Date Received: 2023-03-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My husband has an account at PNC bank. He passed away on XX/XX/XXXX. He receives social security direct deposit payments. He received a payment on XX/XX/XXXX ( which he was entitled to since social security pays a month behind, this payment was for XXXX ). The normal monthly bills were paid out of this account. When social security notified the bank of his passing and that they would not be doing any more payments the bank put a hold on the payment that had already been posted on XX/XX/XXXX. They were notified on or around XX/XX/XXXX. PNC told me I had to get an affidavit of stating small estate since this bank account was the only asset my husband had. I got the affidavit notarized and returned to them within 2 days. They then told me that because they froze the account and check ( {$2800.00} ) that the account was overdrawn {$1300.00}. They stated I needed to pay the money, they would return the payment to social security and then I would have to figure out how to get the money back. I do not have the money to pay that and when I called social security they stated the payment did not need to be returned and if it did they would have issued a reclamation against it immediately. PNC then told me I needed a letter from social security saying that he was entitled to the payment, which I went to the social security office and got and sent to them. They then stated that I had to pay the {$1300.00} and they were going to return the check. Per social security this is a long and difficult process to get money back ( the account actually has about {$1400.00} in it if they would release the hold on the check ). PNC sent me some green book screen shots which did nothing but prove that they only have to hold and return payments that enter the account AFTER they are notified of the death, which happened on XX/XX/XXXX. There were no payments after this date.They are holding a check that had already posted on XX/XX/XXXX. It clearly states on the social security website they do not have to return these funds unless they get a reclamation request ( which social security already told them they don't have to return the funds ). I have sent them all the supporting documentation and they keep stating it's the law they send it back, which it is not. Social security said they are always terrible and give people issues. Social security states the documents we have provided are more than sufficient to prove no funds are due back to social security and that they can release the hold, give me the money left in the account and then close the account.
Company Response:
State: CA
Zip: 95355
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I wrote to XXXX XXXX XXXX, CEO of PNC Financial and asked for an audit on my mortgage account # XXXX. I also asked for a transcript of payment history and charges since the inception of my loan. During Covid, my account was on a Covid hold. When the hold was lifted, I continued to make payments, but struggled to come up with the past due balance. I was charged an extra $ XXXX on each payment to apply towards the deficit of an estimated {$16000.00}. In XXXX of XXXX, I paid all arrears in full to avoid foreclosure and get my loan back on track. My payments should have returned to their normal amount at that time. I am still being charged the extra amount for a deficit on my account, which causes a hardship. I have asked that this be reconciled, with no answer from PNC. I would like PNC to audit my account for discrepancies and duplicate charges. I also would like a transcript of charges and payments since inception, so that I can have an independent audit to verify. Can you help me get a response?
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This debt was incurred as a result of fraudulent charges, for which I am exempt under the Zero Liability policy of Visa and Mastercard.
Company Response:
State: PA
Zip: 19121
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a vehicle total loss & was sent a check for my vehicle. But the check was cashed at PNC Bank by a different party & since the middle of XXXX of 2022 I have been waiting for a response but havent gotten anything or at least any information on who cashed the check & what 2 forms of ID the person showed. The bank doesnt want to speak with me & only tell the insurance who sent the check that they are still investigating
Company Response:
State: OR
Zip: 97060
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Beginning XX/XX/XXXX, PNC Bank charged me fees of {$36.00} eight times and ending XX/XX/XXXX. The overdraw fees total {$280.00} I asked PNC consultant to return at least half of fees. She put in application for fee to be returned and was told because of my credit history the bank will not return any of the fees.
Company Response:
State: NJ
Zip: 08857
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Hello, I have an account package with PNC Bank. The account package is called XXXX XXXX with XXXX XXXX. I opened the account online on XX/XX/XXXX. At the time of opening the account, the information provided to me was that the minimum balance to be maintained in the combined account package was {$5000.00} for the monthly fee to be waived. The account package consists of the following XXXX accounts XXXX ) SPEND ; XXXX ) GROWTH ; and XXXX ) RESERVE. Subsequently, since the time of account opening until this day, I have consistently maintained more than {$5000.00} combined balance in my account package ( SPEND + GROWTH + RESERVE ). During the months of XX/XX/XXXX and XX/XX/XXXX, due to personal reasons, I did not get a chance to review my monthly account statements. At the next review of my account statements, I noticed that a monthly fee of {$25.00} per month was debited from my SPEND account for the months of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Despite maintaining more than the required minimum balance of {$5000.00} during all these months, I was erroneously charged a monthly service fee. When I reached out to the PNC customer service team, the monthly fee for XX/XX/XXXX was refunded to my account but they refused to refund the fees for XX/XX/XXXX and XX/XX/XXXX by stating that the balance maintained in the " GROWTH '' account does not count toward the minimum balance requirement. This new information is inconsistent with what was provided to me at the time of opening the account. Furthermore, the monthly statements also clearly show that I have maintained more account balance than the required minimum of {$5000.00} per month to waive the fees. Please review the attached account statements to verify the minimum balances maintained during these monthly periods. I have reached out to the PNC bank several times and all of the representatives that I have spoken to have refused to refund the service fees that were charged erroneously in the XX/XX/XXXX and XX/XX/XXXX periods. I request the officers at the CFPB to enforce PNC Bank to honor their account terms as communicated at the time of account opening. Consequently, as I have complied with their account terms of maintaining the minimum balance to keep the account fee-free, I request the CFPB to direct the PNC bank to credit the erroneously charged service fees of {$50.00} ( {$25.00} for XX/XX/XXXX and {$25.00} for XX/XX/XXXX ) back to my PNC Checking account as soon as possible. I sincerely thank the officers at CFPB for your assistance in this matter.
Company Response:
State: IL
Zip: 60015
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/2023 {$30.00} swept from child savings account in to personal account. Requested PNC bank to remove the overdraft feature from my child savings account XX/XX/2023 along with activating bill pay feature. Bill pay was resolve but the overdraft protection was not causing my childs savings account to deplete instead of denying transactions via personal checking. PNC Bank picks and chooses transactions they deny and sweep from childs savings account. I asked repeatedly to stop this feature and just to decline the transactions if there arent any funds in my personal checking account.
Company Response:
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XXXX of XXXX I reported fraud on my PNC bank Core Credit card account in the amount of {$60.00}. They canceled my card, credited my account back the same amount and issued a new credit card. However, they failed to report it to the credit reporting agencies. Now my credit reports is reflecting the canceled card as still open with a balance of {$1700.00}. I contacted PNC on XX/XX/XXXX and spoke with a customer service representative XXXX. I explained why I was calling regarding this and they are telling me I have to file a complaint with the credit reporting agencies. I also escalated this matter to a supervisor XXXX and she told me the same thing. It was sent to their escalations department and I was told it would take up to 48 hours to hear from them and may take another few weeks before they can issue a letter stating it was their error. I don't have the time to wait. I am trying to purchase a home and this is affecting my XXXX XXXX. I am a senior of soon to be XXXX and do not have the time to wait weeks and months to get a simple letter from them. Thank you for your attention to this matter, XXXX XXXX XXXX
Company Response:
State: KY
Zip: 40031
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XXXX my wife & I went to the local PNC bank branch to close a home equity line of credit. While reviewing the terms of the loan, the stated rate on the disclosures was different than what was disclosed over the phone, but the promotional rate ( half of the current variable rate of was correct ). It was determined that our loan officer misquoted our variable rate by about 1/2 percent ( per recorded phone call ). We left the office for the bank to verify this and retuned 1 couple hours later. We signed the loan documents and left the office. We drew {$4000.00} off of the line of credit and noticed the promotional rate was not awarded. I contacted the bank on or around XXXX and after multiple calls was told that I was not offered the promotion rate and no disclosure for promotion was in our file. I called to complain & was told no recorded phone calls were found and there was nothing they could do about it. I then posted something to social media on XXXX and was contacted immediately by PNC bank. After many back and forth emails, PNC admitted they had a recorded phone call stating the promotional rate was offered to me on XXXX. Their solution was to back date the promotion agreement to XXXX and start the promotional rate from that date. Our line of credit is for {$300000.00} and we were not able to pull the much-needed funds off of the line for over 2 months because of this. This seems unethical & unlawful. Also... All of my phone calls with them were recorded.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I sent a check to a company XXXX XXXX XXXX XXXX in XXXX, GA. It was cashed by a XXXX XXXX with no identification at all. Check # XXXX Amount {$6800.00} I have contacted my bank as soon as it was found stolen. XX/XX/2023 as of this date and numerous phone calls to PNC my monies have not been reinstated. They allowed the money to be taken from my account and as of this date have not reimbursed my account. I am a 30 year business customer with them. NO ONE has called me back or given me any information. I have had to call them several times with no avail. I personally gave the check to the postal carrier, who deposited to the XXXX and it went to a XXXX XXXX XXXX So how could it have been stolen. And just now and I mean just now received a note from PNC stating it could take 120 days. I think that is awful and very unprofessional. 120 days!!!!
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A