Date Received: 2023-09-13
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Before I opened the account I walked into a branch sat down with a customer service rep explained that I am high money profile in trillions and my account at other banks had been robbed more than 200 times and I gave the customer service documents from other bank stating that I had a severe identity theft she went and got her manager he set up a time for me to talk with the person that works with millionaires he guaranteed me if I were to open a account they would protect me from bank robbers, spoofs, fraud garnishments so I believed and months later they gave away less than {$80000.00} from my account. Someone sent over a fraud child support document that had been removed expunged from the system over 10 years.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX, I check my checking account and found that {$310.00} and XXXX amounts were withdrawn from my account without an company name showing who did the withdrawal. I call PNC customer service inquired they could not tell me why there was no company listed as to who took the money out of my account. I was given the runaround and no response to my question. On XX/XX/2023 the customer service relation agent picks out two companies on my checking account as the companies that took this money out of my account which had two total amounts then the two unauthorized amounts which was {$290.00} and {$320.00} and there was never a dispute file on these amounts nor the companies. PNC refused to assist me, they simply wrote a letter with no basic to the complaint and refused to assist me further. I wrote a complaint to the OCC and were referred to CFPB. Prior to discovering the {$310.00} and {$290.00} amount which I never filed a dispute on. On XXXX I filed disputes on monies that was taken from my checking account in multiple amounts. PNC put the amounts back into my account and supposed to have investigated but two months later PNC did an reversal of all disputes in the amount of over {$1100.00} ( See attached PNC response letter, it does not make any sense, see how they tried to make the two different amounts match the amount taken from my checking account. The two company that PNC used as the company I disputed offer to verify that I never filed a dispute against them nor had any problem.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Ive deposited a {$10000.00} check on XX/XX/XXXX into my checking account with PNC bank. I originally received a two day hold that was extended to another five day hold. When those days passed still nothing showed in my account. Ive spoken with PNC bank customer service numerous times, and I've also spoken with PNC loss avoidance department. Ive even had the maker of the check call PNC bank to verify the check was valid. For the past few weeks Ive been told the hold will release in the next business day or it will release in five business days from when the hold was placed. My funds have been on hold for longer than two months now. This is absurd, unprofessional, and very unacceptable. I just keep getting the run around instead of just releasing my funds.
Company Response:
State: CA
Zip: 95204
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: On or around XX/XX/XXXXXXXX through XX/XX/XXXX I applied online for a loan of {$2000.00} from PNC Bank. I was approved and was told to go to branch and sign loan documents which I did on XXXX XXXX at approximately XXXX. I went to the XXXX XXXX Branch on XXXX XXXX and met with banker XXXX XXXX who produced documents for an unsecured loan and a cashiers check for XXXX XXXX dollars, which was cashed, I then left the bank. On XX/XX/XXXX at approximately XXXX I returned the money for the loan as it was no longer needed to teller XXXX XXXX. I have had many dealings with this teller as she has handled many transactions for me over the years.She asked for my drivers license, and bank card and I gave her the XXXX XXXX and told her to apply it to the loan, which she did. For the next few days there was a XXXX balance on the loan untilXXXX XXXX when I noticed that the bank had put the loan back on. I called the branch and was hung up on three times. I finally reached XXXX XXXX the asst VP told him what happened and he said he would look into it. I was told to wait a couple of days and then it was escalated to executive client relations XXXX XXXX and XXXX XXXX. They kept insinuating that the loan was not paid and I asked them to pull the security tapes which they still have not done for the payoff date of XXXX XXXX. I have consistently been informed that after paying the loan I called in for payoffs ( I Have mobile banking did n0t need to ) XXXX XXXX said that maybe paid something else always story. On XX/XX/XXXXXXXX i along with my wife went to the branch spoke with the teller XXXX XXXX and asked if she remembered the trans action, she did vividly, the amount, where it was applied and we had a talk about our children and the upcoming school year. I asked if anyone had interviewed her about the missing money and she said I did not even know about it.I then went and spoke with XXXX XXXX and asked if he asked the teller involved about the transaction, he replied I have not talked with anyone.I asked if he could call XXXX XXXX into the office to corrobate my claim and then inform escalations in PNC. He Stated '' It does not work like that. '' It is my opinion that they dont even have the tapes which should be time stamped, and dated. They put the loan back on, refuse to take it off even with a paid in full letter dated XXXX XXXX from PNC thanking me for paying the loan in full. Please help they are trying to destroy my credit and reputation Thank You
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XX/XX/2023, I deposited a check into my account for {$1100.00}. I have been told this check will be on hold for 3 years and no funds will be available. both me and my husband have made at least 5 calls to PNC to find out why and how this is possible, my husband XXXX XXXX has assisted me on several of the calls. We get the same results from the representatives about this matter. They will call me back. They dont, this is disingenuous and not in good faith from PNC . Im curious how can you get away with holding this for three years? All we get from the PNC representatives is that's it on hold. never a reason. but they will have to get with the investigator to find out why? in fairness we did receive two calls, one from XXXX and the other from XXXX. Today, XX/XX/XXXX, my husband called the following number and spoke with XXXX, his phone number is XXXX. XXXX said he's trying to get in touch with the investigator and find out why this check has been placed on hold for three years. OK this is past acceptable for me and my family to give PNC my money for 3 years. . During these conversations all of which should all be recorded at held by PNC Bank for further evidence. I get the tone as well as an underlying issue that due to my origin, being XXXX and me relocating to the state, PNC is issuing some discriminatory practice on me, i get the feeling that i am being red flags for all my deposits because I XXXX. It is completely unfair and unfathomable that PNC continues this practice of holding my check for {$1100.00}, Why? the account the check was written on has already been debited, certainly your organization would have and can call XXXX and XXXX XXXX to verify at any given time. Why are you keeping my funds for 25 days? And give me no reasoning nor justification on why you wont disburse the funds into my account. This has caused a huge inconvenience for my livelihood as well as all the stress and strain of this ordeal has been very disturbing. Moving forward I will not bank with PNC ever again ; discrimination and communicative issues are so stressful ; your organization is so XXXX and hard for folks that want their hard-earned money in their account but instead it is place on a 3-year hold. Make no mistake, I'm closing this account and believe I should not be charged any service fee since PNC has refused my deposit. I want to close my account and stay as far away from you as possible. its painfully obvious that being XXXX you have discriminatory behavior to our country. Why does PNC keep my money and refuses to deposit my money into my account? only PNC can answer that, Im disappointed in your bank, i just want what is mine and I want it immediately I'm tired of waiting for my money. Feel free to contact me via e-mail or phone and inform on when i can expect my deposit. Lastly as you are aware from the calls my XXXX is not the greatest, so I want to give you permission to speak to my husband, ( XXXX XXXX a US Citizen ) for explanations and details on my behalf. XXXX can be reached on the following phone number XXXX XXXX XXXX. Your help and assistance in getting back my money from PNC is very important to me.
Company Response:
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have a business bank account with pnc financial, I have employees and received the erc credit by the irs, I was told its going to take 14 days to verify the funds- the hold was placed for 60 days they finally released the hold.. I checked this same acct after verification of how I got the erc credit and submitting documentation is back on hold ..I have not made any major purchases at this time I need the bank to send me my money via mail .. there saying they sending it back to the irs because its a fraud check.. are you guys serious?? All the blood and sweat I had to deal with and to be told that my account was going to be close because of what??? Customer service is horrible there is no one that can help me, Ive been inside the branch they just give me a back number when when you call it just says leave a message and no one calls you back, nobody knows nothing I feel discriminated against and targeted they keep messing with me and Im not doing anything wrong or illegal this is the most stressful experience ever!!!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Sometime about mid XXXX I applied for a credit card from the bank I have been with for nearly 20 years, PNC. The main reason I chose to apply for a card with PNC, as opposed to a competitor, was because they were offering a {$200.00} bonus after spending {$1000.00}. This offer remains on their website as of this writing ( link below ) and I applied via the link on the offer page. Over the course of about the next month or so after being approved for the card I spent over {$1000.00}. After not seeing the bonus I reached out to customer service at PNC via their app, who told me to wait for the first statement in XXXX. After not receiving the bonus again after this point I reached out to customer service again, but this time was told I would not receive the bonus. As I did not have time to contest this at the moment, I called PNC back and was told an investigation would be opened and should conclude by the following Monday. On the following Wednesday, now a few weeks ago, I called back after hearing no word from PNC. This time I was told the person working my case was on vacation, and I had to wait for her to return. As of this writing, I have neither heard anything from PNC nor received the {$200.00} bonus that I applied and was approved for months ago. If you can assist in solving this matter, I would appreciate it. https : //www.pnc.com/en/personal-banking/banking/credit-cards/pnc-cash-rewards-visa-credit-card.html? & WT.srch=1 & WT.mc_id=CC_GOOGLE_Search_KYSIN_S_G_B_CC_E & e=GOOGLE & m=p & k=pnc % 20cash % 20credit % 20card & gclid=Cj0KCQjwmICoBhDxARIsABXkXlIyx1y_7Wkql_RWNW5JE8SX9rnOlanPZ3_q4OlKgh0w8PMCBZwPcLIaAgxbEALw_wcB & gclsrc=aw.ds
Company Response:
State: KY
Zip: 40299
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX XXXX died in XX/XX/2019. I need to verify the income received for XXXX XXXX in her personal capacity, as well as the Estate of XXXX XXXX. I can not do this without having those records from the bank.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2023 - ATTEMPTED TO TRANSFER FUNDS 6 TIMES FROM PNC BANK TO XXXX XXXX XXXX TO PURCHASE AN INTEREST BEARIING CD EACH TIME I RECEIVED A MESSAGE THAT THERE WAS A SOFTWARE ISSUE AND THEY DID NOT HAVE AN XXXX FOR WHEN IT WOULD BE RESOLVED XX/XX/2023 - WENT TO XXXX XXXX XXXX AND WROTE A CHECK RESULTING IN A .4 % LOSS IN RETURN
Company Response:
State: SC
Zip: 298XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was looking for a home to rent, and found a landlord on XXXX. I then looked at other sites to see if this was a legitimate home. I did find the home on other sites like XXXX, and XXXX. I then called the landlord and made an appointment for the following day. Once I arrived at the location, the landlord was not present. When I called him he stated that the place was already rented and he had another home for me. I then drove to the new location. He walked me through his process with XXXX XXXX to gain access to the home. After walking through the home, XXXX XXXX the " Landlord '' called me back. He asked if I wanted the home, and stated he had another family coming to see the home at XXXX XXXX. He then charged me {$75.00} for the application. I completed it. Then he stated he needed a down payment of {$1600.00}. He took a copy of my information. And gave me his lawyer 's info for the down payment. He then tricked me into sending him the {$1600.00}. A few days later, he contacted me. I sent his information to HUD, as they help pay my rent. We emailed a couple of things back and forth. He contacted me a few days later asking me to pay the remainder of the rent to move in. I explained to him I needed more time as HUD must see the home and inspect it. He tried to say he has other people interested, and serious about the home. When I refused to pay more, he said he would refund my money. Which he never did, He then blocked me. I reported this to the sheriff 's office. Who then said they have had several problems with this man in the area. They were not surprised. although I have reported this, PNC refuses to help me, or return the money to my account.
Company Response:
State: FL
Zip: 32738
Submitted Via: Web
Date Sent: 2023-09-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A