Date Received: 2020-04-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: In XXXX of XXXX, I opened an account at PNC Bank, and the next day the bank closed the account and did not give me a reason. XXXX at PNC Bank at the XXXX Branch in Wisconsin talked to me about the account and stated that she was waiting for a manager approval and she did not get back to me on that, so I called customer service about the matter and the representative claimed that I wrote out a check in XXXX and I never did, My sister had an account back then, I believe the PNC bank is getting me and my sister mixed up with wrong information. I also talked to the branch manager at that location and could not even give me a reason either. I was a customer to the bank 4 to 5 years ago, and I did have balance, but was paid off.
Company Response:
State: WI
Zip: 53215
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: PNC is such a fraudulent organization, they told me that me my account balance would be restored by XX/XX/20. They have hundreds of cases like mine where they have decided to temporarily credit the account while investigating the charges. They have advertised " zero fraud liability '' and have also advertised a temporary credit no later than 10 business days from the day that I disputed the charges. 10 days have come and went, and my account balance states that I have {$15000.00} available to spend as of XX/XX/20, but they will not allow me to spend any of the money.
Company Response:
State: FL
Zip: 33334
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: PNC Branch offices closed due to virus in XXXX XXXX XXXX XXXX Residents about half of whom are over 90 using atm for the first time. The interface on the atm default process for deposits is express cash which has a 2 % fee for immediately available funds. Fee is disclosed and an option for standard availability is available. However few residents are sufficiently fiscally aware to understand that choice. I asked the bank to remove the express cash option for our community. They declined. I asked the bank to send out a letter to customers offering an opt-in for the feature. They declined. Our residents are generally are on fixed incomes or have portfolios that have lost significant value. At the very least PNC should refund any fees that are charged.
Company Response:
State: MD
Zip: 20904
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A short time ago, Governer XXXX of NY said that Mortgage payments can be deferred due to hardship caused by the Corona Virus. I am a XXXX XXXX XXXX that is being affected. I called PNC Mortgage and they are not honoring what Gov XXXX had put in place. I was treated like a delinquent payer and was said I could defer for 3 months and would have to pay the full amount back in XXXX. Does that make sense? If no money is coming in during XXXX, XXXX and XXXX ... How can you pay it all in XXXX? Other banks are allowing you to defer to the end of the mortgage. This is awful. I had spoken to XXXX in collections in regards to this.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have been trying to make a transfer from my bank account to another person using XXXX. my underlying bank account is at PNC. PNC would allow me to transfer money FROM XXXX to myself, but will NOT let me transfer from my account to another person. In other words, PNC is fine using the app to take more money, but is not fine using the app to allow me to transfer money. This has been going on since last week, and is inhibiting me from paying rent, utilities and other local vendors. I have called, emailed and XXXX PNC and aside from telling me to re-verifying my account, they have told me they are unable to help. XXXX places the blame squarely at PNC. Further, there are a number of articles suggesting that this issue has been going on since 2019, and it is a way for PNC to steer people to its own proprietary platform. I can't seem to get my bank to help me, and especially with the branches closed due to COVID, they are essentially holding my money hostage.
Company Response:
State: NJ
Zip: 07030
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Sadly on XX/XX/2019 my husband passed away I notified the social security administration on XXXX the representative informed me that his last check for XXXX that was deposited on XXXX would have to be sent back by the bank and issued to me ( the beneficiary ) and that anything owed to the bank I would pay once the check was sent to me. He said that they could not pay someone if they were not alive on the date the check was issued. The bank never sent the check back to Social Security. After many attempts to get this resolved via phone calls emails and in person the bank never released the hold on the check The social security office said since they would not release the check I needed to contact the US Treasury Dept. I was grieving for my husband of almost 30 years and this was nonsense ... I then received a letter dated XX/XX/2019 from the bank stating account closed with a negative balance of XXXX. Then I received another letter from the bank dated XXXX stating account closed with a negative balance of XXXX. How could that be when it was supposedly closed on XX/XX/XXXX with a XXXX balance. They charged me XXXX per day for continuous overdraft fee after the account had been closed. Again how could that be? Now I have just found out that my GA dept of revenue tax refund was sent to this " closed account '' and they kept most of my money and cut me a check for the difference and I'm not even on the bank account. They never would speak to me because I was not on his account but they didn't have a problem keeping money that was in my name. I called the bank to let them know that the refund was sent to them error and after speaking with 2 people in the ACH dept I was told that there had been no activity on that account and that the refund check would be sent back to GA Revenue Dept. because it was a closed account. I received a call from the revenue dept and I was told to go to the bank and then call them so they could tell us where the check went to since it had been almost 2weeks and the bank said they didn't have it and the revenue dept never got it back. I went to the bank and the lobby was closed drive thru only I reached out again to the bank and was transferred 5 times and then put on hold for 56 minutes and then it was XXXX and nobody answered. Someone needs to make banks accountable. This is NOT acceptable. I have more documents to verify everything in this complaint
Company Response:
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2020-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I enrolled in Pnc purchase pay back program. I signed up for the XXXX XXXX pay back to receive 10 % of the purchase. I made a purchase on XX/XX/2020 for {$1500.00}. I was to receive {$32.00} which was the maximum amount on the XX/XX/2020 but never did. I filed a dispute within the bank but the bank never deposited the {$32.00}. I called again today and was not provided no assistance or explanation. I would just like the {$32.00} indicated under the purchase pay back program. I followed the rules and it is wrong for the bank to cheat customers after the transaction has been completed.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2020-03-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Last year, someone stole my unemployment check from my mailbox for {$210.00}, forged my signature and the people at pnc bank cashed it. I reported it to pnc, unemployment, and the police. I gave PNC Bank the proof of the theft, the police report number, and everything was notarized. This was well over a year ago and they failed to reach out to me and make it right. On the check, there was no written data ; so was the teller in on it? I have so many questions and no answers. Last month while reaching out to them they said someone will get back to me at the branch where it was cashed ( XXXX XXXX XXXX in XXXX Delaware ) and still waiting on a response after multiple attempts to reach them through phone and email. I need my money back. Why are they giving me a run around?? Why not just make things right? Attached is proof of me reaching out. That's just through email.
Company Response:
State: DE
Zip: 19702
Submitted Via: Web
Date Sent: 2020-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My XXXX y.o mother has a checking account with PNC bank branch : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX She does not have a debit card, as so she does not have access to her funds with this bank. The bank has closed, the bank phone has no information ; in fact, the phone rings until you get a XXXX error message. There is a sign posted on the door of the bank saying it's closed, with no other information. This bank branch is in a community of elders and vulnerable adults. XXXX XXXX XXXX is one of the largest retirement communities in the country. PNC has closed this branch, ( the closest open branch is in XXXX XXXX, FL, ; XXXX XXXX XXXX XXXX , XXXX XXXX, FL and is only accessible by car, if you are lucky enough to have one. The faster route to the open bank is logged at 40 miles from the XXXX XXXX branch via XXXX XXXX. PNC 's decision to close the branch, along with the reckless lack of communication to its patron is unconscionable. It's as if PNC has deliberately closed this branch, where they know its patrons have limited access and mobility and are unable to access their money.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I have contacted the company several times in the past regarding the inaccurate reporting of the mortgage loan on my credit report and the claim there is noting they can do because I filed bankruptcy and they can not report after that date even though the loan is still open and being paid on. How it is being reported on my credit report needs to be corrected somehow to reflect accurately! It is beginning to negatively affect me. I recently had credit denied XX/XX/20 because, " Lack of real estate secured loan information ''. The account information has an incorrect balance, missing payment amount, the account status is incorrect.
Company Response:
State: IL
Zip: 62703
Submitted Via: Web
Date Sent: 2020-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A