Date Received: 2020-04-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: I customarily make transfers internationally using XXXX. For some reason PNC has blocked this connection.
Company Response:
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: XXXX is unable to link to my PNC account.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PNC accounts can not be added to XXXX. It will not allow account info to be stored in the wallet, per PNC.
Company Response:
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Was approved for a loan, but didn't receive the money
Subissue:
Consumer Complaint: My bank account with PNC won't allow me to connect to the loan website.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have tried several times over the last four to six weeks to link my PNC account to XXXX through the XXXX service. XXXX claims that PNC has made changes to their service and thus can no longer be linked to. This has happened with both XXXX and XXXX XXXX both use the XXXX service to link bank accounts XXXX. I have spoken with PNC and they have sent me to XXXX, claiming it was an issue with their system.
Company Response:
State: MO
Zip: 633XX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Can not connect or transfer money from any account with pnc. Everytime I try to link I get a message saying PNC has made a change does not allow me to link my own accounts. Customer service was all but unhelpful and basically told me it is what it is. I have 0 issues with any other account, pnc needs to allow customers the ability to access THEIR own money and account they way they feel need be, they should never deny me access to my own account and money.
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am trying to link my account to XXXX and to XXXX but PNC doesn't allow linking to these 3rd party apps even with my authorization. I do not understand why. I would like to be able to use these 3rd party resources to help manage my money.
Company Response:
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have tried connecting my onc account to my business accounts, XXXX and XXXX and pnc will not connect them.
Company Response:
State: PA
Zip: 153XX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I reported to PNC Bank that I was a victim of identity theft/fraud, stating that this had occurred on two ( 2 ) separate occasions. On XXXX20, I attempted to email spam/phishing department important documents regarding the identity theft/fraud that had taken place, however I was told that they do not handle cases of identity theft and that I needed to call. I questioned as to why I needed to call when I spoke to someone already, and that all I needed to do was email or fax the paperwork over. It was explained to me once again that I needed to call or stop into a branch, which I did question the rationale behind physically going into a branch during a national pandemic. Being that calling PNC Bank was my only option, I contacted the fraud department and spoke to a woman ( I forgot her name ) regarding the need to submit my Identity Theft Affidavit along with several other documents ( IC3 Report, Police Report, and a general letter of my rights as a victim to identity theft ). I was placed on hold several times only to be asked about issues that had nothing to do with what I was calling about. I asked the woman if the fraud department had an email address and/or fax number so that I could submit my documents. The woman told me they did not have an email or a fax number for the fraud department. This boggles my mind that a fraud department at a major financial institution wouldn't have a fax machine being that customer need a source of sending their documents in regarding fraudulent charges due to identity theft and such. As an identity theft victim, it is imperative to contact your bank ( s ), the credit bureaus, FTC, and other such entities, but even more importantly submit the documentation needed to show the fraudulent charges/changes/information/etc. Also, for identity theft victims, it is crucial to submit a letter that states that your personal information needs to be placed under specific guidelines, such as destroying prior documents obtaining reimbursements amongst other things. I send the information to one of the top-ranking executives via email, knowing that I am not going to get a response, but I am at loss as to what to do with this companies lack of email/fax service in 2020. Time is of the essence when it comes to dealing with identity theft/fraud. In the IC3 report alone, there are close to twenty ( 20 ) claims itself. In the second report that occurred most recently, there are roughly 6-8 that I saw just looking offhand. Putting this to the side will not make it go away. For the woman in the fraud department not to even look for and/or offer an alternative fax/email for me to send my documents to proves to me that PNC Bank does not care nor do they want to deal with identity based crimes of their customers. I also believe that due to the amount of money that would need to be refunded for the first case of identity theft ( {$7900.00} ) is a factor as to why they aren't acting with much concern. Most importantly above anything, the mere fact that PNC Bank is acting negligent to the rights given to an identity theft victim by law is a crime in itself. How could you intentionally not find a solution for a victim of such a devastating act? If they were going through what I am going through currently with the second count of identity theft/fraud, I am sure they would be singing a much different tune then the one they are now, which is non-existent.
Company Response:
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Several times in XXXX, XXXX, and XXXX, PNC has repeatedly changed the way they interface with XXXX, a third party that allows for ACH and money transfers. This has severely hampered me from moving or accessing money I have needed to pay bills or rent in a timely fashion. I have reached out to PNC regarding this, as well as XXXX ( the third party used by XXXX, XXXX, XXXX XXXX app, etc ). XXXX is basically cut off by PNC and can not help me, and PNCs customer support is unwilling or unable to help me due to sudden changes they make on their end of their data algorithms, therefore making it unable to use third party banking services to transfer funds when I need them. Outages have gone on for months at a time sometimes. With this Covid situation here in the United States, it is imperative that I am able to transfer funds remotely, and PNC has effectively cut me off completely from being able to do this.
Company Response:
State: PA
Zip: 15146
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A