Date Received: 2020-06-02
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Unable to link my funding source on XXXX, says PNC restricted the way I can link to my banking account.
Company Response:
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Unable to connect with XXXX XXXX
Company Response:
State: AL
Zip: 361XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Today XX/XX/XXXX nd I was not allowed to link my PNC bank account to my XXXX XXXX, and I need to pay my bill and am not able to transfer my money into my bank account.
Company Response:
State: GA
Zip: 30035
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Companies Involved : XXXX XXXX and PNC Bank, Underwriting Dealer Services I will try to be as succinct as possible, so please bear with me. I had purchased a used vehicle on XX/XX/2020 from XXXX XXXX in XXXX, Maryland. They told me they would be seeking financing through XXXX XXXX. The next day on XX/XX/XXXX I found out I was unemployed indefinitely and permanently due to Covid. Since XX/XX/XXXX was a Sunday and both the dealership and XXXX XXXX were closed, I contacted XXXX XXXX first thing in the morning on XX/XX/XXXX to let them know what happened. They told me I couldn't return the vehicle. I did contact XXXX XXXX the same day and they confirmed they did not have my application. With the knowledge that I no longer had an income, they side-stepped XXXX XXXX, the intended lender, and sent another application to PNC. One, I never gave them permission to seek financing with another lender ( it clearly states in the financing addendum that they need my agreement to do that. The addendum I will attach. ) PNC turned down the loan and then they then went to another lender, XXXX XXXX, submitted an application, again without my prior knowledge or permission, with the full and absolute knowledge I no longer had an income. XXXX XXXX approved the application. I contacted XXXX XXXX immediately upon receiving my letter of acceptance from them to let them know that the information they were probably given was false. They have been working with me on this and they did ask me to provide a copy of the application that was submitted to PNC by XXXX XXXX. Both PNC and XXXX have refused to send me a copy of the application. I am actually more interested to see what PNC got from XXXX. XXXX XXXX has suspended any payments to assist me in resolving this issue and have been very cooperative and suggested I contact you. I last contacted PNC on XX/XX/XXXX and spoke to " XXXX '' in the underwriting department at PNC in XXXX. She went back and forth between me and the underwriter said that even though it's my financial information, they will not release it to me because their client is XXXX XXXX. When I her to put that policy in writing for me so I had something to go back to XXXX XXXX with, she refused. She wouldn't even give me the name of the underwriter she spoke with, she wouldn't even give me her last name. Even the branch manager of my local PNC Bank, XXXX XXXX from XXXX XXXX, Maryland couldn't get them to budge on that. Ideally I would like to see the application that XXXX sent, but it's more important to see what PNC received. It is my belief and XXXX XXXX 's belief the information they sent PNC was different than what XXXX XXXX received, because obviously XXXX XXXX would have turned it down too.
Company Response:
State: MD
Zip: 21012
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: PNC has made a change that no longer lets you link your account with XXXX, presumably in an effort to keep customers using their in-house XXXX platform. That changes, or I leave PNC. It's that simple.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am trying to link my account through PNC to the XXXX app and I have been unable to do so multiple times.
Company Response:
State: PA
Zip: 15701
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Problem adding money
Subissue:
Consumer Complaint: I can not link my XXXX account with my PNC bank account anymore. I was originally able to send money using XXXX and my PNC account but can not anymore.
Company Response:
State: MA
Zip: 02155
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Im trying to link my bank account to XXXX and Pnc is not letting me
Company Response:
State: PA
Zip: 16601
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I was unable to link account from PNC Bank to XXXX XXXX in order to make a transfer. PNC bank will not allow my XXXX account to link.
Company Response:
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-02
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC Bank will not allow me to link any app or 3rd party to my account no matter what
Company Response:
State: PA
Zip: 168XX
Submitted Via: Web
Date Sent: 2020-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A