Date Received: 2020-05-28
Issue: Other service problem
Subissue:
Consumer Complaint: I was investing round ups from My PNC account to XXXX XXXX. Now, PNC is telling me that i dont have right on my money and they dont let me investing for my retirement
Company Response:
State: MD
Zip: 20853
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have benefitted from the savings app, XXXX. Recently they said that PNC is suspending connection to the app. I have money in the app that can not be transferred back until PNC authorizes connection again. I also would like to formally log a complaint against this suspension, particularly since customers were not notified prior to it happening.
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Close my link to my account
Company Response:
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Was approved for a loan, but didn't receive the money
Subissue:
Consumer Complaint: Tried numerous attempts but PNC bank will not let XXXX connect to my account to give the payday loan on XX/XX/20 at XXXX
Company Response:
State: IL
Zip: 60504
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I would like to have my investment application to have access to my account. Specifically XXXX. They have the option of " XXXX XXXX '' investment. It takes your purchases and rounds them up to the nearest dollar and invests that difference. I cant do this due to PNCs security.
Company Response:
State: SC
Zip: 29745
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Date of this happening : XX/XX/2020. The total transfer amount is XXXX USD. I am requesting a withdraw from my XXXX XXXX digital wallet via XXXX and transfer them to my PNC account. However upon trying to transfer the XXXX in question, the transfer displays and error message saying that PNC servers are down and that they can not complete the transaction. I called the PNC support line and was told the problem was with my specific computer and browser, yet I am able to transfer money from my XXXX wallet to my XXXX.
Company Response:
State: WV
Zip: 26505
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: PNC is not allowing me to link card to accounts
Company Response:
State: PA
Zip: 15236
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: I am sorry I have to file my complaint anyway even though I could not figure out what category my issue would fit in this form. This issue is very serious to me, please kindly forward it to the correct party. Thank you very much!! Here is what happened. I have two safe-deposit boxes with PNC bank NJ. One is under my joint account with my husband in PNC XXXX NJ branch office and one is under my solo account in PNC XXXX XXXX NJ branch office. I did not tell my husband that I have a safe deposit box to myself in a different branch. He only knew about the box under the joint account of me and him. On Saturday XX/XX/XXXX, my husband needed to take something out of our box. So we went to PNC XXXX office where the deposit box is located at. The bank staffs checked everything before letting us step in the lobby. I thought we could just go ahead to go to our express box as we used to do. However, one of the staff there stoped me asking me which deposit box I would like to get access. He said, " you have two boxes, which one would you like to get access? '' Before they let us into the lobby, they've checked both my and my husband 's id and everything. They should've known by then that our safe-deposit box is express box, not the box in the vault!!, which means in fact we didn't need to go through so many steps of verification at all and we could just go ahead to the express box located outside the vault. Or they could've asked us what type of safe deposit box we have before they started the checking but they didn't. I understood during the pandemic, some procedures might have changed, so I did not ask why we had to go through so much checking that we didn't have to go through before. When we finally got into the building, I thought they have done all the checking and we could just go straight to our box without being asked with any further questions. So, If they had paid more attention when checking, they would've noticed what we have is just an express box, they probably wouldn't have had a staff member stand there waiting to walk us into the vault. This was the first mistake they made. And the second mistake was, they should've seen from their system by then, that the two boxes are in two different branch offices. Since we came to this branch office, of course we were here for the one in this office, not for the one in another office which was miles away!!. How could that staff member still ask a stupid question like " which box do you need ''?!! As everyone can imagine how much my husband got furious and flipped out after he heard from that staff that I have another safe deposit box that he wasn't aware of at all! When I opened my own account with the safe deposit box at another branch office. I was clearly guaranteed by the staff there that the bank would never disclose this information to anyone including my family members without my permission!!! I know privacy is always the number one priory for any bank to commit to their customers so I trusted PNC will protected my privacy well. That was why I decided to open my own account there instead of going to a different bank!! The stupid mistakes made by unprofessional and negligent staff members totally jeopardized my marriage. THERE IS NO WAY TO GET MY RELATION WITH MY HUSBAND BACK TO NORMAL!!
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: I am trying to make a XXXX account to invest in crypto. I was able to make the account, but PNC doesn't let me link my bank account to my XXXX account. This is obviously very inconvenient.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-28
Issue: Problem adding money
Subissue:
Consumer Complaint: I have banked with PNC for over 8 years, and recently opened up a large credit line with XXXX XXXX based out of the state of Delaware. My monthly statement came in and I was told I could connect my PNC bank account to my XXXX to make payment for my credit card balance. When I went to add my PNC account to my XXXX XXXX online payments it stated " PNC has made a change that prevents you from being able to link your accounts ''. I am very upset and wanted to file a formal complaint to see if this can be resolved.
Company Response:
State: DE
Zip: 19709
Submitted Via: Web
Date Sent: 2020-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A