Date Received: 2015-10-08
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: My father a retired XXXX year XXXX XXXX Veteran recently passed away and I went to his local bank, Regions, located at XXXX XXXX XXXX XXXX in XXXX, AL to notify them ( and provide a death certificate ). I asked the bank to place a hold on his checking account to prevent any unauthorized debits while we completed the probate process and the bank personnel refused to do so. They were extremely rude and demanded that I provide letters of testamentary from the probate court, even though I was not trying to access the account.
Company Response: Company chooses not to provide a public response
State: AL
Zip: 35803
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-08
Issue: Billing disputes
Subissue:
Consumer Complaint: This matter was previously filed under case number : XXXXThe merchant agreed to withdraw the disputed charges, but hasapparently reinstated these charges and has not closed theaccount as we had requested. Attached is their most current billing. We have not used this card since the complaint was made.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 92701
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I closed my checking account and two weeks later a debit went through from a company whom I had notified of my new bank account number. Apparently it was n't processed in time enough before the debit hit my bank account. That happened with another company as well. So the bank opened up my account without my permission and let charges go through without notifying me that my account had been reopened by the bank and late charges incurred and also monthly service fee was applied even though I had closed my account. I spoke with them and the balance I now owe is {$160.00} dollars. Unless I pay it all off my account will stay opened and monthly service charge will continue. I should only be liable for the merchant charges. This is illegal for the bank to reopen my account after I closed it. The XXXX charges that came through should have been denied but instead they reopen my account, charge me XXXX overdraft fees and monthly service fee. I owe {$32.00} for XXXX and {$13.00} for XXXX which is what I am willing to pay. Thank you and please advise.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75010
Submitted Via: Web
Date Sent: 2015-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-24
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: The bank will NOT let me close my account even though it has been no charge for the checking account and now Regions Bank has charged me a monthly fee without using the account. I was waiting for the direct deposit to start depositing into my new bank account to close the account. Now I presume they will keep charging me a monthly fee b/c I have a negative balance ( monthly fee charged without letting me know they changed my account from a free account to a monthly fee account ). Regions Bank on XXXX XXXX in XXXX, LA ( XXXX XXXX ). XXXX XXXX
Company Response: Company chooses not to provide a public response
State: LA
Zip: 70123
Submitted Via: Web
Date Sent: 2015-09-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-23
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Today, XXXX XXXX, 2015, an employee of Regions Bank located at XXXX XXXX XXXX, XXXX, TN XXXX, released personal information, to an unauthorized individual. The individual, a friend of my mother, was doing some personal banking for her. The bank manager looked up my personal account and informed him of my account balance. The individual then notified me, by phone, of this incident.
Company Response: Company chooses not to provide a public response
State: TN
Zip: 37211
Submitted Via: Web
Date Sent: 2015-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-23
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I have been a member of Regions bank 20 plus years. I have spoken well of this bank and encouraged others to join. On XXXX XXXX 2015, my checking account was debited for XXXX. Again on XXXX XXXX XXXX. My father 's name is on my account, because his checking account was 30 days overdrawn, Regions assumed I wanted to be responsible for his debit. Regions did not RESPECT me enough, to notify me in a timely manner, the decision they were making on my behalf. I have over draft protection. Payment was needed to pay on the balance. Regions notified my father through mail. My father contact me. Payment was made, and I continue to make payments on MY debit. Regions SHOULD have shown me the same respect, when it came to my father 's account!!! Regions refuse to refund the total amount citing policy. " When someone has an account with another person, and their account is in collections, we reserve the right to get the funds. '' This is an UnFAIR policy. Making one adult be responsible for another adult 's bad money management. I feel this policy needs to be changed. I am owed RESPECT for being a loyal customer. If this is how Regions treat their loyal customers, I feel it is time to part ways. Word of mouth goes a long way!!!
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30294
Submitted Via: Web
Date Sent: 2015-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-21
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: In dealing with Regions bank, I never received an initial loan statement for a used car loan. After 30 days I became concerned and contacted them on XXXX XXXX, 2015. They did not have my apartment number in the statement and I updated them accordingly. They noted my payment was due on the XXXX of XXXX but there was a 10 day grace period and asked if I would like to pay. I said no, noting that my first payment I would like to send myself and not through customer service. The rep noted that I would be sent another statement to my updated address and then asked if I would be able to access this account online. They then said yes and offered a checking account, which I declined. The rep noted that I would receive a statement in 3 to 5 business daysOn XXXX XXXX, I received a call from the Collections unit, noting I was delinquent on my loan and asked if I would like to pay. I told them I had called on the XXXX and they were supposed to send me a new statement and that I have not yet received one. The Collections agent noted that they did not see mt updated address and that they would have to add the missing apartment number then asked if I would like to pay. I said again that my first payment I would like to complete on my own and not through customer service. They said I would be receiving my statement shortly. On XXXX XXXX I got another call from the Collections unit, noting I was late on my account. I told them I had not yet received a statement and they said my apartment number was missing. I told them I had already spoken to them twice before and still have not received my statement.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2015-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-21
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: On XXXX or XX/XX/XXXX, my laptop became unresponsive and I was directed through a page on my screen to call a number for XXXX. This number directed me to a company called XXXX XXXX, who advised that they could diagnose my problems and remove any malware for {$490.00}. I was also told that they would remove XXXX and install XXXX for {$86.00}. As I had no reason to think they were dishonest, I authorized them to proceed and gave them my bank card number. That night, I was continuing to have problems. During another call to XXXX I advised that I was not satisfied with their service and advised that I withdrew my authorization for these charges. The next morning I contacted a local computer specialist, who advised that malware was indeed downloaded on my computer by XXXX. I paid him {$99.00} to remove all malware from my computer. On XX/XX/XXXX the charges did not appear as pending in my account detail register so I assumed they were not put through. The bank in question is Regions Bank. Its routing number is XXXX. The card in question ended in XXXX. The morning of XX/XX/XXXX the charges were shown as pending in my detail register. I went to the bank and explained what had happened, and that I did not want the charges to go through. I was advised by XXXX XXXX at the XXXX XXXX branch to complete a stop payment on each charge, at a cost of {$36.00} each. I asked him if I needed to take further action, and he said no. He said the charges would 'drop off ' my account. The next day the charges were still shown as pending, so I went back to the XXXX XXXX branch, where I spoke to XXXX XXXX. She told me that putting a stop payment on a debit card was useless, so she reversed the service charges. Instead, I was told I needed to cancel my debit card. So that was done. She advised that no further activity could be processed on that card number. On XX/XX/XXXX my bank statement that the charges of {$490.00} and {$86.00} had been put through on my bank card, ending in XXXX, which had been canceled a month previously. I went back to the bank and spoke with XXXX XXXX again. After calling the bank help desk, she informed me that what I should have done in XXXX was to submit a debit card dispute form. She was surprised to learn that canceling my debit card would not have prevented charges for being put through, as I was told. She said that merchants could put through a charge within 180 days, even on a canceled card. How did she not know that in XXXX? A debit card dispute form was submitted on XXXX. She told me that this was a formality, and that I would get something in writing in ten days. I asked her point blank if there was any chance these charges would not be credited and she said no. The next day I went to the XXXX XXXX to discuss the matter, as I was not satisfied with the responses I had received initially. I spoke with XXXX XXXX, and was assured the dispute would be taken care of. She also acknowledged that I had been scammed by XXXX. In addition, she apologized for the lack of proper handling of my problem by the personnel at XXXX XXXX. I contacted the branch twice by phone and was told I had a provisional credit pending. I called XXXX XXXX on Thursday, as per her request. She did not return my call. On XX/XX/XXXX I received a letter from Regions stating that no evidence of fraud was found, and the charges would stand. At no time was I told by bank personnel that I needed to take further action with XXXX, other than my phone call on XX/XX/XXXX. I have since been advised that a dispute claim should have been filed in XXXX, which I realized the charges had been put through. I am being penalized for getting erroneous information XXXX from bank personnel. Had a fraud dispute been completed in XXXX, all of this could have been avoided.
Company Response: Company chooses not to provide a public response
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2015-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-17
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: My husband placed an order for XXXX items over the phone XXXX, they place the order on my debit card on file instead of his. I did n't have funds to cover this order in my account but it showed pending transaction. They cancelled the order and reordered on his debit card. I called my bank to let them know. XXXX said the charges will drop off, not post because they cancelled transaction after 24 hrs. The items were the last XXXX items on my account for that day and they are still pending today, but my bank charge me for XXXX pending transaction. I took a screen shot of my online transaction last night and again this morning. The items are still pending but I was charged {$100.00} for these items in pending status. I was told by the telephone banker I will still be charge even when the fall off.
Company Response: Company chooses not to provide a public response
State: IL
Zip: 62703
Submitted Via: Web
Date Sent: 2015-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: My Regions Checking acct was compromised recently and about XXXX transactions took place within 3 day period that I did n't know about until about two days ago. I am in the process of buying my first home. I have been approved for a mortgage and I found a house and I have just wrote the first XXXX checks toward the purchase. XXXX for {$100.00}, the option period money. and the second for {$1000.00}, the earnest money. These are the first checks I have written out of this Regions checking account as well. Now that the account has been totally emptied my checks are going to bounce for insufficient funds, even though I called the bank to tell them about the frad, they said I could n't do anything untill all the transactions had posted to the account, and then I would have to go into a branch as fill out something and then it would take about 10 days for them to investigate the claim and after that I would have access to my funds again. The checks are going to bounce by then. Not only will I lose the house, bu the seller can sue me as well. I tried to explain this to the bank, and reminding them that if they followed the electronic transfer act that I was by law entitled to get the funds involved in the dispute put back into the account for my use while they investigate the claim. They wo n't do any such thing. They are not seeming to understand the seriousness of these XXXX checks. They said if they are returned then the merchant may represent them. Its not even that kind of transaction. This is to go into an escrow account to purchase a home. I ca n't seem to get them to move and even get started with the dispute. I am very angry and disappointed with the customer service and procedures this bank takes for helping people that have been a victim of fraud. I do n't know what to do.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No