Date Received: 2020-03-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I want to give an information about imposter related to wire scam using your bank. I met a person who I fell in love. He said that, He went to XXXX for work.He said that His wallet was stolen by his workers including credit cards, driving licence and passport. So I believed him and I sent him XXXX USD on XX/XX/2020 to PNC bank account to XXXX XXXX XXXX. He asked me to send the money to the different account numbers he provided from money agent in XXXX. He told me his bank account was blocked and he couldn't use his accounts. Because he was in XXXX. He had to go to the bank personally to open his account. Because of his contract he could not leave XXXX before he paid the workers 's expenses. I tried to help him. But Later I checked his bank account web site that he sent to me was spam. Then I understood everything was fraud. He lied to me. I collected this money from my credit cards and getting loans. I did this transaction from my XXXX XXXX XXXX account, I filled a complaint file for XXXX XXXX related PNC Bank about wire scam XX/XX/XXXX XXXX. I attached the message part related to PNC bank and the invoice. It was wired to XXXX XXXX XXXX account number XXXX XXXX, NJ. The money was quickly released from my account. they had a friend in the PNC branch to release the money from my account quickly. Please help me. This is a wire scam. They have a big organization for cyber crime. They are trying to steal the money from people. I want to stop them to hurt the other people. You need to stop them using PNC Bank. Please try to get back this money from them, and wire to my account. Thanks for your help. Best Regards
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My mother past away in XXXX of 2018. I have inherited the property. I have been living in the property for years. I have recently been struggling to make the monthly payments. I would like to assume the mortgage and possibly refinance the loan. PNC Mortgage refuses to speak with either myself or my sister regarding the mortgage. ( My sister had POA previous to my mother 's passing. ) The loan is currently in the name of my mother 's estate, but no estate was ever opened, no executor named. Still, the bank will not discuss the loan options with us.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: PNC Bank did not allow me to transfer my money.
Company Response:
State: IL
Zip: 60201
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My husband and I have a joint checking and savings account with PNC Bank. My name is also on my son 's account at the same bank. On XX/XX/XXXX the bank took all the money from my husband and my joint savings account to cover an overdraft in my son 's account. We had no warning this was going to happen, they just took it. When I discovered the situation we contacted the bank and were told they could take the money from our account just because my name was on both accounts. I am not allowed to remove my name from my son 's account either. He lives in California and we live in Maryland. I don't feel they should have been able to take the money from an account that had my husbands name on it as well and not connected to my sons, other than being at the same bank. The bank response was oh well. The amount was significant, {$800.00}. IT completely wiped out our savings account. Why would you continue to cover my sons overcharges, don't pay them!!! Taking the money from our joint account doesn't teach him anything, especially when we have no control over it!
Company Response:
State: MD
Zip: 21742
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Please see attached documents! PNC Bank is refusing to help with an unauthorized XXXX scam purchases.
Company Response:
State: IL
Zip: 61614
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My deceased husband took out a home equity line of credit with PNC bank. I offered them a one time settlement and provided them with all the paperwork that was necessary. In stead of even reviewing the case, and saying I can only short sale or deed in lieu. I do not want to short sale or deed in lieu. Again, my deceased husband took out this loan. They did not even ADDRESS my settlement. I received a canned answer of the options they offer. Neither of these options are viable. I believe PNC BANK is just going thru the motions pretending to offer SETTLEMENT OPTIONS and sending canned letters, otherwise they would have addressed my settlement offer, stating yes, no, or they will accept xxxx amount of dollars.
Company Response:
State: IL
Zip: 60634
Submitted Via: Web
Date Sent: 2020-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: 1 ) I asked PNC Bank to make automatic deductions of {$82.00} from my checking account monthly and pay XXXX XXXX XXXX. 2 ) Deductions were made sporadically. 3 ) XXXX XXXX XXXX contacted me around XXXX stating that I no longer had to pay a XXXX Late penalty of {$6.00}. 4 ) Around XXXX payments were decreased to {$79.00}. 5 ) PNC did not make deductions in XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX which resulted in me being disenrolled from the insurance. 6 ) In XXXX, XXXX- {$79.00} payments were made.
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Every month for the past 6 months I have tried to change the due date on my loan payment from the XXXX until the XXXX of the month. I have called on the phone and PNC has told me it's done twice. This will be reflected in the system notes. I was then told to write a written request and sign it. I have done that twice. I have sent them messages on the mobile phone application. I'm told we'll message you back to you in 15 minutes. I've been told to call back later. I told them to call me. Then a woman named XXXX calls me from XXXX XXXX and say she would like to help me, but I call her back and she's not available. It's been six months. They could have responded by mail to my written requests that were put in the night drop with my contact information.
Company Response:
State: IL
Zip: 60123
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I refinanced my house. I signed up for an automated EFT payment unknowingly, cancelled it, and never received my refund. In researching this, it was discovered that my bank account was also debited a high amount for someone else 's mortgage. The bank accidentally key-punched my banking information for an EFT withdrawal for another mortgage that wasn't mine. It took a dozen phone calls to customer service including supervisors to resolve this. I was told i would get the money back immediately and it took 7 business days. My bank account was wiped out due to a mistake by PNC bank. Not one time did anyone call me to say it was resolved or was being resolved. I had to follow up daily and tell my same story repeatedly to each customer service rep. The supervisor who promised to take care of the situation gave me her direct line, but never answered or returned my phone calls. The mistake of someone's mortgage was resolved, but i called today and still have EFT 's set up even though i was told they were cancelled 3 times and no one can see where a refund check was sent to me. I was promised it was mailed on XX/XX/20. This is the worst customer service situation i have ever encountered and shame on PNC Bank for taking unauthorized money from my bank.
Company Response:
State: TX
Zip: 75007
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: NEW COMPLAINT LOAN INTEREST NOT PROPERLY CREDITED ACCOUNTING ERRORS ... Contrary to pnc assertions this matter is not resolved. the PNC customer history i recieved was a partial one.PNC issued checks to me UNTIL XX/XX/2109 overpaid rebates and had correspondence with me and claimed transactions were processed on my closed auto loan account after XX/XX/2019. The customer history includes none of this data, i believe because i paid off my loan in 9 months there were additional accounting interest errors on my auto loan account. I contend by overpaid rebate was valid and as well reference to those checks and transactions and actions after XX/XX/2019 are also curiously absent from my customer history. which is not a complete auditing of my account but instead a printout of limited transactions not including the accounting errors made by PNC Regards, XXXX XXXX
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A