Date Received: 2023-01-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I received an deposit of {$12000.00} from the XXXX government agency on XX/XX/2023 to my PNC Checking account and on the next day on XX/XX/2023 they revoked my online access to my account and froze my account. They said it was fraud when I only had the account for XXXX weeks. I called PNC customer service 4 times on XX/XX/2023 and no one could give me an answer on why my account was locked and my funds was on hold. So I went into the local branch XXXX XXXX XXXX XXXX XXXX XXXX XXXX and spoke with XXXX XXXX and she didn't provide me any answer about my account but told me to come back later or she will call me. I provide her with my bank card, driver license, loan documents from the XXXX agency showing her this is not fraud but she just said we will call you. I still haven't heard anything from them regarding my account or funds. I have XXXX kids and I have no money to pay my bills and the result of this will have us homeless with no where to go. I need this issue resolved asap.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XX/XX/2023, I visited PNC BANK to extend credit in relations of purchasing an automobile. I informed the teller that I wanted to first deliver my disclosures, and to exercise my Rights under 15 USC 6802 ( b ) before completing the credit application. I explained that I was opting out from having all non personal information of mine being shared with any non-affiliated third parties. The teller then informed me that I would not be able to complete this transaction because its company policy that my non personal information will be shared with non-affiliated third party 's. The teller informed me that it is company policy to share my non personal information to the consumer reporting agency 's, which are non-affiliated third parties to this transaction. At the conclusion of this conversation, I Informed the teller that it is my federal Right to opt out from having my non personal information disclosed and I should not be denied the opportunity to do business with this financial institution because I have exercise this Right. The teller stated that he is sorry, but he must uphold and follow company 's policy first. I then informed him that company policy is not law, nor does company policy trump/supersede federal law. I was then asked to leave the facility by the teller and I was escorted outside by the security guards. CFPB, please assist me in this matter, I was denied services because I chose to exercise a federal Right under law. A consumer should not be denied service because they're choosing to exercise their Rights, this is discrimination. Please help assist, Thank you.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: i was approved XXXX XXXX starting XX/XX/XXXX for XXXX months the first check was sent out on the XX/XX/XXXX the second one was on XX/XX/XXXX have called and put in a ticket and a complaint with both sending and receiving companies XXXX and XXXX XXXX now told to put in a complaint with you if you can assist i would greatly appreciate it
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX Hey I am authorizing a complaint on my behalf I cant believe you guys are taking advantage of me I am very upset the credit bureaus have not responded to me about my investigation I sent a letter/dispute I need these accounts deleted & updated these are the items I demand to be deleted. I demand these accounts be deleted immediately from my credit profile if not I will file for monetary damages because you are in violation of my rights of privacy. US code 15 USC 1681n. Unauthorized inquiries
Company Response:
State: IL
Zip: 60619
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Scam call ( s ) from ( XXXX ) XXXX. When I answer phone call from this number, its informing me that I had a transaction that they were checking on. Then, when I informed them that they had the wrong number and I don't have a bank account under PNC bank they asked me for my bank and I told them it was none of their business. They then told XXXX XXXX XXXX XXXX XXXX XXXX ''. Please use the phone number to crack the case.
Company Response:
State: OH
Zip: 44108
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: OPEN A BUSINESS ACOUNT WITH XXXX BANK WHICH WAS TAKEN OVER BY PNC BANK. I WAS ISSUED A SECURED BUSINESS CREDIT CARD, I WAS TOLD WHEN I USED THIS CARD AND MADE PAYMENTS ON TIME THE BANK XXXX ( PNC ) WOULD REPORT TO XXXX CREDIT BUREAUS XXXX XXXX XXXX XXXX, BUSINESS XXXX AND XXXX XXXX, THIS WOULD ALLOW ME TO ESTABLISH BUSINESS/CORPORATE CREDIT. AFTER 2 YEARS OF HAVING THIS ACCOUNT IN GOOD STANDING, XXXX NEVER XXXX MY BUSINESS PAYMENT HISTORY, TO XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX LIED TO ME, AND WERE NEGLIGENT, THIS CAUSED MY CORPORATION, TO NOT ESTABLISH CORPORATE CREDIT AND THUS I WAS NOT ABLE TO MOVE FORWARD WITH EXPANDING AND GROWING MY BUSINESS. i FEEL I SHOULD BE REWARDED {$25000.00} IN DAMAGES.
Company Response:
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I need assistance to resolve my request regarding excess escrow funds for a paid mortgage. I have requested PNC to reissue a check in the amount of {$960.00} payable to XXXX XXXX replacing the original check issue/payable to XXXX XXXX XXXX borrower who is now deceased ) I have had multiple interactions with customer facing customer service staff and have ultimately been unsuccessful in escalating the matter to a manager/officer to review my request and resolve the issue. Of note, I did have one exchange on XXXX with a customer service XXXX who identified herself as XXXX ( sic? ) who reviewed the matter with another XXXX and told me PNC would override their system and a check payable to me would be issued. When I followed up on the status of the check on XX/XX/XXXX I was told by Customer Service and Escalation reps that I first needed to complete the Successor in Interest requirements before they could assist me with any confirmation/information. I am trapped in PNC 's process/procedure to establish me as a XXXX in XXXX before reviewing my request. According to multiple form letters, PNC states : " A successor in interest is an individual who receives an ownership interest in a property securing a PNC mortgage ... '' PNC no longer has any interest in this property. The mortgage is PAID IN FULL. I have submitted multiple documents establishing the death of my mother ( the borrower ), my joint ownership of the property since its purchase, my role as her son and joint owner of all her assets ( property, bank accounts ), and transactional documents supporting payoff of the loan. My request has not been resolved and PNC has closed the ( wrong ) request as of XX/XX/XXXX due to incomplete information to determine my " Successor in Interest Request ''. The particulars of this matter and all documentation and email communications provided by me are with PNC : Mortgage loan number XXXX PNC customer service case number : XXXX I appreciate a review by PNC and resolution I this matter.
Company Response:
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have noticed that my bank deletes transactions to make it appear that I have more money to spend than I actually do. I have caught this on numerous occasions and would like to know why it is you guys do this??? If I wasnt constantly checking my account I would probably think I have extra money and spend it, which could possibly send me into the negative.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am out {$460.00} due to a merchant 's failure to provide the purchased item from XX/XX/22. The merchant has refused to refund me and PNC will not assist me. See attachment for full text.
Company Response:
State: TX
Zip: 77025
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I fell victim to a fake XXXX XXXX scam. I sent a wire transfer in the amount of {$1600.00} from my local XXXX bank to an account at PNC. I reported this incident to XXXX and PNC. I was contacted by XXXX, informing me than PNC was unwilling to return the funds. XXXX informed me that I had to contact PNC personally to seek a resolution because there is nothing XXXX can do.
Company Response:
State: NY
Zip: 11204
Submitted Via: Web
Date Sent: 2023-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A