Date Received: 2023-01-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: PNC Bank of XXXX NC took my grandfather 's inheritence meant for me as per his will and disbursed it to my father when he fraduently opened an account with my birth certificate forged to look like I was 18 when I was a minor. They admitted this and said although this is their fault they don't feel responsible for replacing the funds. This has been an issue for going on 7 years.
Company Response:
State: IL
Zip: 61008
Submitted Via: Web
Date Sent: 2023-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I was approved for the PNC XXXX XXXX XXXX credit card ending XXXX on XX/XX/2022 with a promotional offer of {$200.00} if {$1000.00} of purchases is completed within 90 days. We are well into XXXX and PNC has yet to provide me with the credit card. I have contacted them several times and they have stated " due to a vendor issue there is a delay in printing and mailing the cards '' my card is still " pending ''. So I've already lost a month of the promotional period. I've requested that they extend the promotional period due to the time lost to their " vendor issue ''. They have refused. I propose as requested relief that they credit the promotional bonus of {$200.00} to my statement without me needing to make {$1000.00} in purchases. Initially I was going to do my XXXX shopping with this card. But XXXX has come and gone. It is deceptive for them to say I have 90 days when they take several months to send me the card. Clearly they knew of this " vendor issue '', yet they made no effort to inform me of it when applying for the credit card. They have lied, and refuse to make it right.
Company Response:
State: MN
Zip: 55104
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/XXXX PNC Busines Bank credit card withdrew {$840.00} from my business checking account without my consent. I called the XXXX ( XXXX ) at XXXX on Saturday to ask why they made the withdrawal from my account, the representative said that I called them on XX/XX/XXXX to set up the payment arrangement. I told her I DID NOT CALL PNC BANK AT ALL. I asked her to check her recordings and tell me when have I made a call to them, she placed me on hold twice and then said well she doesn't have any information and that I would have to call the front end collection to get any further information. I did not authorize and no one from my company authorized pnc bank to withdrawal money from my account. My business credit card was revoked and closed in XXXX.
Company Response:
State: PA
Zip: 19142
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I opened an account at the BBVA bank that did not have any charges, then this bank was acquired by PNC bank and without any authorization from me they began to deduct monthly money from the account. I call customer service without any solution. They say that since I have never used my account they can not attend me. I have to go to a branch. I tell them that I live in XXXX and I can not go to a branch. My request is that the charges made from the account be returned and that the account continue with the same conditions that were agreed with the BBVA bank. Account number XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I was the victim of a scam that resulted in XXXX being stolen from my checking account via XXXX. On this same day I went into my local PNC branch to report the scam and ask that they pending transaction be stopped. This was within the hour that the scam happened. I was told that they could not stop the transaction and that I would have to wait until it posted and file a dispute. On this same say I also filed a police report with the local police department. I have a case number and copy of report if this needs to be provided. On XX/XX/XXXX I contact PNC bank again via telephone to file this dispute. All information was given in regards to this scam including case report number. I was told that I would hear something within 10 days. On XX/XX/XXXX I received a letter via mail, stating that my dispute had been denied and I could ask for more information/details on why if needed. I attempted to contact PNC immediately because I do not agree with the decision that was made considering I was a victim of theft by deception. I spoke with a representative and voiced my complaints. I was told that I would need to speak with a manager and that they would have to take my information and someone would need to call me back within XXXX hours. I was not able to speak to someone immediately. I received a phone call from XXXX XXXX XXXX on XX/XX/XXXX. I was told that she would no be able to help me. I asked to speak with someone that could. I was told that they dispute department does not speak with customers. My complaint at this point is how did they arrive to their decision if they never spoke to me about what happened. What type of investigation was done on their part? I insisted that I be put in touch with someone such as her boss and that my complaint be escalated. She told me that should would see what she could do and call me back that day. I was also provided with her contact information. I did not receive a call back from her that day. And have not since. The weekend was a holiday weekend and the bank was closed on XX/XX/XXXX in observance of XXXX XXXX XXXX. I made an attempt to contact XXXX XXXX on XXXX, XXXX, XXXX and XXXX with message left on voicemail. I still have not received a call back from anyone.
Company Response:
State: KY
Zip: 40701
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: funds were taken from my savings account, notify the bank, after a poor investigation they said the transaction was legit, I asked for the video and they told me I need to do a police report which I did, the sheriff in charge of the investigation did subpoena the bank and they never respond, I did not get the money of the transaction in dispute back on my account
Company Response:
State: IL
Zip: 60018
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2022 a unauthorized transaction of XXXX was withdrawn from my bank account. I did not authorize this. I submitted a dispute with PNC and received a letter they determined no error occurred. Days before my cell was stolen with all personal information in it. Please refund me my XXXX
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: charged for a free account. was never told or sent any info on fees or chrager. refuse refund or help closing account
Company Response:
State: CA
Zip: 952XX
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX - Created an ad on XXXX XX/XX/XXXX XXXX XXXX ad presented publicly on the website XX/XX/XXXX - Text message from number XXXX exchanged about the vehicle sale [ see attached ] XX/XX/XXXX - Text messages from number XXXX exchanged about the vehicle cost [ see attached ] XX/XX/XXXX - A USPS priority mail envelope containing a certified XXXX check for $ XXXX delivered to my home address XX/XX/XXXX - Deposited $ XXXX certified XXXX check to my PNC account XX/XX/XXXX - PNC Authorizes a $ XXXX domestic transfer for vehicle transport fee [ see attached XXXX ] XX/XX/XXXX - PNC text notification determines fraudulent $ XXXX check. XX/XX/XXXX - Spoke to the Loss/Stolen Card Department representative who froze my account XX/XX/XXXX - Text message received from fraudulent source demanding explanation for stop payment [ see attached text chain ] XX/XX/XXXX - Reported fraud to PNC bank manager and a representative. Both confirmed an internal bank investigation and the freezing my account. They suspended my customer services suggested that I report the fraud to the XXXX Police Department. XX/XX/XXXX - I filed a police report in XXXX [ see attached ] XX/XX/XXXX - Cancelled my work direct deposit as well as automatic withdrawals with PNC XX/XX/XXXX - Counseled with XXXX in the XXXX XXXX XXXX Department XX/XX/XXXX - XXXX PNC text demands I pay $ XXXX to them [ see attached ] XX/XX/XXXX - XXXX ( in-person ) Counseled with XXXX at the XXXX XXXX NJ XXXX XXXX. She inspected the envelope and shipping label. Declares the label a fake. Refers me to the NJ XXXX XXXX XXXX. XX/XX/XXXX - XXXX Counseled with XXXX in Consumer Affairs NJ Attorney General 's Office . He recommends a criminal lawyer as bank theft is not consumer related. Advises filing with the Federal Trade Commission, Consumer Financial Protection Bureau and the NJ Department of Banking and Insurance. XX/XX/XXXX - XXXX Called and counseled with NJ XXXX XXXX XXXX XXXX Counselor recommends return to bank. That, as the envelope was most likely not officially mailed, the fraud issue lies with the bank. XX/XX/XXXX - XXXX Called and counseled with XXXX in the Consumer Financial Protection Bureau XXXX Told me to file a complaint on-line with her office and to file with the police. That the FBI should be notified. Report where the fake certified check came from with the Federal Trade Commission. XX/XX/XXXX - XXXX Called and counseled with Consumer Support at XXXX. They request screenshots and emails from the fraudulent buyer so that they can block /discontinue the false activity from their end XX/XX/XXXX - XXXX Updated Police Report to file # XXXX with XXXXXXXX XXXX on at the XXXX Police Department XX/XX/XXXX - XXXX XXXX. XXXX from XXXX Police Dept. leaves a voice message on my number requesting follow-up XX/XX/XXXX - PNC correspondence postmarked XX/XX/XXXX, & XXXX, XXXX delivered to my home address [ see attached ]
Company Response:
State: NJ
Zip: 081XX
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/XXXX to XX/XX/XXXX PNC Bank XXXX XXXX XXXX XX/XX/XXXX - Would not freeze account or even speak to me until they receive Probate documents. Documents have been sent 4 times XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX with confirmation they received, then again to XXXX on XX/XX/XXXX to her email. XXXX ID, XXXX XXXX, Probate Documents, DL with account numbers. They confirmed they moved Mortgage to XXXX account but I have not received documentation or access. I still don't have access to checking, money market accounts and bills are 2 months overdue. Water was shut off, I had to pay out of my own pocket. Electric was going to be shut off XX/XX/XXXX, we paid that out of our own pocket. PNC Bank XXXX XXXX - NEVER ANSWER THE PHONE OR DISCONNECT YOU WHEN THEY ANSWER I live in XXXX, I am the executrix of the Estate and have all applicable documents. This bank is dragging their feet for a pittance of money. They do not return phone calls or emails. It appears they are anticipating us to just fold and let them have what small amount there is. This estate is one of our 22 years plus XXXX XXXX Thank you, XXXX XXXX
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A