Date Received: 2023-03-03
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: 2 years ago at PNC I had an account and I applied for a loan I wasnt aware that the loan that I applied for online the people went inside my account and disputed everything until the bank called me I explained that I didnt dispute anything and it left my account being closed now I cant get an account anywhere
Company Response:
State: AL
Zip: 35401
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Hello so I visited PNC bank in XXXX XXXX and was discriminated on and not giving any of my money when I called before coming and the funds were available. I called the customer service number and the women said I dont know they are not giving you your money its available so I called the supervisor over at XXXX XXXX to tell her what the customer service lady said and she got frustrated and hung up on me and refuse to answer any called after that. I went to any branch and was treated kindly and even giving more money than she initially stated. She got caught in a lie and made me feel really bad. Excuse after excuse and I had no gas with my baby in the car. XXXX thank XXXX the other branch helped but it was a bad day. I believe she judge me for being XXXX with such large amount and made up lies to not get me any money
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was a subscription customer of XXXX, which charges a monthly fee of {$32.00}, while you keep your subscription, members are sent cologne/perfume sample size containers per member 's choice that are selected from XXXX XXXX catalog listings. I joined this service on XX/XX/XXXX. In I canceled my subscription after 29 boxes were received. I canceled the subscription on XX/XX/XXXX, with scentbox through my scentbox portal. My online account at XXXX shows the status of my account to be " EXPIRED '' and states that I would have to reactive the account. However, with this cancellation being complete it, in fact, end a consumer relationship with scentbox and revoked the authorization for them to continue debiting my account at PNC Bank. Furthermore, unfortunately, this was not the case. XXXX continued to auto-debit my account after the authorization revocation. XXXX XXXX debited my account on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX all in the amount of {$32.00} totaling {$490.00} stolen from my account since I am not a member and NOT receiving any goods or services for this money since I canceled the account and have that documentation. I have attempted to contact the number listed under customer service for scentbox and am told there is no one for me to talk to about the matter. I then to PNC Bank and spoke with a banker who filed a dispute of these charges but never kept or made copies of the documentation that I brought with me to give the PNC banker. I honestly do not even think she looked at any of the documentation I had. I was given a provisional credit but whatever scentbox said to PNC they reversed the provisional credits on XX/XX/XXXX even with the account documentation I have straight from XXXX 's account for my account being closed. The banker even told me that I could not revoke authorization for them to debit my account even though federal law states that I have notified them that they do need to stop them from debiting my account. This is my last ditch effort to resolve this issue and get my money back otherwise I will be forced to take legal action as the remedy.
Company Response:
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I tried to use PNC Bill Pay to pay out a required distribution from an estate account. After 2weeks where PNC Guaranteed delivery had not occurred of the payment, I demanded the Bank issue a stop payment on the check they had written and informed them that I would issue a handwritten check to pay out the required distribution, PNC failed to stop payment on the check they had written and instead issued a stop payment on the new check. PNC has refused to refund the fees associated with the payment claiming they have not made an error ( in either not delivering the check they as guaranteed or not stopping payment on the correct check ). I have wasted numerous hours fighting with them and at this point want the fees and my hourly wage reimbursed for their incompetence.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XXXX of XXXX I opened a holding account with the PNC bank. To be clear, I have never used this account for any reason ; which means I have never written a check ; use a credit or debit card nor an ACH. I have never used this account for any transaction from since I made the initial deposit. I found out that the accounts were in fraudulent distress when I went to the bank to inquire about moving my money to a high yield saving account. I was told that there was an ACH withdrawal on the account to which I immediately told XXXX XXXX XXXX, the account XXXX, to file a fraud investigation into that transaction. She then told me that there were more transactions on both my saving and checking accounts. About a week on into the investigation an officer of the PNC bank in University XXXX in XXXX PA called me asking if I authorized a check payment. I quickly said no and asked the office of the bank to get the name and other information of the persons. He said that he would call me back but did not. Called and returned in person to the bank several times after but the dilemma becomes worst. The bank essentially told me that I was on my own and that I would conduct my own investigation. They told me that I have XXXX hours to file a complaint against an ACH if I need help from the bank. I refiled the claim this, a third time since and this is the stage at which I am in the process right now. I hope that some assistance can be had to resolve this issue. To resolve the problem, I would appreciate your kind assistance in reinstating all my money and interest taken from account. Enclosed are copies of my records I look forward to your reply and a resolution to my problem and will wait until within the next week before seeking help from a consumer protection agency or the XXXX XXXX XXXX Please contact me at the above address or by phone at. Sincerely, XXXX XXXX
Company Response:
State: PA
Zip: 19023
Submitted Via: Web
Date Sent: 2023-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Good afternoon, my situation is as followed : I paid on my vehicle loan for 7 years via autopay through PNC Bank. Apparently, the very last vehicle payment is supposed to be paid via check or other source, but is not paid via autopay. I was unaware of this, as all of my other payments were under autopay for 7 years. Sometime XX/XX/XXXX I saw my vehicle loan payment had not been taken out of my bank in XXXX, so I assumed that meant the loan was fully paid off. Well, this was not the case. I received an email from PNC Bank XX/XX/XXXX stating my account was past due. I immediately called PNC Bank and spoke with a male associate who stated he would put in a request to have the late fee removed, but stated I had to wait a few days to pay my last payment. I called PNC a few days later and spoke with a female associate who stated the late payment should be removed and that this thing happened all the time at the end of a loan, due to the last payment not being autopay. The PNC associate stated I should have received a bill in the mail for this last payment. In all honesty, if I did receive a bill from PNC I would have thrown the piece of mail away without opening it, as I would have just assumed it was my monthly statement- NOT a bill. For the past 7 years I have received a statement every month from PNC Bank regarding my payment being autopaid so I stopped opening these since they were always the same. Anyway, once I became aware that I still owed 1 payment, I paid it. I paid my last vehicle payment XX/XX/XXXX and then I received a notification from credit reporting that I had a late payment tagged to my credit report. My credit report was greatly impacted by this late payment. I would like to have my case reviewed as I never once submitted a late payment in 7 years of paying on this loan and then this happens the very last payment. This was all a big misunderstanding and now my credit score has been greatly affected over all of this. I had excellent credit until this negative hit from a late payment that I had no idea about.
Company Response:
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX - XX/XX/XXXX - XXXX XXXX - Policy # : XXXX in effect XX/XX/XXXX - Notice of Service Transfer to PNC Bank XX/XX/XXXX - XXXX XXXX sent non-renewal notice as they have withdrawn from State of XXXX. Extended coverage period offered through XX/XX/XXXX for {$790.00} XX/XX/XXXX - PNC Bank pays {$2300.00} homeowners insurance disbursement from escrow for annual policy. This policy does not exist. XX/XX/XXXX - PNC Bank sent Escrow Disclosure Statement with new payment {$1000.00} [ from XXXX ] effective XX/XX/XXXX XX/XX/XXXX - PNC Bank pays {$790.00} homeowners insurance disbursement from escrow for extended coverage. XX/XX/XXXX - PNC Bank sent Escrow Disclosure Statement with new payment {$1200.00} [ from XXXX ] effective XX/XX/XXXX XX/XX/XXXX - Contacted PNC Bank explaining that XXXX XXXX has been overpaid {$2300.00} from escrow. Was told it was my responsibility to obtain reimbursement from XXXX. XX/XX/XXXX - Contacted XXXX and spoke with XXXX. He acknowledged the {$2300.00} overpayment, and explained it would take XXXX - XXXX weeks to process refund. XX/XX/XXXX - Contacted XXXX XXXX agency, who obtained the policy and spoke with XXXX. She reached out to XXXX to escalate refund request, and was also told XXXX - XXXX weeks. XX/XX/XXXX - Received call from PNC Bank. I explained about overpayment made by PNC Bank to XXXX for {$2300.00}. Informed they would research and give me callback. XX/XX/XXXX - Contacted XXXX about status of refund. Informed it has not yet been processed. XX/XX/XXXX - Contacted PNC Bank and spoke with XXXX. Explained once again about overpayment made by PNC Bank to XXXX for {$2300.00}. Stated I would only be remitting payment of {$1000.00}. Was informed that partial payments would not be applied to the account, and that to avoid late payment must remit {$1200.00} by the XXXX.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I filed a dispute in regard to the incorrect items on my credit report it has been over 30 days and I haven't received any investigation results.
Company Response:
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I bought a house in North Carolina last XXXX My escrow was set up to pay the insurance and the property tax. The closing agent sent out the check to the address on the invoice, and the money got deposited. However, the insurance company said they did not cash the check and asked me to re-pay the invoice. The closing agent submitted the claim last XXXX, but the bank investigation has not finished yet. I have attached the insurance company 's affidavit and the scanned cashed-out check. I tried to contact the bank, but the money was not under my name, so they refused to help. The money is mine, but I have no way to monitor it or know when they will refund me. Could you help to solve this problem?
Company Response:
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Hello, I am a customer of PNC Bank. I have a checking account and a savings account. The savings account is a Performance Select Premiere Money Market Account. For the month of XX/XX/2023, the bank credited the savings account with an interest of 1 %. However, the interest rate was supposed to be 1.49 % ( 1.5 % APY ). Throughout the month of XX/XX/2023, I checked the PNC website for the interest rates applicable to my account and my XXXX ZIP code ( https : //www.pnc.comXXXX ). On XXXX XXXX XXXX, I contacted my local PNC branch to let them know about the issue. On XXXX XXXX XXXX I was able to speak with the branch manager ( XXXX XXXX ). The manager was also surprised that my account was not credited 1.49 % for XX/XX/2023. The manager elevated the issue. On XX/XX/, I received a call from PNC retail support. The customer service representative said that I was eligible for a 1 % interest rate because thats what the computer said. On XX/XX/2023, the customer service representative contacted me to let me know that it was impossible to credit interest on a retroactive basis and that I was still eligible for only a 1 % interest rate. I realize that the amount at issue is around {$60.00} ( not a huge amount ) ; however, I have spent over 20 years trying to save as much as I can and place it into my savings account. Given the rate of inflation, every dollar counts. Sincerely, XXXX XXXX
Company Response:
State: VA
Zip: 22150
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A