Date Received: 2021-04-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The compliant is with XXXX, dba, XXXX XXXX. Our issues are inaccurate credit reporting of mortgage payments from XX/XX/XXXX to XX/XX/XXXX reported on credit reports ; falsely representation of a Forbearance Agreement ; failure to submit justification to refinancing lender for the inaccurate information and credit reporting ; failure to terminate Private Mortgage Insurance ( PMI ) and issue escrow refunds. The compliant is being submitted after attempting to refinance our mortgage with a different lender and informed of the mispresentation of our credit. On XX/XX/XXXX, we were contacted by our refinancing company to provide a Forbearance Agreement because our credit file read there were no mortgage payments made from XX/XX/XXXX through XX/XX/XXXX. I informed the refinancing company that we have no knowledge of a Forbearance Agreement and the information on the credit reporting is not accurate. I continued to explain that we made all of our mortgage payments to XXXX XXXX, which was our mortgage company at the time. Our mortgage was transferred to another mortgage servicer in XX/XX/XXXX. I was advised to contact and request the Forbearance Agreement from XXXX XXXX by the refinancing company to proceed with our refinancing process. Immediately, I contacted XXXX XXXX to request the agreement. After numerous transfer of calls and speaking with several customer service representatives, they stated there is no Forbearance Agreement and missed payments for the account. I did requested a letter stating no forbearance to provide to the refinancing company, so that I can proceed with our refinancing process. I was informed there is no letter for this request, but I could forward an email to request additional service with my concern. For consideration of my concern, one of the representative did offer to send an email on my behalf, and she provided me with a case number. After an hour on the phone with XXXX XXXX, I called our refinancing company back with the information. The refinancing company stated they needed documentation to continue with our refinancing process. So, we both contacted XXXX XXXX. And, the results were the same as when I placed the call. The refinancing company and myself sent an email to : XXXX Listed below is the email sent by me : We are writing to request a letter stating there is no Forbearance Agreement and dispute the credit reporting of missed payments from XX/XX/XXXX through XX/XX/XXXX for Account # xxxxx. Currently, we are in the process of refinancing our home, located at xxxx. And, we have been informed by the refinancing company that the credit reporting reads forbearance and missed payments from XX/XX/XXXX through XX/XX/XXXX. Today, XX/XX/XXXX, after speaking with several of the customer service agents of XXXX, aka XXXX XXXX, there are no Forbearance Agreement and missed payments for the account. Please forward a letter stating theres no Forbearance Agreement within 10 days to expedite the refinancing of our mortgage. Also, please update my credit file to read no missed payments. If additional information is needed, please contact us. Sincerely, Homeowner Names In addition to inaccurate credit reporting of mortgage payments on credit report, XXXX XXXX has failed to submit justification to refinancing lender and to remove the errors filed on credit report. During the duration of our loan from XXXX, we have been paying for PMI and no refund from escrow. We have been with the new mortgage servicer since XX/XX/XXXX, and we have received two refund checks and no longer paying PMI.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2021-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: After my, the co-borrower on the loan, passed away I couldn't afford to keep the up the maintenance on the house and pay all the bills. I eventually fell behind and the house condition got worse and worse. I applied for a short sale in XX/XX/XXXX and submitted an offer that same month. My authorized third party has submitted the same documentation over and over and still the servicer continues to ask for the same things over and over again. A couple months after I was under review for a short sale, the servicer hired an attorney and filed a foreclosure complaint. I applied for the short sale long before a law suit was ever even filed. The offer that was submitted was rejected so the buyer came in at full price based on the XXXX performed by servicer. Still, they continue to reject for the same reason over and over again. My authorized third party has been on the phone for hours with representatives and supervisors trying to get this resolved. Everytime she calls she is told to send something else in that has already been sent but it is still rejected. The house continues to get worse and worse the longer this drags out. My son and I were forced to move out of the property because of the condition and now because the servicer has taken so long, they say that I am not eligible for any relocation assistance because I no longer live there. Had they reviewed the complete package and accepted the full price offer instead of going round and round for almost a year I would have been eligible for the assistance which I desperately need. The foreclosure was filed in XX/XX/XXXX and by that time I had already been forced to go part time because of COVID so that my son could do distance learning. My credit is so much worse than it would have been because now I have 6-8 more missed payments than I should. What they are doing and have done is predatory and wrong. I have complied with every single request for documentation and I don't know what else to do to get out of this situation, and I feel like they are forcing me into foreclosure which is the last thing I want. There is now another sale date set for the property which XX/XX/XXXX. The first one was set in XXXX and we got that postponed in hopes that this would get resolved, which unfortunately I really don't see happening at this point.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 34691
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I AM A NURSE WITH XXXX. NOT ONLY DO I SUFFER FROM XXXX XXXX AND WAS PLACED OUT OF WORK BECAUSE OF IT. IN ADDITION TO THIS MY SON OF XXXX YEARS OF AGE GOT INFECTED WITH XXXX WITHIN A COUPLE OF WEEKS OF MY XXXX YEAR OLD HAVING XXXX I MYSELF HAD XXXX. I WAS AGAIN PLACED OUT OF WORK, MAKING THIS THE THIRD TIME I WAS PLACED OUT OF WORK IN THE LAST 2 YEARS. I AM A SINGLE MOTHER WITH THREE CHILDREN AND THIS IS OUR HOME SINCE 2006. PRIOR TO ME DEFAULTING I WAS ALWAYS IN GOOD STANDINGS AND MADE MY PAYMENTS ON TIME AND IN FULL. I DID NOT ASK TO SUFFER FROM XXXX XXXX, I DID NOT ASK TO HAVE XXXX, I DID NOT ASK FOR MY XXXX YEAR OLD TO HAVE XXXX NEITHER. THESE EVENTS HAPPENING BACK TO BACK HAVE AFFECTED MY INCOME. I DID NOT WAKE UP ONE MORNING AND TOLD MYSELF TODAY I AM NOT MAKING MY MORTGAGE PAYMENTS. NO I AM A RESPONSIBLE SINGLE MOTHER DOING ALL THAT SHE CAN TO KEEP THE LIGHTS ON, PROVIDE A HOT MEAL, AND PROVIDE CARE FOR MY CHILDREN AND I. NOW THAT I AM BACK TO THE FRONTLINE PROVIDING CARE I HAVE INCOME ONCE AGAIN. I AM SIMPLY ASKING FOR ASSISTANCE TO AVOID FORECLOSURE. AS A HOMEOWNER IN CALIFORNIA WHO WAS IMPACTED BY XXXX SINCE I DID HAVE IT AS WELL AS MY XXXX YEAR OLD SON I AM ASKING FOR MORTGAGE ASSISTANCE TO RETAIN MY HOME. I WAS INFORMED I WAS DENIED FOR HOME RETENTION OPTIONS BECAUSE IT IS MORE CONVENIENT FOR THE INVESTOR OF MY LOAN TO HAVE ME SELL MY HOME OF 15 YEARS. HOW IS THIS HELPING ME AVOID FORECLOSURE. MY RIGHTS AS A HOMEOWNER ARE BEING VIOLATED.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have a Mortgage being serviced by SPS. I have requested an extension of Mortgage Forbearance for another 3 Months, owing to hardships related to COVID and in terms of Cares Act. I have a 2nd Mortgage on the same house with XXXX XXXX XXXX. They acceded to my request and extended the Forbearance by asking 3 or 4 simple questions. Similarly on my other house too I got 3 months extension from XXXX XXXX, by just answering 3 or 4 simple questions. However SPS is denying any further extension and is asking me to submit a big Loan Modification package, quite contrary the Cares Act guidelines and the industry practices. They are threatening me with putting Late Payments on my Credit Report. Hence I somehow managed to just put an online payment, not to get hit with a late payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11367
Submitted Via: Web
Date Sent: 2021-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-22
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On Friday XX/XX/XXXX I requested a payoff letter from Select Portfolio Services ( SPS ) to give to my lender for an approved refinancing of the loan I have with SPS. I did this on line to have it sent electronically to me. It was confirmed. I called 2 days later only to have them tell me that request was cancelled in their system. I was told it was reinstated and would take 24-48 hours. I called 2 days later and was then told they see it in their system but nothing has been done. It is now XX/XX/21 I have called and spoke with 5 different representatives and they keep telling me 24-48 hours. Their refusal to give me this simple payoff letter in a timely fashion is jeopardizing my financial well being and the closing of my refinance. I have only spoken with one agent there that seems to have any knowledge of their job. No one has helped me and I have gotten no hands on assistance only robotic programmed answers read from a computer screen. I am contemplating legal action if my refinance is ruined because of this.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60586
Submitted Via: Web
Date Sent: 2021-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-22
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Thank you in advance for your attention in resolving unfair practices with Selected Portfolio Servicing. As of today XX/XX/2021, we have been denied a reasonable loan modification. SPS is not being helpful during the Covid 19 crisis. We were approved for forbearance plan with their previous servicer XXXX. When the loan got transferred to Select Portfolio Servicing, Inc we have applied for a modification or any form of assistance because we are not able to make 3 months payment at once. After the forbearance plan ended we have never missed a payment. We were denied loan modification because SPS was unable to create affordable payment within the programs guidelines. We have appealed your denial, and we were denied again. We are in chapter XXXX bankruptcy and we are not able to pay 3 payments at once. We just want SPS to add these 3 payments to the back of our loan or to the principal balance. Hope you are able to help us and other upcoming customers with the same issue. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60477
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We currently have a mortgage serviced by Select Portfolio Servicing. When we purchased the home in XXXX, we had an FHA loan. ( Deed of Trust attached ) Since the CARES Act provided for relief for FHA mortgages in the form of forbearance for those affected by COVID 19, we contacted Select Portfolio to apply for the forbearance program. We were told by Select Portfolio that this was no longer an FHA loan. We contacted the FHA servicing center and were told that the loan was " satifisfied '' in XXXX. This was done without our knowledge and consent. By changing our loan from an FHA loan we are no longer offered the protection that an FHA loan provides. This places us at a significant disadvantage in our attempts to modify our loan and remain in our home.
Company Response: Company believes complaint is the result of an isolated error
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2021-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-19
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XXXX to file an official complaint against the following Debt collector SPS XXXX XXXX XXXX XXXX. for years of harassing me to collect a debt that was already discharged, this company has been an alliance with Debt collector XXXX n XXXX harassing and terrorized me for decades. Attached are the constant never ending letters that it deeply effects my mental capacity just wondering what these people are after for if XXXX XXXX n XXXX XXXX XXXX already released my mortgage debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96706
Submitted Via: Web
Date Sent: 2021-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have submitted complaints before regarding my mortgage with Select Portfolio Servicing the loan servicer on my mortgage loan I have been disputing the claimed balance from SPS on my mortgage loan since XXXX when SPS bought the loan servicing rights on my loan. During the pandemic, SPS offered me a Forbearance plan from XXXX, XXXX to XX/XX/XXXX During that time, I was not required to make mortgage payments. However from XXXX, XXXX to XXXX, XXXX I made mortgage payments according to schedule. I received a letter from SPS dated XX/XX/XXXX claiming the amount of {$100000.00} to reinstate my loan and the letter stated that my loan is in foreclosure status. I replied to their letter and I submitted a claim to CFPB regarding this letter. The truth is that SPS is legally liable for bank errors made by previous loan servicers on my mortgage account i e XXXX and XXXX Bank. Bank errors were made on my mortgage account on two previous loan modifications SPS requested bank documents to prove this fact of which I sent them bank statements to substantiate and other documents. Please see enclosed letter written to my relationship manager wherein I am claiming {$38000.00} for payments not credited and excessive escrow charges and administrative fees. As I have stated, SPS has stopped accepting my payments since XXXX, XXXX As stated above I made payments from XX/XX/XXXX through XXXX, XXXX which SPS accepted. According to the XX/XX/XXXX letter that I received, a copy of which is enclosed, SPS is demanding a reinstatement payment of {$110000.00} to halt foreclosure proceedings against my property. As I stated above, SPS has not accepted any mortgage payment from me since XX/XX/XXXX and this increases their claimed arrearage on my mortgage account. I feel SPS is deliberately taking this action to proceed with a foreclosure against my property once the government and state laws against foreclosure are removed such as California law XXXX and federal laws pertaining to protect borrowers against foreclosure. I feel this is the only reason why SPS would not continue to accept my payments. I have written to them and I have spoke with the Ombudsman Department to allow me to make a payment that I can afford to bring down the arrearage on the loan and that SPS should credit my mortgage account with a settled credit toward the bank errors that were made on my account previously. Please see a copy of the XXXX Detailed Transaction History and my letter of XX/XX/XXXX. XXXX which carefully details my disputes on the XXXX Detailed Transaction History. and the payments that were not credited to my account. I am a senior citizen almost XXXX years old and my house is my only asset and I can not afford to lose the equity in my property.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-18
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I already reached out to the credit bureaus and to SELECT PORTFOLIO SER for the account number XXXX and notify them of their error posting for this account. I DO NOT OWN THIS DEBT, and I have been monitoring my credit report for any changes since my several dispute letters, but I am yet to see the correction that I asked for and desperately need. Continued reporting of this inaccurate and UNVALIDATED debt. I thought they had dutifully complied to the law to cease any collection efforts unless proper validation has been provided. Then I found out that the issue still persists, I just had to escalate to CFPB.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90501
Submitted Via: Web
Date Sent: 2021-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A