Date Received: 2021-12-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Amount Needed to Reinstate Loan : {$73000.00} Select Portfolio Servicing offered me Forbearance through the pandemic and told me that I had to pay a Lump Sum on Pandemic Forbearance. I was in a Forbeabearance prior to the pandemic and was paying and then I was offered a Continued Pandemic Forbearance and after that my Default payments went from {$23000.00} to {$73000.00} Default payments to Reinstate my Loan. Select Portfolio refused to work with me on the Pandemic Loan Forbearance and told me I had to pay everything in one Lump sum, that that do not honor other programs to move payments to the back of the loan. They are requiring {$73000.00} from me to reinstate my loan so I will not lose my home and have referred it to the XXXX for foreclosure actions.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2021-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I did my best during covid to hang on. But due to my livelihood being taken away I could not continue. So XXXX months ago I was offered a forbearance. When I spoke to my bank they allowed me to continue until XXXX months ago they demanded all the money. I explained to them that I could not make payments. Yet they still refused and told me I must come up with the full amount. In violation of the CARES ACT they have now begun to try to take my home away. I deserve to be treated fairly and the solution is to put this amount at the end of the loan so I can continue to make my payments.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage was originally closed with XXXX XXXX XXXX XXXX ( purchase and closed on XX/XX/2021 ). They sold the loan and servicing was given to Select Portfolio Servicing. From inception it has been a nightmare and the list of errors are below : 1. They did not apply my additional payments toward principal correctly. 2. I set up auto pay in XX/XX/2021 to start effective XX/XX/2021. They never withdrew money and on XXXX XXXX cancelled due to my failure to make payments -WHICH NEVER HAPPENED. I made my payments timely in XXXX, XXXX, and XXXX. And in fact made additional payments toward principal. 3. I am not sure if my credit will be affected because of item number 2 above which is incorrect. 4. My account is set up with escrows for taxes and insurance. However just yesterday the account representative told me it was not. My account was set up for escrows and I have the written proof. 5. Select portfolio failed to make my property tax payments which were due XX/XX/2021.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2021-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: See attached correspondence from sps servicing. In their letter they claim to be committed to home retention and are here to help. Their correspondence not only falls short but could not be more hypocritical. SPS is in receipt of complete financial package since XX/XX/2021 and never review the account for loan modification, nor provided an acknowledgment letter despite the fact that we qualify for standard loan modification.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-29
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/2021, SPS received a complete financial package for a loan modification review. See attached proof thereof. Today is XX/XX/2021, and the lenders has yet to respond or even acknowledge our request. We are eligible for a loan mod under the standard loan modification. The current rate on the note is XXXX %, the market rate is lower. The lender can provide a loan modification under the standard loan mod by adjusting or deferring some of the principal and applying makert rate which is a lot lower tham XXXX %. The reason we have yet to be approve is due to sps Unfair business Practices in connection with the loan mod. As it turns out, when calculating our monthly income, sps would falsely entered no income on their computer system so that it would trigger a denial. It's the oldest trick in the world when it comes to lending practices and this action is fraudulent.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have filed a dispute on the incorrect fraudulent accounts, inquiries and public records on my credit report with the credit reporting agencies and it has been very much over XXXX days and I have not received any investigation results. I want an answer immediately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30012
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-28
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mortgage service company started pre-foreclosure procedures even though I am not yet XXXX days behind my payments. I have also filed for a loan modification application before I received the pre-foreclosure letter. When I contacted the service provider they stated that both actions are not related and that I can ignore the pre-foreclosure letter since I have filed a loan modification application which I believe is not correct information. The service provider does not provide clear guidance on which articles might be missing and details around the actual missing data as the verbiage used is very generic and confusing. When I call online, every time I get a different person and they tend to be vague in their replies and not sure of what the underwriter is clearly looking for and what I should do next. For example, On one occasion they outlined a payment to a visa card on my bank statement as a transfer to another bank account. As I explained that the this was not a transfer, but a card payment. Finally after back and forth for a couple of days, I had to escalate to a supervisor who stated that it's better to supply the credit card statement to satisfy the underwriter, which I did. On a different occasion, the underwriter will ask for the same document multiple times even though it has been uploaded to their websites which send confirmation of the upload every time it's successful. It usually takes calling multiple times to have the service company acknowledge they got the statement they wanted. I feel sometimes that the delays are on purpose to circumvent the process and cause it to go beyond the allocated period. Most of the time I end up uploading the same documents based on what I receive from them. Extremely exhausting process and faulty at best as you do not have one party that works with you directly to solve any missing application items. Currently, I have been calling every day with very few movements.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2021-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-24
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX we started a loan modification process with SPS and uploaded all the requested documents the same day. I have been on XXXX 's Comp for 2 years as shared with them and XX/XX/XXXX my benefits ended as they are only paid out for XXXX weeks. I applied for State XXXX was denied and now only receive {$580.00} every XXXX weeks a proration of my future settlement. On XX/XX/XXXX I received a notification from SPS that they wanted all the docs I already submitted and were requesting things like paystubs, even though I had made clear I was on XXXX. I followed up and they said a XXXX would look into this. On XX/XX/XXXX they sent another letter asking for all the same information, but also now XXXX paperwork I had already sent. I called back and they said they would escalate the issue. On XX/XX/XXXX they sent a notice that again they wanted paystubs and now bank statements ( which they already had ). I was transferred to a XXXX who again said they would escalate the issue. On XX/XX/XXXX they sent another notice again asking for paystubs and bank statements, but now also asking for a stamped copy of the divorce decree and " judges signature '' on the Quit Claim Deed. After XXXX hours I was able to walk them through the documentation to show they had both these items, the divorce decree was in fact stamped by the judge and my wife advised them that QCDs are NOT ever stamped by the judge. Again they said they would escalate this and we should see an immediate resolution. On XX/XX/XXXX they again asked for the XXXX and XXXX XXXX and to have the ex-wife sign the modification request. Another hour of walking them through the file, them acknowledging that they did in fact have the documents, and promises of escalations and a confirmation that the ex did not have to sign the paperwork. On XX/XX/XXXX they sent a new notification that they were missing paystubs. Once again we asked to speak to a XXXX, and then they asked for the XXXX 's XXXX paperwork that was submitted on Day XXXX. We re-uploaded this while we were on the line, they confirmed receipt, once again said they would be escalating our file to the Underwriter and we should hear something any day confirming our complete package. On XX/XX/XXXX they sent a request saying we were missing the ex 's signature on the modification request. The next called back were told that no, they didn't want that, they wanted clarification about deposits into the checking account. We explained that the deposits came from an account that I was not on ( just my current wife 's funds who is not on the loan ). She asked if we needed to provide the top XXXX of the statement and they said no, just the verbal would be fine but they would now need XXXX more days to process our paperwork. We argued that this was excessive requests for documents and processing times and that we would file a complaint with the CFPB accordingly. The XXXX XXXX stated that since we said we were going to file a complaint he would not note our file of the bank statement clarification Underwriting was requesting. My wife said that no, we do want this noted and he said he would process and escalate the problem. That same night they sent a new notification that they want all my current wife 's bank account statements even though she is not on the loan. Specifically it says " For each customer ( and/or non-customer whose income is used toward mortgage-related expenses ), who has checking and/or savings accounts : A copy of the XXXX ( XXXX ) most recent statements for all accounts, including all pages. '' I feel this is a major overstretch to request income documentation from a non-borrower and I am asking for the CFPB to intervene for assistance accordingly. They have gone out of their way to stall assistance knowing full and well I am facing a hardship.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94551
Submitted Via: Web
Date Sent: 2021-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: We kindly requested MANY TIMES to update my negative credit reporting to the agencies. XX/XX/XXXX And XX/XX/XXXX XXXX can attached the bank statements where the payments were made on time! During this PANDEMIC PERIOD I tried to explain my hardship situation to the different SPS customer services agents and different letters I sent and Only received the notification of received general acknowledgments From XXXX XXXX, and XXXX Beside that I paid the amounts to qualify for the deferral agreement which was signed until XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92118
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Although many foreclosure attorneys representing banks are of the opinion that bill " XXXX '' favors banks by speeding up the foreclosure process, in actuality not only requires more paper work but also serves to prevent fraudulent lenders from filling frivolous complaints. XXXX XXXX XXXX ( XXXX ), requires that lender seeking a lost or destroyed note must attached a copy of a certification to the complaint " Under penalty of perjury '' The certification must detail a clear chain of all endorsements, transfers, or assignments. SPS failed to comply with this STATUTORY REQUIREMENT. SPS used a certification of lost note at trial which failed to meet the statutory legal language " Under Penalty of perjury ''. Therefore the affidavit is useless in the face of the law. Their affidavit failed to provide a detail chain of endorsement and assignments. See the list of documents filed before trial and used for the purposes. None of the documents filed in court have any legal enforcement whatsoever. See the list of docs attached herein for your review. The lost note affidavit never mentioned the word " Under Penalty of Perjury '', nor the assignment was ever recorded, nor the loan modification ever valid because the stamps and intangible were never paid and therefore not valid in the state of XXXX or with any legal " ENFORCEABILITY " IN ANY CIVIL COURT ROOM WIHIN THE ENTIRE STATE OF XXXX. Action is hereby required from the Consumer Financial to act, sps has engaged in a multitude of fraudulent documents without having any rights or enforcement on the face of XXXX XXXX. yes ladies and gentlemen, sps is the one of the biggest fraudulent financial predators out there! The question we have to the consumer financial Protection is WHEN ARE YOU GOING TO ACT? Don't just stand there, act!!!! The passage of time does not make void documents legit!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A