Date Received: 2023-09-14
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: When I tried to open a checking account on my own, I was stated that I have had an account with them before which I know for a fact isn't true. I have been a victim of identity theft and what I assumed I cleared up keeps coming back up.
Company Response:
State: TX
Zip: 77091
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XXXX of XXXX, PNC Bank put my account under investigation for receiving a XXXX XXXX. The same day I received a direct deposit from my previous place of work. I knew it was an accurate payment so I waited 45 days for the investigation to be completed. In XXXX of XXXX my account was closed and I was told I would be mailed a check with my remaining balance. After 2 months I was not mailed a check. In XXXX of XXXX I called PNC to see why my check had not arrived. I was then told my remaining funds were escheated and I would have to wait until they updated their system in XXXX of XXXX, I called back and was told that I would not be receiving my funds and my account is under investigation, and that they were not required to give me any details. It is not XXXX of XXXX and they still havent given me any updates, or given probable cause to still be holding my funds.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I made XXXX deposit and PNC sent me a email saying that the fund would be on hold until XX/XX/XXXX then on XX/XX/XXXX I received emails saying the funds were released and until today the funds are NOT released and no one could tell me why
Company Response:
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Struggling to pay mortgage
Subissue: An existing modification, forbearance plan, short sale, or other loss mitigation reli
Consumer Complaint: Why are alleged employees from PNC are reaching out to another phone number that was NOT provided to them to contact me on? How did XXXX and XXXX obtain the number XXXX when that is not a number that was provided to PNC? They have been calling this number continuously all week in regards to my PNC mortgage account. I currently have a pending application to receive financial assistance from my state to assist with the past due mortgage payments and someone by the name of XXXX XXXX XXXX XXXX ( office ) has reached out to PNCs mortgage servicer to obtain the balance that is owed. Why is PNC contacting a phone number that was not provided to them when obtaining assistance is in the works? Delete that XXXX number from your listing because I have no idea how the XXXX you guys got that phone number and if you make any attempts to call any number that was not provided to you, Im suing for privacy invasion.
Company Response:
State: MD
Zip: 20747
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-15
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: My bbva business was moved to pnc bank But i never received any document or communication regarding it. My bbva account didnt have monthly fee but once it got moved to pnc bank XXXX they charged monthly service fee. I didnt knew it because i never realize it was moved to pnc XXXX I tried to call pnc bank multiple time but they couldn't help me. Finally i went to local pnc and close my account but they refuse to reverse monthly fees that was charged on my account. We filed complain and I got call from them stating that account is close and they wont be able to help me.
Company Response:
State: TX
Zip: 76208
Submitted Via: Web
Date Sent: 2023-09-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I'm submitting this compliant due to the negative information that XXXX XXXX XXXX XXXX XXXX has reported in my banking report. I believe that my rights have been violated as this information is inaccurate and misleading. Please investigate and rectify this matter promptly. Description of Dispute : XXXX XXXX XXXX is reporting multiple negative accounts with my personal information such as, XXXX XXXX XXXX : Incident date : XX/XX/XXXX, Banking Routing # XXXX, Account # XXXX reporting a negative balance of $ XXXX. XXXX XXXX : Incident date XX/XX/XXXX, Banking Routing # XXXX, Account # XXXX. Reporting a negative balance of $ XXXX. XXXX XXXX : Incident date XX/XX/XXXX, Banking Routing # XXXX, Account # XXXX. Reporting a negative balance of $ XXXX Fee reversal : $ XXXX. XXXX XXXX : Open date XX/XX/XXXX, Banking Routing # XXXX, Account # XXXX. Reporting an Overdrawn account. XXXX XXXX : Open Date XX/XX/XXXX, Closed Date : XX/XX/XXXX Banking Routing # XXXX, Account # XXXX. Account Status : Closed for Cause-Purged of ALLY BANK : Open Date XX/XX/XXXX, Banking Routing # XXXX, Account # XXXX. Reporting a closed account. Reason for dispute account was never opened.
Company Response:
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On today XX/XX/2023 around or about XXXX XXXX yours truly experienced XXXX profiling by a white PNC Customer Service Representative. To whom stated that despite me already being verified through the PNC Banks Automated System. She in a racially prejudice manner told me that I had to answer some specific questions to verify to whom I am and as me being a person of XXXX I felt very offended at this poor ethic nature in customer service. And she was actually trying to trap me so that I wouldnt have any access to my account. However when calling back a few minutes later and being connected with a minority customer service representative. There was absolutely no problem with him giving me the valid updated information on my account and prior to me being verified through the automated system there were no request for a second validation. PNC seems to be vindictive towards me. Because about a month ago @ their location XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. As I was doing a transaction inside of the Branch. In which the Branch Manager was filling in as XXXX of the Tellers. During the midst of the Financial Transition. She rudely stated that I could use the ATM outside. However she and many others knows that this is a XXXX XXXX infested crime ridden area. So for the third time PNC @ XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Im not a follower of these deceptive lies about this XXXX XXXX being a safe community. So for my safety Ill come into the Branch in which I thought was improving until this and the Security Guard playing the role as a PNC Customer Service Representative. XXXX
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Trouble during payment process
Subissue: Lien release
Consumer Complaint: In XXXX my wife and I applied for a mortgage with XXXX XXXX XXXX XXXX for the sum of {$44000.00}. In XXXX we refinanced our mortgage with XXXX XXXX XXXX XXXX for {$55000.00} and consolidated mortgage one and two to form a single lien in the amount of {$55000.00}. A year or two later PNC mortgage servicing took over our payments and in XXXX we paid off our mortgage to PNC mortgage servicing but they never cleared our mortgage with the county. This year we put our house on the market and when they did a title search they told us that we still have a lien of {$55000.00} mortgage. We have already reached out to PNC Bank to resolve this issue.
Company Response:
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I fell victim to fraud in XXXX of 2022 I got an email from what I thought was a trusted bank email, asking me to resolve an overdraft fee. I gave them access to my account after a series of emails and they asked for my address and date of birth Once I gave them that I was no longer able to get in contact with them. So I was expecting to see the overdraft fee waived, but after about 3 days my account was locked and I received an email from the actual bank saying that they discovered some fraudulent activity from my account. I brushed it off because I haven't used the account since I overdrafted the account.
Company Response:
State: TX
Zip: 75040
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: In XX/XX/XXXX, a number of transactions have been delayed without any information from the bank branches. The delay is not seen with other banks. I have had over 6 transactions delayed and late fees added - XX/XX/XXXX.
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A