Date Received: 2015-10-16
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Case # XXXX For XXXX XXXX status shows the account was closed, reported lodt or stolen, and never got re issued or assigned new account instructions for the acct to be re opened for by the bank, on both accounts in which now are closed or in active, unable to access online banking as well, the original opening date of the first acct is platinium relations, in XX/XX/XXXXby me online and by some unauthorized person who received my status and did not maintain the account, then in XX/XX/XXXX I was issued a reg. XXXX debit card, that was stolen no sooner than I got it, this was reported as well never received by me, as it says now on file the account had multiple cards, and they are all now closed ..
Company Response: Company chooses not to provide a public response
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-16
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I run a small business and have been banking with regions bank for a few months what a huge mistake at times my account has a low balance and they take advantage by reordering large transactions over ver small ones so they can collect large fees at times a few Small transactions that total less than XXXX dollars have cost me over XXXX in fees if they would process as the items came in this would never happen this is a huge scam
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33130
Submitted Via: Web
Date Sent: 2015-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-16
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I opened a savings account with Regions bank and my banker did not disclose that I had to keep a minimum amount of {$300.00} in the account or I would be charged a monthly fee. Now I ca n't even close my account because there is also an early closing fee just to get rid of the account. It 's not disclosed anywhere in my opening packet and I had to search on the bank 's website for a fee schedule PDF where it 's mentioned -- it 's not shown anywhere on their site. Regions Bankhttps : //regions.com
Company Response: Company chooses not to provide a public response
State: TX
Zip: 76248
Submitted Via: Web
Date Sent: 2015-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-15
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I have a text alert set up on my checking account to alert me when my account goes below {$5000.00}. On XXXX/XXXX/2015 my checking account balance dropped below {$5000.00}. I was not notified via text until the morning of XXXX/XXXX/2015. In the interim I had XXXX items clear my account which caused XXXX overdraft fees of {$100.00}. Had the alert worked properly, I would have moved funds to this account and avoided the fee. After spending XXXX minutes on the phone with Regions Bank representatives, I was only refunded {$18.00} of these fees and told that a supervisor would review refunding the remainder of the fees and call me. I did not receive a call back so I sent a secure message asking that the remainder of the fees be refunded since the Bank 's notification was XXXX days after the actual occurrence of the balance dropping below {$5000.00}. Regions responded that it essentially was not their problem that caused the overdraft as I should have better monitored my account ( which I attempted to do by setting up the text alert ) and that the alert may or may not work.
Company Response: Company chooses not to provide a public response
State: TN
Zip: 374XX
Submitted Via: Web
Date Sent: 2015-10-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Regarding : Regions Bank and XXXX XXXX XXXX Home LoansTo whom it may Concern ; We first listed our home at the previous address listed above in XXXX of XXXX. We had it listed with XXXX XXXX 's for over a year at multiple different prices and we unable to sell it. We then tried " For Sale by Owner '' and their broker, XXXX XXXX 's ; again at multiple different prices and again to no prevail we were unable to sell it. We then listed our home with XXXX XXXX and had it listed for a " short sale ''. Originally we listed our home for {$370000.00} back in XXXX of XXXX ... .over the years we had continued to lower the price to {$210000.00}, well below what we owed on our combined mortgages with the XXXX banks of Regions and XXXX XXXX. ( We continued to lower the price XXXX % every two weeks until we got an offer that we can submit to the Banks. ) To give you some history on why we were trying to sell our home. We moved to XXXX XXXX, ( between XXXX XXXX and XXXX ) in XXXX of XXXX. This move was based on the company I was working for at the time decided to relocate their corporate offices to XXXX XXXX. This timing happened to be at the peak of the housing market when price were inflated. I later changed jobs and with the new company I have had to work from home and travel since our company was based in XXXX. This new company wanted me to relocate to XXXX but we were unable to because we were n't able to sell our home. During XX/XX/XXXX my company decided to sell and I would be losing my job. This finally happened in XXXX of XXXX and I became unemployed. Our monthly bills went up due to the cost of living in XXXX and with unemployment rates high and jobs hard to find in XXXX I started looking for a job anywhere. I got lucky and found a job in XXXX XXXX. Making well less than what I was making previously, but a job is a job in today 's world ... .. We had tried everything possible to sell our home. I have talked to both the Banks ' Loss Mitigation Departments and they would not work with us until we were delinquent 90 days on our payments. Additionally they would not advise us on our repayment options ( since we were current on our payments and not past due ) or whether they will accept or deny any offer we may receive. We talked to several Rental agencies in the area but our combined monthly mortgages are well over the average rental prices for the area. In XX/XX/XXXX we were forced to relocate our family XXXX states away for a new job and had no option except to " short sale '' the property. We have left the home unoccupied as of XXXX XXXX to relocate. Finally on XXXX/XXXX/XXXX the home sold. Attached are the final HUD-1 statements that both Regions Bank and XXXX XXXX XXXX agreed to. Also attached are the Court orders dated XXXX/XXXX/XXXX from the Circuit Court for XXXX County, XXXX, stating the Banks voluntarily dismissed their Foreclosure process. Based on this evidence that home was Sold and did not go into Foreclosure we request that our Credit Reports, Score and standing be updated to reflect this. Thank you for your time in the matter .... XXXX and XXXX XXXX
Company Response: Company chooses not to provide a public response
State: AL
Zip: 35242
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We took out a mortgage loan on our home with Regions Bank. Our home was paid for. We made every payment on time. XX/XX/2014, Our XXXX great-grandchildren came to live with us. After XXXX, we were hurting for money. I saw on line that there was help with problems in a resolution type thing with Regions. I called the number and spoke with XXXX XXXX in the mortgage dept. After explaining the problem, He said he could help. He mailed the paperwork for us to fill out. A payment was due and I asked what to do. He told me NOT to make the payment!! Even saying that might clear up my problem and let me use that money to catch up. He said it should take around 30 days to process the request. When the 30 days were almost up, I called XXXX again to see about the next payment and he said not to pay that it should be resolved soon. He did say it would go against our credit rating, but would be okay once it was settled. Our request was denied by Regions because we made too much from XXXX. The very next week, XXXX called me and asked when were going to catch up the payments and denied telling me not to make them. I have called and spoken to XXXX, to his supervisor and his manager. They say none of the calls were recorded and therefore, I have no proof. I do n't know what to do. I am XXXX and my husband is XXXX, all we have coming in is our XXXX. We have XXXX of our great grandchildren still. We have listed our home for sale and I 've told the bank that 's all I know to do!! We have NO extra money. The bank calls every 2 or 3 days to tell me if I miss one more payment, they will have to foreclose!! We ca n't get a loan or anything now because those two payments missed are on our credit report. PLEASE HELP US I do n't know where else to turn.
Company Response: Company chooses not to provide a public response
State: AL
Zip: 356XX
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-13
Issue: Lost or stolen check
Subissue:
Consumer Complaint: Reference Case # XXXX The XXXX money orders that were trace by XXXX XXXX were not added to the total amount paid. I sent documentation to this office and to Regions when i returned the {$30.00} check they sent me because the owe me $ XXXX. I know this office received my corresponding as well as Region. I did n't know how to add on the the case so I am submitting it this way. I need my money or the accounts forced open. In either case someone need to contact me. The list of money orders they applied neither is for {$75.00} or {$30.00}.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33135
Submitted Via: Web
Date Sent: 2015-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-09
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I filled my account was single out as a test case to entrap older bankers or those who are under educated about the Banking process, in the very low-income area of XXXX, TN Beginning XXXX XXXX, 2015- XXXX XXXX, 2015 which cost me a heaping total of {$330.00} during the above time-line ; although they credit me {$180.00} back into my account I still filled violated and robbed of {$150.00} by my own bank also used!
Company Response: Company chooses not to provide a public response
State: TN
Zip: 38106
Submitted Via: Web
Date Sent: 2015-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-09
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: After I paid my credit card in full before the due date the bank still charged me interest saying it was due to the amount was for covering my bank account being short. I had already paid a {$15.00} fee. I believe that is unfair if the bill is paid before the due date.
Company Response: Company chooses not to provide a public response
State: MO
Zip: 63303
Submitted Via: Web
Date Sent: 2015-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-08
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I purchased a XXXX Volkswagen on XX/XX/XXXX and was financed by Regions Bank. My first payment began XX/XX/XXXX. To date, I have requested by phone, email, and postal mail that someone from that company to please send me an itemized statement of all payments received and have not received any response. The car payments was not initially behind until XX/XX/XXXX. I could not understand how the car payments had become behind. I had made several payments in cash at the local branch banks and they were not all calculated correctly even after I submitted receipts of payment. I even emailed the accounts manager at the local branch in XXXX XXXX and there have been no adjustments. This company is continuing to take my money and then report me to all three credit bureau 's as consistently late. I need help!
Company Response: Company chooses not to provide a public response
State: AR
Zip: 72204
Submitted Via: Web
Date Sent: 2015-10-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes