Date Received: 2020-04-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received an escrow balance check for $ 600+ In XX/XX/2019. Unfortunately the check was lost and Ive been trying to get a reissue for over 10 weeks. The mortgage company claimed they are investing the situation but I havent received additional information or a reissue of the escrow check. Ive spoken to three customer service representatives on this matter to no avail. The mortgage did company confirm that the check did not clear however Ive received no further information on the reissue. This company has become difficult to work with.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27539
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Previously I sent in a complaint request because I am asking my mortgage company SPS to allow me to pay my own escrow account. ( Taxes and Insurance ) They sent you an older value than the current value of the home and you closed my complaint based on that information. With my new complaint, I am attaching proof of my home 's current value from both XXXX and XXXX. Please disregard the OLD information SPS is trying to use as FALSE PROOF and have them to allow my request. This company SPS is not being honest with me or you. Sincerely, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30038
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: loan went from XXXX to SPS we need a lower payment we are XXXX XXXX and with the virus shut down we are totally without income we need assistance
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85750
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: have tried over and over to modify my loan SPS hires a real estate to blow up the value of my home I'm always worried about a foreclosure this home is my homestead and valued low
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33629
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: RE : SPS Select Portfolio Servicing Inc Acct # XXXX I am requesting that you look into SPS Select Portfolio Servicing Inc regarding adhering to FHA loan guidelines considering our Freddie Mac loan. I have had nothing but problems going back years ever since XXXX and XXXX XXXX XXXX. Due to recent turmoil in our lives we reached out to our new mortgage loan provider, SPS, after our loan was transferred from XXXX XXXX aka XXXX, for assistance. I submitted all documentation requested to SPS regarding our mortgage, via both email and regular US mail. I tried calling on numerous occasions leaving voicemails, sending emails to our contact at : SPS Relationship Manager XXXX XXXX XXXX Ext. XXXX or by email XXXX After weeks of no communication from SPS, I finally receive a letter dated XX/XX/XXXX stating that we are approved for a trial period plan to modify the lien. This trial period doesnt assist with getting down the payment due to both job loss and the Coronavirus nor does it show us exactly what the modification would be. Immediately I called our relationship manager and for the first time I got thru and spoke to an actual person, XXXX XXXX. I must say in all my years of dealing with customer service, this agent XXXX XXXX, was rude, unprofessional and gave me no options but dispute this decision. I asked her about the Cares Act and other options, and she said all I could do was dispute the offer. I was dumbfounded.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2020-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I payed my XXXX XXXX and XX/XX/XXXX payment on XX/XX/2020. I no my XXXX payment would be 30 days late, but my XXXX payment was payed within 30 days which was payed on the XXXX of XXXX. I file a dispute with XXXX credit reporting agency which they refuses to correct. Please explain to them that my XXXX payment was payed on time within 30 days.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XX/XX/XXXX, I submitted an RMA Select Portfolio Servicing. During this process, SPS mortgage servicer continued attempts to proceed with a foreclosure sale while a loan modification application is still under review. RMA application XX/XX/XXXX with an Active Foreclosure sale simultaneously. DUAL TRACKING LAW VIOLATION. SPS has delayed communication and document submission to FORCE Foreclosure while they have submitted paperwork to proceed without homeowners ' knowledge and ASSURING ME THAT WE ARE PROCESSING YOUR RMA APPLICATION. Before the account was referred to an attorney XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX NC, we have received confusing information from each representative about the RMA process, and one thing is consistent our home is in Foreclosure during the application process. We have submitted information and a detailed repayment option. SPS filed a request for a complaint by the city of an inspector to inspect our home on XX/XX/XXXX, during the RMA modification application. SPS Select Portfolio Service and XXXX XXXX XXXX XXXX sent a letter dates XX/XX/XXXX Foreclosure sale XX/XX/XXXX. We are confused about how our RMA is being processed unbiased as it has been giving to an attorney with a {$1500.00} legal fee to begin the foreclosure process during the current RMA. When i question the fee it was reduced to {$400.00} SPS has also started the Foreclosure process before 120 rule ; SPS started the process is XX/XX/XXXX. Please explain how the foreclosure process has begun on our home before the 120-day default rule. SPS Customer Service rep. SPS has not reviewed the submitted documentation and continues to delay the RMA application while simultaneously Forclosing and sending inspectors to my home. SPS did not provide loan modification options. Lastly, we have submitted a notice of errors and requested clarification about the RMA and Foreclosure process. simultaneously. SPS has not responded to the request and avoided the question by delaying paperwork. SPS to review the submitted documentation and respond to RMA application. Specifically, we are requesting the following information : 1. A payment history or schedule that can be easily read and understood listing the dates and amounts of all payments and transactions credited or debited to our account, including any escrow account and any suspense account, and showing how they have been applied or credited, or, if not applied, showing how they have been treated ; 2. A breakdown of the amount of claimed arrears or delinquencies on our account, including an itemization of all fees and charges you claim are currently due ; 3. An explanation of how the amount due of XXXX on the Monthly Billing Statement datedXX/XX/XXXX to present was calculated and an explanation of why this amount was increased to {$1500.00} fee in the most recent Statement and foreclosure notice dated XX/XX/XXXX 4. The payment dates, the purpose of payment, and recipient of any foreclosure fees and costs that have been charged to our account or have been advanced on our behalf since Select Portfolio Service 5. The payment dates, the purpose of payment, and recipient of all escrow items charged to our account since Select Portfolio Service ; 6. A breakdown of the current escrow charge showing how it is calculated and the reasons for any increase within the last twenty-four months ; 7. A copy of any annual escrow statements, and notices of a shortage, deficiency, or surplus, that were sent to us within the last three years ; 8. The current balance in any suspense account as of XXXX to XX/XX/XXXX and the reason why such funds were deposited in the account ; and 9. Any notes created by you personnel reflecting communications with us about our mortgage. 10. Please explain how the foreclosure process has begun on our home before the 120-day default rule. 11. Please explain our active RMA application XX/XX/XXXXwith an Active Foreclosure sale simultaneously. DUAL TRACKING LAW VIOLATION. 12. WE UNDERSTAND SPS SELECT PORTFOLIO SERVICES REJECTS ALL DOCUMENTS SUBMITTED AS INSUFFICIENT TO A COMPLETE APPLICATION TO BEGIN ILLEGAL FORECLOSURE! Also, on XX/XX/XXXX, we submitted our Profit Loss statement to RMA application to Select Portfolio Servicing, which had been servicing our mortgage. Our concerns have not been addressed regarding the RMA and Foreclosure process simultaneously. Although we informed one of your customer service agents of the error, our XXXX statements show a foreclosure sale on XX/XX/XXXX, during the RMA process. Please correct this error. Lastly, we have submitted a notice of errors and requested clarification about the RMA and Foreclosure process. simultaneously. SPS has not responded to the request and avoided the question by delaying paperwork.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37067
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I recently applied for a COVID temporary hardship forbearance with my servicer Select Portfolio Servicing , Inc. XXXX SPS ). The only terms offered for my forbearance was for three months with the full amount due at the end of the forbearance period. There are two issues with this offer. 1. The CARES Act requires a 6 month forbearance period with a potential expansion to 1 year. Nowhere in the Forbearance Plan that was offerer or in communications with SPS is there any mention of a possible 6 month forbearance. 2. The idea that anyone who is struggling enough to require a forbearance due to COVID would at the same time be able to save up and be able to pay a balloon payment at the end of the forbearance period is ridiculous. It does not comply with the spirit of the CARES Act and is an abusive practice under federal law and more specifically UDAAP. There are many servicers in the industry that are moving any payments that are forbeared to the end of the loan and due at maturity. Recently, the GSEs even provided guidance on exactly how to take such an action on a conventional loan. SPS also goes on the include language that indicates the borrower is responsible for taxes. It is very confusing on whether that means that even if I am escrowing my taxes and insurance whether I still need to be prepared to make my property tax payments ( even though there may already be funds built into my escrow account ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We reached out to our Mortgage Provider Select Portfolio Servicing for a Forbearance due to the crisis as we did not have sufficient income coming in to pay the mortgage. They gave us a 90 day forbearance and over the phone they said that those payments would simply go on the end of the loan. Not too much longer after we recieved a statement in the mail that we were approved for the forbearance but we would owe all 3 months plus late fees at the end of the 90 days. We feel like this impossible to repay if we have little to no income now how are we going to have not only the normal payment ready to pay but 3 MONTHS additional owed plus LATE PAYMENTS. Which would be almost 4000 dollars plus an additional payment. Now they are sending us constant email reminders about we need to try to pay if we can afford to and that it would help avoid additional late charges as well back balance due! Are normal payment is around 900 dollars a month.
Company Response: Company believes complaint is the result of an isolated error
State: FL
Zip: 32174
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I requested a forebearance on my mortgage due to my roommate losing her job due to covid19, but they only offered me one option- pay three months of deferred payments in a balloon payment in XXXX. My roommate is in the XXXX industry, is a XXXX, and her employer closed when XXXX XXXX instituted shelter in place orders. She normally pays rent which allows me to cover the mortgage, but since the mandatory closures- no rent. I can not pay a balloon payment and wish to have the missed payments attached to the end of the loan. I thought that is what the law says. Please help!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94110
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A