Date Received: 2020-06-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Trying to connect my PNC account connected to XXXX, There has been problems in the past connecting to other third party apps like XXXX, XXXX. ETC
Company Response:
State: IL
Zip: 60123
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Other service problem
Subissue:
Consumer Complaint: PNC won't link my account with XXXX
Company Response:
State: FL
Zip: 33702
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: According to XXXX, PNC has made a change that doesn't permit them to connect with my bank. This is an extremely inconvenient issue, as I use XXXX to pay my rent, etc.
Company Response:
State: MD
Zip: 21740
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I would like to open an account with XXXX investing and I can not because PNC will not allow me to do so. PNC has no right to control how I spend my money and I feel they are restricting me from investing in my future with an account with XXXX. XXXX is an inexpensive way for me to save up money for the future. I would appreciate it if PNC would allow me to link up my account to XXXX and start investing for my future.
Company Response:
State: KY
Zip: 40014
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC Bank keeps blocking access to connect my bank account to mobile apps. This is very frustrating as these are valid, safe, financial apps that I need to use to help manage my money and obtain loans and other money services. PNC Bank keeps blocking access to connect my checking account to these apps due to security purposes ( which I understand ) but this is our choice and our decision to use these apps on our phones. I called PNC Bank and they explained how its part of their security processes but they need to have an option available to where we can contact them and say - " Hey, this app is safe and it is my decision to allow my checking account to connect to this app ''!! Quit block access to use these apps on our phones. This is very frustrating as I need to have this option available to me. If you continue to block app access to connect my checking account, I will be forced to close my accounts with PNC Bank and take my business elsewhere to a bank that will allow this. My apps that I use include - XXXX and XXXX - which I have had connected to my bank account for sometime now. I then changed my password to online access with PNC Bank and it disconnected these apps. So when I go to reconnect the apps and connect PNC Bank account using the new password, it keeps saying that - " PNC Bank has made a change that prevents you from being able to link your accounts ''. PNC Bank, Quit Doing This!!!!! Please give us access to allow these apps to connet to our accounts if we choose to have this happen. Give us the option to allow or block certain apps. I have contacted these app companies directly to see if there is a way to manually connect my checking account using the routing and account number and the only way to do it is by linking directly with no options to connect manually. I will continue to complain and voice my concerns over this because this should be the customer 's decision, not the banks. STOP BLOCKING ACCESS TO APPS!! I am so frustrated with this. I have money that is transferred from these apps to my checking account and these apps automatically hit my account for payments to pay them back for these advances and loans that I get with them. If you constantly block them, I have no way to pay these loans or advances back. STOP DOING THIS PNC BANK!!!!
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: This issue just happened today, XX/XX/XXXX. My account has stated on digit that it will not connect with digit and its services for some reason. I am trying to connect with it and it wont connect.
Company Response:
State: PA
Zip: 18301
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I tried to connect XXXX to my PNC checking account today. ( XXXX ) Previously I had been able to do this. Now, even with login and pin, pnc denied XXXX access. I haf similar issues trying to connect XXXX app a few months ago. I get not wanting to allow competing financial products access to my money, but it is my money, and I am just trying to send money for funeral flowers and save XXXX $ a month in a side account, these are not big bank projects, or at least not big bank projects that PNC does well. Hence allowing authorized apps access ...
Company Response:
State: KY
Zip: 40065
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The ONLY way Im able to access PPP funds is to link my PNC account to my XXXX account I keep getting the same error that XXXX wont let me connect to PNC due to whatever security block you have Ive tried manually linking my accounts and it doesnt work either PLEASE explain how Im supposed to be able to get my PPP loan money from XXXX to you so I can access it.
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Problem adding money
Subissue:
Consumer Complaint: PNC bank will never link with my digital wallet for me to be able to transfer my funds somewhere.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-01
Issue: Other service problem
Subissue:
Consumer Complaint: On numerous occasions, I have tried to connect my online savings account from XXXX and connect it with my long established PNC checking account. PNC denies access every time and XXXX has tried working with PNC and yet they still refuse access. I cant have my savings transferred to my checking in times of need, nor does it allow me to make regular deposits from my PNC checking account to my high interest XXXX savings account. PNC offers no savings accounts with the amount of interest I get from XXXX XXXX, the only way to deposit money into this account is virtually, which makes it impossible for me to do if PNC wont grant access to connect the accounts.
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2020-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A