Date Received: 2023-08-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2023 I wired funds from PNC to XXXX PNC wire system glitched with 1st wire never sent so I was told 2nd wire sent again an duplicate wire was made in ERROR OF PNC.. I HAD MONEY IN ACCOUNT TO COVER SO THEY SENT 1 UNAUTHORIZED AN CHARGED ME TWICE I DISPUTED UNAUTHORIZED WIRE WAS REFUNDED WIRE FEES. XX/XX/XXXX MY ACCOUNT WAS CLOSED DUE TO THIS ISSUE AN MY FUNDS WITHHELD NOW 24 BUSINESS DAYS AN COUNTING!! Lied to several times was told 7-10 days on the XXXXTHEN TOLD I COULD GO TO BANK AN RECEIVE CHECK EVEN THOUGH ACCOUNT HAD BEEN CLOSED ONLY TO BE HUMILIATED AFTER SITTING 3HRS WAITING WHILE LOSING MY MIND BUSINESS SINKING AN GETTING NO RESULTS..CASE WAS REVIEWED TO BE RESTORED ONLY TO BE TOLD IT WOULD BE 7 -10 MORE DAYS I HAVE SINCE LOST EMPLOYEES ACCOUNTS EQUIPMENT INVESTMENT AN SLEEP.TOLD ONCE AGAIN TO GO TO BANK ONLY FOR BANK MANAGER TO TELL ME NOT TO LOOK AT HER IN THE EYES AN I WAS CRAZY.. IM MENTALLY DRAINED AN EMOTIONALLY DESTROYED PNC HAS RUINED MY SMALL MINORITY 100 % OWNED BUSINESS . WHAT TOOK ME YEARS TO BUILD THEY HAVE DESTROYED BY REFUSAL TO SEND MY MONEY IN THE MOST TIME SENSITIVE CASH INTENSIVE INDUSTRY IT IS A VERY LARGE AMOUNT THAT I WAS TOLD TO HOLD MY HEAD DOWN LESS THE MAN WHEN ASKING FOR IT.
Company Response:
State: KY
Zip: 423XX
Submitted Via: Web
Date Sent: 2023-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-12
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Approximately one month ago, I established a checking and savings account through PNC. I did this after moving from North Carolina, where I currently have a XXXX XXXX XXXX XXXX account. I successfully transferred money from this account ( {$2000.00} ) and from another account ( {$1000.00} ), but when I tried to transfer another amount of {$2000.00} to my PNC account, it was rejected. NC XXXX was not notified that this amount was rejected, and sent the money anyway. For two weeks, {$2000.00} was missing from my accounts. After calling both banks, NC XXXX was finally able to help me by talking through the dispute process, and they were able to locate the {$2000.00}. During this time, I was unable to make my requirement of depositing {$2000.00} in my checking account through PNC, and a fee was taken. When I went to attempt the deposit again, I discovered my online banking access was revoked for PNC. After calling several times and visiting multiple branches, I have continually been told that I will be called back in 1-3 business days by higher-ups. PNC has NEVER called me back, and I have always had to call them to ask about my issue, having to re-explain this problem to several officials. I now do not have access to {$3000.00}.
Company Response:
State: PA
Zip: 19130
Submitted Via: Web
Date Sent: 2023-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened an account with PNC bank on XX/XX/2023 based on a flier I received in the mail. The account was opened in the branch at XXXX XXXX XXXX XXXX in XXXX, Virginia. Following were the terms of the flier ( attached ) : XXXX. Earn {$400.00} in checking account if a qualifying direct deposit is made. XXXX. Earn an additional {$200.00} when a new Growth savings account is opened and an average monthly balance of {$10000.00} is kept for three statement cycles. I received the first promotion. However, I have not received the second promotion. I contacted the bank numerous times and they told me that they have made a mistake while opening the account and will correct it. However, it has been more than two weeks and they are just passing me from XXXX department to another and have stopped replying to my emails or returning my calls. I spoke to XXXX XXXX on XX/XX/XXXX and she asked me to send the promotion I received to her by email. I sent the promotion to her the same day. She replied on XX/XX/XXXX and said that it was their mistake and they would escalate it as it can not be fixed in the branch ( Email attached ) I got an email from XXXX XXXX from PNC bank on XX/XX/XXXX after the escalation asking for the copy of same promotion that I sent to XXXX. I sent it on XX/XX/XXXX. ( attached ) I did not hear from her after that and sent another email on XX/XX/XXXX to XXXX with a copy to XXXX. They never replied to the email ( attached ). I also called up the bank on XX/XX/XXXX and spoke to XXXX, the bank manager at the XXXX XXXX XXXX XXXX in XXXX and he said he will get back to me the same day. However till date I have not heard from him. PNC bank is involved in false advertising and deceptive practices to make customers open their accounts.
Company Response:
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX I receved an alert that my checking account was overdrawn while I was on vacation. I immedietly looked at the account and noticed what appeard to be a fraudulent ACH withdraw for {$4400.00}. I immedietly notified my Local PNC bank branch and spoke to the managent team who put a hold on my account. At the time the account had less then {$1700.00} in it and the account was overdrawn. I was told I would need to come in to the bank and sign paperwork in person. I was in XXXX ( I live in XXXX XXXX ) so I did so the following Monday. During that week my business had some receivables come into the account which eventually corrected the negative balance. I opened a new account at that time and was told PNC would be investigating. PNC closed investigation in a couple of days due to the fact I did not report it within 24 hours. I esculated the complaint and received the same response a few weeks later. They said that I could not get my funds back and I was out of luck. Additionally they closed my account and removed my online banking access. When I asked why they would do that and how was I supposed to conduct my accounting without access to the account, they stated it was closed due to " excessive Overdraft ''. PNC Bank has done nothing to assist me at this point. Not only did I lose the money I had in the account, I lost about {$2800.00} more since the ACH transaction was far more than what was in the account. PNC Bank should have never authorized an ACH payment where funds were not available. Additionally I notified PNC bank withing 24 hours of the alert I received, which was apparently past 24 hours of the ACH. I feel PNC bank has the resposnibility for the saftey of my funds. Had I had the money under my bed and a burglar stole it, I would only be out {$1600.00}. Instead I lost money that I did not even have yet simply because I have a checking account. Additionally I opened an investigation with the New Jersey State Police Cyber Crimes unit to attempt to get some resolution.
Company Response:
State: NJ
Zip: 08865
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Hello, my name is XXXX XXXX, I am writing to delete the following information from my file. The items I need deleted are limited in the report. I am a victim of identity theft. and did not make the charge. I'm trying to get a new car and these items won't get me approved. I ask that the items be deleted to correct my credit report. I reported the theft of my identity to the federal trade commission and I also have enclosed copies of the Federal Trade Commission 's Identity Theft Affidavit. Please delete the items as soon as possible Fraudulent Accounts : PNC BANK XXXX XX/XX/XXXX {$150.00} XXXX OF XXXX XXXX XX/XX/XXXX XXXX FUNDING XXXX XX/XX/XXXX {$820.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$890.00}
Company Response:
State: MI
Zip: 48198
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have a credit card with PNC. I have made perfect payments for over XXXX years, never a late payment with credit cards, even during the pandemic. I was the person that saved money for a rainy day. Then a hurricane hit a few years ago. XXXX. I had a brain cyst and several mini strokes. I went XXXX for a short time XXXX. I had numerous surgeries where my XXXX stopped beating. XXXX. I got XXXX XXXX ( XXXX of 3 times ) during XXXX of the surgeries. I was on a ventilator. I had another XXXX. Even during all this time i had my personal bank make sure my bills were paid on time. I had {$700000.00} in medical bills which I paid completely off draining my resources. I had over XXXX years of rehab to build myself back up. XXXX. I managed to keep my job until the pandemic when they laid me off after XXXX years. 14 months later my job was eliminated. And I still paid my bills on time. XXXX I applied for over XXXX jobs and have been unsucessful, I retrained and got advanced degrees. Being over age XXXX no one seems to be hiring me. XXXX. My spouse left me and my children ( I had kids late in life ) and I raise the kids myself XXXX. My spouse emptied our retirement account. XXXX. Due to hacking, XXXX XXXX, XXXX, and other credit cards and XXXX of the credit bureaus allowed my information to be released on the dark web and my identity has been stolen resulting in over XXXX attempts of credit being opened in my name and bank accounts drained, I have had my mail stolen. Although the credit bureaus have frozen my credit file, credit issuers have not been good about stopping this. XXXX. Up to XX/XX/XXXX, Bills have were paid on time. XXXX. I called PNC the month before the credit card bills were late. I asked for some type of forbearance or arrangements until my income resumes. ( I had asked this during the pandemic and been ignored They told me after being transferred around that they could not help me until I was in Collections. I asked about any Covid XXXX programs. They said sorry we can not help you until you are late with your bills. I said XXXX being proactive is fixing the problem. Starting in XX/XX/XXXX and follow-ups in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I I sent letter asking for up to 7 years of credit card statement to which I have received nothing. I have asked for debt validation. PNC has not replied to requests. PNC has not reach out to me about this. PNC this week decided to file court action in a attempt to collect debt.
Company Response:
State: OH
Zip: 43040
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited XXXX checks in person at the PNC Bank located at XXXX XXXX XXXX, XXXX, KY XXXX, to be deposited in my checking account with PNC. The amount of the XXXX checks totaled {$270000.00} - primarily my Federal tax refund check from the IRS, but also my Kentucky state tax refund check ( {$7600.00} ) and a small escrow check from XXXX XXXX XXXX ( {$1600.00} ). At the time of this writing ( XX/XX/XXXX ), the funds have still not been made available for me, and PNC will not give me an estimated time of release, saying only that they are " under fraud investigation ''. I wish to invest these funds, so at this point I am suffering financial damages from the inaction of PNC bank to release this money because they are costing me dividends I could be receiving. Additionally the {$600.00} that was originally in my checking account is no longer available. I have spent over XXXX hours on the phone trying to talk to the right people at PNC, but nobody can help me. I have visited the branch XXXX times since depositing the checks and that has also been a huge waste of time. I seem to have no options to do anything about this, and I really don't understand - doesn't PNC *want* my business??
Company Response:
State: KY
Zip: 40475
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC bank first blocked and then closed my account without informing me about the reasons. My money in the account has not yet been returned. I've been trying to solve the problem for a year now, but the bank employees ignore me. After my complain to CFPB a certain XXXX XXXX from Executive Client Relations left her phone for resolving the problem. Ive been calling her for two weeks but she has a voicemail saying that she is out of office or I have to leave my phone number. She never replies my emails, never calls back. PNC bank deceives all the time. I think they have something to conceal and this XXXX XXXX doesnt work there anymore. It is just a fake phone number to make it look like they are ready to solve the problem.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I've been a PNC customer for many, many years. When I contacted them on Tuesday, XX/XX/2023, to report a breach of my credit card, it was clear that I was speaking with an " off-shore '' customer service department. When I could not understand the foreign service rep, I asked to speak to a native English speaker. The person seemed flustered and did not comply. I called a second time and was hung up on. When I called the third time, I had to guess what the rep was telling me. This represents a troubling downgrade in customer service at PNC. Worse yet, PNC seems to make it extremely difficult to contact their corporate offices. PNC is tone-deaf if they don't address this problem. Trying to cut costs by off-shoring their customer service is prompting me to look elsewhere for banking services.
Company Response:
State: OR
Zip: 97306
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-09
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2023 I received a notification from XXXX I has a new inquire for a personal consumer loan request on my credit report. I do not bank with PNC nor do I have a business relationship with PNC. I also, did not authorize a personal loan with PNC. I called and requested an investigation. They opened a ticket and had me over the phone, fill out some basic information and gave me a ticket number. I did not hear back for XXXX weeks until I followed up. I then received a contact person who was willing to work with me on the investigation and advised me to send in a certified mailer letter requesting a investigation and stating that I did not authorize the personal loan. I completed this step and on XX/XX/2023 PNC sent me a letter back stating the investigation was completed and that the information provided was accurate and they reported the credit agencies even though my letter I sent to them certified clearly describes the inquire as fraud and was performed without my consent. My request to perform a removal of the fraudulent application/load was ignored. This same inquire appeared relatively in the same time period with XXXX and XXXX XXXX as well, also ignored. We are working to get those removed, too. they're also fraud and were performed without my consent.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2023-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A