Date Received: 2024-01-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I write to you with a sense of urgency and gravity, seeking your understanding of a perilous situation that unfolded in this new era of digital transactions. On XXXX XXXX XXXX, I deposited a check, believing it to be a routine financial transaction. Little did I know the imminent danger that lurked in this seemingly ordinary act. On XX/XX/2024, PNC brought forth a revelation that shook the foundations of my financial securitythe check, presumed valid the day before, was, in fact, bad. The shockwaves of this realization echoed through my understanding, as I had never received such disconcerting news from PNC, neither in written form nor through any electronic communication. This crucial piece of information, which could have shielded me from the impending threat, was absent. The lack of timely updates and educational measures to empower clients against fraudulent activities is a glaring oversight on the part of PNC. In a world dominated by digital transactions, where the landscape is fraught with potential dangers, it is imperative that financial institutions take proactive steps to protect and educate their clients. The financial transactions that ensued on XX/XX/2024, underscore the urgency of the matter. My hope is that, through your esteemed understanding, we can shed light on the critical need for enhanced client protection and education in this new era of financial dealings. I implore you to consider the gravity of this situation and its broader implications on the safety and well-being of individuals navigating the intricate landscape of modern financial transactions. I applied for a fully remote position through indeed.com, and during the application process, I engaged with a live chat agent from XXXX, who purported to be associated with the job listing. Subsequently, I was directed to discuss work procedures via XXXX, where I received a job offer along with a detailed contract outlining the job position and hourly payment. The concerning part began when I received a check from XXXX XXXX ( XXXX ) amounting to {$3400.00}, apparently intended for purchasing work equipment such as a computer, cell phone, printer, and software. Following instructions, I was asked to deposit the check into my account, with the assurance that, once cleared, I would proceed to make payments to sellers and testers associated with the job. The requested payments included a transfer of {$990.00} via XXXX to XXXX and an additional wire transfer of {$2300.00}. Alarmed by these transactions, I took it upon myself to verify the legitimacy of the check through XXXXXXXX XXXX XXXX website, where I discovered it to be invalid. Subsequently, I contacted the fraud department, who informed me of the potential fraudulent nature of the situation. Despite my efforts, the wire transfer to the provided account had not been completed, and I reached out to PNC to block the transaction after three calls. ( They only blocked the wire transaction, but they did not block the XXXX transaction, and they could do it because the transactions were pending. ). However, I found the level of protection and assistance lacking, especially considering the gravity of the situation. I felt a sense of vulnerability, questioning whether the response would have been different had I held a different status, perhaps as the daughter of an important XXXX I bring this matter to your attention not only as a victim of attempted fraud but also out of concern for the security and well-being of other users who might encounter similar situations. I believe it is crucial for companies like yours to take proactive measures in safeguarding your users from potential scams, especially when they involve your platform. I appreciate your prompt attention to this matter and look forward to any assistance or guidance you can provide to rectify this situation and prevent it from happening to others. Thank you for your understanding and cooperation. Sincerely, XXXX XXXX
Company Response:
State: UNITED STATES MINOR OUTLYING ISLANDS
Zip: 18201
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a checking account with PNC bank, but it got closed on XX/XX/XXXX. They did not give me a specific reason for the closure even when I asked for the information. The only reason I could think of is that I got scammed by a fake check on XX/XX/XXXX. I notified the bank about it before they approved the check, yet it caused my account to Low Cash Mode multiple times as they tried to confirm the check. I went to their branch at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX to check if my account was ok XX/XX/XXXX. Then they told me that everything is fine as I communicated the possible fake check scam. However, they closed by account and sent me a check of remaining money in my account. This caused me unable to open another bank account in other banks as Involuntary account closure is now on my report.
Company Response:
State: MI
Zip: 48104
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Getting a line of credit
Subissue:
Consumer Complaint: On XX/XX/XXXX, I filed Complaint # XXXX against PNC Bank N.A . ( hereinafter " PNC '' ) regarding their action in processing a credit request for a Home Equity Line of Credit submitted by my wife and I in XX/XX/XXXX. PNC subsequently responded to the Complaint on XX/XX/XXXX, and I provided feedback to their response on XX/XX/XXXX. PNC 's response to my initial Complaint was woefully inadequate. Because the Company 's response was so lacking in content, as well as the fact that other elements of the credit request identified therein form the basis for additional complaint issues PNC should be required to address, I am filing this current complaint against the Company. All information contained in the original Complaint # XXXX remains relevant to this Complaint and are hereby incorporated herein in their entirety. The only productive information contained in the PNC response to the original Complaint were the income and expense numbers used in their debt-service analysis. At the time the credit request was processed and declined, I tried to obtain those numbers from PNC but could not. The income information they utilized in their debt-service analysis was incorrect. The PNC underwriter utilized dividend income related to my wife 's and my XXXX Individual XXXX Accounts ( IRA 's ) with XXXX XXXX. Aggregate income derived from those dividends was {$29000.00}. Dividend income from an IRA is not income, because it is earned within the account and is non-taxable by definition. Dividend income in an IRA becomes part of the balance of the account. Income from an IRA is derived from cash withdrawals ( distributions ) that are made from the account throughout the year. Those withdrawals are aggregated and reported to the IRS as " XXXX XXXX '' in a XXXX for each individual taxpayer. That is the income figure that should be attributed to my wife and I for the tax year XXXX. XXXX IRA withdrawals ( distributions ) for my wife and I for the year XXXX, were {$74000.00}. That is the income figure that should have been used in the PNC debt-service analysis, rather than the {$29000.00}. By subtracting the incorrect figure ( {$29000.00} ) and adding the correct ( {$74.00}, XXXX ), our annual income is {$130000.00}, rather than the {$89.00}, XXXX the PNC underwriter used. Based upon the revised income figure, our debt ratio is XXXX %, rather than the XXXX XXXX PNC derived as the basis for their credit denial. As a part of their response to the original Complaint, PNC provided a recap of their debt-service analysis reflecting the incorrect figures. I have done a revised analysis using correct figures which is included as an attachment to this Complaint. I provided PNC with copies of the XXXX XXXX tax information documents provided to my wife and I by XXXX XXXX. Redacted copies of those documents are included as an attachment to this Complaint. In addition, I have a summary of the documents I uploaded to the PNC document portal utilized in the application process, reflecting that the XXXX 's were in fact received by PNC. They simply chose to ignore them. A copy of the document summary is included as an attachment to this Complaint. In summary, PNC completely mis-handled the credit request my wife and I submitted and declined the request when it should have been approved. In the process, they repeatedly refused to provide the information upon which they based their decision ; information which subsequently proved to be egregiously incorrect. It should be noted that the correct debt ratio of XXXX % reflected in the corrected debt-service analysis is well within the maximum tolerance of XXXX % as referenced in the PNC response XXXX the original Complaint. On that basis, the credit request should have been approved.
Company Response:
State: CA
Zip: 93004
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: PNC has effectively stolen my money. I transferred money from 2 external accounts into their high-yield savings account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I received notice that those external transfers were complete, and then PNC revoked access to my account saying that my banks won't release the funds. I received no fraud alerts or anything to indicate something had gone wrong. I called XXXX XXXX XXXXXXXX who said they released the funds, and the funds have been posted to my PNC account. So now my funds are not in my old accounts, and my new account will not let me access my funds. I was assigned a case manager, XXXX XXXX ( not sure how to spell the last name ) who left me XXXX voice mail and XXXX email. I called and emailed back. 10 days later, she still hadn't returned my calls or messages. My old banks can not recall the funds because they say the funds have already been released, and I can not access my funds because PNC says they haven't been released. I am trapped in a XXXX XXXX of a circular reference. DO NOT UNDER ANY CIRCUMSTANCES BANK WITH PNC
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Trouble during payment process
Subissue: Interest rate
Consumer Complaint: I, m not sure I am in the right place I have a XXXX loan with a Home Equity and questioning the Interest Rate, I am paying close to 8.99 % almost 9 % is this right when I signed up it was XXXX percent and I know Inflation has had some effect but when I asked for the average of XXXX rates get a lot of XXXX quotes we have Good Credit Scores, not sure I really have a complaint or not. Thanks! XXXX XXXX
Company Response:
State: OH
Zip: 450XX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Without notice or reason, PNC froze my checking account on XX/XX/. They have restricted all account access including online banking. Access to even basic information such as balances, statements and tax details has been restricted. Even after several inquiries to multiple departments, no explanation has been given. The continued freeze on all funds threatens immediate and irreparable harm to me and my family. I'm the primary caregiver to both of my parents who are XXXX and require round the clock care. Payments for vendors, municipalities, mortgages and medical bills have gone unpaid and are now past due. I find these actions to be predatory and have reason to believe that my name and race are a factor. Humbly requesting your assistance with an expeditious resolution to this matter. Thank you!
Company Response:
State: PA
Zip: 19082
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I was incorrectly reported 180 days late on my credit report by my servicer. I was under a XXXX forbearance plan which was coming to an end on XX/XX/2023 with my first payment becoming due on XX/XX/2023. I was still experiencing financial hardship and unable to resume payments. I reached out to my servicer requesting an extension and was advised that my investor only granted a 12 month extension. I was then given the option to submit a hardship application which I did on XX/XX/2023. My servicer approved me for a conditional Trial Period Plan on XX/XX/2023. My credit was supposed to be protected since I was under a COVID forbearance/trial period plan. The company failed to protect my credit.
Company Response:
State: CA
Zip: 91773
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to dispute the presence of late payments on my credit report, as listed in the attached report. I believe there is an error in the reporting, and I kindly request an immediate investigation and correction of the information. I have identified the following discrepancies in my credit report : PNC BANK XXXX I request that you conduct a thorough investigation into this matter and correct any inaccuracies in my credit report as soon as possible. The Fair Credit Reporting Act ( FCRA ) requires that consumer reporting agencies investigate disputed items within 30 days of receiving a dispute. Please send me a written confirmation of the results of your investigation, including any corrections made to my credit report. Additionally, I request that you provide an updated copy of my credit report reflecting the corrections.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: their bank accounts that are not mine from XXXX XXXX XXXXtried disputing it with XXXX without an outcome
Company Response:
State: CA
Zip: 90007
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/year>, I contacted PNC Bank for unauthorized charge I noticed on my credit card online account. The fraud department representative asked me to verify whether this charge was made or not and I advised this person that it was not. She then notified me that the unauthorized charge was shown to be credited and that the amount would be reflected on my account within the next 24 hours. I asked if it was necessary to have my credit card changed or if I could continue using the same card, she advised me that there were no restrictions on the card and for me to continue using it. On XX/XX/year> a credit was issued to my account in the amount of {$100.00}. I also made a payment to my account online on XX/XX/year>. I attempted to use my card on XX/XX/year> for an online purchase and the charge was declined. I logged in to my online account and this company has my available credit limit placed at {$0.00}. Upon contacting PNC credit card customer service, I was advised that since there was a fraud detected on my account, they froze the account completely. I was never notified of this action, neither by message nor by correspondence. PNC Credit Card services has been unwilling to assist me with this matter and the customer service area simply says that the fraud department will determine the status of my valid and good standing credit card account.
Company Response:
State: TX
Zip: 78040
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A