 years left on my mortgage, why would I want to pay 17 years of interest all over again? None this makes sense OR is on the up & up with both companies. I am VERY CONCERNED for other homeowners dealing w both these companies as well. Please help! Thank you!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-16
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: SPS is the mortgage servicer for the mortgage on my mother 's co-op apartment. I am the executor of her estate. My real estate attorney requested pay-off documents on XX/XX/XXXX for the sale of the co-op. Nearly 3 months later and they are still unable to provide the documents. Our sale is in danger of falling through if this drags on much longer. They seem never to have the documentation they should legally maintain. They repeatedly claim to be " expediting '' the matter with nothing changing for weeks. Attorney has been contacting them daily only to hear the same excuses and delays.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: As briefly as possible : 1. I am the personal representative for an estate. 2. A property in the estate had its mortgage transferred to Select Portfolio Servicing ( hereafter referred to as SPS ) 3. They sent me all the documentation on taking over on servicing the loan and originally were sending every statement to the estate c/o me at my home address 4. They stopped sending statements 5. When I called them they said I was not authorized on the account and couldn't speak to anyone. 7. I was given an email address ( XXXX ) which I was to correspond with. 8. I asked via this email address and by phone if there was a secure method to get the lender documentation of my involvement with the account and proof that I should be authorized to deal with them on it. 9. My mother in law who is an heir of the estate started receiving my notices 10. After months of stonewalling and un-cooperative behavior from SPS, we refinanced to get out of dealing with them. The loan was closed in XXXXXXXX XXXX XXXX. 11. I had to provide extensive documentation to both secure another loan as well as get title insurance. 12. In the end, SPS decided to send the escrow balance to the property address instead of my address.This address is a log cabin with no mailbox and the mail would have been returned almost as soon as it was sent as undeliverable. 13. I called and requested that they reissue the check to the same address they were previously sending statements to, and I even convinced one representative to.go back and look and they were able to verify that my name and address appeared on the statements until XXXX XXXX XXXX. 14. I have called repeatedly. I have provided all known documentation including my certified papers of personal representative, a certified copy of the will, certified copies of death certificates. 15. I have never received any follow up communication from SPS. I have never had this much difficulty dealing with a mortgage lender in my life and I have had dealings with at least eight other lenders in my lifetime.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85260
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have always made additional principal payments to my mortgage account and have started making multiple payments per month. Since XX/XX/2022, this company has been applying payments incorrectly. I have multiple phone calls trying to resolve this issue and get varying responses, including it takes " cashiering '' 60 days to resolve issues, I'm escalating this, and that it's my fault for not using their online bill pay. I am also sending them a Notice of Error. Every payment that is made is compounding the problem. I also am not sure that when they do finally post a principal only payment correctly that they are also adjusting interest and principal on the actual mortgage payment for the error correction. The information provided by SPS is woefully lacking. There is no online transaction history, the transaction history they provide is difficult to use because there are no tracking numbers, and I can't even make an escrow shortage payment without giving the company banking information. I do not want them to have any access to my bank account. The only way I can tell, in real time, that they've made errors yet again in posting is to look at what month they say my next payment is due. Currently, I anticipate paying XXXX at the end of the month but the website says the next payment due is in XXXX.
Company Response: Company believes complaint is the result of an isolated error
State: AZ
Zip: 859XX
Submitted Via: Web
Date Sent: 2022-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Communication tactics
Subissue: Called before 8am or after 9pm
Consumer Complaint: The previous servicer of my mortgage, XXXX ( XXXX XXXX XXXX ) sold the servicing to Select Portfolio Servicing effective XX/XX/XXXX. Even though I had already made the XXXX payment to XXXX, I received an abandoned call from XXXX from " SPS Servicing '' at XXXX am this morning XX/XX/XXXX. XXXX searches show repeated complaints about Select Portfolio Servicing not handling payments correctly and reporting on time payments to the credit bureaus as late, and also that Select Portfolio Servicing uses XXXX to make collection phone calls to consumers on payments that are not late.
Company Response: Company believes complaint is the result of an isolated error
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a Covid relief forbearance. I was approved for a modification when that ended. I have the final notarized copy of the modification from SPS and have made two payments. My first payment was due before XX/XX/22, I made a {$1100.00} on XX/XX/22 for that payment. Watching the status of my account online I noticed after XXXX that payment was not posted and applied to my account. On XX/XX/22 when my account still showed a XXXX payment due I made another payment of {$970.00} so my account wouldn't be past due and jeopardize the modification. SPS posted the {$970.00} payment to my account but have not posted the {$1100.00}. I have called SPS four times regarding this and the only response I get is " they haven't processed my modification yet ''. I spoke to a supervisor who sent an escalation to Cashiering to have my payment processed. According to the statement I've received it is still " not applied ''. I'm sure SPS is making interest on my {$1100.00} they have been holding since XX/XX/22. I should be paid the interest. Also, had my {$1100.00} payment posted when I paid it, it would have reduced my principal and saving me some interest for the next month. I called again on XX/XX/22, still no updates, the representative was rude and unhelpful. I called to set up reoccurring monthly payments and she talked in circles asking me what I wanted to do. I explained reoccurring payments. I got nowhere with her. I asked for a supervisor. She placed me on hold for at least 14 mins and came back to tell me she and her manager looked at my account and couldn't set up a reoccurring payment until a code was removed. She avoided letting me speak to a supervisor or manager. But she told me a reoccurring payment was set up but I needed to call in monthly for 6 months to pay by phone. I asked for the manager and after on hold several more minutes I hung up. Yesterday I spent 30 mins on the phone with SPS and accomplished nothing! Just like all the other calls!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A