Date Received: 2015-11-04
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: on XXXX/XXXX/15 i went to the regions bank XXXX, ga XXXX to cash a {$100.00} check drawn on their bank. they insisted on charging me a 2 % fee ... if this check was drawn on another banking institution, i can see them charging a fee. i just think it 's plain wrong to have to pay a fee to the bank the check is drawn on.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2015-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-29
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I have a {$500.00} revolving line of credit with Regions Bank. I am in the process of trying to close on a condo, so I paid {$300.00} last month and yesterday, XXXX/XXXX/2015, the account had a balance of {$190.00} in which I made a payment of {$200.00}. This a.m. I went into the branch to try to get an update statement showing the {$200.00} payment with a available credit of {$500.00}. Unfortunately, the XXXX branch manager could not produce an updated statement showing this payment and available credit. Unfortunately, I discovered Regions had assessed a {$37.00} paid in full fee and was able to produce a statement showing only this transaction. I also noticed that on this {$500.00} revolving account, Regions had " willy nilly '' assessed a ton of fees to this account throughout the time I have had this account.
Company Response: Company chooses not to provide a public response
State: AL
Zip: 35226
Submitted Via: Web
Date Sent: 2015-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-26
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I just recently realize that for a long time my bank account had been illegally charged with unfair overdraft fees, my banking institution had been so abusive of these fees, that at times I had more than XXXX overdraft fees in XXXX week at {$36.00} each. After complaining to the bank, I realized that the bank manipulates the transaction history to their advantage, making it impossible for me to keep an accurate track of my financial transaction. My banking transactions are not posted in pending in the right order and if there is a cash request they will deliver cash withdraws over the pending transaction to purposely overdrawn my account and later charge all pending transactions an overdraft fees for each on of them.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33634
Submitted Via: Web
Date Sent: 2015-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-22
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: On Friday, XXXX XXXX, 2015, I realized that a deposit I previously made of {$18000.00} at Regions in XXXX XXXX, Florida never made it into my account. I phoned Regions and informed them of the missing funds. I spoke with XXXX. She too, said the monies were not in my account. She assured me she would research it and get back to me. She never did. I decided to drive over to the branch where I made the deposit with my deposit slip in hand. I met with a woman named XXXX XXXX who was unable to locate the monies in my account but researched while I was there but was unable to find anything. She made a copy of my deposit slip and told me they were going to research it and get back to me. Later that day, I received a call from XXXX XXXX informing me that they are coming up empty. XXXX, the branch supervisor got on the phone and explained that the deposit was reversed but she does not know why. In, what we now know, is the typical Regions fashion, they just pass the buck. XXXX said that on Monday the regional manager was going to take over and investigate the missing funds. In the meantime, my husband phoned Regions once on Friday the XXXX and twice on Saturday the XXXX. Both times he was assured someone would research it and return our call. Neither of the XXXX returned his call. He did however discover on his call that the teller that took my checks for deposit and provided me the deposit slip has since been terminated. At around XXXX on Monday the XXXX, I phoned XXXX XXXX to see where they were in the investigation. She informed me that they were no longer in a position to provide me any further information. Stunned, I demanded the name and number of the Regional Manager who was taking over the investigation. After being on hold for XXXX minutes, XXXX XXXX came back with the name XXXX XXXX and his cell phone number. At about XXXX on Monday the XXXX, I phoned XXXX. At that point, XXXX was not even aware of my missing funds. He told me he would research it and get back to me. XXXX did in fact get back to me and informed me that they needed more time and can not seem to locate my missing funds. That was the first and only time anyone at Regions has EVER returned my call. On Monday the XXXX, my husband also called XXXX.Regions and spoke with a woman named XXXX. She swore she would call us back after she investigated it. She never did. What she did tell us, however, is that no complaint was filed on Friday when I made the original complaint about the missing funds. She assured us she was taking care of the complaint.On Tuesday, I phoned Regions to determine what was going on with my monies. Again, I was told that they would research it and get back to me. Nothing. I also phoned XXXX to see the status. He informed me that he has no information for me and I should speak to his boss, XXXX XXXX, City President. I of course phoned XXXX immediately and left him a voicemail. My husband and I both noted our dissatisfaction with Regions through social media.We received a call from Regions and again promising they would get back to us. They did not. Today, XXXX XXXX, I receive a call from XXXX assistant. She informed me that XXXX was researching it and would have an answer for me by the end of the day. Of course no call was ever made. I phoned and left a message. No Response. So I yet again call Regions. I spoke with a supervisor named XXXX XXXX. XXXX also tells me she is shocked that no complaint was filed when I spoke with XXXX on Friday the XXXX. She informed me that no complaint was filed on Monday either when we spoke with XXXX, but not filed until late XXXX night. She claims she filed a Credit Request. We shall see. XXXX XXXX today said she will call tomorrow. We need help. Too much time is passing and we are very concerned that monies were stolen and they are trying to cover.
Company Response: Company chooses not to provide a public response
State: FL
Zip: 33486
Submitted Via: Web
Date Sent: 2015-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-21
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: excessive overdrafts fees {$36.00} and {$100.00}, I am on a fixed income, requested reduction in the amount, bank declined, I have been sick and need to go to several doctors this month, now I can not afford food or to go to doctors
Company Response: Company chooses not to provide a public response
State: GA
Zip: 307XX
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Bank will not give me my funds from my direct deposit. MANAGER IS THE RUDEST I HAVE EVER EXPERIENCED. I called into the Regions Bank XXXX XXXX branch to speak with XXXX, who by the way has not been any type of help at all. She seems to show no passion or concern for my situation. I opened the account online, and for whatever reason the account was closed. They said maybe because of chex system. I went into the branch the day after opening the account and they said it was ok for me to have my direct deposit from my job to be deposited in this account. Acct. The day of my deposit, XXXX/XXXX/15, I am not able to access my funds. They told me my account is being closed down. XXXX refused to try to make any calls to back office to see if there was something that could be done. The manager, XXXX i believe, at the XXXX location branch was very nice, but also said XXXX was rude with her on the phone. Are you guys really here to help the customer out. However, I have car note, mortgage, and funeral arrangements to pay for. I need my {$1200.00} out of this account. The 10 day rule is not going to work for me. Either you guys refund me my direct deposit or reject it so that my employer can write me a manual check. It 's that simple. I have been in tears today, because this is my first check and it was deposited with confidence that I would be able to access it. I have children to take care of. The fact that you want me to wait 2 weeks nearly to receive my funds in the form of a check is ridiculous. i would like my account assigned to the XXXX branch, where I work and deal with them. I DO NOT WANT TO DEAL WITH XXXX FROM THE XXXX XXXX BRANCH IN XXXX. XXXX basically sat on the phone and told me " Tough Luck! '' Never was she apologetic. She is not what I though Regions would be a representation of. I really hope she is replaced with someone who actually wants to do the work and find out what 's going on. Well Regions Bank, I need my funds. You guys have closed the account, give me my hard earned money that I have worked for. I have contacted XXXX at corporate as well. I told her to PLEASE DO NOT MAIL MY CHECK OUT IF YOU GUYS HAVE TO CUT ME A CHECK.SHE SAID IT WILL GET MAILED TO ADDRESS ON FILE. I WANT TO PICK MY FUNDS UP FROM THE BANK. SOMEONE NEEDS TO HANDLE THIS ASAP, OR I WILL BE ON EVERY BLOG AND SITE TELLING MY HORRENDOUS EXPERIENCE.
Company Response: Company chooses not to provide a public response
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-21
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: This all began XX/XX/XXXX when my wife of 30+ years passed away. My stepdaughter had been living with us and continued to do so until the XXXX. Apparently, my stepdaughter had stolen blank checks from my home XX/XX/XXXX. When she moved out XX/XX/XXXX, I was still under much mental stress from the passing of my wife. I knew the amounts that had been deposited to my Regions Bank account and my account at another bank and what was withdrawn by me, but I did not discover the forgeries until I was contacted by the bank due to overdraft XX/XX/XXXX. I contacted my local branch and found that between the XXXX accounts over {$20000.00} had been XXXX and forged against my account. The XXXX account has reimbursed me over XXXX % of lost funds, however, that was a different bank. I have now been informed from Regions that I will not be reimbursed for the $ XXXX+ that was forged on this account, due to it not being reported within 30 days of the first forgery. However, these forgeries were reported to multiple counties and cities on forgery and theft charges upon encouragement to do so by Regions Bank to ensure my losses. I followed directions from the bank officer, and then received phone call last week stating that NO funds would be reimbursed. These transactions were due to the fault of the bank, by MULTIPLE tellers and branches, and the dollar amounts and timing of check cashing were extremely suspicious, and they were still cashed without question.
Company Response: Company chooses not to provide a public response
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-20
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I have been banking with Regions Bank for years and I have noticed repeatedly that they will move transactions around usually putting the smaller ones after the XXXX large XXXX in the latest XXXX times in the last couple of weeks. I noticed they took charges from days early and moved them after and they have charged in excess of what I actually spent. In the tune of probably XXXX XXXX dollars in XXXX transaction they actually doubled their fee. I have been a customer for at least XXXX years and have complained about this repeatedly. their response has been we can only adjust them once. This is how their making their money and its wrong. I did n't buy ciggerettes from XXXX stores in XXXX day or go to he grocery store XXXX times in XXXX day
Company Response: Company chooses not to provide a public response
State: TX
Zip: 76248
Submitted Via: Web
Date Sent: 2015-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-20
Issue: Settlement process and costs
Subissue:
Consumer Complaint: My wife and I put down {$30000.00} and secured a loan through XXXX XXXX and purchased a home in XXXX, XXXX XX/XX/XXXX. My wife passed away the following year from XXXX XXXX, and I refinanced our home with Regions Bank, in XXXX, XXXX, putting an additional {$90000.00} ( my wife 's life insurance ) toward the principle. I made every payment, on time and in full from XX/XX/XXXX until XX/XX/XXXX, when I had some financial troubles and was not able to make payments for 6 months. My home went into foreclosure, and after a few months my account was re-instated after I paid all late fees and Regions ' legal fees. At that time, a {$28000.00} " write down '' was applied to my mortgage, but I have no memory of being informed of this action in writing and did not speak to a Regions representative, who would have explained how a write down works. I made all of my payments, on time and in full, right up to the time I decided to sell the house this summer ; I remarried XX/XX/XXXX and moved out of state, and had tenants in the house. My tenants made all payments on time and in full, too. Here is where my trouble begins : I live in XXXX, and travelled to XXXX XX/XX/XXXX to see about putting my house on the market. The balance on my mortgage, according to my Regions online account, was in the area of {$98000.00}. I wanted to be sure, so I went to the Regions bank and spoke to the branch manager, XXXX, who was a friend of mine from church. I explained that I was thinking about selling my house and needed to know the balance on my mortgage so I could make a decision as to whether or not to sell. XXXX looked up my account and provided me with the payout information, which matched my account, {$98000.00}. She printed off a copy so I could present it to my real estate agent, XXXX, who was recommended by XXXX ; I met with XXXX that very afternoon, armed with the information that XXXX had given me : that I owed {$98000.00} on my mortgage. I went ahead with the plan to sell the house based on this information. Now, a month or so ago, I got a contract on the house, with a closing date of XXXX. Two days prior I received the closing documents from the title company, and the payout was {$120000.00}, cutting into my bottom line by {$28000.00}!!! I contacted Regions HQ, in XXXX, and they informed me of the " write down ''. I asked why I had not been informed of this, and they said it was a common banking practice NOT TO INFORM the customer. I asked why the branch in Florida did not provide me with this crucial information, and they had no answer, other than I should take that up with them. So far, nobody at Regions has been helpful at all, and if anything they have been quite short with me about the problem, which they feel is all mine and not theirs in the least. I feel as if I was mislead, and given false information upon which I based a crucial financial decision. I sat in the office of the branch manager, a senior bank executive, who, personally gave me a number that was {$28000.00} lower than the actual figure. Now, I am in a contract where I am going to make {$28000.00} less than I had planned ; had I been provided with this information at the onset, I would never have decided to sell my house. I am most disturbed by this. I am a XXXX and do n't need to tell you that I do n't have much money, and this loss is catastrophic.
Company Response: Company chooses not to provide a public response
State: MO
Zip: 648XX
Submitted Via: Web
Date Sent: 2015-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-19
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: Regions Bank is reporting that I am over 30 days late on my monthly payment. I have proof that the bank receives the check but they do not process the check up to 3 and 4 days causing their system to show that I am over 30 days. I am not disputing that I was over 10 days and they can charge a late fee, BUT I was not over 30 days later! I should not be penalized for their process time ; they received my payment prior to 30 days past the due date of the XXXX.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 92675
Submitted Via: Web
Date Sent: 2015-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No