Date Received: 2020-03-20
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS is in violation of RESPA and acting in bad faith regarding a real estate transaction. At issue is a short sale request that was submitted on XX/XX/. SPS then countered based on a drive by property analysis which is NOT valid with lived in homes. We then supplied written documentation stating this property was improperly valued as a 3 bedroom and their value was inflated. We advised them to act in accordance with RESPA and contract guidelines they are required to do an interior and to take into consideration the illegal additions which must be removed. SPS is refusing to do an interior and they laughably put in the notes they only consider what they can see in the photos which is literally the outside of the home. This is gross negligence and incompetence regarding a financial matter. SPS should be significantly fined just like XXXX XXXX as they are harming homeowners.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We are currently in the process of Refinancing our primary mortgage to get a lower interest rate and get rid of PMI. Our secondary insurance has not completed the subordination in a timely manner. every time we call, which has been weekly and sometimes twice a week, we get the same story that the underwriting team is having difficulty obtaining documentation of ownership of our loan. We refinanced our primary mortgage 2.5 years ago to get out of a very high ARM, SPS subordinated their loan in less than 45 days without any issues. This time we are pushing towards almost 90 days since the request and have 21 days left on our third lock rate. If they do not subordinate, we can not extend our lock rate and will lose our lower rate. Every time I call I get the same story from every employee at SPS, they are waiting on underwriting to get ownership of the loan. I have been told that it takes time and gets held up in the courts, I asked why the last time it was done so quickly and now they don't have the proper documentation this time, they say they can't speak on behalf of things that happened in the past. ON XX/XX/20 I was finally able to get XXXX at the " XXXX XXXX XXXX '' office that looked into the account, saw that the old subordination was complete in less than 45 days and did not understand why this time was different. she gave me her direct extension of XXXX which come to find out is not an extension to her, it just goes to the call center. I do not appreciate being pushed aside and lied to. XXXX stated that she was going to send some emails out and further research it on Monday and call me back. XX/XX/20, I have not received a call from any one at SPS about the subordination of the loan. If we are unable to finish the refinance of our primary mortgage we are going to lose the {$570.00} for the appraisal on our home and a {$250.00} lower a month mortgage payment. when I ask to talk with some on in the underwriting department, I am told there is no phone number all the customer service reps can do is document the account and escalate the issue. I have called so many times that at this point the amount of escalations should be on the presidents desk. I asked who the mortgage owner was on the loan as SPS is just a servicer, I was told they could not give me that information. I am tired of being given the run around and not getting any where. I pay SPS every month, on time and this is not fair! I have had enough and would like to consider taking further action, but I am unsure who to contact to do so. thank you for your help with this complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23139
Submitted Via: Web
Date Sent: 2020-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I tried to do a loan modification with SPS. SPS is stating to me that because I had other reviews in the past the investor says I am not eligible. I next submitted a short sale and SPS approved this short sale. I had several judgments and liens to get cleared up in order to make the closing on time. We got 2 extensions from SPS and when were ready to close we asked for a 1 day extension and SPS declined this extension. SPS then closed the short sale review. The very next day we resent the entire short sale file to SPS and they stated the investor which is the XXXX XXXX XXXX XXXX XXXX would not open a second short sale review per their guidelines. I spoke to XXXX XXXX XXXX XXXX XXXX and they stated I am eligible for a short sale because there is no sale date within 37 days of the review and they told me to resend the file to SPS. It seems SPS is making up rules on their own rules as I spoke to some of their other clients who have SPS but a different investor and SPS is telling all clients they are not able to do a second short sale review because the investor only allows one review, no matter who the investor is. SPS should open my short sale review. I am eligible and they refuse to confirm this with XXXX XXXX XXXX XXXX XXXX. They should also open the review because these short sale documents were submitted 37+ days prior to any scheduled foreclosure sale date. This is unfair to me, the buyer, and all parties involved in this short sale.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Previously I filed a complaint against SP Servicing that they did not apply my funds appropriately. They responded back that I accrue daily interest. I demand my monthly interest amount when I paid my mortgage on XX/XX/2020 and they failed to respond to my request. They also said there was an error that had to be corrected and my previous interest was miscalculated. There was no error. They did not provide proof of the error or any documentation addressing that there was indeed an error. I demand proof of error. All they provided was a copy of my mortgage which I already have. These idiots truly believe that they can keep saying that my mortgage accrues daily interest and that justifies what they did. As stated my payment was {$930.00} dollars, but for one month they charged me over {$1100.00} interest. Interest was roughly {$500.00}. They must show how this interest was calculated or I will continue to file complaints until they do. In fact will be filing a complaint in the state of Texas where my home is located. Send me the proof I have demanded. They will refund my money.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 79938
Submitted Via: Web
Date Sent: 2020-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I purchased this property in XXXX for {$65.00} it was an arm buy .The mortgage ballooned to 9.5 % interest rate I have tried 3 times with XXXX to refinance this loan .I purchased a house in XXXX in which my interest rate in 3.5 % from another lender. Every time I've tired to get the rate lowered XXXX always turn me down .In this time a 9.5 rate is unheard of my credit is not bad either .XXXX has stuck me with a Predatory loan I had this loan for 13 years I paid XXXX and as of today I still owe XXXXplease help if I could just get it lowered a few points what make XXXX think if I can pay 9.5 % I cant pay a lower interest rate this is not fair at all This loan is being transferred by XXXX to Select Portfolio Servicing on XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: TAKE NOTICE that I, XXXX XXXX XXXX, homeowner, hereinafter homeowner am writing to notify you AGAIN that SELECT PORTFOLIO SERVICES hereinafter SPS and XXXX XXXX XXXX XXXX XXXX/XXXX XXXX hereinafter INVESTOR are injuring me and causing me distress, trauma and fear. SPS has been continuing to send me mail, harassing me about a contract that does not exist and now SPS just sent a letter that SPS is assigning this contract to a law firm for potential foreclosure. Homeowner has sent XXXX, SPS and Investor by certified mail return receipt : 1. Rescission Notice : 1st, 2nd, and Final Notice 2. Notice of Default and Dishonor 3. Notice of Injury 4. Conditional Acceptance Notice 5. RESPA Letter Respondent failed within the days allotted to Respondent after the initial communication with Claimant in the collection of the assumed debt the following : a. The true amount of the debt b. To whom the creditor the amount is owed c. a statement that the Respondent obtained verification of the debt or a copy of a judgment against the Claimant and a copy of such verification or judgment will be mailed to the consumer by the Claimant d. Respondents failed to cease collection of the assumed debt, and all other disputed parts of the assumed debt Respondents continues to communicate with Claimant without being requested to do so by erroneous and incomplete names and address ; and Respondents without the prior consent of the Claimant given directly to the Respondent or the express permission of a court of competent jurisdiction, Respondents continue to attempt to communicate with Claimant with the collection of an assumed debt ; and Failed to properly respond and honor first Notice of Injury dated XX/XX/2019 ; and The note and mortgage separated one or more times ; these predicate possible unlawful business acts and/or practices might include, but are not limited to, the following : Actual Fraud, Constructive Fraud by Omission, Deceit and Deceptive Practices ; and Claimants rescission of the contract is/was based on the fact that the consent was given by mistake, and obtained through duress, menace, fraud, and undue influence, exercised by or with the connivance of Respondent ( s ) as to whom Claimant rescinds, and of any other party to the contract jointly interested with Respondent I need them to cease and desist. I am also taking legal action against SPS, XXXX XXXX, XXXX and all these banks/servicers/investors, et al REGULATORS, who turned a blind eye to my stressful situation as homeowner. Nine-Tenths of the law is possession and I have possession and the property is SECURED. Please tell them to stop and respond to me ASAP so I can know if these injuring parties have been dealt with by the regulators. Remember what happened and is happening to XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90746
Submitted Via: Web
Date Sent: 2020-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I filed a complaint previously with this company because they increased my interest rate while I was on XXXX XXXX. They responded to me on XX/XX/XXXX, stating that they were going to reduce my rate down since I am protected by the SCRA. I am still on XXXX XXXX and they increased my rate back up to 11.200 %. Also, my balance was {$39000.00} at that time. I have been making my payments and sending in extra, and my balance is {$39000.00}. They are not using the extra money that I send in to pay on my principal balance. My principle has barely lowerd since XXXX. SPS is charging higher interest twice. Once for not keeping my protected SCRA rate and again for not using the extra payment amount towards my principle.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20746
Submitted Via: Web
Date Sent: 2020-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: SPS select portfolio services and XXXX was paid in full in XX/XX/2019. They both had removed the fraud and wrongful information off credit report but now placed this same fraud and wrongful information back onto my credit report Im an XXXX XXXX XXXX XXXX war veteran that needs to buy a new home and this wrongful information is preventing me from buy a new home that will accommodate my war XXXX Please take appropriate actions against these to companies for malicious fraud actions these companies have taken in putting this fraud information back onto my credit report
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22152
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On the past month of XXXX, I applied to buy a home. I was surprised when the loan officer denied me due a negative account on my credit report from XXXX. I disputed the account with XXXX via certified mail XXXX. Back on XXXX, your institution was notified to relieved me of all responsibility regarding this account. This account belongs to my ex-spouse and as you can see in the court documents attached, I was supposed to be removed. I sent as a supporting document the Court Order including the translation. ( See attached ) I received the dispute results ad came as verified as accurate. Its funny that mentioned the report was updated. I sent the letter on XX/XX/XXXX and was received on XX/XX/XXXX. But the new report generated today XX/XX/XXXX said the account was updated on XX/XX/XXXX Does they really investigate the account? If so, why the dates showed they didnt. ( See attached ) I Also disputed the account with Select Portfolio Servicing via certified mail # XXXX. The letter was received by the mentioned company on XX/XX/XXXX ( See attached ) As today, XX/XX/XXXX the company didnt respond. Under Fair Credit Reporting Act ( FCRA ), companies generally have 30 days to investigate the dispute. Failed to respond is a violation under the law. When I sent the dispute, they supposed to cease and desist any collection activities until they send me the results of the investigation. They didnt response my dispute, but they went ahead to verify the account with XXXX which under the law is considered a collection activity which is another violation under the law. As you can see, there is a lot of violations involved here. Im demanding to remove the account # XXXX reported by Select Portfolio Servicing from my credit report due the mentioned violations and because the account is not belong to me. See attached the letter copies of the letter sent to XXXX and to Select Portfolio Servicing and the Court Order.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33810
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Select Portfolio Servicing has refused to offer us a mortgage modification or any other program to keep our home. They are bent on selling this home that is home to my XXXX minor children. I have been sick and have not been able to earn money. I informed them about it. It will take me time to come up with the funds to make payments. I have pleaded with them repeatedly to give me time to make payments or some sort of modification so that I can keep my home. But, they have refused and have sent it to a lawyer for a foreclosure sale.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A