Date Received: 2022-12-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been in a non stop struggle with XXXX XXXX XXXX ( XXXX ) who services my private student loan I took out during my XXXX education in XXXX when I was XXXX years old. The loan is through PNC. XXXX has made it impossible for me to defer payments. In XX/XX/XXXX, I had my first child and was without work or pay due to XXXX XXXX XXXX XXXX I had to fight to be able to postpone payments and since then, they have not allowed me any more deferment or forbearance time. On XX/XX/XXXX, I reached out to potentially lower my payment and they suggested I apply for a loan modification. I received the form on XX/XX/XXXX and submitted it back to them via their online portal on XX/XX/XXXX. My elderly mother has power of attorney for my grandmother who co-signed my student loans nearly 20 years ago. My co-signer grandmother now lives in assisted living with XXXX and is unable to fill out the loan modification paperwork independently, and her assisted living home is XXXX hours away from my home. XXXX has found every reason to reject my loan modification- they needed the form to have N/As instead of blanks or zeros, despite working with them to fill out the forms repeatedly. They told me my paycheck was too small and unreadable, despite sending them the only check form Im able to receive from my employer. I submitted forms back and forth to them more than 7 times since XX/XX/XXXX through XX/XX/XXXX, and finally on XX/XX/XXXX, I get an email that my application was expired and I will need to start all over again. I am absolutely drowning in student loan payments. Between XXXX and another private loan with XXXX XXXX XXXX, I am currently paying more than {$600.00} a month just in private student loans. This has made trying to buy a house impossible. I was late on XXXX payments waiting for them to finalize this loan modification but they are so desperate to squeeze every last dime out of hard working small families, they refuse to make any adjustments or accommodations, and even during the holiday season? Its pathetic. I worked on this during XXXX, my daughters first birthday, now through XXXX and potentially looking at having to fight with them through thei New Year.. and Ive already paid off the money I originally borrowed XXXX over - and I still have XXXX more years of payments. I am disgusted, discouraged and absolutely broken down by this process. I wish I could go back and tell my teenage self to avoid this servicer and this loan at all costs. This has cost me so much time, money, and peace, and Ill never get any of that back. All for what? To have a job I could have gotten without my XXXX and XXXX XXXX. I was conned into this and I have no way of getting out. I cant even die to get out of this, its terrible.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I applied for Hardship for my mortgage. It is currently in forbearance until XXXX but in the meantime I have submitted my application for Hardship. The application and follow up requirements were provided to the credit analyst. However my case was closed without a credit decision being made. The credit analyst has not read or understood the information provided, actually they ignored the information provided and just worked on a checklist. My observation is that I was not given a fair resolution to the hardship application and they want me to start the process over again. The information provided including signed documents from me and the contributor, which is my spouse. The XXXX in charge of the case XXXX has also not read or understood the information provided and did not add any value to help the credit analyst in this scenario. I received a voicemail from the XXXX and within 24hrs she closed the case not giving time for me to respond.
Company Response:
State: AL
Zip: 35244
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I was unable to access my PNC online banking at the beginning of XXXX. I called PNC customer support right away and then I have been told to wait someone would call me and provide more information about current issue on my account. I missed the call from PNC at the earlier morning, and I got the email from one of retailer managers on XX/XX/2022 asking me to provide a good phone number or call by phone at XXXX, extension XXXX to discuss the matter further. However, no one replied to my followup email, and no one returned phone calls to me, at the same time, I am unable to login my online banking to review transactions history also transfer my funds to my banks. Today, I just called PNC customer support again, there is no useful information has been added to my case in the past of XXXX months, and I have been told that I have to wait few more months or a year to get my account closed by itself, and there is no way to close my account currently which means I am unable to access my online banking to withdraw my money until it get closed.
Company Response:
State: CA
Zip: 92782
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Trying to open an account and it wont allow me to open the account
Company Response:
State: NJ
Zip: 07206
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-21
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Sold our old home and closed XX/XX/XXXX. Our HELOC had a XXXX balance, but when we got to closing, we were informed it would cost {$2400.00} to close it. Title agent said shed never seen a fee that big in her career. When I got home I immediately called PNC to find out what the deal was. XXXX said it was a BBVA doc and she couldnt find it. I said somebody found something to charge me {$2400.00}!? She said she would have a mangager call me in 24-48 hours ( never happened ), and she would have them pull a hard copy of the doc and have it sent to me ( never happened ). I finally get a call on XX/XX/XXXX saying the fees are legitimate due to the loan being closed within 2 years of opening, subjecting me to appraisal and closing costs that were initially waived. Lady said she would email me the HELOC doc. When I get the doc via email, it is the 8 pages going over how {$2400.00} is owed. They did not include the entire contract ( around 66 pages ), and definitely didnt include the addendum to the home equity line of credit explaining how the sale of the house is an exemption to these fees. I respond by attaching the section of the addendum that goes over the sale exclusion. Only then did I get a call back the next day from another lady, finally admitting they didnt include that part and she has now read it, and will try to start the process of a refund, but has no idea how long it will take
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2022-12-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-22
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Hi... I have lived in my home for XXXX years ... I have a mortgage with PNC and I been trying to get a loan modification because I fell behind in my monthly payments ... I have sent in the modification papers to Loss Mitigation at PNC Mortgage and I have been turned down because they say I Photo Shopped ( made up ) my Direct Deposit pay stubs and because of that they say they did not get the required paperwork ... I was turned down multiple times for the same reason ... my home goes to auction XXXX ... I hope there is something that can be done since they are totally wrong and my pay stubs are legitimate ... I have attached XXXX weeks of pay stubs... thanks... XXXX
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2022-12-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: There is fraudulent activity at PNC that is using my personally identifiable information. I have been working with PNC and CFPB regarding suspicious activity. I initially contacted PNC on XX/XX/2022 and again on XX/XX/XXXX when there was no follow-up. I then opened a case XXXX w CFPB on the XXXX of XXXX when it was apparent I needed an advocate. PNC, XXXX XXXX, contacted me on the XXXX of XXXX. XXXX assured me that issue was resolved and that I would not receive any further communication related to these accounts. I have in fact received XXXX more letters regarding these accounts the latest sent the XXXX of XX/XX/2022. And, it is now obvious to me these are fraudulent accounts. The most recent notice is from a third party with same name and address that is on PNC accounts. I am opening a new case for XXXX reasons. First and foremost is the fair resolution expected has changed given these are fraudulent accounts. Second, I have no way to update the existing case.
Company Response:
State: MO
Zip: 63367
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: PNC Bank is requiring me to purchase homeowners insurance coverage for XX/XX/2022 to XX/XX/2022. My insurance agent says XXXX XXXX XXXX XXXX XXXX can't provide coverage for the past, which makes sense. PNC will soon charge me {$190.00} to purchase said past insurance. PNC won't speak to me on the phone and I hit deadends trying to resolve this issue online. Please tell me who is correct. Thank you.
Company Response:
State: CA
Zip: 95472
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: XXXX, XXXX, XXXX and PNC Bank. I had a loan for this Vehicle XXXX XXXX XXXX XXXX XXXX back in XXXX during XXXX ; XXXX XXXX call me and let in me know that this Vehicle has a XXXX and is going to give back to the XXXX holder PNC Bank ; the value of this vehicle it was Over XXXX PNC Bank never contacted me about they have the Vehicle ; according with the Law ; i i have the right to receive a letter giving me the opportunity to paid off.Never happens they just put in my credit as a charge off for the full amount {$99000.00} ; remember the value of this car was over XXXX XXXX to be exact ... .where is the paperwork showing they sold at the auction by law ....! please help me ..... XXXX XXXX ( XXXX ) XXXX
Company Response:
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-20
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I applied for and accepted a HELOC with PNC based on an assurance by the loan processor that, based on the appraisal, I could increase my line of credit and lower the interest rate to a lower variable rate. On XXXX, I received a call from the loan processor confirming a rate of XXXX XXXX on a loan to close on XXXX. In XXXX, I received loan documents with a rate of XXXX XXXX. When I questioned the loan processor, she stated that the underlying index on which she calculated and confirmed my rate had changed over the weekend. When I asked her for proof that had occurred, she claimed to have made a mistake, admitting that the index had not changed. I am still waiting to close on the loan for {$190000.00} at XXXX XXXX. I understand that if the index changes my rate will adjust accordingly.
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2022-12-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A