Date Received: 2023-04-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I filed XXXX disputes with PNC Bank ... XXXX for {$30.00} on XX/XX/XXXX... XXXX XXXX XXXX XXXX XXXX XXXX for {$75.00} on XX/XX/XXXX .... XXXX I was issued a provisional credit for both amounts until the dispute was concluded. On XX/XX/XXXX, a final dispute was credited back to my account. On XX/XX/XXXX, I went to PNC Bank located at XXXX XXXX XXXX, XXXX, IL and withdrew & XXXX... XXXX came back on XX/XX/XXXX & & took the funds again for {$75.00} then PNC Bank said they were trying to take more and therefore PNC Bank said a new dispute had to be created ... now I've gotten my money and asked that the account be closed because by now the Customer Service Agents were acting unprofessional ... this was a done deal and now they had blocked XXXX and began the process of using me a new ATM card. I went into the bank and got a new ATM card since it was taking so long. They said that my account couldn't be closed because of the new dispute... are they kidding me... So I had nothing to gain because I had already took the funds when they had finalized the first dispute.
Company Response:
State: IL
Zip: 60649
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Made a {$20.00} gas purchase inside store. My account was charged {$120.00} my receipt said {$20.00} I contacted the store and was told by the merchant that was not his problem! I was unable to buy my daughter an XXXX dress and unable to purchase groceries. I did not pay at the pump. So why are they holding my money. It's been 4 days. They are still holding my money. The bank said the money was scheduled to be released yesterday but has not as of today 's date. I posted it in my neighborhood app only to find out that this is normal practice. I understand that a hold is necessary when you pay at the pump as was not the case. Please STOP these Gas stations from hurting ppl with financial hardships in my Communities all access this Country!
Company Response:
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello, Thank you for helping resolve my issue. I am writing to request the PNC banking bonus of {$400.00} for having completed the terms of opening, funding, maintaining appropriate balance, and receiving direct deposits of over {$5000.00}. The account has received multiple direct depostis, as coded in the statements, that qualify it to receive the bonus. On XX/XX/XXXX it received a {$5000.00} deposit for work. I called and asked an attendant after receiving the paycheck and she said it would qualify me for the bonus ; however, to make sure I received it, I had another direct depost issued to me on XX/XX/XXXX in the amount of {$5000.00}.
Company Response:
State: NC
Zip: 27801
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Got Scammed through XXXX - My Phone number was linked to a PNC bank account of a unknown person and they stole the money that was sent to me by my Husband. Money ( {$250.00} ) was XXXX from my husbands bank account XXXX XXXX XXXX XXXX ) to me using my Phone number XXXX. Proof of XXXX sent confrmation : XXXX on XX/XX/XXXX Amount : {$250.00}. I received alert on my phone that money is received but the account number was not mine. Proof of receipt below. PNC Bank Alert : You received a XXXX payment of {$250.00} from XXXX XXXX. This payment was sent to account XXXX. I don't have account in PNC Bank and some one linked my phone number to their XXXX account and stole my money. PNC Bank allowed this due to a flaw in their system. I did not receive any alert on my phone that my number is being linked to another account. I called PNC bank with in 30 minutes of the fraud and explained them, so far no response from them. And after few hours the fraud has de-enrolled my number from their account and I was able to add by the number to my XXXX XXXX account. I want my money to be refunded from PNC bank.
Company Response:
State: VA
Zip: 20148
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: In XXXX of this year I instructed PNC Bnk to change my savings account to a money market account which had and interest rate of 3.49 % for balances above {$10000.00}. My balance was around {$17000.00}. After several calls and two months time they never changed my account and never paid me the interest promised. Finally almost two months later they fixed their error. PNC will not back date the interest. Ive contacted corporate and they will not rectify their error
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: We have been making PNC credit card payment regularly since XXXX after XX/XX/XXXX they stop taking ACH from our checking account I wasnt aware of that then one day I got call from PNC saying my account is past due I told that customer service lady I didnt know they stop taking ACH from my account so she said she can do now phone so I gave her my checking account number but instead of starting up payment XXXX she setup from XXXX They reported past due on my credit report so when I call them again the person on phone told me that the lady I talked to on phone last time she didnt setup from XXXX thats why I got past due report on my credit report now because of that I lost XXXX points I was pre approved for house loan my mortgage officer said because of that I will have to wait now
Company Response:
State: OH
Zip: 44312
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Back in 2020, I and my XXXX XXXX opened up a joint savings account with both our names on it, I had complete authorization and access to this account The amount deposited into the account was {$1300.00}. I was asked to move into my aunt 's house to take care, of her so I took out {$1000.00} to do some repairs on her house. My aunt 's friend found out about the account and took my name off of it and put hers on it. The bank then took {$1000.00} from my account without permission and gave it back to my aunt and her friend, saying it was a teller error. I know that they have cameras in the bank and computer access to find out what happened to my account. Can you please help me?
Company Response:
State: FL
Zip: 32967
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: PNC CONTINUES TO IGNORE THE FACT THAT THEY HAVE DONE WRONG IN MULTIPLE WAYS TO HELP ME SOLVE AND MAINTAIN MY ACCT.AND IGNORE ME AS WELL THE PEOPLE OF PNC HAVE WENT AS FAR AS TO CUT ME OFF OR TELL ME WHAT I WANT TO HEAR 100 % ASTO HANDLE MY DISPUTES WITH NO SENSE OF CARE ALSO DOWN TO ABSOLUTELY FROM SOME NOTHING AT ALL WHEN IN THEIR SO CALLED POLICYS TIME IS OF THE ESSENCE ALSO IGNORING ONE OF THEIR SUPPOSEDLY BENEFITS WITH THE ONLINE BANKING WAS WITH THE VIRTUAL WALLET NO FRAUD WHICH I FEEL WAS SHOVED DOWN MY THROAT NO OTHER OPTIONS GIVEN TO LET PEOPLE ROB ME BLIND WHILE THEY ALSO MAKE MONEY OFF MINE .IFEEL THAT XXXX DOLLARS TO BE TAKEN FROM THEM. NOT ME OVER A PERIOD OF TIME THAT IN NO WAY DO THEY REPRESENT ON MY BEHALF THE DEFINITION OF A BANK AS WELL TO A LOT IM SURE OF A LOT OF OTHER CONSUMERS IM SURE AND IN ANY WAY POSSIBLY PRACTICE THEIR MISSION STATEMENT TO ANY DEGREE THAT IS PRINTED
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have filed a dispute with XXXX and PNC Bank in regards to consultation services never received by a company called XXXX XXXX in the amount of {$160.00} for a transaction that ocurred on XX/XX/2023. I sent XXXX copies of the email showing that I paid for a service. I also included a note via XXXX with the purpose of my payment. I disputed the transaction after not receiving service. I called PNC bank after XXXX failed to assist in this matter explained to PNC that paid {$160.00} for counseling services never received. I have tried to reach out to the Seller via email but received no response. XXXX has failed to provide the XXXX XXXX as promised for transactions that take place on their platform.. I appealed their decision and still have not received funds. I reached out to my bank PNC in regards to this matter and received no assistance. I am willing to go to my local police dept and contact my attorney regarding this matter. As a customer, I am very disappointed that XXXX and my bank-PNC has failed to protect my money. They have offered no support regarding this matter. I have been scammed by a XXXX XXXX and my financial institution failed to assist in this matter after explaining and sending in proof of emails and receipts to support my dispute.
Company Response:
State: NC
Zip: 27501
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Yes on XXXX the XXXX I called the phone number of pnc bank. Too check all withdraws on my debit card. I called XXXX too double check too make sure I have enough too make a XXXX withdrawal. The automatic voice said I have XXXX left after all transactions too make the XXXX withdrawal. So I did. Than a day later said I'm overdrawn by XXXX Dollars. I called pnc bank about the problem. They told me I don't have overdraft protection. She told me the atm should have rejected me on transaction. I told her I'm very upset. Been a long time member. This never happened too me before. If they check the record on all transactions. They will see I made withdrawal after all transactions too. The lady sent my information too escalation dept the lady from escalation dept did call me also. Left voicemail. I did return her call. XXXX on her. I feel since there was a error. I should get credit of XXXX also was not my fault. Atm should have rejected me also. I'm.on XXXX living paycheck too paycheck. Going thru hardship. Did not need this problems
Company Response:
State: OH
Zip: 44512
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A