Date Received: 2023-11-07
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I filed a claim with Regions Bank last month about some transactions that I am not familiar with. Regulation E requires financial institutions to investigate and resolve errors in a timely manner, it also outline general timeframes, and the institution must generally complete its investigation within 10 business days of receiving notice of the error. If more time is needed, it can take up to 45 days, but the consumer must be provided with provisional credit during this period. Although 10 business days have passed, Regions Bank has failed to credit my checking account ending in 0241. They are now in violation of 12 CFR Part 1005 - Electronic Fund Transfers ( Regulation E ). I have been patient which Regions Bank, but they are required to operate in compliance to 12 CFR Part 1005 - Electronic Fund Transfers ( Regulation E ) when handling a consumers funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: Contacted Regions Bank to request to have my payment adjusted in good faith since I have NEVER made any late payments and was advised that I am not able to have any adjustments on my account. I then asked the representative when did they send out my period statement and was it sent out 21 days before the due date and was advised that the statement went out in the mail and not sure exactly when the statement would have out. Which according to what Congress has stated is that " A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date ''. I also questioned on why a consumer who is never late on payments can not have an adjustment on their account and the representative stated that they do not have away to adjust the payment history once it has been reported to the credit reporting agency. I am sure that if you can report something you can also send a notice to have to have the information updated. I also sent in a complaint and haven't do not see where they have notified the credit reporting agency of the account being in dispute due to a billing error. This reporting has caused my credit worthiness and general reputation to be in question and is not fair and unequitable. Please update my payment to reflect a good payment standing the account has been paid as agreed and should not reflect anything negativity on my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28052
Submitted Via: Web
Date Sent: 2023-11-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: Regions Financial Corporation Subject : Formal Default Notice and Assertion of Intent to Initiate Legal Proceedings To : CFO XXXX XXXX XXXX XXXX, Regions Financial Corporation I am penning this communication to officially inform you about a breach of a financial obligation involving your corporation and to express my intent to commence legal proceedings due to a lack of response or written confirmation from yourself, XXXX XXXX XXXX XXXX XXXX. This notice serves to elucidate the circumstances leading to this default and offer an opportunity for Regions Financial Corporation to rectify the situation prior to the escalation of legal action. XXXX. Description of Default : Over 21 days prior, I duly notified Regions Financial Corporation of my intent to apply for an Auto Loan. Despite my persistent attempts to rectify perceived disparities and discriminatory practices, my good faith efforts appear to have been disregarded. I am cognizant that the commercial paper application could have been utilized as collateral for the Auto Loan. Despite this, not only was this possibility not entertained, there was an attempted imposition to use the vehicle as collateral. I am clear in my stance of not offering gifts and I had accordingly endorsed the application, lending it equitable value, and sent responses to adverse action letters through registered mail. However, these efforts appear to have been met with unauthorized representatives overstepping their bounds, leading to a breach of contract and resulting in a default with Regions Financial Corporation. 2. Detailed Explanation of the Issue : Regions Financial Corporation was duly notified in good faith 21 days prior to my application for an Auto Loan. Actions taken by Regions, perceived as disparate and potentially fraudulent, have resulted in a breach of contract between the secured party and debtor. The consumer does not offer gifts and it is disconcerting that despite policy statements to the contrary, discriminatory practices appear to be in place. Authorized representatives of Regions Financial Corporation have seemingly chosen to disregard the situation resulting in complaints being made to the CFPB, Federal Reserve, and FDIC. The CFPB has advised taking this matter to court. 3. Efforts to Rectify the Issue : I have made numerous attempts to amicably resolve this issue. These attempts include reaching out to Federal Reserve, CFPB, branch managers, and supervisors at Regions Financial Corporation on multiple occasions. These efforts have been met with unsatisfactory responses, further exacerbating the situation. 4. Demand for Rectification : Given the default, and the lack of progress in resolving this, I demand the following remedies : Will be invoiced due to the Acquiescence of schedule fee and the terms and conditions of live life Claimant, and {$5000.00} for each day the Registered Mail RF XXXX XXXX XXXX US with Endorsed security Commercial paper was ignored or hidden from CFO XXXX XXXX XXXX XXXX breech of fiduciary responsibility 5. Intent to Initiate Legal Proceedings : Failure by Regions Financial Corporation to address and rectify this default within 90 days from the receipt of first notice will leaves me with no option but to initiate legal proceedings to protect my rights and interests. This may include, but is not limited to, filing a lawsuit against Regions Financial Corporation and all officers and Authorize Agents in their personal capacity to seek appropriate legal remedies. 6. Contact Information : Please direct all future correspondence regarding this matter to : XXXX I remain hopeful that a swift resolution to this matter is in the best interest of all parties involved and trust that Regions Financial Corporation will treat this notice with due seriousness, aiming for a fair and satisfactory resolution. However, sInce there was no action within the specified timeframe, I will have no choice but to proceed with legal action without further notice. Thank you for your immediate attention to this matter. Respectfully, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: my account has been restricted for almost 2 years and I don't know why i wish that account be closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I will be eventually mobing my funds from Regions Bank after an attempted emptying of my bank account. I will have to go through the prolonged dispute process again and can only hope the infractionary account is suspended. I have done my best to protect myself, but when people have access to your debit card they will just use it to no avail. I am hoping the process is quicker this time and I can move my remaining funds over to XXXX XXXX. I am unfortunately on probation and the FBI tracks all of my online activity as one of the conditions. I would hope a temporary credit followed by a permanent in due order is expedient to rectify the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08844
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A deposit was made on my account..the funds are not stolen XXXX.my 1st deposit was {$4800.00} on XX/XX/2023 and 2nd deposit for {$5400.00} on XX/XX/2023 both deposit cleared..and is still available on my account ..so can you please help me get my funds because the money is not stolen..it 's just a big deposit with a account that I just opened... I would like like my funds and dnt want the account anymore after this ... thank you!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/23 my Regions account was put on hold due to fraud prevention. I was told that I would hear something back in a couple of days concerning the incident. I never heard anything back. I called the bank back 10 days later. Giving time for everything to be resolved and I was told that the account would be closed but there was nothing in the system stating when. On XX/XX/23 I reached back out the Regions bank about the account, because I am in need of some type of verification that this account is not valid in order to receive benefits. I was told that I would receive a call back on XX/XX/23 which I did but I they were not able to give me anything. I asked how long this process will take because I am really in need of something stating that this account would be closed and the money in the account is not accessible to me. I was given no answer. I have done nothing but cooperate with the bank the whole time. It's really horrible that they will not close the account or give me the verification that is need in order for my family to receive benefits. There should be a time limit on investigating fraud. My family should not have to suffer over an issue I had nothing to do with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37130
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On Friday, XX/XX/XXXX, I thought I got a job as a XXXX XXXX I carefully researched the company and everything. I deposited a check to my checking account through the mobile app for {$3500.00}. I went the next day and made a purchase for {$3000.00} from the XXXX XXXX because the check had cleared the bank in my account. On Monday, I deposited another check from the same person for {$2500.00}. Something didn't sit right with me and I notified the company and asked if this person was an employee and they said no. I realized then I had been scammed and I called the police to file a report. On Tuesday, XX/XX/XXXX, I went to my local branch at Regions to tell them I thought those 2 checks were fraud and what could I do to get my money back. The gentleman there said they had cleared my account so nothing could be done yet. He did file a claim to appeal and try and get my money back for {$3000.00}, but I have yet to hear anything from that. The next day, the {$3500.00} check did come back out of my account so I went up to the branch at Regions in XXXX, TN, and spoke with the assistant manager. This was after calling the XXXX number and them instructing me to go to the branch so they could help with fraud. The assistant manager was horrible and basically said there was nothing they could do because I deposited the check and spent the money. It has been days and I can't get any help from Regions even though, everyone I speak to says they should be helping me. Now, my account is locked and I don't even know what has cleared and what isn't. I do know that right before my account was locked, the other check for {$2500.00} was also coming back out of my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38017
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a checking account with Regions Bank on XX/XX/XXXX under the following promotion : https : //www.regions.com/XXXXXXXX XXXX *Here 's how to earn a {$300.00} bonus : 1. Open a new personal LifeGreen checking account by XX/XX/. Get started by opening an account online with promo code XXXX, or register and present your personalized email voucher when you open your account at your local branch. * 2. Enroll in Online Banking within 90 days of opening your account. 3. Make {$1000.00} or more of qualifying ACH direct deposits that must post within 90 days of account opening. Deposits must be new to Regions. I included the promo code XXXX in my application and printed to pdf the application as evidence. I met the terms of the promotion four days later on XX/XX/XXXX, but did not receive the {$300.00} bonus. I have called and emailed to check on the status of Regions honoring this promotion several times since XX/XX/XXXX. This morning I was told that Regions would not honor the promotion despite my evidence that the promo code was attached when I submitted the application. They do not see that it was attached and said that there is nothing that they can do. Please find my evidence attached to this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27502
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: We were working with XXXX to do repairs on our home. They referred us to enerbank to get a loan for the repairs and they called their enerbank representative on their phone to lets us talk to them and apply. It was explained that the loan will be same as cash for repayment until XXXX of XXXX. The interest rate then would be 19.99 %. I work in the lending industry and made sure to confirm that the information was really clear to me before making the decision to move forward with the loan. Our intention was to pay the loan off before interest would be applied. I recently made a larger payment to the loan and decided to review all the statements. This is when discovered that interest was being charged off each payment. I assumed this was a mistake and contacted Enerbank on XX/XX/XXXX to clarify. The representative explained that the same as cash was if I were to pay it off I would pay any additional interest however as I'm making payments interest is still accrued daily. This was not how the loan was advertised or disclosed. We would have not gone forward with the loan or renovation if we had been aware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 99336
Submitted Via: Web
Date Sent: 2023-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A