Date Received: 2022-12-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022 my property was stolen from my vehicle. This included my phone, wallet, and gym clothes. My sons mother witnessed the theft and filled out a police report with the XXXX XXXX police department in XXXX Louisiana. ( Report # XXXX ). My phone is set to stay unlocked in my vehicle which gave the thief unauthorized access to a few of my online accounts. In addition the thief had my wallet which contained my regions bank debit and credit cards. Subsequently this person, maxed out my credit cards and cleaned out my bank account. The person was obviously skilled because they did it in a matter of moments while maintaining a relatively close distance to my vehicle while doing so. As a result, I myself also filled out a police report to document the fraudulent charges and report my items stolen personally. This report was also filed with the XXXX XXXX police department in XXXX Louisiana. Report # XXXX. I received an email on my desktop alerting me of a large cash app transaction. I immediately responded that it was not me who made the charge. At which point my debit card was deactivated and I made my way to the bank. I was told I had to wait until after that charge had finalized to file a dispute. So I did as they instructed me. When I filed a dispute, I told the banker at the branch that there was police report associated with this claim. 10 days later, I was told my claim was denied, but that they had no information about a police report on file so I gave them the information again they re-opened it only to deny it again. With the reason stated that because I had use cash app in the past they would not approve my claim. However, had the investigator even taken the time to read the reports they would know exactly how this transpired. This person stole my social security XXXX check and I am the only person who will suffer as a result of the poor investigative skills and lazy handling of the investigators with REGIONS BANK. Who saw fit to deny my claim with 2 separate police reports documenting the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70508
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: REGIONS BANK HAS MY CREDIT SHOWING ADVERSE XXXX BALANCE MONTHLY PAYMENT XXXX THIS CHARGE CARD HAS BEEN XXXX BALANCE FOR YEARS USED IT ONCE IN XX/XX/2022 RECIVED A STAEMENT IN XX/XX/2022 PAYMENT WAS DUE XX/XX/XXXX I PAID IT SEVERAL DAYS LATE NEVER OVER XXXX OR CLOSE TO. I PAID IT IN FULL XXXX AND RIGHT AFTER PAYMENT RECEIVED A LATE NOTICE CALLED ASKED WHY XXXX SAID NOT SURE YOUR BALANCE IS XXXX AND WAS NOT OVER 30 DAYS NEXT MONTH AND NEXT MONTH AFTER XXXX STILL RECEIVING LATE NOTICES I HAVE RECORDED CONVERSATIONS FROM XXXX REPS AT REGIONS THAT COULD NOT TELL ME WHY LATE NOTICES WERE BEING SENT TO ME, CHECKED MY CREDIT THEY HAVE MY CREDIT ADVERSE SHOWING XXXX BALANCE AND XXXX PYMNT A MONTH. PAYMENT WAS XXXX WHEN I RECEIVED THE STATEMENT AND PAID IN FULL LEAVING XXXX XXXX. REGIONS HAS PUT A FRADULANT DEROGATORY ON MY REPORT. THIS HAPPENED AFTER I PUT A BAD REVIEW ON XXXX. NEEDS NEED TO BE CORRECTED AS SOON AS POSSIBLE THEY ARE RUINING MY CREDIBILITY BY FRAUD THE PAYMENT NEVER WENT PASS 30 DAYS
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XX/XX/2022 a withdrawal of {$220.00} was taken from my account without my knowledge. I usually check my account on a daily basis. I noticed on XXXX XX/XX/2022 that there was a bank debt transaction in the said amount. I called Regions Bank customer service to dispute this transaction and was told that it would be reported. I called them back a week later and was told to go to a branch location to file a dispute. XXXX XXXX at the branch took the dispute statement on XXXX XX/XX/2022. I called customer service again on XXXX XXXX and was told by someone named XXXX in XXXX, TN. That I wasn't going to get a refund because of a pattern of me using the same ATM in the past. Which didn't make sense to me. I have a choice of what ATM I want to use. XXXX XXXX will not return my calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I declare under penalty of perjury ( under the laws of the united states, if executed outside of the united states that the foregoing is true snd correct to the best of my knowledge. Further, I certify that I am permitted by federal and state law to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C 1001. Additionally, these misstatements are punishable as perjury under 18 U.S.C 1621. This collection found within my credit report are not related to any transaction that i made. I am alleging that a person or company- without my authorization used my personal identifying information to apply for goods, services or money, and was successful in creating some accounts. all is being investigated by the FTC
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2022-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Customer service at BP agreed to remove excessive late fees contingent upon resolving the actual usage amount {$330.00} less alleged late fees on XX/XX/2022. BP continues to bill late fees ( XX/XX/2022 ) for late fees not actual usage of the card after XXXX XXXX XXXX XXXX 's account was paid as agreed less alleged late fees. As of XX/XX/2022 there is a balance of {$150.00} ( {$75.00} Late fee x 2 ) for a bill that has been resolved. Spoke to BP representative XXXX XXXX and he assured via email that the matter would be resolved, resolution did not happen. BP is gouging diesel fuel clients in the most trying of times for logistics companies. Please assist with this matter, Thank You.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Date : XX/XX/2022 Time : XXXX Amount : {$6.00} Website Given : XXXX Date : XX/XX/2022 Time : XXXX Amount : {$4.00} Website Given : XXXX This one gave a fake fraud number : ( XXXX ) XXXX I checked my account on XX/XX/2022 when I noticed I was missing money. Upset, and trying to figure out where it went. I called my cards customer service number and they gave me all this info I'm sharing with you. The top one is a dating site. The last one, I have no clue. After contacting both, the date site wouldn't reveal who it was. The bottom, they wouldn't reveal and gave me another customer service number that were supposed to be to the fraud department. Instead, it was to some XXXX XXXX customer support. The number given was ( XXXX ) XXXX. They kept avoiding my questions and trying to get more personal info I would not share.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I am unable to retrieve the funds on my account without incurring a fee. I XXXX XXXX and received this card from XXXX. In the agreements, it says {$0.00} teller withdrawal fee but when i called to ask what my daily limit was, i was told my card wouldn't work at a teller. This was the only option to take out the funds from this account. Something doesn't seem right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75019
Submitted Via: Web
Date Sent: 2022-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I RECIEVE ASSISTED WITH HAF PROGRAM THEY SAY THE WILL PAY FOR 6 MONTHS BUT THE XXXX PAYMENT HAVENT SHOWED UP AND ITS PAST DUE SO NO PAYMENT HAVENT BEEN MADE AND I DONT WANT LOSE MY HOUSE CAN YOU HELP
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Regions is reporting a hard inquiry that I did not do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 397XX
Submitted Via: Web
Date Sent: 2022-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, Regions Bank placed a Freeze on all my Accounts at the request of an Attorney - XXXX XXXX XXXX without a Court Hearing and without an appropriate order from the XXXX XXXX XXXX XXXX XXXX. The Court knows Mississippi Civil Procedures have been violated in this process and that's why they are trying to hurry and have hearings violating the 30 day procedural requirement and a sufficient Order given by the Court instead of being written by an Attorney. The Court Hearing was scheduled for XX/XX/2022 for the Freeze. But, the Freeze was placed on the Accounts on XX/XX/2022 before the hearing. And, then tried to do a quick turn around to do another hearing before 30 days on a Summons by a Judge who's under Judicial Performance Review. Regions Bank told me I need to go Court and settle this with the Court to remove the freeze initiated and prepared by the Attorney instead of a Court Clerk after a hearing with the Court Seal and Judges Signature. The matter at hand is an XXXX Account with a check written out to me by XXXX XXXX XXXX and deposited into Regions Bank as an XXXX Account at the request of my Deceased, Sister. Regions Bank allowed banking information to be given out on my Accounts according to the Prepared Order, by Attorney XXXX XXXX XXXX and then froze the accounts without a Court Hearing on XX/XX/2022.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2022-11-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A