Date Received: 2023-09-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/23 around XXXX to XXXX I tried to deposit {$340.00} into my account, after the atm finish counting my funds! It gave me a {$50.00} dollar bill and XXXX single dollar bills back which left me with {$290.00} to deposit! It then ask me was the amount correct? I picked return my funds back so I can add the {$52.00} back. So I repeated the process and it kept my money and didnt even deposit it in my account, then all of a sudden the atm stopped working then it rebooted! I waited and tried to check my account to see if the money was deposited but it wasnt so thats when I called the number off the but of course its after hours, so XXXX call first thing in the morning. Thanks for your time
Company Response:
State: FL
Zip: 33417
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: PNC BANK Account Number : XXXX added a derogatory mark on my credit report per XXXX, XXXX XXXX XXXX. Upon further research, this account was transferred/sold and I am no longer responsible for the account. debtor creditor did not verify this collection also there was no written forms of communication, contract or signature for this accused debt at all. a bill without a signature does not validate the debt and anybody can send a bill and say its mine. according to the FCRA PNC BANK Account Number : XXXX has violated my rights as a consumer and Im requesting legal action to remove this account immediately.
Company Response:
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: I bought a transmission fome XXXX XXXX for {$700.00} but the seller was fraudulent I dispute my money but PNC bank declined my claim.my money went to PNC bank but refused to contact it's customer and declined my claim.
Company Response:
State: MI
Zip: 48212
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: on XX/XX/23 I contacted PNC bank to obtain my credit card number as the card was lost long ago and I needed the credit card # to reset forgotten online user id/password to view my statements. I have contacted PNC bank both by phone and online chat and PNC refused to give me my card number, the phone rep was rude and the chat rep told me the only way PNC could verify my identity is for me to travel from NY to a PNC branch in PA in person. PNC emailing me monthly that my card statement is available online. As alternative to solve the issue I asked PNC to switch my statements from online to regular paper so I receive them in mail, PNC refused to do that also. I filed a XXXX complaint against PNC also, PNC refused to answer and wrote back call PNC if you have issues, given the rudety of PNC phone reps and hours long waits on phone, I did not follow. XXXX accepted PNC refusal to answer the issues and considered it an answer then closed the case. At this time PNC taking payments monthly from my XXXX XXXX checking account but not giving statements or indicating balance.
Company Response:
State: NY
Zip: 143XX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Discrimination complaint. I am a non-white female. On XX/XX/2023 I deposited a check for {$100000.00} written to me by a patient I work for who is also a family friend. The tellers at PNC in XXXX XXXX XXXX advised me not to hold onto a check this large and advised me to deposit it into my pnc personal checking account. My funds were in my account within the 2 business day hold. On XX/XX/2023 I noticed my personal account balance at {$0.00}. I called and spoke to 3 different PNC representatives ( XXXX, XXXX, and XXXX XXXX who advised me that my account is on hold since XX/XX/2023 pending an active investigation related to the XX/XX/2023 deposit of $ XXXX XXXX XXXX XXXX, and XXXX XXXX have also confirmed via the phone with me regarding this hold due to an investigation. It was not until XXXX XXXX at the XXXX, VA branch who admitted to me on video that I am the one being accused of the fraud. She treated me as if I was the criminal and stated once this investigation is over, PNC will immediately terminate my banking relationship after I advised XXXX XXXX to close my accounts. XXXX XXXX said that I was the one who fraudulently produced the check. I had to call my contacts and XXXX bank and let the XXXX bankers speak and thats when XXXX XXXX stated the words indemnification. XXXX looked into the situation more on their end and said theyve done everything they can on their end and will need PNC to advise how to clear this matter up. Whats mind blowing to me is that this check processed with the verification and the endorser was called and she verified the check on XX/XX/2023. Why would the check be held with no basis on XX/XX/2023. Additionally, a white female employee deposited her check written for a large amount by the same endorser and issuer ( Truist bank ) into her personal PNC checking account prior to my XX/XX/2023 deposit. This white female has had ZERO issues with her check deposit. Ive been dealing with PNC holding my funds on both my personal and business accounts pending an active investigation. On XX/XX/2023, I received a call from XXXX ( PNC executive ) responding to my initial CFPB complaint. I called her back immediately and wrote her an email. More than a week later Ive yet to get a call back from her. On XX/XX/2023 another PNC XXXX named XXXX called me and asked me to tell her whats going on. I immediately told her that she should be the one telling me whats going on with my accounts and funds. I explained my entire situation extending from XX/XX/2023. XXXX advised me that she will be calling me next week. Since it was XX/XX/2023 I decided to call XXXX for an update. XXXX proceeded to admit that she has reach out to some managers and shes yet to get a response from them since Friday. I honestly feel PNC is discriminating against me. I have some additional proofs and instances that I will be releasing when PNC takes my complaints seriously. PNC has had no basis or evidence to choose to hold my funds from my account. Ive been advised my XXXX XXXX that XXXX has verified not once but twice already with PNC that the funds are solid and PNC refuses to accept that the money belongs to me- a non-white female. PNC not returning my calls and messages Ive been sending is a red flag. Theyve left me with {$0.00} in my name. Theyve shut my business down and left me with {$0.00}. Not only doing this has ruined my life but theyve completely ignored my calls and complaints all on the basis that Im not white and important enough.
Company Response:
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: A lengthy hold of 30 days was placed on a deposit. After the 30 day period the hold was not released and the deposited funds were not available. I spoke to a customer service representative and was not given any sufficient information regarding the hold. I tried to close the account at this point but was told that the hold would prevent that action.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC Bank is refusing to let me have access to my Social Security funds. They have, with no notice to me of any kind, XXXX my debit card, and my only avenue of communication is there 'Customer Service ' phone number. Myself and my partner spent over 8 hours on hold over 2 days. The times that they picked up, the call the call was dropped, they hung up on us more than once, and they thing they could tell me was that I need to go the nearest branch, which is in another state, at least XXXX miles away. When I asked to talk to their legal department, inasmuchas they are violating numerous Federal Laws, they refused to give me contact information. I cant pay my over-due rent, utilities or buy food. This has so exacerbated my XXXX that I had cancel a XXXX scheduled for this morning. This bank, which i shall rid myself of, has history of maleficence as regards my account. Obviously I need funds dispersed to me, but I njeed to know why are they singling me out?
Company Response:
State: OR
Zip: 97266
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: The bank closed the account, i asked for a check and the executive office, XXXX said that if i go to the XXXX branch I could notorize an endemnity form and get a new check but when I went they said they could not do that.
Company Response:
State: FL
Zip: 33331
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received a letter on XX/XX/2023 stating that my PNC checking account was closed. They closed my account due to an unknown reason, as I did not request the account closure. My account had a balance of {$500.00} at the time of closure. The letter stated that any remaining balance would be mailed to me as a cashier 's check. However, I never received the check. I called PNC and was told the {$500.00} was sent to the unclaimed property department and to check on the Illinois treasurer website to file a claim to receive my funds. Upon checking the website, I was unable to find the {$500.00}. I sent a letter to the Illinois treasurer explaining that PNC sent {$500.00} from a closed checking account to the claims department. I received a letter back from the Illinois treasurer in XX/XX/2023 stating they never received the money and do not have it. I went to the XXXX, IL PNC location on XX/XX/2023 to see if I could finally resolve the issue. The employer who attempted to help me made multiple calls to different departments and wasn't able to find a solution. She gave me a number to call and leave a voicemail, so they could call me back and sent me on my way. I called the number, which stated to leave a voicemail explaining my situation, and they would call me back within 2 business days. However, the voicemail box is completely full, so I'm unable to leave a message. I'm not sure what to do at this point ; I'd just like my money back.
Company Response:
State: IL
Zip: 60901
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Good morning, On XX/XX/XXXX I placed an order from XXXX XXXX XXXX XXXX on their website for 2 small pizzas and 2 make your own salads. I received a text message from them at XXXX XXXX stating they had some issues and were cancelling my order. On XX/XX/XXXX at XXXX I contacted them asking for my refund as the charge of {$48.00} was not refunded. No answer On XX/XX/XXXX at XXXX I texted again asking about my refund. They finally answered at XXXX saying it was processed. On XX/XX/XXXX at XXXX I texted again asking about my refund. No answer. On XX/XX/XXXX at XXXX I texted again. At XXXX they answered basically saying it was not their problem. On XXXX I texted again asking where my money was. No answer. Please see attached screen shots. Please refund my money ASAP! I am a long time customer of PNC along with my 5 family members and I should not have to go through all this NOR wait 90 DAYS!!!! For my money that very clearly was not refunded. I have been trying to work with PNC and they keep dragging it out and making false promises and still no money
Company Response:
State: OH
Zip: 44139
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A