Date Received: 2023-01-11
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: My car loan was sold from BBVA Compass to PNC when PNC bought out BBVA Compass. Upon transfer, PNC showed my loan to be a XXXX month auto loan when it was an XXXX month loan from the beginning. Our loan should have been paid off in XX/XX/2022, but I have been forced to make continued payments of {$540.00} each month thereafter due to their incorrect information. I have attempted to contact them several times with no resolution. I have requested documentation, which they did send and that documentation confirms that my loan was XXXX months, not XXXX. They attempted to charge me an additional XXXX XXXXXXXX more than the total amortized payments on my original contract and the contract was never modified or refinanced, so PNC is simply just trying to steal money at this point and no one @ PNC cares to help fix my account.
Company Response:
State: TX
Zip: 76226
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Customer representatives from PNC from the XXXX number that collect credit card payments told me that if I make the payments in the XXXX and XXXX is that what keep the account up to date and I wouldn't fall behind. Turns out that was wrong advice and I was very surprised when the account ran 30 days past due because it's never done that because I've kept up with it. Customer service gave me wrong advice as far as the minimum payments That's why the account fell behind or I would have made sure I kept it as current as possible. Please remove the negative information from the credit report as I'm in the process of trying to purchase a home and it could be detrimental to the credit report. Thank you for your time and consideration.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received a call from the XXXX XXXX of PNC on XX/XX/2023 from XXXX XXXX XXXX stating PNC was closing my account and l would be receiving a check within a few days. On XX/XX/2023 l received an email stating that PNC wants more time and l don't understand what for? XXXX HAVE NOT RECEIVED ANY FORMAL STATEMENT FROM PNC, ONLY THAT THE PERSON WHO PLACED THE HOLD WAS ON VACATION WHICH TOOK A MONTH AGO. SINCE THAT I HAVE RECEIVE A NOTICE TO VACATE FROM MY LANDLORD AND I HAVE NO MONIES FOR FOOD AND BILLS. PNC BANK HAS NO RIGHT TO HOLD/DELAY RETURNING MY FUNDS. PNC HAS CONTINUED TO IGNORE MY REQUEST TO EXPLAIN WHAT HAPPENED AND OR WHO THE INDIVIDUAL RESPONSIBLE FOR PLACING THE HOLD OF THE ACCOUNTS NOT SURE IF YOU CAN ASSIST ME WITH FILING A CIVil COMPLAINT AGAINST PNC FOR DESCRIMINATION, BUT THIS MATTER HAS CAUSED A SEVERE FINANCIAL TOLL.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I was XXXX and some one took out a {$20000.00} loan. I got proof that I was XXXX at the time of the loan.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: So I XXXX XXXXXXXX on XX/XX/XXXX. I had XXXX and ended up using my XXXX XXXX credit card XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX PNC sold my debt to a collection agency, who offered me a deal to pay off what I owed to them and I payed it in full. Now it's been haunting my XXXX XXXX for 2 years. It's difficult having to pay down payments for things and the payments are almost the whole price. I've did my payment. I've done my work. The only thing I owe is federal student loans. Why is this still XXXX down my score?
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: There were Fraudulent transactions on an PNC Checking Account I had last year. My account was unknowingly compromised from someone I DO NOT know which a check for $ XXXX as result I closed my Account by calling PNC Customer Service to stop further activity! NOW Im currently in debt of that amount and Im in XXXX XXXX & Its XXXX things I want to accomplish and have been trying to but can as result of this which I cant afford to pay and feel I shouldnt if I didnt or dont have an idea who may have submitted this Item without my knowledge!
Company Response:
State: OH
Zip: 44128
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I went into PNC Bank to let them know I was selling my home and the lien they have on my home needed to be released. The loan in question had a XXXX balance and had not been used in years. After contacting PNC Bank Customer Service numerous times via phone and in-person, contradicting information was given to me during each conversation. On XX/XX/XXXX, I received an in process letter from PNC indicating the appropriate mortgage documentation has been or will be sent to the County to release the lien on my home. As of XX/XX/XXXX, the XXXX County Clerk of the Court indicates the documents have not been recieved and the lien therefore has not been released. Our interactions with PNC Bank have been difficult and contractictory. All the representatives we have interacted with at PNC BANK have been unprofessional and inept.
Company Response:
State: FL
Zip: 32757
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I sent a check to XXXX XXXXXXXX XXXX XXXXXXXX for {$8.00} on XX/XX/2022. XXXX did not cash that check and someone else took that check and check washed it. They wrote a check to XXXX XXXX XXXX for {$740.00} on XX/XX/2022. PNC took the money out of my checking account on XX/XX/2022. I proceeded to tell my bank that this was not a check that I wrote. PNC took all of my complaint information about the fraudulent check and had it notarized. They sent the information to XXXX XXXX XXXX on XX/XX/2022. This is the bank that the XXXX XXXX XXXX deposited the check into. I have been in contact with PNC for over 5 months now with no results. I would like to know when I can expect my money back. I am a XXXX with very XXXX XXXX and need the {$740.00} to live on. I hope that you can help me. I really appreciate your attention to this matter. I don't know what else to do anymore. Thank you
Company Response:
State: MI
Zip: 49002
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX we reported fraudulent use of our debut card to PNC bank. That same day we cancelled the compromised card and received a new card. Due to the holidays we did not realize the fraud had been going on for a little over a month. The initial fraudulent transaction was on XX/XX/XXXX. On this same date there were XXXX other transactions all charged through walmart.com. Altogether there were XXXX transaction from XX/XX/XXXX through XX/XX/XXXX. The dates of those transaction are as follow : XX/XX/XXXX - XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Initially PNC gave us provisional credit for all the transaction. However on XX/XX/XXXX we received a letter advising they were reversing the provisional credit because we did not notify them in a timely matter. Specifically, " as noted in our XXXX XXXX Funds Transfer XXXX XXXX, we must receive notification no later than XXXX days after we sent the first statement on which the unauthorized transaction ( s ) appeared. '' i immediately called and to dispute the reversal, and asked they reinvestigate. I was assured this was mistake because they had included a change back on XX/XX/XXXX as part of their investigation. I confirmed the charge in XXXX was not fraud, and we were only contesting those starting in XXXX. On XX/XX/XXXX I received XXXX letters advising the had completed their investigation and determined I had not reported the charges timely. Again, I immediately called to dispute their response. My call was elevated to someone in the fraud the department who told me they go back XXXX years to investigate fraud, and if I have any transaction with that merchant the XXXX days starts from the initial transaction per XXXX XXXXXXXX I again explained the charge in XXXX was not fraud. She again said it does not matter per XXXX XXXX I'm responsible for all charges to that merchant. I asked to speak to a supervisor which I was told she was unavailable. I asked for a return to which to date I have not received. I also asked for the specific language from XXXX XXXX, which I have not been provided. i went into the branch on XX/XX/XXXX to elevate my concerns, at which time they also told me this is a mistake and I should not have an issue getting my money back. I received a call from another customer service representative ( XXXX XXXX ) on XX/XX/XXXX which again she said she would elevate to her supervisor, and would call me back within XXXX hours. On XX/XX/XXXX I had not received a call yet so I called again. XXXX told me she did elevate my complaint and was told they go back XXXX years in their dispute investigation, so all charges past XXXX days of the XX/XX/XXXX charge I would be responsible for per XXXX XXXX I again asked for the specific language from XXXX XXXX, which she was unable to provide to me. I asked my complaint be raised to their XXXX XXXX which she agreed and said I would get a call in XXXX hours. To date I have not received a return call.
Company Response:
State: OH
Zip: 45459
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was making a transaction thinking I was working with my bank which is PNC but it was a scam and the person I was talking to was a scam artist and took {$1600.00} from my account on XX/XX/XXXX. I immediately spoke with my local PNC branch and was assured by management everything would be done to assist me in getting my money bank. Unfortunately, PNC has done nothing to help me and their customer service has been terrible as they never return my calls and never call when they say they will. I was also told by a high level PNC manager at the corporate office who refused to let me speak to his boss and nastily said to me that we can give people money back but he refused to give me back anything. It has been the most frustrating and unprofessional institution and people I have ever had to deal with.
Company Response:
State: NJ
Zip: 08648
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A