Date Received: 2018-10-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The mortgage payment increased and I could not afford the new payment so I fell behind. Then when I tried to workout a new payment the mortgage was sold and I worked with several different companies starting with XXXX XXXX and then XXXX XXXX and SPS. I sent every paper that they requested but they never followed thru with a new mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 017XX
Submitted Via: Web
Date Sent: 2018-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Select Portfolio Servicing Company is a dept collection agency which is about the 5th company to buy up our original mortgage~ they are not tge original holder of the promissory note and have been threatening us with calls, shark attorneys and threatening letters of foreclosure for a few years now. They say they will work with us with remodification but keep the payment at an astronomical payment that they know we can not afford. Their lawywrs say they want to work with us at a mych less repayment amount but tge bank says not true..the bank had us fill out 3 lines online and never asks for income verification ~just tells us you qualify only for {$4500.00} a month and thats it! We were told at court by their lawyer XXXX XXXX XXXX to work with him, but then never gets back to us, and the bank says dont work with our lawyer work with us directly ... what are we to believe? We can afford {$2100.00} a month and have asked them if there is a program to put us in a balloon payment and work with us with this amount they say they have them but not for us!!! They say they want to gelp us stay in home but then tell us this stuff!! They dont even have the original note or even own it.. they bought up a bad debt and they know it!! We have read there is litigation about laws protecting consumers about people trying to forclose on people when they are not original note holder ... its illegal ~ look it up. The original mortgage company XXXX XXXX XXXX XXXX..told us before we were ever late for a payment, when i called them to tell them i was an injured XXXX XXXX on duty and lost my job and the economy crashed and my husbands carpentry business went under, they told me the only way they could help us was to default on mortgageYES they said thismiss 3 payments and we can then help! That was a disgusting damaging LIE that started this disaster for us..we missed payments we could not recover from..it destroyed our credit beyond repair. We have never truly been heard and we have begged and pleaded for the judge and state of NJ to please take this very seriously! We have been done totally wrong from 2006 to now. We never have an answer! We have been told over years the foreclosure is dismissed with no explainations..sold over and over ... different law firms have picked it up! We have never been able to resolve it properly and its been XXXX for our family!! I urge you to please help us!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2018-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-03
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I purchased a 2-flat. However, it was not a legal-two flat and I was unable to rent the second unit. As a result my income dropped and I fell behind on my mortgage. I have adjusted my expenses and I am able to afford a reasonable payment however I have been declined for a loan modification. I have filed a Chapter XXXX bankruptcy which eliminated all other debt which strengthened my financial condition. Also, it appears that the value used to calculate the NPV is incorrect. I am being evaluated as a 2-unit and I am not a two-unit. Also, I am compared to brick properties and my home is frame. I would like to make sure that I am fully considered considering may unique circumstance and the fact that I do receive income and can make a payment on my mortgage loan.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60629
Submitted Via: Web
Date Sent: 2018-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Got 2nd mortgage with XXXX XXXX in XX/XX/XXXX, amount owed was XXXX, they sold my account to XXXX XXXX in XX/XX/XXXX after 16 yrs. I finally paid it off in XX/XX/XXXX, when I got the DEED of TRUST amount showing on it was XXXX after paying XXXX per month for 25 yrs. you would think amount would go down instead of up. Not sure whats going on but I would like to know if any one else is having this same problem with SELECT PORTFOLIA SERVICING, XXXX Thanks
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27030
Submitted Via: Web
Date Sent: 2018-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: From : XXXX [ mailto : XXXX ] Sent : Saturday, XX/XX/XXXX XXXX XXXX To : XXXX ;
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 20170
Submitted Via: Web
Date Sent: 2018-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I APPLIED FOR FINANCIAL HARDSHIP ASSISTANCE FROM MY SERVICER SPS, I WAS RECENTLY DENIED DUE TO THE LENDER STATING THAT THEY WERE UNABLE TO OFFER ME ASSISTANCE BECAUSE THEY COULD NOT CREATE AN AFFORDABLE PAYMENT. THIS IS ABSOLUTELY CRAZY, FOR ONE IF THEY DID NOT EMPLOYEE UNDERWRITERS WHO DO NOT UNDERSTAND HOW TO CALCULATE INCOME I WOULD NOT BE IN THIS SITUATION. THEY ARE STATING THAT MY HOUSEHOLD GROSS INCOME IS {$3900.00} AND MY TRUE GROSS INCOME IS {$6000.00}. SECONDLY, I GOTTEN MY LOAN IN XX/XX/2007 AND HAVE NEVER NEEDED ASSISTANCE. MY MATURITY DATE IS XXXX WITH A 8.63 % INTEREST RATE!! I HAVE A RATE WHICH IS DOUBLED TO TODAYS INTEREST RATE AND I AM IS XXXX YEARS OLD, THIS IS ABSOLUTELY PROOF THAT MY INVESTOR AND SERVICER ARE PREYING ON MY AGE TO KEEP ME IN A RATE ABOVE 8 %. I WILL NOT ALLOW THESE PEOPLE TO STEAL MY HOME BECAUSE THEY ARE GREEDY! AN EXTENSION ON MY TERM AND TODAYS MARKET INTEREST RATE WILL BE AFFORDABLE, I WOULD SAVE OVER A {$1000.00} A MONTH ON A 4 % 40 YEAR LOAN, DONT LIE TO ME AND STATE THAT YOU COULD NOT PROVIDE ME WITH A PAYMENT OUTSIDE OF YOUR BOGUS GUIDELINES. WHAT YOU ARE TRYING TO STATE WITH A SMILE IS THAT I WILL STEAL YOUR HOUSE AND MAKE YOU HOMELESS, WELL WE WILL SEE WHAT XXXX XXXX, FTC, XXXX, HAVE TO SAY WHEN I FORWARD THEM THIS COMPLAINT. YOU WILL NOT VICTIMIZE ME AND STEAL MY HOME.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 955XX
Submitted Via: Web
Date Sent: 2018-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: So we have been trying to work with SPS and we are not getting anywhere we really need help dont know where else to go. We are trying to avoid paying for help from a third party. I have owned the home with my mother since XXXX we keep getting mixed information. We have SAle date XXXX/XXXX/XXXX. we are being told that while our complaint is being reveiwed that our sale date would be post phoned. we were also told on XX/XX/XXXX that a letter went out saying they will resolve this by XX/XX/XXXX thats the date of our sale by the time they complete everything our home will be sold. SPS has a habbit of sending information that is time sensitive out to late. i did recieve the letter yesterday that was dated XX/XX/XXXX saying exactly what XXXX XXXX told us on the phone. first time we got a letter so fast. but it was not time sensitive. we also recieved a letter yester dated XX/XX/XXXX saying thank you and we are looking into help for us all while still moving forward with forclosure no date has been post phoned. my mom will be XXXX she cant take much more we have a XXXX family member here we can not leave in a day out of a home we have lived in for 12 years. i have attached a copy of all letters for your reveiw.we asked yesterday to speak to a manger we were able to speak with XXXX XXXX who told us they would post phone the sale date that it would be wrong to sale while case was being reviewed she also said that they were tring to hurry up because from the notes she can see they dont really want to do that post phone. well that caused concern we want our file looked at very carefully and with do-deligents. We are scared we have been told so many times we can get reveiwed and then no. we want the options that are available. not just relocation. however with that being said. If they reveiw us and we cant get help and all is left is to sale then we are willing to let go. but we need time to do that. We have had changes that we have been stateing over and over for the good that could change the outcome of our reveiw but our relationship manger has refused to present it to the investor he told us that on the XX/XX/XXXX .his name is XXXX XXXX XXXX XXXX that same day a letter is sent saying that sps is comitted to home rention and offers assitant options to there customers and thanks us for calling. the problem is when we recieved the letter yesterday we called and no option are available i have attachted a copy of the letter They have blocked our account from submitting a reveiw package online also even though the Home owners bill of rights clearing states we can be reviewed mulitiple times. i have attached a copy for your review. We want to be fair to SPS and to ourselves. WE have a large lump some that we beleive. will help with a diffent out come of our reveiw. We dont want to buy time or a band aid resolution we want to keep our home and we want to pay it. WE are asking to please help us sps. we cant seem to get anywhere they keep putting sale dates on our home while being looked at for resolution That is considered dual traking which goes against the new laws which i have attatched.We have yet to be reviewed without a sale date that allows sPS to move forward with forclosure quickly because the never stopped the process while we are being reviewed.My point is we would not be filing a complaint right now if they were following the new laws.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92673
Submitted Via: Web
Date Sent: 2018-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: we got move over to SPS XX/XX/XXXX or XX/XX/XXXX because we file and complaint about XXXX to XXXX XXXX, ( Many many times ) XXXX was doing the same thing SPS is doing. We decided last XX/XX/XXXX we wanted to pay our house off within 5-6 years. So we work up a plan and started paying an addition {$1200.00} towards our principal ever month. I call the payment in to there office and talk with someone that this payment is to be applied to principal only! They applied the payments to everything but the principal they paid off some late charges with some of the money and I told them leave on the accounted till after where done because XXXX XXXX agree to pay them but they still did not listen, I talk with XXXX XXXX They got them to start putting the money to where I wanted it to go and take the money they put somewhere else back to principal that work for about a month now there back again putting the money everywhere but principal. Today I spoke with an SPS staff about where my {$1200.00} went that I payed on XX/XX/XXXX she said some went to interest some went to escrow some to taxes this is a game they play ever month and am ready to walk a way from this house! Because we never reaffirmed after a bankruptcy in XX/XX/2009 we can walk away and not get any ding on our credit report! Right now our congressman is getting involved and our local news ( XXXX ) Has agree to get involved ( Must be election time of the year ) I will email you documents there at my other office where they have move the money back to principal ever time XXXX XXXX has got involved I should not have to do this ever few months. This company is trying to take advantage of people to make them pay more interest when they move the money back it's not post -dated to where it was when I made the payment and more interest is on my accounted, We will NEVER pay off in the 5 years as we would like. I have ask XXXX XXXX to move us to a new bank that will not play this game OVER AND OVER EVER-MONTH! Thank you advance for any help you can provide because by XX/XX/XXXX if this is not work out we are walking away from this house. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46322
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am a surviving spouse of a veteran, my husband died XX/XX/2018 he is the only one listed on the mortgage. I had no idea he was behind on the mortgage. I did later find out that at the time of his death he was working to get a loan modification but was not able to provide all of the documentation before his death. I have tried to talk with the company Select Portfolio Servicing to see if they will work with me to bring the mortgage current but they will not talk to me. I was also able to send in a copy of the death certificate. I just received a notice from an attorney 's office that they were proceeding with foreclosure. I am working with a HUD approved non-profit counseling agency and we have reviewed my situation and I can make payments if they will work with me. Please ask them to abide by the surviving spouse provision so I can save my house.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-10-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: RE : Loan # XXXX I have been in a Loan Modification Plan with Select Portfolio Servicing ( SPS ) since XX/XX/XXXX. I have been providing them with all documents requested since XXXX & I have been advised by SPS that they had received all documents needed many times.. I keep providing the same documents over and over as they keep asking for them over & over. I have restarted the entire process over & over & this Loan Modification has gone on for 2 years without completion. They have done XXXX appraisals & their underwriting dept keeps taking so long that they let 3 months at a time go by without completion and then start asking for the same documents over again.They tell me that they are working for me, but the process never ends & my property stands to be lost, due to this never ending process and now I have issues with the Homeowners Association after being told by SPS not to worry about the HOA 's because my account was being handled by their XXXX XXXX & everything was fine. Now I am being told the opposite. The lender is XXXX Bank XXXX XXXX Bank. I do not want to lose my home but this never ending process stands to put me in a position with the HOA that they moved to foreclose due to HOA dues after it was the HOA that made my home uninhabitable for well over a year due to the HOA " Slab Leak '' flooding my home causing it to mold & then they denied liability for months creating over {$70000.00} in damages without waiving HOA dues & then moved to foreclose because the Loan Modification did not take place yet. This Loan Modification Plan process is still taking place. Again on XX/XX/XXXX it will have been two ( 2 ) years of being in a Loan Modification Process with no results other than the stance of losing my home. DUE TO THIS I REALLY NEED YOUR HELP!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92882
Submitted Via: Web
Date Sent: 2018-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A