Date Received: 2020-01-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: While I have repeatedly been told by SPS that XXXX XXXX is the owner, this latest letter dated XX/XX/XXXX confirms that. However, I received a letter from XXXX XXXX saying they are only the trustee and SPS makes all decisions. I inquired back in XX/XX/XXXX of the owner and both companies policies on inspection and late fees. SPS send people to my home banging on my doors, sometimes scaring my children and/or talking to my son while he's playing basketball. When they know we are still in the home. XXXX XXXX says they are merely the trustee. The assignment claim filed in XX/XX/XXXX two years ( against Oklahoma law ) later and after multiple foreclosure attempts, says XXXX XXXX is the owner. One signature on the assignment is going to testify on my behave that she was never a manager with XXXX, just a call rep. The claim is falsified, and they get away with it. I have repeatedly asked who would receive the money when the loan is paid in full. And why the amount continues to change. There is a sale set for XX/XX/XXXX in the name of XXXX XXXX. SPS continues to lie to not only me, but numerous consumers. Complaints are on this website and multiple consumer protection sites, including the XXXX. I have been charged {$75.00} numerous months for inspection fees. If this is the servicers policy or XXXX XXXX, either way it is against the law. SPS sent a letter saying they made the decision in the interest of the trust. XXXX XXXX ( XXXX and XXXX ) is out of business and has been out of business since XX/XX/XXXX. Predatory lending is real, and their is no doubt as a single XXXX mother I got caught up in the deal. Just in XX/XX/XXXX I was told by a SPS representative if I could not afford the home I should move. I called to ask why the escrow shortage increased my loan by {$200.00}. And I got no explanation. I received a modification in XX/XX/XXXX and then they continued to raise my rates. They even had a repayment plan for me to " catch up '' to double my payment with no explanation of the numbers. They wanted me to pay over {$1300.00} without explaining. My relationship manager never reaches out. I have spoken with her once because I asked for a call back. She is never the one that calls or send correspondence. It is alway some random representative. My attorney has suggested filing for bankruptcy which I will do on the day of the sale or the day before. It is horrible what this company is allowed to do. I have no idea where my money is going since XXXX XXXX is not the owner only the trustee. I have no idea how they are the name on the foreclosure action. I have tried to do everything to save my home, the only home myself and XXXX children have ever known. We have lived in the home for 13 years. I have missed payments, but every modification I have completed and kept up with. It wasn't until XX/XX/XXXX when they said I owed over {$200.00} a month for escrow shortage. I have fought and fought and bankruptcy is the only option since the XXXX government will not hold these predators accountable. My insurance agent is a dear friend and my rates have not increased and property taxes actually decreased one year so escrow shortage makes no sense to me. SPS ' parent company XXXX XXXX had a complaint and lost against them after an investigation, [ XXXX ] the Attorney General commenced this action in XX/XX/XXXX asserting that the issuance of residential mortgage-backed securities by defendants XXXX XXXX XXXX ( XXXX ) XXXX and affiliated entities ( XXXX XXXX ) in XX/XX/XXXX and XX/XX/XXXX violated the Martin Act. The complaint alleges that defendants committed multiple fraudulent and deceptive acts in connection with the creation and sale of residential mortgage-backed securities ( " RMBS '' ). In particular, the Attorney General claimed that defendants led investors to believe that they had " carefully evaluated and would continue to monitor '' the quality of loans underlying the RMBS. However, the complaint asserts that defendants.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 73071
Submitted Via: Web
Date Sent: 2020-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Since Last XXXX, we have been in contact with SPS to try to do a new loan modification on our mortgage. They have been very uncooperative on helping us. They did do a modification, however they gave us a very short amount of time to pay our first payment. My wife had some medical problems in XXXX and I had some XXXX XXXX in XXXX. We reach out to SPS and asked about changing the date of our first payment. They did not change the date. SPS sent us a repayment plan instead. The repayment plan was for 2 times our normal payment. We were unable to pay this. Since then, they have been unwilling to work with us. SPS is also constantly changing our contact person. Every 2 -3 weeks we get a letter with a new relationship manager to talk to. We are constantly try to work out stuff, but we keep changing people to talk to.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX : XXXX XXXX refinanced our loan at 8 % a variable interest rate. We signed loan documents ( under extreme pressure to keep our home ) on the day our contract would expire with the seller. We had the intention of refinancing just as soon as possible. The advice we were given was we MUST wait for 1 year to refinance. XX/XX/XXXX : Applied for a modification. Current on payments. Credit Score XXXX Missed XXXX payment in hopes the MODIFICATION would be approved. We called several times during the month to check on progress and to make sure SPS Servicing knew how committed we are to keeping this house. XXXX XXXX : Numerous calls were made to check on the status of our Modification request. When two payments were missed {$6000.00}, it was impossible to make up. SPS servicing representatives assured me ( documented calls ) everything would be fine, they would work with us, help us keep our home, not just come and take it. We received multiple letters in the mail, informing us there is nothing to do but wait. Meanwhile, our outstanding balance became over {$15000.00}. We now believe this process ( 6mths ) was due to how long it took for SPSXXXX XXXX to determine the property value. As soon as it was estimated we have over {$100000.00} in equity we received a DENIAL letter. XXXX XXXX We received a letter denying our MODIFICATION requests for the following reasons : Investor/Guarantor not participating, insufficient recent payments and inadequate funds. The two options we were offered ( 1 ) Short sale ( 2 ) Deed in lieu of foreclosure. They gave us 30 days to bring the account current. XXXX XXXX hired a law firm to help with the modification process. XXXX XXXX received a full refund of our retainer as the law firm was unable to get the company to budge. At the end of the month, We contacted the XXXX XXXX XXXX and applied for XXXX preservation benefit, past-due mortgage support ( XXXX ) with a representative ( XXXX XXXX XXXX ). I have been paying down my debt, my student loan ( {$80000.00} ) and have some cash saved to pay into the mortgage. Even if I pay in full, my credit is below XXXX and we have a history of 7 months of LATE mortgage payments. I do take responsibility for not making my payments as agreed, but we were in constant contact with SPS servicing who assured us they could help and would not take away our home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97058
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Phone Payments include a fee up to {$15.00}. The phone payments are not in my loan contract. The company agreed but continue to charge the processing fees.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 363XX
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: im not sure how you plan to get anything addressed without my personal information but i'm going to try this again. i have been fighting with XXXX , XXXX/XXXX since early XXXX when they began to refuse taking payments on my acct. they have sent me documents with knowingly false information regarding my attempts to clear up their problem. when it was reported to them that theu made statementsn that were false and which they used to deny loan mods 6 times as well as appeals 6 times that they say i applied for but did not. they have refused to supply copies of documents they say i sent and later admitted they did not have them but say they did nothing wrong. they never supplied a continuos contact and i was forced to tell my story to countless people over and over. they had me cancel a bankruptcy and denied me again. they have lied, stalled and done everything they could to foreclose my property. i have reported all of this to XXXX XXXX and have been met with more of the same if not worse treatment. they claim to have looked into and found nothing fraudulant. i have been lied to, hung up on and refused any recourse when it is obvious they have both broken federal laws. in XX/XX/XXXX they all wanted this to go away so they transferred me to sps to serve as the new acct servicer. i was immediately receiving the same type of letters with false information regarding apllication documents. we entered a written agreement that i would be considered for all avenues to modify my loan and no further foreclosure activity would be pursued while i gathered the documents they requested to be due in by XX/XX/XXXX. i had everything they asked for in by then on time. on XX/XX/XXXX a rep call and asked for more information which i did provide and she mistakenly revealed that they had been pursueing a sale date although there was an agreement in place that it was not to happen and secured a sale date of XX/XX/XXXX. i then advised that they were dual tracking which she did not deny and they quickly had that cancelled. the forclosure atty, sent notice that i had a payoff of some XXXX which is XXXX higher than sps has said. i have reported all these infractions to everyone involved to no avail and they choose to ignore any wrongdoing. i have been harmed in every conceivable way from my credit being destroyed, mentally, financially and physically my life and marriage of 36 years is in shambles from the stress we have been put through. cfpb did nothing in the past with XXXX violations and the torture has continued. i would have thought that a consumer financial protection agency would protect the actual consumer at some point so here i am once again seeking protection and to be made whole from all that we have endured. i have written and recorded evidence to back up everything i have said and am ready to produce it anytime.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30157
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I fell behind my mortgage payment due illness and large Medical bill, my situation changed now and I ask SPS servicer of my mortgage to give me a payment plan to catch up with arrears, which I am willing pay along with my monthly payment, but they are no willing to do that they referred my account to an attorney for foreclosure, so far no date but it appears that it is imminent. I want to pay and keep my home.
Company Response: Company believes complaint is the result of an isolated error
State: GA
Zip: 30019
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for home retention program as I am now XXXX and struggling financially. Select portfolio turned it down. The reasons are as follows 1. My credit rating. My debt to income ratio took a drastic change in XXXX and became XXXX on XX/XX/XXXX 2.It is not in their best interest to help me. 3. They overstated my income by XXXX This was a government funded program and my credit records do not come into play on this. The options they gave me was short sale or select third party for some reason. I am not late on my mortgage and never have been. I tried to obtain my equity, but due to my credit rating this was not allowed. My other problem with them is they refuse to accrue my homeowners insurance in escrow. Their reasoning is the homeowners association has blanket policy covering exterior of townhouse. My responsibility is to insurance everything from interior walls and everything inside. Flooring plumbing electrical and contents. They state the homeowners insurance I have had for XXXX yrs and XXXX months is an optional purchase. This to is causing additional duress as the insurance company will only accept XXXX payments to pay XXXX annual coverage. I don't know what to do. I can not let my home go. I can not live anywhere for the amount of my mortgage. I do have a right to appeal but from what I was told it won't do any good. I am XXXX years old and on XXXX. I can not work as I fell and XXXX both of my XXXX XXXX at same time and am pending XXXX XXXX XXXX XXXX XXXX. I am totally at a loss for what to do.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX I started the short sale process with Select Portfolio Servicing. SPS requested a BPO on my property that was made on XX/XX/19 and the banks appraised value was $ XXXX. The buyer presented an offer of $ XXXX and is willing to increase the offer to match the bank 's appraised value. However the bank is now stating they are aware the value is $ XXXX but they want $ XXXX. This is bordering on consumer fraud and not acting in good faith. They are wanting a higher amount than the value of the property. If they were lending to the buyer, they would NEVER give the buyer a loan for $ XXXX for a property valued at $ XXXX. This is ludicrous and forcing me into foreclosure. PLEASE HELP ME. This is my second request and I have no where to turn.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: submitted package to service sps ; they did nothing to help or assist with being upside down and payments too high sps based their outcome on current value rather than the homeowners monthly expenses
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85233
Submitted Via: Web
Date Sent: 2020-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My account late status is incorrect. The account initially listed 60 days late & Closed APR XXXX prior to my XX/XX/XXXX dispute. After the dispute it now reports 90 days late. This is being reported incorrectly. The status should be only 30 days late. Select Portfolio not reporting status and paid and closed. Home sold XX/XX/XXXX. I would like to be contacted at XXXX. Thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34110
Submitted Via: Web
Date Sent: 2020-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A