Date Received: 2022-10-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022 around XXXX XXXX, I drove to Regions Bank ( located at XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX ) to deposit {$1200.00} ( XXXX {$5.00} bills and XXXX XXXX$20.00} bills ). I received a receipt back saying the deposit was was made only for {$1200.00}. I notified the teller of the discrepancy and was told to hold. The bank manger comes back about 5 minutes later saying that the teller put the money in two Machines and it counted and her draw was correct. I asked if there was another way to verify and she said no because the machines counted the money. She said there were XXXX {$5.00} bills and XXXX {$20.00}. I asked if she could review the cameras, she declined and said it was ran through two machines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32533
Submitted Via: Web
Date Sent: 2022-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/2022 I deposited a check in the amount of {$22000.00} dollars to Regions Bank. I was sent 2 emails that same date stating '' we are delaying the availability of {$5300.00} from this deposit. This hold will expire on XX/XX/2022, making the funds available to you the next business day. ". I received a second email that day stating " We are delaying the availability of {$16000.00} from this deposit. This hold will expire on XX/XX/2022, making the funds available to you the next business day. The funds of {$5300.00}. was not made available to me on XX/XX/2022. I went to the bank and spoke with one of the financial advisors and she said all funds were being held until after XX/XX/2022. I explained that is not what the email said and I did not receive another email stating ALL funds were to be held. She read the emails and could not comment on why the funds were not available to me as stated in the first email. She said she would speak with the branch manager and MAYBE someone would contact me. NO ONE CONTACTED ME AND THE {$5300.00} dollars are still not available to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34606
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: The appraiser required : " 1. ) The roof over the carport has leaked in the past, Repair roof if leaking and receive a letter from the roofing company that the roof is repaired. 2. ) Replace rotten wood on wood deck and facial around wood deck and stain deck and steps. '' The realtor called a contractor but did not mention the leak to him. The evidence of the leak was repaired and the appraiser returned signed off on the appraisal and sent it to underwriter with the following comment. " Receive a letter from the licensed Roofing Company that the roof is repaired and leak should not reoccur. The subject property conforms to V.A. Guidelines. " Regions never the received the letter from a roofer because one was never done. The underwriter approved the loan we closed the loan. Regions feels they have no liability even though the VA specifically says " 36.4344 ( c ) VA minimum property requirements. Lenders are responsible for determining that the property meets VA minimum property requirements. The separate instructions issued by the Secretary will set forth the lenders ability to adjust, remove, or alter the fee appraisers or fee compliance inspectors recommendations concerning VA minimum property requirements. Condominiums, planned-unit developments and leasehold estates must have been determined acceptable by VA. A condominium or planned-unit development which is acceptable to the Department of Housing and Urban Development or the Department of Agriculture may also be acceptable to VA. '' The realtor told me the repairs were done, the evidence of the leak was covered up. The only way I would have know it wasn't fixed was if Regions had done there due diligence. This is a {$50000.00} repair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 380XX
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I purchased a product ( auto part ) from a merchant, and when I received this product it was faulty/broken. The company refused to refund me for the product. I bank with Regions Bank and so I filed a dispute about this transaction. I was told that because the merchant used XXXX to process their credit and debit cards that they would not provide me with a provisional credit or protect me in any way. Every merchant uses a third party to process credit and debit card transactions, just because this company uses XXXX does not mean they get to XXXX people over and nothing can be done about it. Regions failed to protect me as a customer in the most basic sense of the word. I will be banking elsewhere as soon as humanly possible, but I do not want this organization to get away with this kind of treatment and or policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38104
Submitted Via: Web
Date Sent: 2022-10-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had an accciint with Regions for years every time my card was overdrafted they always charged me these fees if it was {$1.00} they charged me XXXX dollars per transactions. My account was hacked and i disputed it and they made me pay back some of the money and then they also closed down my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 723XX
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Regions bank stole identity and used my SSN as a fake LLC and went back to 2017 when opened account and forged an application of me paying myself as a XXXX to myself so I looked like both the borrower and the loaner and falsified all XXXX MTHS of statements until this mth stealing my savings account and making it the funding account to my deposit only checking account and turned checking account into a credit deposit like pre paid gift card type deal using my employee wages and churning like {$6000.00} deposits out with falsified withdrawals equalling same amount in like XXXX days out of XXXX day billing cycle making me go broke paying myself entire time - changing and forging all my checks and charging {$50.00} fees on a {$4.00} account and undoing all my auto pay bill payments making them late and unpaid and making entire XXXX yrs as if I had no job income and now interest and dividends only and turning into stocks now saying they are my debt collector for fake liens per my dept of revenue tax ID account and stole all interest made on every account and converting into foreign currency and charging 4 % for my electronic transfers btw accounts and pretending I had cash advances and balance transfers and bill pay from them when I was locked out of online account for most of this year forging fake letters sent to me changing my account etc - over XXXX dollars they falsified splitting cycle into half months like {$6000.00} in XXXX days then another {$6000.00} second half month stealing my collateral credit card opened with {$500.00} own money and said I had line of credit w them and really used it to pay my fake credits worth nothing now as my income in checking account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37205
Submitted Via: Web
Date Sent: 2022-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act Regions bank signature account # XXXX, has violated my rights. 15 U.S.C. 1681 Section 602 States I have the right to privacy. 15 U.S.C. 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without written instructions. 15 U.S.C. 1666B : A creditor may not treat a payment on a credit card account account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had had a checking account with Regions Bank ( Tennessee ) for years when suddenly they contacted me a few months ago to say my checking account had been flagged. Due to a Covid-19 business closure, I lost my job and my apartment in 2020, and I've been unable to entirely get on my feet since then. Because I no longer lived in the apartment I had, and because I wasn't at a permanent address yet, they said they were closing my account. They gave me one month to give them a permanent address or they were closing it. I begged them not to, but one month later, they closed my checking account because I was homeless. They gave no other reason, and I had never done anything wrong with the account. All I ever bought was food and gas for my vehicle. Then, I found out that Regions was being made to pay customers back for surprise overdraft fees. They had charged me many overdraft fees in the time I was with them, from XXXX. Did they close my account so that they wouldn't have to list me as a person they needed to pay back? They hurt me, and it was unfair and despicable, that because I was homeless, they were red flagging me and closing my one and only bank account. If they owe me money back from the XXXX demanding it, then I want justice for that, and for them closing my account for a fake reason.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I was charged a monthly fee on an account that opened XXXX plus years ago. The requirements changed and I wasn't notified and was charged {$8.00} a month of years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35226
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: This is by far the worst experience using a gas card. My XXXX BP gas account has an additional assessment fee added they call it " purchase fee '' therefore they have added fee 's without clearly identifying the breakdown of the fee. I have made several attempts over 2 months to pay my account balance I only get out source non- English-speaking representatives, which provides a communication barrier on both ends. The website shows un-protected site I could not log in for months I went in circles trying to get into the site. It is illegal act under " Undisclosed Fees Under Consumer Protection Law '' Fleetcor is conducting illegal acts against card holders. PLEASE READ YOUR STATMENT carefully. the customer service number XXXX, XXXX is pointless NO HELP EVERYONE PLEASE SUBMIT YOUR COMPLAINTS TO ALL Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX This GAS CARD NOT WORTH IT!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30168
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A