Date Received: 2022-11-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX the XXXX of 2022 my online banking was hacked and all my accounts drained. My bookkeeper and I noticed something strange while signed into Regions Bank On-line ; money was moving back and forth between accounts. When we attempted to stop this activity, we were signed out and unable to access the accounts again. We went to our local branch XXXX blocks away and sat down with our branch associate, XXXX. She pulled up our accounts and was seeing the same thing. All of our money was being transferred to the business account. She immediately got on the phone to contact any department that may be able to stop, explain, or halt what was happening. Every department she spoke with stated that it wasn't them, including the wire transfer department. My bookkeeper and I literally sat there watching the desktop computer screen with the Branch Representatives as all the monies in my account wire transferred away to an unknown source. The branch manager assured me that I had nothing to worry about and that everything that was taken would be replaced within a few days. So, we opened new personal and business accounts. We closed all my other accounts save XXXX, in order to keep a connection with the incident. After several weeks of back and forth with the Branch Manager, I was told that Regions Investigators had found the account the monies had been wired to and that the Bank of the account had been notified. He told me that Regions was legally allowed 90 days from the point of the other bank 's notice confirmation to get the monies returned. After that 90 day process, he said I would receive my money. As of today, 108 days, I have not reimbursed what was stolen, nor given an explanation as to how it happened. I call my branch everyday for updates ; I am told they don't know what is happening nor when this issue will be resolved. I have spent days on the phone trying to contact anyone at Regions Bank, other than my branch reps, trying to find anyone who and shed light on the issue, but always end up repeating myself to customer service representatives with no answers or authority to escalate the call to anyone who might help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37917
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My bank account was wrongfully charged {$2700.00} and the merchant has written an email to me stating he would refund me the amount taken from my account. He wrote me that email on XX/XX/2022. It has been several days and I have yet to receive my refund that I was promised. I went to my local Regions bank branch and filed a report in person with a personal banker at Regions. The banker assured my issue would be resolved. After hearing of no reply after 4 days, I called Regions bank. The rep told me the dispute department denied my claim because the banker filed my claim incorrectly and because of this I had to refile my claim and was told I have to wait ANOTHER 10 days. No one called me to inform me that my claim was denied nor did I receive any email. If I didnt check, I wouldve been clueless. This is unacceptable to say the least. I work hard for my money and my bank is supposed to protect me.I went to the banker initially so it could be done right and now I have to wait another 10 days? This was a lot of money. Im seriously considering leaving Regions bank over this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-14
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have banked with Regions Bank for XXXX years. I lived in XXXX and moved to XXXX, Alabama. No one knew me at the XXXX XXXX XXXX in XXXX. I applied for a NOW card to load cash on. After i received the card they wanted a copy of my apartment lease. They called twice. I am XXXX. I took the lease to them. The young lady did not not know what to do with it. I could not understand why they needed this nor would they tell me why. Then they closed my checking account and sent me a checkThey claimed they closed it in XX/XX/XXXX. Not so. Transactions were still being processed. In XXXX they closed my account. My Social Security check direct deposited was not in my account. I went to the branch. That's when they said they sent me a letter with a check. I have a mailbox at the XXXX XXXX. All mail goes there. Regions had my physical address. Did they think i was a homeless person? Why ask for a copy of my lease? I receved money from covid relief based on hardship. I cashed the check at my credit union XXXX XXXX XXXX XXXX I put some cash in regions. Did they think i was a drug dealer? Depositing XXXX usds? I was told by XXXX to go to another branch. I did. The XXXX XXXX, Alabama Branch.They found the so called check for XXXX usds had not been cashed. They issued me another check. The XXXX XXXX XXXX never even offered to look into it. I went to the Social Security Office to trace where my monthly social security funds were. The Government representative traced it. The funds were still with Regions! I took the tracing number to them. They did not want to see it. I told them that they still had my funds based on what a Federal Agency said. They did not reply. Meanwhile, I had to call creditors that i had on autodraft and explain the problem. My credit score I'm sure went down. I am XXXX and XXXX since XXXX from the Federal Government. XXXX years banking with them. I have never experienced this in my life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36532
Submitted Via: Web
Date Sent: 2022-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-11
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I visited regions bank branch in XXXX at XXXX XXXX on XX/XX/2022 to open a checking account with them to take advantage of their offer to get XXXX dollars to open new account. After giving all the information my account got opened but I was being forced to sign w8 form which says do not fill if you are US person including resident alien. I am XXXXesident alien by substantial presence test, although I do not have green card .Without asking and equiring further, I was being told who I am and that I am not a resident alien, the debit was taken back and was asked to visit branch on Monday, which I did. I explained again to one of the staff that I am for tax purposes a US person and resident alien by substantial presence test, and I signed w9 form which is correct form. On XXXX I got a call from branch manager to tell me that they will close my account because I was not signing the w8. I again tried to explain that form itself says do not sign if you are US person including resident alien. All the staff was rude and their legal department was either not given full version of my argument or they also lack this knowledge that someone who has established substantial presence in state and lives works and pays taxes here is also a resident alien US person ( not citizen ). Staff was very rude and made me feel less appropriate somehow for not having a green card and that they were doing this for 20 years and they rejected my version of who I am, instead they were telling me who they thought I was. They closed my account and denied me opportunity to get the bonus which intact they mailed me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2022-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: My credit score with XXXX decreased by XXXX points in a matter of a month and nothing about my credit profile and spending habits changed. I am not late on any payments, I am not over charged on any credit accounts, and I pay all of my credit bills on time. I applied for a business credit card thru Regions Bank, and after they ran a hard inquiry, I was docked XXXX points.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 38701
Submitted Via: Web
Date Sent: 2022-11-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I financed a solar system through XXXX XXXX XXXX at XXXX XXXX XXXX ( XXXX ) in XX/XX/2021 through XXXX. I was promised by the company to receive refinancing after 1 year. After the initial year was expired, I reached out to XXXX and he sent me out a " refinance '' agreement with XXXX. I signed it for the lower interest rate that he promised to get me away from. Immediately after I signed the new " refinance '' agreement I started getting billed by both XXXX and XXXX. I called XXXX ( which there is an on going internal investigation ) and they informed me they don't even do refinancing. XXXX fabricated my paperwork as a new construction project, frauded XXXX, got paid, pocketed the money, and now I am paying on 2 loans. XXXX won't pay off either loan and has left me holding the bag on both. I'm on the hook for XXXX $ XXXX loans right now. I'm a XXXX XXXX on a fixed income and I need help. XXXX XXXX XXXX has already done 18 months in the XXXX for XXXX XXXX and bank fraud. He ran XXXX XXXX in XXXX XXXX the same way, by scamming people. He is a con-man. I have 5-6 people I'm in contact with that I can give to you that also have 2 loans out. I have more people outside of that with a litany of other problems. I am attaching receipts of payments I've made on both accounts as well as balance due on both.
Company Response:
State: AR
Zip: 720XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: My bank information was stolen and someone logged into my account and tried to send money to overdraft my account illegally..so I called regions and they told me there was nothing they were gon na do because the person logged in with my information insinuating I was involved with this..so ever since then I have not been able to open with any bank..also when I asked can u send me why Im blacklisted they sent a paper that says XXXX XXXX XXXX told them not to..then in the same paragraph said thats not what they used to make their decision..I just want a proper explanation because I really need a bank account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37311
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check written to me by my fianc four months ago. The funds left his account in my account was locked. I have not been able to receive these fun summing up to {$6000.00}. when I go in the branch, they say theres nothing they can do and to call XXXX. When I call, they tell me I need to go to a branch and its just a never ending cycle of people telling me theres nothing they can do. My money has been locked for XXXX months. All my credit cards are maxed out and this is my rightful money. Regions refuses to give me more information or even submit a ticket request and tells me to wait with no details of what I am waiting for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have a Regions credit card over ayear and always paid my bill on time but the last few months I did not receive a statment I did speak to a manager XXXX but she could not help? Somehow I was put on E-Billing without my concent and never was notified? When I finally got a letter on XX/XX/2022 Stating my unpaid bill and my charge privileges have terminated and my {$340.00} cash rewards was revoked and my credit rating was damaged, all XXXX hade to do is send me a bill.I paid the bill on XXXX. Please Help!! .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34608
Submitted Via: Web
Date Sent: 2022-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I went to Regions Bank to open an account on XX/XX/XXXX at about XXXX. I was told that I had to pay a previous balance of XXXX before I can open a new account, so, I paid that amount then the rep. Gave me an appointment for Monday XX/XX/XXXX at XXXXXXXX XXXX When I get there to attempt to open the account she tells me I can't because somethings going on with my social security number or background check. I've never been in trouble, I'm not a felony or anything. I want to know what's going on. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 387XX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A