Date Received: 2020-04-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Select Portfolio Servicing, a mortgage servicing company, offered to put me on an unemployment plan required for a loan modification of which they offered to me to fix the rate and extend the terms. The told me as long a I paid the unemployment plan on-time the loan would be reported as on-time and paid as agreed. I accepted the offer and paid the lower monthly payments. However, I have found out that Select Portfolio Servicing is not authorized to lower my monthly mortgage payment or do a loan modifications. After the unemployment plan was up a loan modification was all of a sudden not available for the loan. A tactic used to try and force a homeowner into foreclosure. They did not do what they said and was offered in error. In addition to this, the communication they sent me verifying the payment offer and agreement was misleading and not straight forward about this when they were not permitted to offer me reduced payments on the original mortgage loan in the first place. Although I paid this offer/ agreement on-time and in good faith thinking this was actually allowed, they reported the payments late instead of one-time and paid as agreed. I demand the company, who I understand has thousands of reports against them a a federal class action lawsuit to immediately correct my credit report to reflect on-tim and paid as agreed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: UT
Zip: 84123
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: See the letter sent to the mortgage company attached.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I closed on a loan for my house in XXXX of 2006 with XXXX XXXX XXXX XXXX at {$650.00} a month ( 30 year variable ). I had also closed on a secondary mortgage for the property with XXXX XXXX XXXX at {$210.00} a month ( 30 year fixed ) After settling a class action lawsuit for discriminatory higher lending rates to minorities ( I was recipient ) ; XXXX XXXX eventually sold my loan to XXXX XXXX XXXX. XXXX XXXX XXXX adjusted my monthly payment to the amount of {$650.00} and serviced my loan ; but eventually tried to coerce me into making an escrow payment for hazard insurance as well ( XXXX XXXX XXXX ). I refused to make the extra hazard property insurance payment, ( I already was paying it on my own to XXXX XXXX XXXX ) but I did continue to make the mortgage payments. A class action lawsuit was filed against XXXX XXXX XXXX for the hazard insurance being forced upon many customers. XXXX XXXX XXXX did settle the lawsuit based on terms that I myself did not endorse, and they made no effort to re-adjust my loan. XXXX XXXX XXXX did sale my loan to Select Portfolio Services before the settlement payments were issued to the customers. Select Portfolio Services paid the lawsuit amount, but has only sought to collect certain amount of the unlawful hazard escrow, and has continually charged me late fees as well as excess high interest rates on my loan. I think it's because I refuse to pay on the bogus forced insurance and I only pay the mortgage amount. I have never fell behind 1 month on mortgage. I have payed off the secondary mortgage, and no longer owe XXXX XXXX anything. I only owe the first mortgage now, but I am being coerced by many letters and phone calls and bad credit reports from Select Portfolio to extort excessive payment from me. My mortgage interest rates are already far too high above prime lending rates ( it's over 7.5 %! ) Yet they raised my mortgage payment to over {$700.00} a month now, and they also want me to pay that unnecessary insurance. Select Portfolio Servicing has sabotaged my mortgage and has caused error on my credit rating with their unlawful activity. As of lately, I refuse to pay more than {$650.00} on my mortgage because I feel abused by this activity on my mortgage by Select Portfolio Services ... Again ; I have never fell behind, not even one month 's payment on any history of the home loan since it started in XX/XX/2006!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48198
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS SELECT PORTFOLIO SERVICING INC. WITH XXXX XXXX XXXX, XXXX XXXX XXXX XXXX UT XXXX, IS SENDING TO WRITER TEXTS MESSAGES REMINDING TO PAY WHICH WAS DUE XX/XX/XXXX. THEY HAVEN'T SEND ANY NOTIFICATION OFFERING ME WAYS TO PAY OR ANY ACT OF CONSIDERATION AS PER THIS UNFORTUNATELY SITUATION. I CONTACT THEM WITHOUT A POSITIVE RESPONSE. THEREFORE, I WANT TO REPORT THIS INSTITUTION, AND ASK YOUR OFFICE TO HAVE THEM CORRECT THIS ACTION AND BE MORE SENSITIVE WHAT IS GOING ON IN THE WORLD.. I AM A SINGLE WOMAN, AGE OF XXXX, WORKING TO COMPLY WITH THE PAYMENT HOWEVER I HAVE NOT COLLECT ALL MONEYS TO COMPLETE THE XXXX PAYMENT. PLEASE ACT ON MY BEHALF AND CORRECT SPS FINANCIAL ENTITY.. THANK YOU BEFOREHAND, FOR YOUR ATTENTION TO THIS REQUEST. XXXX XXXX TEL XXXX ACCT # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33326
Submitted Via: Web
Date Sent: 2020-04-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I made one direct wire payment to Select Portfolio Servicing , Inc. On XX/XX/XXXX in the amount of {$650.00} for XX/XX/XXXX payment and two payments by direct wire service to Select Portfolio Servicing , Inc. XXXX XX/XX/XXXX in the amounts of {$650.00} and {$91.00} for " Other Fees ''. Select Portfolio Servicing , Inc. lost these payments until approximately XX/XX/XXXX, at which time I was approved for a trial mortgage modification. I sent the certified copys of the wiring confirmation and also my bank statements showing proof of the 3 cleared payments. They have brought my credit score down by XXXX points. They refuse to correct the score and reporting now that they have found the 3 missing payments. My payments I made were in well before the XXXX XXXX Grace Period End Date ) of the month they were for. XXXX XXXX XXXX XXXX XXXX has the worst record keeping and service representatives I have ever encountered. They need charged with fraudulent credit reporting and negligent erroneous record keeping. I had a 100 % payment record with no miseed payments from XXXX till XXXX, they have taken away something I was very proud of and continue to cause me financial injury by not restoring my perfect payment record. I have also sent them the first trial modification plan payment of {$510.00} that was due on or before XX/XX/XXXX. I sent it by XXXX. XXXX XXXX XXXX and XXXX XXXX XXXX XXXX. The {$510.00} is being held in a separate part of my mortgage account till all 3 trial payments have been submitted properly. I just want my credit scores corrected with all 4 Credit Reporting Bureaus they use.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 16001
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We suffered a hardship from Hurricane Dorian from XX/XX/XXXX and a State of Emergency was declared by Governor XXXX on XX/XX/XXXX. We had to evacuate because no one knew where the hurricane would land and it was stalling while increasing to a Category 5. In addition to the cost of preparing the house for a hurricane, which was well over {$3500.00}. Once we prepared the home with shutters, we had to travel and stay somewhere else until the end of XXXX while the hurricane moved away from the East coast. As a result, we had to close our business during this time and when we returned we had to make repairs on the roof of our home of over {$2500.00} from this disaster. We were approved for a repayment plan on XX/XX/XXXX and spoke with a representative on XX/XX/XXXX about making payments. We wanted to make 2 payments a month. We made 1 payment in the amount of {$2500.00} on XX/XX/XXXX and called to make the XXXX payment of {$1600.00} on XX/XX/XXXX for a total of the repayment plan we were approved for. The representative refused to take the payment. The representative told me that we can not make that second payment and the repayment plan is void even though we were trying to make the payment before the end of the month. We requested to speak to a supervisor who advised us that he would not accept the payment we wanted to make and that there were no other options for us at this time to retain our home. We explained that we were affected by Covid-19 and our business was closed due to no fault of our own. The supervisor did put us on a forbearance plan due to Covid-19 with a balloon payment of {$30000.00} due on XX/XX/XXXX. This is a difficult amount to have to pay when we have no idea when our business or any business will reopen in the United States. Our business is closed and we would like a deferment of all past due amounts until we can get through this economic difficulty which is no fault of our own.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted SPS on XX/XX/2020 to ask for assistance because as a self employed due to COVID 19 affecting my state of Georgia I was out of work with no income. They contacted me on the XXXX of XXXX advising me that they will put my loan on forbearance for 3 month, but I have to pay a balloon payment on XX/XX/XXXX if they can not find other workout for me. Which mean loosing my hone. This was what XXXX gave them as an option. How can I pay almost {$6000.00} in XX/XX/XXXX if do not have {$1.00} as income today?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XXXX Select Portfolio acquired my loan. In XXXX I had to do a Loan Modification with them and when I did they tacked on additional over {$30000.00} to the rear of the loan. I know my ex husband wasn't that far behind in the mortgage on the home. Since then SPS hasn't brought the balance down on the mortgage on this home. I have spoken to several friends that had a modification on their homes and their mortgages have come down quite a bit. They are all very pleased with the way their modification has been handled. Thus my reason for filing this compliant against Select Portfolio and XXXX XXXX XXXX XXXX. the owner of the account. So if this is a loan modification who established the rules on this loan, Select Portfolio or XXXX XXXX XXXX XXXX? I have read many complaints against Select Portfolio from the XXXX XXXX XXXX and other government agencies, their practices towards consumers are unspeakable. Then if XXXX XXXX XXXX XXXX allows this they should be reported on as well. My cousin XXXX has a loan modification and her mortgage company has lowered her balance some {$35000.00}. I have had a modification a lot longer than her 's, thus another reason why I am filing a complaint against both Select Portfolio and XXXX XXXX XXXX XXXX of XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 38116
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I tried to do a loan modification with SPS. SPS is stated to me that the investor says I am not eligible. I next submitted a short sale and SPS had this in review. This account is an estate account. The home was owned by my son who XXXX XXXX XXXX XXXX XXXX XXXX. I was and still am living in the home. SPS did an appraisal which was very high so the buyer would not proceed with the short sale. After speaking to several SPS reps we were advised to redo a loan modification and if that failed then we could try a short sale again. Here is exactly was told to me on XX/XX/2019 " XXXX XXXX ( manager ) - stated that SPS has Power of Attorney for investor and they can decide what to review, they gave me a 60 day listing period for foreclosure protection and that even though theres not a sale date pending, its still in foreclosure and since they went past the allotted time they dont have the option to open a new Short Sale review. However, he did say that the loan modification review is an option and that at the end of that review whether or not its approved that a Short Sale review is an option at that time again if theyre denied or dont accept the loan mod approval. '' I spoke to XXXX who is the owner of the loan and they stated I am eligible for a short sale because there is no sale date within 37 days of the review and they told me to resend the file to SPS. It seems SPS is making up rules on their own rules. This statement above stating SPS is doing what they want with having Power of Attorney should be against all CFPB regulations. SPS is hurting me and everyone involved in the short sale. SPS should open my short sale review. I am eligible and they refuse to confirm this with XXXX. They should also open the review because these short sale documents were submitted 37+ days prior to any scheduled foreclosure sale date. This is unfair to me, the buyer, and all parties involved in this short sale. See attachment as well which page 1 clearly states a short sale is an option.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07652
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: My mortgage is currently serviced by Select Portfolio Servicing. The loan was previously modified by XXXX XXXX XXXX. Since the loan servicing was transferred from XXXX to SPS, they have refused to report the debt to the three credit bureaus ( XXXX, XXXX and XXXX XXXX ). The lack of proper credit reporting has caused my credit score to drop significantly. Per the FCRA 15 USC 1681 -2a ( 1 ), there is a requirement to report all information based on total accuracy. The information reported has been inaccurate in the past and conflicts with prior disclosure issued. Per the FCRA it is also illegal to park or re-age old debt on the credit report. The Federal Trade Commission also requires that the proper and transparent information be disclosed during the collection period of a debt. Ownership of an alleged debt must be properly disclosed per FDCPA rule 803 ( 6 ) ( b ). Per the FDCPA and FCRA rules cited within, I am requesting that all debt ownership information, accounting and payment history be disclosed since the loan modification was completed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46323
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A