Date Received: 2023-01-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In accordance with fair credit reporting act XXXX account # XXXX, has violated my rights. Section 602 A. States I have the right to privacy. 5 U.S.C 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions.
Company Response:
State: PA
Zip: 19147
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, there was a flood in the basement of my condo building that destroyed the electrical infrastructure of the building. Me and the other unit owners called XX/XX/XXXX and immediately had to evacuate. The town of XXXX XXXX, NJ deemed the building uninhabitable and shut it down pending major repairs to remediate the basement flooding and replace the building 's entire electrical infrastructure because it was submerged and destroyed by more than 5 feet of water coming up through the foundation of the building. Because of the pandemic, many necessary parts were on back order and we did not receive a certificate of occupancy to move back into the building until XXXX of XXXX. I was displaced for a total of 16 months and had to rent a new apartment for more than a year. I could not afford to pay a {$3500.00} a month mortgage in addition to rent and bills for another apartment for the 16 months I was displaced. As a result, I stopped paying my mortgage and sought mortgage relief from my lender. My lender wanted me to resume payments in XX/XX/XXXX, even though there was still no certificate of occupancy for the building. I hired a foreclosure defense attorney to communicate with the bank on my behalf and for whatever reason, the bank seems determined to foreclose despite the fact that I earn {$160000.00} annually and am able to resume mortgage payments now that the condominium is finally legally inhabitable and I have moved back into my residence. When I purchased my condo back in XXXX of XXXX, me and the other unit purchasers had it written into our contracts that there would be no HOA or maintenance fees until all 8 units were sold. That was a perk advertised by the sellers for early buyers, since the building had just converted from high-end rentals to condos, and I was among XXXX of the first to buy into the building. Since the building transitioned from rentals to condos, we were told that the property management company that had been tending to the building while it was a rental property would continue maintaining the premises until all XXXX units were sold and the building 's sponsors turned over the HOA to me and the other unit purchasers. Less than a year into living there, me and the other owners who bought into the building realized something was terribly wrong. The property management company stopped maintaining the building and it began to fall into extreme disrepair. A family of squirrels took up residence in our garage, the garage was never cleaned or power washed since purchasing our units, pipes were leaking in the garage next to power sources, the garage and front of the building were not plowed during the wintertime, the heat broke down in the common areas and was never fixed, and many more problems. By XXXX of XXXX, we noticed significant flooding in the basement with mold and an extreme foul odor. This was clearly a public health hazard. After notifying the building sponsors and the property management company that had stopped responding to us, the flooding was never addressed and it kept getting worse. In early XXXX, we called a public health inspector for the town who came and documented the premises but said that because of covid, he was unsure what could be done because there was such a backlog in violations. Me and the other unit owners were in extreme distress and hired a law firm to file suit against the building 's sponsors for breach of contract, consumer fraud, and a host of other violations. Before we could file the lawsuit, the flood happened and we were then immediately displaced. As soon as the building was shut down by the town, we then learned that the building 's sponsors had allowed the master insurance policy to lapse without notifying any of us. We then had the devastating news that we, as unit owners, were on the hook to make hundreds of thousands of dollars in building repairs for an uninsured building. Our individual units had insurance, but the common areas of the building did not. In addition to paying for a rental to live for more than a year, I also paid more than {$50000.00} in special assessments to rebuild the building 's electrical infrastructure. We still need to repair the XXXX elevators that were fried by the flood, but have been quoted $ XXXX and can not afford to fix them. As a first-time buyer, this experience has been absolutely devastating and demoralizing. I remain in shock over what has happened, and that I have had to navigate this ordeal during a once -- in-a-lifetime pandemic. Being displaced has taken a tremendous toll on my mental health and well-being, and I needed to take an emergency medical leave of absence from work. Dealing with this issue became a full-time job and to have my lender not acknowledge the extraordinary circumstances I was dealing with and repeatedly threaten foreclosure instead of loss mitigation seems cruel and unusual. I am unable to sleep at night due to XXXX XXXX about the situation, as well as the financial stress of not having the liquidity available to fund 'my share ' of the catastrophic building repairs plus pay 16 months worth of mortgage in arrears. I am merely asking my lender to work with me on a modification. I am gainfully employed and am more than capable of resuming payments. I have also spent more than {$10000.00} on a foreclosure defense attorney who has not been able to help me. The financial devastation I have endured through no fault of my own is indescribable and surreal.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have attempted to obtain the pay-off balance for loan XXXX since the end of XX/XX/XXXX. I have made over 16 phone calls, resulting more than 2 hours being transferred and placed on hold. In addition to this, my attorney, XXXX XXXX, has called numerous times, both being told the pay-off would be sent anywhere from 30 minutes to 7-10 days. To-date, the only documentation I have received from PNC is the attached payoff statement sent to my attorney. The additional information ( letters of pay-off ) have been sent via their collections agency. My account was placed in forbearance as part of the CARES act. The forbearance ended XX/XX/XXXX. I have been told I could not speak to PNC regarding the loan, and that I needed to have my attorney contact PNC on my behalf. Likewise, my attorney has called and been told he couldn't speak on my behalf. I have also requested to make payments and have been told your company could not accept payments at this time. I was able to reach a representative who, without hesitation, accepted two payments totaling {$130000.00}, posting on XX/XX/XXXX and XXXX from my account, in addition to the {$1500.00} posted on XX/XX/XXXX. According to the Payoff Statement sent on XX/XX/XXXX, the total owed is {$170000.00}. PNC 's online statement for the transaction period of ( XX/XX/XXXX to XX/XX/XXXX ) Payment for the XX/XX/XXXX regular payment was recorded on XX/XX/XXXX in the amount of {$1500.00}, which was the amount due provided by your representative as the monthly payment. I spoke to several representatives asking what the pay-off amount was beginning XX/XX/XXXX as the funding was and still is available. After several additional calls, I decided to make payments to reduce the principle, resulting in a reduction of interest charged. According to PNC 's online statement received for the XXXX cycle, the {$1500.00} was not applied to the account. The outstanding principle should have reduced from {$160000.00} with the XX/XX/XXXX payment. When I received the billing statement for XXXX, the outstanding principle still remained at {$160000.00}. I made a total of {$130000.00} payments since XXXX, XXXX, however, according to your statements, none of which has been applied to the account. I specifically stated I wanted the residual payment of {$26000.00} applied to the outstanding balance and credited to the XXXX monthly payment. I paid {$130000.00} to the PNC directing them the payment be fully applied towards the principle and expected this to be completed. Additionally, the statement for the XXXX states, if the amount of {$23000.00} is paid account would be current. On your XXXX - XXXX statement it states, if the amount of {$24000.00} is paid the account would be current. This astounds me that having paid {$27000.00} the account would not only be caught up, it would have exceeded the amount due, with the residual being applied to the XXXX monthly payment amount. The XX/XX/XXXX and XXXX statement also states, the amount of {$6100.00} in escrow/impound overdraft has not been paid through XX/XX/XXXX. It was my understanding that the amount paid brought the account current, if your documentation is true, then as part of the payment due it would include the escrow amount, interest, and unpaid principal balance updated for the forebearance period, not carry forward as additional escrow of {$6100.00}. In addition, the interest needs to be adjusted against what the actual principle amount should be with the {$130000.00} applied. At this point, I am demanding a complete itemized detail of all charges, including application of the amounts to be applied directly to principle and the payments made for XXXX & XXXX month installments. I am also expecting the interest charges assessed be corrected to reflect the actual amount against the correct principle. The corrected escrow owed, which should be XXXX for the current year, as it was paid on XX/XX/XXXX, no later thank Thursday, XX/XX/XXXX.
Company Response:
State: OK
Zip: 73160
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: THIS SERVES AS XXXX ADDENDUM TO COMPLAINT FOR XXXX. AS STATED WE WERE VERY INTERESTED IN THIS PROPERTY HOWEVER, AFTER AN EXTENSIVE INVESTIGATION WE COULD NOT UNDERSTAND WHY THIS HOME IS BEING SOLD FOR THE XXXX TO XXXX TIME AT AN EXTENSIVE PRICE POINT. IT APPEARS COMPASS BANK NOW PNC HAS REFERRED THIS HOME TO XXXX FOR SALE. THIS HOME HAS BEEN PAID OFF AT LEAST 5 TIMES DUE TO THE MORTGAGE FRAUD. IN ADDITION, XXXX WAS ON THE HOMW SO THE BANKS WERE PAID. SO WHY IS THIS PROPERTY NOT BEING SOLD AT THE MINIMUM, PRICE POSSIBLE OR GIVEN AWAY. THE HOME HAS BEEN ABANDONED FOR OVER 1 YEAR. WE CONTACTED THE BANK DUE TO A MUCH NEEED TRANSITION, HOWEVER THEY WERE NOT COOPERATIVE. I THINK IF I RECEIVED A CALL FROM AN INTERESTED PARTY NOTIFYING THEM OF THIS ISSUE I WOULD GIVE THEM THE HOME FOR PENNIES, PAY FOR THE CLOSING COST, TAXES, PROVIDE A FULL WARRANY DEED AND A XXXX TITLE VERSUS BEING UNDER INVESTIGATION FOR FRAUDULENT PRACTICES, THIS REALTOR IS REALLY SHADY. IF PNC IS NOT XXXX BANK WE APOLOGIZE, HOWEVER IT'S STATING ONLINE PNC IS THE BANK PROVIDING THE MORTAGE. THIS COULD HAVE TAKEN EVERYONE INVOLVED OUT OF THE LIABILITY ZONE, THEY GAVE LIED ABOUT THE ENTIRE BACKGROUND ON THE HOME. IT ; XXXX BEEN SITTING FOR OVER A YEAR, INDIVIDUALS HAVE MOVED IN AND OUT THE HOME LONG ENOUGH TO TAKE OUT FRAUDULENT MORTGAGE WHICH APPEARS TO BE AN INSIDE JOB AND ABANDONED THE HOME. THIS HOME IS A XXXX HOME. IT NEEDS TO BE PULLED FROM XXXX IMMEDIATELY! THIS IS SCAM! COMPASS REALTY APPEARS TO BE A SUBSIDIARY OF PNC BANK. NAME SWITCH! WOW THIS IS THE SAME SCAM WE WERE VICTIMS OF!
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Our loan was transferred from The XXXX XXXX to PNC Bank in XXXX. Prior to the transfer, The XXXX XXXX sent us an Escrow Account Disclosure that stated we needed to pay {$260.00} or our would increase starting XX/XX/XXXX. Since I was already told that our loan was being sold AND MOVING TO PNC Bank as of XX/XX/XXXX I was confused. So I called The XXXX XXXX and told them I wanted to pay the amount due of {$260.00} but since our loan is being transferred do they recommend I wait and they said that's fine. So XXXX comes and PNC Bank finally sent us our first mortgage statement and it's our normal payment due of {$2600.00}. Nothing else comes in the mail until the next statement that says this payment is {$3400.00}. We called them right away to find out what happened. They said it's our escrow. We looked at the different statements and saw they are now requiring an increase in our escrow by an additional {$720.00}. Our payment was due but they ( PNC ) said we had to make payment now and we can figure it out in the next week or so. So we had the increased payment. I called back to PNC a week or two later to see if they figured out the problem yet and was told yes, they don't know New Jersey taxes so they double charged us ( County & City taxes ). I asked if this being fixed they said we are putting in another request for the escrow department to take another look at the account and they told me to call back in about a week. I call back again to follow up because another payment would be due again for XXXX and I was told another run around that we don't have any answers so you'll need to make another large payment. Now here we are in XX/XX/XXXX and another payment is due. I called today and they still don't have any answers. They just keep telling me to make these large payments.
Company Response:
State: NJ
Zip: 08723
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a complaint against PNC Bank for the ongoing issues I and many other users have experienced with mobile and online account access. I recently opened an account with PNC ( on XX/XX/2022 ) and have been unable to access my account through the mobile app or on a browser. When I first encountered this issue, an agent at the bank assured me that it was a temporary issue that would be fixed soon. However, it has now been several days and I am still unable to access my account. According to " XXXX XXXX '' sites, there have been a large number of user reports about problems with PNC 's mobile and online banking services. This has also been reported on social media, with many users stating that they are unable to access their accounts. What is most concerning to me is the lack of response from PNC on this issue. There have been no official statements from the bank on their websites or social media accounts, and it appears that PNC is ignoring users who are asking about these problems on social media. I am writing to request that the Consumer Financial Protection Bureau take action to address this issue and ensure that PNC is held accountable for their lack of transparency and customer service. The inability to access my account is a major inconvenience and is causing me undue stress and frustration. While I have been unable to screenshot the error screens on my phone and browser for the days I have been locked out of my account, and I understand that third party user report sites may not be good evidence, please investigate PNC Bank 's practices and how they handle their services and customer satisfaction. This issue is causing me great frustration and inconvenience, but many other people facing this are not as fortunate and rely on these services to pay their bills, mortgages, etc. and can not do so because of PNC 's negligence. Sincerely, XXXX XXXX
Company Response:
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I will try and explain this in the most comprehensible manner- it gets a little convoluted because of how PNC treated an unauthorized debit charge to my account on XX/XX/XXXX, XXXX first by paying it, and then treating the situations as if it were a credit card charge-back dispute ( I got my start XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX so I know charge-backs ), and thus inserting themselves in an argument they had no business getting involved in and because they had paid the charge to the merchant XXXX ( and never reversed it -even temporarily ) my numerous attempts at getting information for XXXX and working through the problem - was a nonstarter cause they had been paid- ultimately resulted in PNC reversing the temporary credit and hitting my checking account with this unauthorized disputed charge RECENTLY and here is the kicker, I had two bills for two credit cards to be paid that were scheduled to be paid but PNC reversed the XXXX ( bouncing them ) in order to apply those monies to the XXXX debit reversal which was huge- originally back on XX/XX/XXXX when I had about XXXX XXXX in my checking account- {$2300.00} and then on XX/XX/XXXX when I had the money to pay {$78.00} XXXX XXXX XXXX and {$62.00} to XXXX leaving me a XXXX {$1.00}, they unpaid those to and bounced the payment and and added back the {$78.00} and {$62.00} to the {$1.00} and then put the {$2300.00} putting my checking account to a negative {$2100.00} ( they also charged me to bounce fees for the {$78.00} and {$62.00} at {$36.00} a piece but since then removed them ) So I had to pay both those charges again plus the cc bounced check fees from a different bank checking account and my PNC checking balance sits at this - {$2100.00} since. And I swear if they close this and report me to the XXXX XXXX I will sue them. So here is how it happened, for XXXX years I had been renting a car through XXXX with XXXX. I was deactivated after 7 years and with a XXXX rating abruptly and without cause or my understanding - that happened on XX/XX/2022. I went to return the vehicle but owed for the week {$330.00} which I did not have - AND BELIEVE ME IF I KNEW PNC WOULD ALLOW A DEBIT THAT LARGE against my checking account balance I would have settled up- Because I had a relationship with the people at this XXXX ( after XXXX years ) and because I didn't think I had the ability to overdraw my PNC XXXX account on a debit charge ( at all ever- it NEVER was allowed by PNC XXXX XXXX attempted to charge XXXX XXXX more than was in my checking account IT ALWAYS was denied. Anyway the guy there knew I was upset with XXXX and appealing and he told me to take car home and ... .. hopefully I was back XXXX,. that didn't happen and I suffer from XXXX XXXX ( enough to be awarded XXXX for XXXX and a host of other -- in my past ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I couldn't get the car back to XXXX until XXXX XXXX when the XXXX was closed but had left in the return parking space keys under mat and a note explaining that I lost the appeal - still didn't have the XXXX to pay bill but would contact XXXX and make payment arrangement. I owed now XXXX weeks at {$330.00} so {$1000.00}. And I might add after XXXX years nonstop renting from XXXX with not even a free bonus day ever thrown in, I was 100 % okay with having to make an arrangement-plus I had no choice no money. XXXX XXXX had sent a return the car letter during this time with a number that you could NEVER EVER get though- you couldn't; leave a message and after waiting on hold for so long they would disconnect the call. So I couldn't call to say what the delay had been NOR when I dropped off car I tried all day Monday to let the national XXXX know- I knew XXXX the local would seat and find my note and key inside ( which they did ) BTW I took a picture with the date stamped of car in return space. So I was absolutely flabbergasted when PNC accepted and put through a debit charge from XXXX for XXXX XXXX throwing my checking account into a negative status and causing the problem that I still face. A. no matter what this amount far exceed what I knew was owed and regardless did not have the funds to pay. How PNC would accept such a huge charge and pay it when I had only {$18.00} in my checking account is mind blowing. When I protested and started right off with the premise that this never should have been a debit charge accepted by them. XXXX I knew I owed around {$1000.00} which only XXXX days early had I returned car and was waiting to hear from XXXX to make payment arrangement. I still have no idea how they came to the amount- and as I said my XXXX attempts contacting XXXX XXXX got me nowhere because they had been paid by PNC XXXX they had no incentive or desire to help me. So even though I still have the position that PNC never ever should have accepted this debit amount and that there was no justification to pay {$2300.00} when my daily balance never exceeded XXXX XXXX YEAR, I let them treat this like a charge back and my reason code was UNAUTHORIZED charge. We canceled my debit card number AND I learned I did have a overdraft allowance on my debit card that I never was aware of ( and it was {$100.00} ) I made sure that I did not have any overdraft on my debit- ALL my life if I don't have the funds available in my checking account - any charge to my account that exceeds my checking account balance is REJECTED. Now before PNC decided that this was a legitimate charge ( how? based on what? ) and to reverse the credit ( to my checking account ) on XX/XX/2022, PNC accepted a debit charge from XXXX for {$88.00} and took the $ out of my checking account - throwing it into a smaller negative balance. I called them up and asked how did this happen? I had no idea what an {$88.00} XXXX charge was for - the car had been retuned in XXXX - furthermore I had canceled the debit card that the charge was put through PLUS I didn't have {$88.00} in my checking account- so this is being disputed too. NO other institution or myself attempting to use my debit card when I don't have the funds in checking EVER gets through but XXXX I suspect they use PNC bank and are a huge client. I want out of XXXX I the XXXX charges reversed so I can close this account but they won't let me. I know I will XXXX again and that I have to resolve this with XXXX so I can use them again. But I can't get XXXX the line to talk to me because PNC paid them and double what I owed. Now I can attach all my letters to PNC and XXXX if you allow. Thanks, XXXX XXXX
Company Response:
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I did a dispute from my bank on XX/XX/XXXX for the amount of XXXX and its been past the 90 days and i havent heard anything back from them about it and i did another dispute last week for the amount of XXXX and still havent heard anything back from them. I didnt even received any provisional credit or no decision
Company Response:
State: MI
Zip: 48228
Submitted Via: Web
Date Sent: 2022-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I received a consumer report from XXXX XXXX XXXX on or about XX/XX/XXXX. The report contained a detailed accounting of my XXXX banking account transactions with PNC Bank/Compass Bank XXXX XXXX XXXX XXXX Compass Bank, aka BBVA , was purchased by PNC Bank in the XXXX XXXX ). PNC Bank shared my person information in violation of PNC 's Terms & Conditions with its checking account customers which states on page XXXX : FEDERAL LAW GIVES YOU THE RIGHT TO LIMIT only sharing for affiliates everyday business purposes information about your creditworthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. It also states in PNCs Term & Conditions that : Non-affiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies. PNC DOES NOT SHARE with non-affiliates It further states in PNCs own Terms & Conditions the following for California Residents ( as I am a resident of California ) : All statements to Federal Law mentioned above reference U.S. Federal Law. California and Vermont : If your account has a California or Vermont billing address, we will AUTOMATICALLY LIMIT SHARING your information with affiliates and non-affiliates or for joint marketing with other financial companies. Additionally, PNC and XXXX XXXX XXXX have violated my federally protected rights under the Privacy Act of 1974/5 USC 522a by sharing my personal information. As there was and exists no permissible purpose under the law, for PNC to share my personal information with XXXX XXXX XXXX, a XXXX party, both PNC and Early Warning services are in violation of 15 USC 1681b. They also violated 15 USC 1681b, Title IV section 604 ( aka Fair Credit Reporting Act ) and Public Law 90-321, by sharing and disclosing my personal information including my social security number which is illegal to do under federal law. The laws states that it is only to be shared " In response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ) '' ; or, " To an agency administering a State plan under section 654 of title 42 for use to set an initial or modified child support award. '' At no time did I give permission for PNC to share my information with XXXX XXXX XXXX who is a nonaffiliate. At no time did Early Warning Services obtain my consent to obtain my information for any permissible purpose. At no time did PNC communicate, indicate, inform, nor seek my consent to share my personal information with Early Warning Services. Because both PNC and XXXX XXXX XXXX have acted fraudulently with my bank account and my personal information, they have violated PNCs own Term & Conditions which expressed that it does not and would not share personal information with a nonaffiliate, but they also acted abusively violating my consumer rights under 15 USC 1692, UDAAP and CCFPL. I will also be reporting these violations to the CA Attorney General, DFPI, and the state and federal Comptroller 's offices.
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I contacted PNC bank twice on XX/XX/XXXX after receiving XXXX XXXX XXXX monthly service charge. I requested the fee be refunded and my account type be changed. The fee was refunded, but the account type was not changed. I called PNC bank on XX/XX/XXXX as I had received another XXXX XXXX monthly service charge. The account type was not changed despite XXXX requests to do so. I requested to speak with a manager and was denied. I requested the XXXX XXXX monthly service charge be refunded as I had previously requested the account type be changed and requested the account to be close. I was told the fee could not be refunded. Since the fee caused a pending transaction, I was told the account could not be closed. My still open PNC account is consistently low on cash since I have long since moved my cash to another institution. PNC refuses to change my account type, close my account, or refund me the fees caused by ignoring my service requests.
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A