Date Received: 2023-02-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I recently went to try and use the card I had for a long time only to find out they closed my account. My old card was stolen and I reported it in 2022 they sent a card to me XX/XX/2022 but I never received it and they confirmed the card was never activated. I explained I had the card locked the entire time because I never received it. So they closed the account for a card i havent received in over a year and damaged my credit scored by removing the account. Which is beyond unfair. And tell me my only option is to apply for another card
Company Response:
State: NJ
Zip: 07111
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In conjunction with complaint XXXX. XXXX XXXX wrote check to me XX/XX/23 for {$8000.00}. Check # XXXX deposited XX/XX/23 into my checking account ( XXXX XXXX ) at XXXX XXXX. XX/XX/23 at XXXX XXXX I was emailed to contact PNC Bank XXXX by XXXX XXXX that day. I got home from work at XXXX XXXX and called. The office closed until Monday. No other department could help me. So, they bounced the check due to lack of signature card on file. REALLY, people do work and can not access their emails. And you give me 6 hours ' notice you are bouncing a check for no reason? This is a new account due to PNC accepting a fraudulent check on our old account ( new acct ending in XXXX ). 10 checks had cleared on this account prior to the bounced check. I appeared in person at the XXXX, XXXX branch on XX/XX/23 and withdrew {$620.00} in cash. NO ONE EVER MENTIONED THAT WE NEEDED TO SIGN NEW SIGNATURE CARDS! Why would the signature cards from the old account not automatically transfer with the money?? So, I had another problem with checks that were going to bounce. I withdrew the money from another account to cover them. My XXXX XXXX XXXX XXXX father had to get his XXXX XXXX XXXX sister to drivXXXX him to the XXXX branch to resign a signature card after being a customer for 35 years. PATHETIC. This isn't a bank, it's a joke. You can call 50 times and you will receive 50 different answers to your questions. No one has a clue what's going on. I feel this was retribution for my filing the original complaint mentioned above. Surely they can not be this XXXX.
Company Response:
State: GA
Zip: 31605
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My issue is When My mortgage company helped last I did not have enough in my savings, at the time I was rebuilding and finally getting back on track, I have been at same job which I've been at over 18 years after the COVID-19 pandemic which affected me. During covid-19 I was also medically diagnosed with XXXX and XXXX, but I kept working as much as I could trying to make a way.The first mortgage payment of the modification was due 4 days after they did the modification and notified me was final in XXXX of XXXX which I complain to them about that.!, They then gave me a forbearance until XX/XX/XXXX and told me I can fill out another hardship application. The modification was under the federal program, FHA COVID-19 modification. When they did this my mortgage was raised to a higher amount. The reason they stated was the higher interest rate they gave me and escrow shortage which I was not aware of has taken effect as well. My old interest rate was 3.75 % then it went to 5.5 % on top of the so-called escrow shortage. This caused my mortgage to go up over {$310.00} a month And the old total balance of the loan went back to where I almost started 14 plus years ago since they added money back on the back end after doing the modification..., so I had to readjust again. During this time to the present Ive Been paying what I could from my job and took out money from my 401k several times under The terms hardship withdrawal which I owe taxes for. My 401k is depleted now. This is the reason why I'm not too far behind currently. As of right now I'm working with Michigan mihalf program. To get delinquent amounts current, wish they have promised to get me current after providing all documentation. but I still have the high interest rate, that doesn't make sense.. This interest rate has made my mortgage over {$310.00} difference.. I have been in my home since XXXX, and this is the highest I ever paid. Don't understand why I got hit with a high interest rate during COVID-19 when I'm trying to get things together and it was supposed to be a COVID-19 modification program provided by FHA which is supposed to help through the federal government. Michigan, XXXX program told me contact you.. I am a single full-time dad.
Company Response:
State: MI
Zip: 49519
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Unlike other banks, I can not schedule a transfer of funds between my PNC checking account and PNC Home Equity Line of Credit account ( HELOC ). Because the interest rates are high, I don't want to transfer funds from HELOC to checking account ahead of time and pay additional interest. But that also means that I have to remember to do the transfer the night before. I'd like to be able to schedule the transfer of funds between my checking account and HELOC. This technology capability is not available, and I've requested it before. It puts burden on me to remember to transfer funds at specific times to reduce my interest expenses. It is a simple feature that most large ( and even smaller than PNC ) banks size of PNC offer is to transfer funds between two of their own products. Secondly, the mobile app doesn't offer capability to transfer funds between checking and HELOC account. Ironically, the banking app offers to transfer funds between PNC and NON-PNC-external accounts, but NOT between two PNC bank accounts. I've complained about this to the branch and also to the 800 numbers. I have not received any satisfactory answers. To summarize I am asking for two simple and reasonable capabilities. 1. Schedule transfer of funds between PNC checking accounts and PNC HELOC account at a customer selected date. 2. Have the same capability on the App as well. Currently the App doesn't even off to transfer funds at all.
Company Response:
State: IL
Zip: 60563
Submitted Via: Web
Date Sent: 2023-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX, XXXX I made a mistake paying XXXX $ XXXX to a co. With my pnc credit card I believed I owed payment, I did not realize it was not owed. The amounts did not go to my account, paid nothing. PNC credit card Co was contacted and it was talked about many times with reps and managers of PNC. One manager realized that their were no payment and gave me credit for XX/XX/XXXX and XXXX XXXXthe XXXX payments that were mistakenly paid .they put XXXX XXXX $ payment back into my checking, where it was paid threw, then put XXXX XXXX $ payments back on my credit card .saying that we owed XXXX $ to cover payments.we do not know what the fees and payment are for .PNC can not show us what was paid. They will not do any background checks on my account. To show them what I am talking about. I have called local branch told only PNC credit card can change anything. We tried to escilate but a manager shut us down. We are out XXXX $ that pnc took and will not re turn.
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: For the past several YEARS ; I have been a victim of XXXX ( min civil suit penalty of $ XXXX for life-threatening damages ) practices by organized XXXX XXXX XXXX XXXX XXXX XXXX California XXXX Nevada XXXX Texas XXXX New York, and XXXX who have engaged in a pattern of XXXX activity. My identity was stolen. My medical records were XXXX XXXX XXXX XXXX XXXX. There has been interstate stalking and harassment. My children were injured and they are influencing the case by trying to get the XXXX driver a lighter sentence than a felony. They injured my XXXX brakes, and tampered with my gas tank which totally damaged my vehicle to prevent me from traveling. They have people on the payroll who abuse the mailing system to delay and withhold my mail on purpose. I opened my account at PNC Bank back on XX/XX/2022. Everything was fine until late XX/XX/2022. I started having issues with my debit card transactions. Employees who XXXX need another background check ( Level XXXX ) at PNC Bank kept changing my mailing and billing address. The past couple of days, I have had weird conversations with employees stating 'they need to know exactly where you live - your physical address where you are '. The constant changing of my address is causing my transactions to decline and wire transfer issues with XXXX as well.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had an accident with pnc bank money was continuously missing it was said peoples accounts were being hacked even though I had my debt card they told me the transaction was go old I didnt report it in time well I didnt know what was going on transactions I didnt do
Company Response:
State: PA
Zip: 19067
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Several transactions were made using XXXX that were a scam. I tried fixing the issue with PNC bank and was denied 3xs. I filed a police report with XXXX XXXX Sheriff Lt. XXXX XXXX. I called PNC back with the incident number and was denied again. The total amount was just under {$1000.00} because it would have been a felony if they got that amount
Company Response:
State: FL
Zip: 33525
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter on XX/XX/23 that PNC Bank will be closing my account on XX/XX/23. I attempted to call them to solve the problem that led them to wanting to close my account. They will not give me any reason at all as to why theyre closing my account. I have already filed my taxes and my tax return is coming into that account and I cant change it and they will not keep the account open until my tax return comes in. I have no idea what I did to cause them to close the account and I have had this bank account for almost 6 years and have never had a problem before.
Company Response:
State: PA
Zip: 15221
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-17
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: Been calling customer billing department keep putting me on hold as if stalling asked to send me a verification of debt letter, asked several times to send proof of debt they kept hanging up on me needed original contract, asked for wet signature, never responded, very nasty with me on phone
Company Response:
State: OH
Zip: 44109
Submitted Via: Web
Date Sent: 2023-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A