Date Received: 2023-10-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: When filing my taxes before XX/XX/XXXX and reviewing my income and expenses in the Regions bank statements for the year XXXX, I realized that in the month of XXXX and the first days of XXXX the amount of {$9300.00} has been withdrawn from me in three electronic withdrawals. Under the statement XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$4100.00} At that time, I was diagnosed with XXXX, and I am still XXXX XXXX so I neglected myself. You have your money in a Bank to be banked and taken care of as a basic principle. I submitted a claim to the bank, which I attach, and I also attach their response and another letter from the bank indicating the number of the outgoing transactions and with which they entered the unit that took the money. There is no doubt that this has been carried out within the bank or in the offices of the city of XXXX, a third alternative, a hacker, which would leave something to be desired regarding bank controls. I Also have been at the office of the XXXX XXXX tax collection where they indicated that they didnt did those charges, and they dont withdraw directly. Also, I put a claim at the police office of the XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Every month regions takes money from my account for overdraft fees. I can't say how long it's been since I had access to my full paycheck.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 324XX
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Last month on between XXXX XXXX XXXX, I just know it was the last XXXX of the month because I got paid that day. My phone was stolen and unfortunately I did not have a passcode on my phone during this time because my phone has never been out of my sight until that day. My debit card ( from regions ) is linked to my XXXX XXXX or XXXX XXXX. Although, I was unable to get my phone back, later in the day, I was able to use my sisters phone to log into my XXXX and once I did, I noticed that I had several transactions appear from XXXX XXXX. The person who stole my phone sent numerous transactions totaling {$420.00} to an email that I have never seen or interacted with and when I XXXX the email, it was obvious that the email was fraudulent. Upon learning on what was going on I contacted Regions to dispute a transaction and I got met with call back on Tuesday until it shows up in your account. I called the following Tuesday and explained what was happening and how I had to cancel my debit card, how XXXX XXXX blocked any further transactions, etc. After this conversation I was refunded the money ( not really because I was charged overdraft fees and to unauthorized transactions being made ). I thought the issue was resolved but apparently, they were still investing and I didnt have any money in my account and they took the {$420.00} back because it said I authorized it but I literally explained to them how XXXX XXXX works and how my phone was stolen and they didnt care. They said I needed to call back to the claim department to see if something can be done. I was not notified that the investigation was continuing. I have overdraft protection yet they still sent my account into the negatives because I owed them. I honestly have run out of options and they are making me look like a liar just because the transactions were approved by a simple double tap.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39440
Submitted Via: Web
Date Sent: 2023-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, multiple charges from to the same place with the same amount were placed on my debit card with Reigions bank from Florida. I live in Mississippi and and filed a freud claim with the bank. They made me wait 3 weeks, ensuring my money would be returned in that time. When the 3 weeks was up and I heard nothing from my bank, I contacted to them to find that my claim was denied and the ban would no longer help me get my money back. They claimed there was no way to prove it was not me, however this happened in Florida while I was in Mississippi. I was never notified that the money was taken out by someone in a different state, and the bank has refused to help me any further. About {$3000.00} was taken from me with no help on getting it back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX I received an eviction notice from XXXX XXXX XXXX due that, XXXX stated that my rental payment that was paid by me, XXXX XXXX, was returned by the bank. I then went to the bank to see what the issue was. I also took out the rental payment that was sitting in the account every since XX/XX/. I got a money order for {$620.00}. {$620.00} was for the rent ; the extra {$20.00} was due that someone stayed in the house past 2 weeks. Per the rental agreement. Two dollars for the transaction through XXXX XXXX center and {$2.00} for the money order. If you take notice of the transactions below - the XXXX XXXX transaction of {$29.00} transacted on XX/XX/XXXX leaving the balance of {$620.00}, {$5.00} over what was due for rent on XX/XX/. This was in the account still on XX/XX/XXXX and left no basis for the return of the ACH that was transacted on XX/XX/2023 ( the rental payment ). As you can see in the bank record above, on the prior page, the Social Security Check was made available to me on XX/XX/2023 in the amount of {$1200.00}. At this time my bank account was reflecting a positive status. I could not have made 6 transactions on XX/XX/XXXX & XXXX XXXX without that SS Check because that amount of money was not in the account prior to the SS Check. As you can see on the prior page, the SS Check has a credit date of XX/XX/. As you can see on this page, the Social Security Check has a credit date of XX/XX/2023, which is fraudulent in nature. This makes me think that either XXXX XXXX XXXX, has someone working for him in the bank doing illegal work, or Regions Bank has lost its mind. As you can see from the record above, the ACH payment - XXXX was returned on the XXXX when the account reflected a balance of {$620.00} from the XXXX up to the XXXX, at which I went into the bank to purchase a money order to pay the rent, after receiving the eviction notice. Pleas see attached proofs
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 39402
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a new checking account with Regions bank requiring me to deposit {$50.00} in the account in order to go have a card made for me at ANY branch location, thats what I was told. I open and fund the account, today was the last day of waiting for the pending deposit to fully settle. I walked to the nearest branch to get my ATM card and was told by a nasty representative that the card was already ordered so I had to wait. Going back home to look into more information, I am told that I dont even have an eligible checking account so I try to open one and use the deposit of {$50.00} that I funded two days prior, as the deposit for THIS checking account. Still no access. So now this is day three XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I thought I was talking to a high school Class mate on XXXX XXXX. She was offering XXXX trading. So I invested some money to try to make alittle money. XXXX XXXX. Come to find out her XXXX was hacked and these people are scammers. I transfered sums of XXXX and then XXXX and XXXX because I was told I had to be invested XXXX to withdrawal. Now I have been trying to withdrawal and its the run around. They want me to pay to withdrawal my money. I contacted my bank and they put the transactions into a process where they will give me my money back due to authorized push payment policy. Which is taking forever.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: My Regions NOW prepaid card has been closed and I still haven't received my remaining funds on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72401
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-24
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: went to open me a account and could not do it because they said i open one somewhere else but i never open a bank account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 I attempted an ATM withdraw in the amount of {$500.00} from Regions Bank in XXXX, TN XXXX XXXX, using my XXXXXXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ). The machine malfunctioned and did not disburse funds. The machine prompted me to remove my atm card in order to disburse funds. I took my card but the message remained on the screen. No funds were ever disbursed. I tried to cancel the transaction but the machine locked up then timed out. I went to another bank and got my funds. I noticed a few days later my account was debited for {$500.00} which included the {$4.00} transaction fee. I filed a dispute with XXXX. The results were not favorable and showed I received the funds which is totally inaccurate. I further requested another investigation to include a full audit and to include video from the atm machine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37067
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A