Date Received: 2022-01-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Select Portfolio Servicing incorrectly handled my extra escrow payment putting the entire amount sent for escrow into my principal. I sent two checks by mail. I indicated on their form where the funds were to be applied to. Rather then read the form to see where the money was to go, funds were sent directly to my principal. I was told that the customer service don't read the forms and just put all incoming funds to the principal. I still have a shortage and think it would be feasible to comply with the paying customers request. I believe, based on calling over the past week that the bank 's process center is intentionally not making the correction in a timely manner. I have called customer service and management. I am told the problem will be corrected in 60 days. To me 60 days is too excessive. My statement detail incorrectly showed the balance of the escrow still showing a shortage. I would like this matter to be corrected ASAP.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95209
Submitted Via: Web
Date Sent: 2022-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-19
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: SPS is lying about me not being able to get a forbearance. I just spoke to XXXX from lost mitigation and she said that SPS is still offering forbearances because of the CARES act. She also said it doesnt matter whether I have a conventional loan or not.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2022-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My Husband died in XXXX & soon after I contacted my Servicer for a Mortgage Assumption of the Mortgage since my name was not on the Mortgage at the time when my husband died, They constantly sent me documents for Mortgage Assistance I keep telling them I do not need any Mortgage assistance I need a Mortgage Assumption, Afte XXXX set of documents for Mortgage Assistance, They finally sent me the correct documents for a Mortgage Assumption I received the documents in XX/XX/XXXX & since XX/XX/XXXX I have submitted XXXX sets of documents for Mortgage Assumption, The last complete set I mailed was XX/XX/XXXX, in XX/XX/XXXX, I received a response that I need to submit yet another set of documents for the Mortgage Assumption, They constantly ask for more & more of the same documents & it being sent as requested then the same thing all over again & again
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11422
Submitted Via: Web
Date Sent: 2022-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: On XX/XX/2021, Select Portfolio Servicing received our written request under RESPA law. SPS failed to acknowledged our request within the statutory time. As of today we have not receive acknowledgment from the servicer. SPS must comply with the RESPA written request and provide copy of the loan modification.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33177
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have been trying since XX/XX/2021 to have SPS mortgage services help me after completion of a forbearance. Everytime I call they say still missing documents, can't read documents etc. I send them, email them, call on them over and over. I have a reinstatement demand for XXXX now. I can give them XXXX but I need them to agree to this. I wanted the balance to be put to the back of the loan they said no. No foreclosure date set yet but there is a mention of it. I get reams of letters demanding info which I send to them Please help this co has tons of suits against. I am a senior too. They never call back as they say they will. I have a relationship XXXX who when I call her extension someone else always comes having me repeat my story. They say on every call that they will send the info provided to the underwriter. That is all they will say. Tried to get ahold of their ombudsman it goes back to their phone line or their address.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92584
Submitted Via: Web
Date Sent: 2022-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-14
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: On XX/XX/XXXX, I applied for a mortgage loan with a major bank. I authorized them to pull my credit reports. I was told by the bank that my mortgage is not on my credit report. I explained to the bank that in XXXX of XXXX that my mortgage was sold to a new mortgage company which I was well aware of because my mortgage is current because I have been making all my payments on time to my previous and my current mortgage companies. I called my mortgage company and spoke with a customer Rep and explained my situation. The Rep stated there was no reason for my mortgage not being on my credit report. She stated she would open a claim, but that could take 30-60 days. I told her that was unacceptable due to the fact that I had just lost out on a home I was trying to purchase and I took a Hard Hit on my credit report which will happen again when I reapply once this is corrected. She stated that's the best she could do. I asked for a claim number, but she said she didn't have one. I work really hard at keeping my credit in good standing, but then I get penalized for someone else 's error.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90723
Submitted Via: Web
Date Sent: 2022-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The mortgage servicing company has imposed a pre-payment penalty in violation of the terms of the loan. This penalty may not be intentional. I have been keeping a parallel spreadsheet of the status of my loan, starting with the XXXX, XXXX payment. In this spread sheet I keep track of the current interest rate, month and year of payment, payment amount and how much of the payment is allocated to escrow ( taxes and insurance ), interest, and pay-down of principal. On the monthly payment coupon I indicate the required amount for escrow, the required amount for interest, and the required amount for principal. Since my payment has always exceeded the minimum required, I always allocate the excess to principal. My records have tracked exactly with the statements from the servicing company. That is, until I made, in XXXX, the payment due XX/XX/XXXX. That payment, {$10000.00}, was to be allocated {$560.00} to escrow ( required ), {$1200.00} to interest ( required ), {$2200.00} to principal ( required total payment of {$4000.00} ), and the excess of {$5900.00} allocated to " additional principal. '' My records show closing balance of {$520000.00}. The mortgage servicing company allocated {$560.00} to escrow ( XXXX ), XXXX to escrow ( XXXX ), {$2200.00} to principal ( XXXX ), {$570.00} to escrow ( XXXX, XXXX ), {$1200.00} to interest ( XXXX, XXXX ), {$2200.00} to principal ( XXXX ), {$1800.00} to additional principal, with a closing balance {$530000.00}. Their closing balance is {$1800.00} higher. Per my usual custom, I made in late XXXX, XXXX, the payment for XX/XX/XXXX - I do not know yet how or to what month that payment was allocated. My wife and I were on Holiday during the end of XX/XX/XXXX and had our mail held. We received our mail from the XXXX XXXX early last week ( XXXX XXXX, XXXX ) and opened the XXXX mortgage statement shortly after that, at which time I noticed the discrepancy. I called the mortgage servicing company on Friday, XXXX XXXX ( at about XXXX ), and spoke with their representative. The representative told me that they would correct the error, but she was unable to tell me the date the corrections would be effective nor would she tell me that their closing balance for XX/XX/XXXX would agree with mine. Originally, she told me that the correction would take up to sixty days, when I threatened to consult an attorney, she modified that timeline to ten days. Over the remaining lifetime of this loan, the difference of {$1800.00} in the closing balance will result in many thousands of dollars in additional interest ( penalty ) if left uncorrected. With our interest rate being recalculated next month, likely higher, that penalty will be larger.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have asked SPS for a forbearance and they have refused to comply with Federal Forbearance Law. XXXX extended the State of National Emergency until XX/XX/XXXX, and all homeowners have the right to a forbearance until the end of the state of national emergency. I have the right to a forbearance regardless of the delinquency of my mortgage.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2022-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We paid our mortgage w ck # ending in # XXXX. Our servicer Select portfolio Servicing, processed the check twice. ( A total of 3 payments debited, intended to pay 2 ) The same check number cleared our account and was debited twice. We called servicing to correct the issue. We asked to send in the documentation to show where the ck had cleared. I sent in my account statement to show where the duplicate payment was made. I was told that the payment would be applied to my XXXX payment. It was not applied. I am now 30 days behind due to the payment not being applied correctly. I have called and spoken with multiple people who say no notes have been made and each call I send in documentation. Each time I'm told it will be fixed. I have been told that they are way behind and it will be another 30 days each time I call in. I now have a 30 day late payment and late notices due to non payment on my mortgage. I am attaching my bank statement to show where the money was duplicated and debited.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AR
Zip: 728XX
Submitted Via: Web
Date Sent: 2022-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-01-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I mailed my mortgage check XX/XX/XXXX. When not processed, I called every few days to see about next steps and avoid a late fee. I was told that after XX/XX/XXXX there would be a late fee. I called XX/XX/XXXX and they said my check had not been received. I made one online payment of {$1600.00}. On XX/XX/XXXX my bank account had the check received on XX/XX/XXXX and my debit as well as an unauthorized and extra charge to my bank via online for {$1600.00}. I called and SPS XXXX said that I could request my check be refunded. It may take 7-10 business days. I have called daily since XX/XX/XXXX. I have escalated to three managers. I have been told to call my bank and dispute charges, to keep waiting, that their processing is behind, that there is nothing they can do. I now have not been able to pay my own bills including my business 's rent. It is now XX/XX/XXXX and it is still not in my account. I log in and there is no way to see any amounts paid in the past. It is not shown, must be requested to be mailed. I also only received one email for my one online payment and it did not list the amount charged. I feel this company is using predatory measures to receive payment, late charges, etc. by holding checks, and making unauthorized debits despite consumers stating One Time on the website.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95240
Submitted Via: Web
Date Sent: 2022-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A