Date Received: 2023-09-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX Purchase of Goods or Services {$130.00} XXXX XXXX XXXX XXXX Purchase of Goods or Services - {$150.00} XXXX XXXX XXXX XXXX Purchase of Goods or Services XXXX - {$100.00} XXXX XXXX XXXX XXXX # XXXX Purchase of Goods or Service- {$2.00} XXXX XXXX XXXX XXXXXXXX # XXXX Purchase of Goods or Services - {$2.00} XXXX XXXX XXXX XXXX Purchase of Goods or Services XXXX - {$130.00} XX/XX/2023 XXXX Purchase of Goods or Services {$120.00} XXXX XXXXXXXX XXXX Purchase of Goods or Services - {$130.00} XXXX XXXX XXXX Purchase of Goods or Services - {$130.00} XXXX XXXX XXXX Purchase of Goods or Services XXXX - {$10.00} XXXX XXXX XXXXXXXX XXXX Purchase of Goods or Services - {$160.00} These are fraudulent transactions which XXXX XXXX denied from my dispute although Ive contacted police.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was a victim of financial fraud on XX/XX/ for two transactions. One for {$990.00} and {$1400.00}. I was attempting to call a help desk to login to a phone app I was not able to login in. Assuming I was speaking to the right person, the person on the line convinced me that I was already a victim of fraud and that I needed to make these transactions to resolve the issue. Confused with the circumstance, they convinced me to make these two transactions to XXXX XXXX using my XXXX PNC mobile app with nothing in return. I do not know this individual, and I am now out of {$2400.00} that I desperately need. I have been stolen from and tricked into sending money that I never wanted to send and PNC will not reimburse me. Please help me.
Company Response:
State: KY
Zip: 400XX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: At approximately XXXX hrs on Saturday, XX/XX/2023 I went into the vestibule ATM of the PNC Bank located at XXXX XXXX XXXX. XXXX XXXX, MD. XXXX to make a {$800.00} cash deposit using my XXXX Atm card. I inserted my XXXX Atm card, entered my PIN per usual and machine prompts. The machine then asked me what I wanted to do, I pressed make a deposit. It prompted me to insert my 8- {$100.00} bills. It counted them and displayed the message " would you like to deposit {$800.00} '' in XXXX bills. I confirmed yes. The machine counted the money, made a few noises-what sounded like it depositing my cash into its safe. The machine then displays " sorry we are unable to process your transaction, please take your card ''. I followed directions and took my card. The machine then went back to " normal '' screen meaning it was ready for a new transaction. The machine gave me no receipt, did not credit my checking account for {$800.00} deposit, and did not give me the option to have my money back. If I did this to the ATM I would be in jail, but for some reason PNC has kept my money for 2 weeks and seems complacent in the fact that their machine has defrauded me. Please help me!! I reported immediately to PNC per the ATM machines XXXX help number and they said they could not help me since it was outside of normal business hours. I went to the bank when they opened the following monday and made a complaint to the manager. He informed me that PNC does not service their own ATM 's but not to worry they would find the unallocated funds. He has not responded to my calls. I stopped in the bank again this Saturday, 2 weeks later now, and he said the same thing... .he hasn't heard from the ATM company regarding any unallocated funds and for me to be patient. XXXX XXXX can not help me either they claim it is up to the ATM owner to resolve the issue and they simply noted my complaint and let me go with no resolution, just a sorry this is happening to you!!
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I booked a stay at XXXX XXXX XXXX, XX/XX/2023 for one night stay, XX/XX/2023 to XX/XX/2023 with paw passes included. I paid my initial deposit {$230.00}. I did not receive a bill as to what the deposit was going towards. My reservation information did not show all of the things I was going to pay for and initially pay for. I canceled the day before the wake up breakfast and was provided a new statement reflecting the remaining deposit I would owe of {$160.00}. I utilize a kiosk that they encourage you to utilize, the transaction goes through, I was informed that I would get a {$100.00} hold and than a {$5.00} XXXX but I declined my card to be on file. On XX/XX/2023, I noticed on my bank account, XXXX charges that I did not authorize, a charge of {$260.00} and a charge of {$190.00}. I was comped the room and received a new bill that I would only owe {$59.00}. I also had to complain about the three times I was charge taxes. They did adjust that on the bill. I made this complaint verbally and spoke with the manager I was interacting prior, XXXX for other issues that resulted in my room being discounted. He mentioned that they do not know why the system does this and are unware it is a problem. I mentioned that XXXX XXXX needs to do something about it. I am looking for all of this money to be refunded from the deposit to all the fraudulent charges. I spent money on goods that I was not able to enjoy or utilize due to the over crowded and unsafe conditions. They are falsely advertising this place. I made a complaint to the XXXX and the PA XXXX attorney general. I made a complaint to guest relations through email, verbally, and their willow app and I have yet to see this corrected or receive a response. I would like a full refund for everything I purchased as compensation and apology of this experience. Thank you
Company Response:
State: PA
Zip: 186XX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: My wife is the sole owner of her property. I am not on the deed to the home. PNC bank is the mortgage holder. XXXX XXXX ( AVP, Operations Manager, Loss Claims ) from PNC bank is the sole person responsible for this disaster. The high level executive told me over the phone that he could not do anything for me. His license to practice in this industry should be revoked. This is a serious issues as I even have a HUD Counselor intervene in this matter, and PNC does not care. My name should not be on the " Notice of Default ''.
Company Response:
State: CA
Zip: 95691
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Three ACH withdrawals on my account from XXXX. PNC Bank will not help me with tracking information to recoup funds. PNC Bank says it was after 60 days so they will not investigate at all. It was less than 70 days but they dont care. XXXX needs info to attach to policy but PNC will not research. I have contacted by phone, by XXXX XXXX XXXX and local branch.
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On Monday, XX/XX/, it was revealed to my office manager that a check, from a separate practice, had been stolen and made fraudulent. Both medical practices use the same vendor and so our checks were mailed out together. With that said, because their check had been compromised, mine could possibly suffer the same fate. On the same day my office manager notified my PNC representative, XXXX XXXX, of the situation to see if we needed to do anything on our part. Later, on XX/XX/2023, it was discovered that my check had indeed been affected as well. The fraudulent check was cashed on XX/XX/2023, for {$17000.00} with a completely different receiver noted and a signature that was not mine. It was made out to XXXX XXXX where the original one was for XXXX XXXX in the amount of {$2000.00}. I had written many PNC checks before this one and I would have thought, especially with the given large amount being cashed, that my signature would have been checked for authentication, but it was not. Both my office manager and I made numerous attempts to get updates from PNC regarding this issue. Not once did the bank, that is supposed to protect my money, reach out to me on their own for an update. To this day it is still my end checking in for a status update. In XXXX, after receiving the only mail from PNC regarding this issue, my office manager spoke with XXXX XXXX to once again correct PNC with the proper information on the check that was stolen. My office manager reached back out to XXXX XXXX to ask why it appears that nothing had been processed when this issue first came to light. He stated that he had initially put in two requests. I am not confident that is true given that XXXX is executing this now, 2 months later. Eventually I was directed to speak with XXXX XXXX who was not any better at keeping me updated. My conversations with her gave no insight into any progress being made during the investigation. Dealing with her did not ease the stress, it only confirmed my feelings that this issue was nowhere near a resolution because no one seemed to be vigilante. Now, 6 months into this process, I am being told that there is nothing to be done about the stolen funds. I found this to be extremely unacceptable, even more so after discovering that the mutual XXXX with the stolen check, who also banks with PNC, was able to rectify their fraudulent check that was in the same envelope, within a timely manner. This issue has caused me to question the logic of banks. Why do we open accounts and pay for checks if we can not guarantee the security of our accounts?
Company Response:
State: FL
Zip: 32960
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: This debt from PNC Bank is not valid. I went in to the bank myself and asked to close the account. But are now saying I owe. The business and everything attached has been closed for awhile now.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-18
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/, I made a timely payment of {$35.00} on credit card with PNC Bank, XXXX XXXX XXXX, XXXX PA XXXX, they assessed late fee of {$27.00} plus {$1.00} interest charge. They claim the payment was not made timely, I made the payment on the due date and even voice recorder indicated was received on time. I attempted to explain my reason, informed them that I was ill with COVID and made the payment on the due date. They investigated, never provided proof in writing by mail of their findings took them few months to deny my request. Now, I would like for them to refund {$27.00} late along with {$1.00} interest charged on my credit card.
Company Response:
State: CA
Zip: 95758
Submitted Via: Web
Date Sent: 2023-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-17
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditors ( PNC ) Account number XXXX, ( XXXX ) acc ending XXXX, ( XXXX XXXX XXXX ) acc ending XXXX has violated my Rights. Under Act 15 U.S.C 1681 section 602 says " I have the right to Privacy '' 15 U.S.C 1681 section 604 A section 2 " It also states a consumer reporting agency can not furnish an account without my written instructions ''. Under 15 U.S.C 1666 B. '' A creditor may not treat a payment on a credit card account an under an open and consumer credit plan as late for any purpose ''. Thus shall be updated immediately according to ordinance stated above, Thank You
Company Response:
State: OH
Zip: 44108
Submitted Via: Web
Date Sent: 2023-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A