Date Received: 2023-08-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XX/XX/2023, I informed PNC Bank by mail that my wife XXXX XXXX XXXX XXXX XXXX XX/XX/2023. I stated there was no estate or money to pay her debt. PNC Bank called me on several occasions stating I was a joint owner and responsible for the debt. I disputed the debt and explained I was an Authorized User not a joint owner. In a letter dated XX/XX/2023 PNC Bank informed me the credit card account has been been updated. My wife 's name removed and replaced by my name. In reply letter dated XX/XX/2023 I again disputed the debt. I asked for written validation that showed I was joint owner. To date PNC Bank has not replied in writing to my concerns or requests. However, PNC Bank did report to credit reporting agencies that I was 60 days over due on payments to the debt without saying the debt was in dispute. My credit score was dropped XXXX points and I was denied credit when I tired to replace my XXXX XXXX XXXX furnace and air conditioner. PNC Bank closed my wife 's checking account and placed a hold on {$2500.00} balance in the account. PNC Bank never notified me or gave me access to my wife 's checking account. They have a copy of my power of attorney authorizing me access to my wife 's financial accounts. PNC Bank is still calling me to the point of harassment.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Other features, terms, or problems
Subissue: Problem with convenience check
Consumer Complaint: I have a credit card with PNC. I received an offer in the mail for a convenience check that was very attractive. I used the check for an amount that was less than the line of credit for that account. It turns out that the offer was for another PNC credit card that I had NOT ACTIVATED or used for many years and does not even appear under my name on the PNC credit card website with the PNC credit card I do use. The check I wrote exceeded the line of credit for that credit card and PNC did not pay the check. PNC knew or should have known that the offer it sent would lead me to believe it was for the one and only credit card that was active. This was a misleading and deceptive practice.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I completed all the required steps to receive a promotional credit of {$400.00} but PNC won't credit my account.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I called my streaming provider XXXX about my reception was told there was a long wait someone would call me back, someone called me back from customer service.He looked up my account and said you have open accounts in your name from other states can I have your ok to shut them down. I said sure don't want that to be happening so he takes some time and he said there all shut down but someone is taking {$440.00} out of your banking account at the XXXX gas station on XXXX XXXX can you go there, I said yes it's very close so I go and he said put your debit card in to stop transaction, saw a sign on ATM saying XXXX, I told him I'm not putting my pin number in and he said just put these numbers in that he said over the phone and he said ok payment was stopped. I ended the call and called my bank to report what was said to me, the person I spoke with said I had to wait til it cleared before I could do anything so that Wednesday it cleared and I filed a claim they refunded the {$440.00} and said they will look into it so a few days later I get a letter from them saying there was no error and took the money out leaving me - $ XXXX go to the bank and they shut down my account and gave me new account, so I call the the bank fraud service and they said know one put in my account of what happened so now I go back to the bank and said what do I have to do to get this resolved, get a lawyer, and she said I can't talk to you anymore and someone will reach out to you..I said my SS check is here and I need to get to my new account but she wouldn't help me.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was using my XXXX debit card to withdraw {$450.00} dollars here in Texas, league city. The ATM I used is located at XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX. The day was XX/XX/2023 at XXXX central time. When I try to withdraw the money the ATM machine just show a legend on the screen saying that there was a problem and the withdrawal will not be possible or something equivalent to that, The ATM didn't give me a receipt assessing the issue. I received two emails from XXXX instantaneously saying that my withdrawal was successful. I walked to the bank XXXX to let them know what happened and especially because I received those two emails saying that my withdrawal was successful. The lady in the front and the manager told me that the ATM was independent of XXXX and they can't help me, but assured me that the issue should be resolved in a few days, and I should not worry. That ATM malfunctioned and someone later put up a sign, so no other customers try to use it. I waited 10 days and the money never came back to my original account in XXXX. I called and I submitted a complaint and investigation about the issue. The money was put back in my account but I received a letter saying that the investigation is taking longer but the money will be charged if they find that the complaint should not proceed. A few weeks later the money was charged because they say that the complaint didn't proceed. I called back and they ask me to put a complaint in the special unit of client attention, And I followed the process with the letter, documentation, and all I could think of to submit. Weeks later, I got an email saying that my complaint doesn't proceed because the ATM didn't show an error dispensing the money. The ATM is run by XXXX debit access, XXXX. The day of the problem was XX/XX/2023 at XXXX XXXX time.
Company Response:
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Funds from a XXXX acct were transferred, XX/XX/XXXX, in error to a PNC account that had been closed several years prior. I called PNC and alerted them of the error on XX/XX/XXXX. I was told by PNC customer service that any transfers to an account that was not valid would automatically be kicked back to the transferrer account ( XXXX ). The funds were never returned to the XXXX account. After more than a week of phone calls and over XXXX hours of phone time with customer service ( XX/XX/XXXX ) ; I was told another dept had the funds and were holding them as they did not know what to do with it. No one with access to my account info with PNC nor myself were ever notified that a dept within PNC was holding the funds and no reason was given for the hold. I was finally able to speak with a manager on XX/XX/XXXX who informed me they would be mailing a check and would take XXXX business days- please note this is an absurd transit time for mailing a check from MI USA to GA USA. On XX/XX/XXXX I called again to obtain tracking info on the mailed check as the XXXX business days had run out and i still had not received the check. PNC customer service told me that now the transit was XXXX days and that nothing could be done and no check could be re-issued until the 15 day window had expired- please note again, this is parcel mail sent via USPS from XXXX MI to XXXX GA, there is absolutely no way it would take XXXX weeks to deliver. Current USPS transit times are XXXX days from MI to GA. I was again told that no tracking # existed ( patently false ). I called XX/XX/XXXX, XXXX, XXXX, XXXX and was denied a tracking # for the original parcel and told that voiding the check that has been missing since XX/XX/XXXX would not be possible.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX through present PNC bank has multiple errors noted in my account. Tried to discuss them via Customer Support via Chat with no success other than the standard cut and paste answers. These duplicate credits and duplicate withdrawals need to be corrected as they affect my correct balance. I have attached the errors in question via XXXX XXXX and XXXX XXXX. Unless there is a glitch in their system, these duplications should not be occurring. Please see screenshot attached. Please assist in resolution.
Company Response:
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was looking for new opportunities online during this process I applied to multip companies through the XXXX job. I got a notification from XXXX this posting meets my criteria so after looking at the job description I applied for the job title XXXX XXXX XXXX position with XXXX XXXX. A few days later I got an email from a company recruiter name XXXX XXXX and mentioned they shortlisted me for the next recruitment process. He then sent me an assessment that needs to be completed and sent it over. I submitted that assessment on XX/XX/2023, and on XX/XX/2023 he sent me another email notifying the company like to hire me as XXXX XXXX XXXX and asked for my info to create the offer letter. During the process, I checked their website and did my homework about the company they claim they are open source company and I also notice the job I applied for through XXXX is on their website plus another front-end developer job also listed. I also check the job description and that matched with the XXXX job description as well. After receiving an offer letter as usual I sign and return it back. In next day he email me and thank me for accepting the offer and mentioned Prior to beginning work, I will get a payment ( check ) that will be utilized to set up my workspace by purchasing the necessary office equipment and software. After I submit the necessary data listed below, HR will email me the employment offer letter so I can sign it. I should start your training as soon as possible. I sent my name, address, and phone number to the following email address XXXX. On XX/XX/XXXX I received my offer letter then I signed and return it on XX/XX/XXXX. on XX/XX/XXXX I got an email back from him mentioning Previously, the company makes the purchase of the materials for our employees but due to logistics issues and repeated errors that have been happening on the receipts of purchase from the vendor, it was decided that all newly hired employees make the purchase of the materials from the company 's accredited vendors while the company provides the funds that would be used for the purchase. If you are able to work for the company for a period of XXXX weeks, the equipment automatically becomes yours and your name has to be on the receipt of purchase to show that you made the order from the vendor. You will receive a text from XXXX shortly as you shall be corresponding with him from here on out. A few hours later I received a text message from XXXX mentioning my information had been forwarded to the finance department for the preparation and endorsement of the check so I can deposit it in order to make payment for the equipment he instruct me to make the deposit via mobile banking. In a text message, he gives instructions on how the cut the paper to check the size after print out and sends a screenshot of the confirmation when done. After I made the deposit he told me further correspondence will held tomorrow when the deposit is available. This check I deposit {$4900.00} in my checking account on XX/XX/XXXX. In next morning I got a message from him asking if the check get cleared so after I check my back account I show the check got cleared so I notify him yes it was available. Then he sends the vendor information to XXXX XXXX XXXX to send {$4900.00} via XXXX and send him the screenshot of the confirmation when it's sent. but my XXXX limit is {$2500.00} after I mentioned him he said to make a {$2500.00} XXXX payment and was asked do I have XXXX or XXXX to make this remaining payment. After I mention I don't have he told me to make a wire transfer to XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX fl XXXX Routing number:XXXX Account XXXX. So I made {$2400.00} wire payment. All the transactions took place on XXXX XXXX. After an hour later he mention according to the finance department I need to make another payment to the vendor as that would be the final payment for the cost of equipment along with the shipping fee and asked me to Deposit {$4800.00} and let him know when it was done. So I did as usual I deposited this {$4800.00} to the bank on XXXX XXXX and the next morning he told me to send this amount through wire. After I made the wire transfer this {$4800.00} my back stop the wire. Then I notify him I am unable to make any wire so he gave me another XXXX number XXXX XXXX XXXX and sent {$2500.00} and told him I will XXXX the remaining balance XXXX of XXXX. This morning when I check my bank account I got a notification the check I deposited on XX/XX/XXXX was bounced because the signature is not legit. Then after I went to the bank and mention this situation. Then I have been connected with the bank 's online depart and file the dispute file for all three transactions. Because I made a XXXX and wire transfer they are not too confident to get this money back. I also went to my local police depart to file a report of a scam. I tried to contact the XXXX group numerous times but no one picks my phone.
Company Response:
State: NJ
Zip: 07011
Submitted Via: Web
Date Sent: 2023-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Good morning, On XX/XX/2023, my direct deposit went into my primary checking account with PNC bank. I have a secondary account that I transfer funds to that I use to categorize certain transactions. When I toggle my debit card to process transactions from a certain account, the processing of debits, withdrawals, payments, and XXXX 's ( posted and pending ) become convoluted to the point that items that had previously cleared get returned and there are numerous instances of duplicate postings that take days to clear up. As of today, I have a payment that was posted to one account, but is showing that it will be returned as unpaid to the merchant on another account. This is at least the 3rd instance of this happening this year and the resulting fees and penalties from both PNC and the merchants is unfair, unacceptable, unethical and possibly illegal.
Company Response:
State: PA
Zip: 19149
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Greetings, On XXXX of 2021 I helped my brother sell his vehicle and received a cashiers check for a little over {$37000.00} USD and went to the bank located on XXXX XXXX XXXX XXXX, XXXX, IL XXXX, United States. I asked the bank teller if it was ok to deposit a cashiers check under my brothers name in my personal bank account. The bank teller proceeds to say, there is no problem as long as my brother knows and signs. The check was cleared within XXXX hours and the bank decided to place a 7 day hold due to the high amount. I said ok, no worries I understand this is a security measure. I call the bank that issued the check ( XXXX XXXX ) and confirmed with them that the check was indeed already cashed and in PNCs possession. Without any certified letters, or emails or calls to notify of a longer hold the bank has held my money FOR ALMOST TWO YEARS NOW!, i went to several branches I spoke to several managers and they only asked me ON A RECORDED PHONE CALL, that me and my brother should walk in the branch with TWO FORMS OF ID and our social security card. After this was done they promised the hold was going to be removed immediately. Me and my brother both went to the branch on XXXX XXXX XXXX XXXX, XXXX, IL XXXX, United States. Provided TWO FORMS OF GOVERNMENT ISSUED IDs and a original social security card. Once this was done, they again never notified of any updates. I received a call asking me and my brother to go back to the branch for a video call. This is ridiculous. PNC HAS HAS MY {$44000.00} USD on a hold WITHOUT ANY LEGAL REASON! I am tired of this.
Company Response:
State: IL
Zip: 60638
Submitted Via: Web
Date Sent: 2023-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A