Date Received: 2024-01-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX they stolen {$360.00} they never refund it to me any time I dispute a transaction with customer they always mess with Lock my debit card take money whenever they want today I dispute a transaction on XX/XX/XXXX for {$2.00} another transaction for {$23.00} still pending with out my knowledge they Lock my debit card I'm about to pay for my groceries l real can't they stole to much from me I'm leaving pay check to check please do something enough it's enough. Sincerely. XXXX XXXX XXXX
Company Response:
State: FL
Zip: 341XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: They are running my credit without my permission. I dont know why they are doing this. I have not try to finance anything for years.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I have a BBVA VISA credit card. I called the number on the back of the credit card to close it ( XXXX ) and someone answered right away which I thought was strange ( without any recording ). I told him I wanted to cancel this credit card and he said that he needs another credit card information to verify me. That is when I decided to end the call.
Company Response:
State: TX
Zip: 77005
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: A month ago I received emails from XXXX saying I opened a credit card. I did not so I called the help line and they got XXXX down immediately. 2 Weeks ago I received 8 different emails from XXXX about an account being set up. I dont even work for the military, neither do my parents so how that got approved is beyond me. Luckily they shut the account down. Today I notice 2 Pnc login passcode attempts so I call and tried to speak to a lady then got disconnected. I speak with a next man an he just says sometimes it glitches. I told him well I am concerned because someone has been stealing my info. He just said that nobody can get in my account without the passcode.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Notice of Claim for damages XXXX claim for privacy act law violations, notice of violations of credit reporting and 3rd Party selling of private information, violations of terms and agreement
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Improper use of credits and violations of XX/XX/1974 privacy act, XXXX XXXX XXXX dollars for damages claim demand
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Getting the loan
Subissue:
Consumer Complaint: PNC Bank falsily the requirements for a loan. I went through with the process - I was contacted for an extended period however not for a requirement to pay off my other loans. I was shocked because it was not mentioned as a requirement. Now my credit has taken a hit due to false advertisement. PNC Bank is an unfair lender with outdated processes for loan approval.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-10
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On two occasions I have been charged an overdraft fee that put my account in the negative. However, it was the fee that put my account in the negative. When I asked them about it they told me I had pending charges that put me in negative balance. Ive also been set up to notify me if a transaction causes a negative balance. However, they dont alert me until the next day so that I can not react and fix it. Instead they alert me next day after the fact so they can charge me a fee. Its worst experience ever to be used and lie to by a financial institution that we should be able to trust with our hard earned money.
Company Response:
State: IN
Zip: 46268
Submitted Via: Web
Date Sent: 2024-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Frozen ACH for XXXX for 3+ months, no help, will not say why or when I can expect the funds to be released.
Company Response:
State: CO
Zip: 80302
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-08
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I have an employer mortgage interest subsidy to lower my monthly payments. I submitted the signed paperwork to my broker on XX/XX/XXXX. When I received an incorrect request for full payment on XX/XX/XXXX, I contacted my broker and asked him to address it. On XX/XX/XXXX, it remained unaddressed and the bank auto-withdrew the full amount. This caused a negative balance in my checking account. I contacted my broker again and was told that it would be addressed immediately, the subsidy would be applied, and the funds would be returned to me. On XX/XX/XXXX, the funds were still not applied, but PNC attempted to withdraw an additional {$30000.00} from my account. This was declined due to my negative balance. I contacted my broker again, who did not respond. On XX/XX/XXXX, I notified PNC that I was submitting a complaint to the CFPB and was told theyre still looking into the chaos and dont yet have answers for me. My funds have yet to be refunded and my account is still thousands in the negative. I do not have any money to live on and am at PNCs mercy.
Company Response:
State: CA
Zip: 94103
Submitted Via: Web
Date Sent: 2024-01-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A