Date Received: 2023-12-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I recently met with local branch manager to discuss options for HELOC. I was concerned about a drop in my credit score over the last year, and a fair amount of debt. I wanted to see if I had options prior to diving into an application that would ultimately have a further impact on my credit score from a hard inquiry. The manager told me my credit score was fine, and we could proceed with application for a {$36000.00} HELOC. He was confident of success, especially as we would consolidate some of my debt. However, the application was ultimately declined, due to " not meeting their underwriting scoring criteria '', for the following reasons : 1. Too many recent inquiries 2. Number of accounts over 30 days delinquent 3. Insufficient mortgage credit history/not enough information The only one of those three reasons that is accurate is that there have been a few recent inquiries on my report. I have NO delinquent accounts showing on any of my credit reports, and Regions Bank have failed to provide me with information about these alleged delinquencies ... they refer me back to the credit bureau, which has no derogatory information. Also, Regions holds my mortgage loan so I am baffled as to the allegation of " lack of information ''. If they mean that I simply have not held my mortgage loan long enough, why did the allow the process to start? Again, they hold my mortgage so they knew at the start how long I have had it I approached the manager in good faith, with all my cards on the table. My mortgage information has always been available to them from the start, since the loan is held and serviced by Regions. At the very least, I should be entitled to a copy of the negative information that was reported, and the source so that I can fix any inaccurate reporting. I should not just be fobbed off and told to ask the credit bureau - who is clearly not the source of any negative reporting. I monitor my credit very closely and I have no derogatory information on my record. Their " underwriting scoring '' practice is very concerning to me ; I was approved for my first mortgage of {$120000.00}, by the same bank, with less than FIVE MONTHS of full time employment ( I had been unemployed for ten years prior to that ). I have banked with Regions for five years, have checking savings and a personal line of credit, all of which have been conducted satisfactorily, without as much as a late fee or overdraft fee. How do I not meet these " secret scoring requirements '' after three years of stable employment and credit, but can get more than 3 times the ask with little to no history? Sounds a bit dubious to say the least.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46226
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: On XX/XX/XXXX I received an email from Regions bank offering a {$200.00} bonus for new accounts opened by XX/XX/. The terms for earning the bonus were to deposit at least {$2000.00} within 15 days of opening the account and maintain that balance for 60 days. On XX/XX/2023 I opened a savings account with regions bank. On XX/XX/XXXX I made a deposit of {$2000.00} into the account. I maintained that balance until XX/XX/. According to the terms of email I received, the bonus should have been paid out into the account no later than XX/XX/. On XX/XX/XXXX I called the customer service number for Regions bank. They stated they could not find my account information and said I would have to visit a branch in person. On XX/XX/XXXX I again called the customer service number for Regions bank. This time they were able to locate my account information. They stated the deposit I made into the account did not count toward earning the bonus since it was made from a Regions checking account. The email I received on XX/XX/XXXX did not mention that internal transfers wouldn't count towards earning the {$200.00} bonus. I pointed this out to the customer service rep. They did not budge. A copy of this email is attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65109
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The ATM at Regions in XXXX, GA does not have a drive thru ATM. You have to get out of your vehicle to use the ATM. This is the only branch that does not have a drive thru ATM. It is very inconvenient and dangerous. Also, the XXXX department needs to recognize PR as payroll so early pay can be done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30117
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: Was involved in a fraud scam regarding vacation rental property in XXXX XXXX. The property was found on XXXX we secured and paid for the property during several conversations with the property owner via email. a few days before departure, We received an email from XXXX that unfortunately the property was a scam, but because we paid by wire transfer directly to the owner there was nothing they could do for us, the wire was for {$4100.00} going to the property owners account in XXXX XXXX on XX/XX/2023 was sent from regions bank XXXX XXXX locations by XXXX XXXX employee The property number on the XXXX XXXX was XXXX property owner was XXXX XXXX XXXX Short term rental agreement available if needed. terms of agreement available international wire transfer request and authorization also available
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33331
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My wife and I live permanently in XXXX XXXX- where we have a bank account with Regions Bank. We are currently living for a year in XXXX, where we have already filed a police report ( XXXX ). The XXXX police recommended that we also file a report with you. On XXXX XX/XX/2023, someone -- not us -- cut two new debit cards on our account at Regions bank. On XXXX XXXX, at XXXX, a criminal used the illegal replica of XXXX XXXX 's card at ATM number XXXX at the XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, FL XXXX illegally to withdraw {$800.00}. Also on XXXX XXXX at XXXX, at the same ATM, a criminal used the card of XXXX XXXX to withdraw an additional {$800.00}. On XXXX XX/XX/2023, at XXXX, a criminal used ATM number XXXX, also a XXXX XXXX XXXX, located tat XXXX XXXX XXXX XXXX in XXXX, FL XXXX, to withdraw an additional {$800.00}. This crime was committed using the illegal replica of XXXX 's card. At XXXX of the same day, a criminal used the illegal replica of XXXX 's card -- at the same terminal -- to withdraw a final {$800.00}. As a result of these unauthorized and illegal activities, {$3200.00} was stolen from our Regions checking account. XXXX reported these illegal transactions on XXXX XX/XX/2023 to Regions, as soon as we discovered them through our on-line banking application. Our bank -- after a very cursory investigation ( my wife had to discover the above information on our own ) -- insists that we carried out these transactions in Florida ; at a time when we were in XXXX Oklahoma, and our legitimate cards were in our possession. The complexities of this operation indicate that this fraud might very well be an " inside job, '' although our bank has no interest in pursuing this matter further. We, however, are hoping that authorities will be able to recover the security footage from the ATMs where the crimes occurred. We hope, as a result, that the perpetrator ( XXXX ) will be identified and brought to justice. We are eager to press charges against the perpetrators. Indeed, we are sure that we have not been the only victims. We are willing to press charges. All that Regions Bank said was that, since these transactions were chip-on-chip they must have been authorized by either my wife or me. My wife was able to find out the information above concerning the times and places of the transaction with remarkably little effort. As the XXXX police told us, it sounds like you have been doing your banks work for them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The line of credit account on my XXXX XXXX XXXX XXXX account is not accurate. XXXX XXXX XXXXXXXX - XX/XX/2023, {$14000.00} XXXX, XXXX XXXX XXXX - XX/XX/2023, {$14000.00} XXXX, XXXX XXXX XXXX - XX/XX/2023, {$14000.00} XXXX,
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Regions Bank XXXX {$1300.00} Regions Bank XXXX {$5900.00} These accounts are reporting inaccurate and is a result of identity theft Ive reached out to regions and spoken with XXXX ( XXXX XXXX ( XXXX ) - fraud monitoring department she stated that there was no opened account and will request to have items blocked and removed from all reporting credit agencies Immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I received my refund check in the mail because I mistakenly used the wrong account number which was linked to a XXXXXXXX XXXX card. It being a temporary card it didnt go through, so the check was sent back to the IRS for them to mail the check to me. Once I received the check in the mail, instead of paying a check cashing place I insisted to deposit the check in my bank account which is Regions bank. When I gave the check to the teller, she then told me I would have to wait 1 business day then the funds would be available. Never did she say not once that it will be a 7-8 day hold. I deposited the check on XX/XX/2023 and the amount was {$5300.00}. I am not able to get out any funds and i am not able to pay any bills Ive never had to go through this it is very inconvenient and unprofessional with no communication on what I need to bring in to get my funds released.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2023-11-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I was solicited by a solar company to help save money on my electric bill. The young man that came was referred by my nephew who was just starting to work with the company. He went over the number of panels he said I would need and what it would cost me monthly. He said until my solar was connected to XXXX I would not have to make a payment because they had to work with XXXX to make the connection. He also stated that I would not be charged any interest until the panels were connected. I asked twice if he was sure because if the payment changed by any amount, it would not make sense for me to do it because any adjustments to the payment would put me in a hardship since I am on a fixed income. He assured me it would not and had me esign documents and told me I would be receiving {$10000.00} in tax credits once I filed my taxes. He also said that once I received the money to forward the money to them. Well, I filed my taxes and did not receive a {$10000.00} tax credit refund. When the bank who was handling the loan contacted me, I was told my payment would start in XXXX but then I got the shock of my life when the payment was higher. I filed a complaint an all I got was a copy of the note with language I had not seen before and something about the payment being adjusted. I should have known better but I believed what I was told. He also said there would be no lien on my property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-25
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Contact was made XX/XX/XXXX via phone and mail contacting Region banking regarding the improper reporting and incorrect amount of my mortgage loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2023-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A