Date Received: 2023-03-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/23 for {$170.00} this amount was taken out of my account twice instead of once and deducted from my checking twice but only applied to my credit card once. When I contacted the bank, they said I need to file a dispute. I filed a dispute explaining that double amount was taken out but not applied so Id wait her like it applied to my credit account or reimbursed to my checking. They declined the dispute saying I couldnt dispute it. They stole a double payment for me, told me to file a dispute, which I did and showed transactions which I attached as proof, and then denied any action could be taken.
Company Response:
State: MN
Zip: 55076
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My name is XXXX XXXX XXXX XXXX, Passport XXXX, I have a PNC savings account number XXXX. Current address : XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, Florida, XXXX, phone number XXXX. On XX/XX/2023 I received an {$18000.00} payment for services from XXXX XXXX XXXX on my personal savings account. The next day after, ( XX/XX/2023 ) I called directly the customer service line of PNC bank to review if check was confirmed and payment received at my account. The agent from the bank stated, after asking if the money could already be used, that transaction was completed and funds were already available to spend from that same day. As the payment had already been confirmed, I completed the services that I had been paid without any issue to the person referred. Four days later after this call ( XX/XX/2023 ), I check again on my balance and I see that the money had been removed completely from the account. I called to the customer service line again. At this moment the agent says that the checks bank account could not be found and funds were not available anymore. I tried to contact XXXX XXXX without any success to claim for the problem with the check, but it was not possible to contact him anymore and disappeared. I complained to the agent on phone about how this negligent misinformation provided, caused I had lost {$18000.00}. They apologized and transferred me to XXXX XXXX XXXX, case manager of retail support who simply said that it was a mistake and they could not do anything as the check account was not found and the money was lost. I explained several times that I trusted on the transaction as the bank officer clearly stated that the money was in my account available to be spent after being received. No responsibility was accepted and that was the end of the communication with the bank.
Company Response:
State: FL
Zip: 33323
Submitted Via: Web
Date Sent: 2023-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-07
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In XX/XX/XXXX I reached out to my at the time mortgage company to seek assistance due to Covid related issues affecting our income. I was told I could have up to 6 months of no payments and after that time passes, I could choose the best option at that time to resume paying in a payment plan, all at once, or putting the missed payments at the end and resuming only one per month. Between two calls to my at the time mortgage company I asked for a total of four months and to resume in XX/XX/XXXX. In XX/XX/XXXX we received paperwork that P and C was to be our new mortgage company. I reached out to PNC immediately to confirm all the information had transferred from my previous provider, and they proceeded to tell me I am not guaranteed any assistance as far as repayment plan or extending things to the end, that they would simply review my file in XXXX and see what can be done or what I qualify for. This is not what I was told from the start and do not have the means to pay all missed payments up front either. P and C is not honoring what I was told by the first company from the start.
Company Response:
State: UT
Zip: 84095
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Delete immediately PNC BANK has yet to pay INVOICEConsumer Financial Protection Bureau complaints filed by me on XX/XX/XXXX ( case number XXXX ) and XX/XX/XXXX ( case number XXXX ). PNC still has not shown me a receipt of payment For XX/XX/XXXX XXXX not use the EOSCAR system .. PNCs Account payment history is inaccurate and is a reason to DELETE the entire account off of my credit report. attached is PROOF that it is inaccurate. the inaccuracies are HARMING me. I have disputed this multiple times XXXX, XXXX and Pnc still can not prove the alleged payment in XXXX of XXXX, and XXXX of XXXX I have documented proof on The creditors ( PNC ) letterhead stating they never received a payment in XX/XX/XXXX, yet it shows that inaccuracy on my credit report. in XXXX of XXXX I disputed inaccurate information being reported on my credit report by PNC Bank I demanded for them to DELETE IMMEDIATELY
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX XXXX. XXXX XXXX, NJ XXXX XXXX XX/XX/XXXX Consumer Complaint Division Re : PNC BANK Debit card declined ; account was blocked for {$880.00} ; ENOUGH FUNDS in the account ; bad customer service ***Updated this letter as of XX/XX/XXXX - I initially filed a complaint to FDIC XXXX they said they will forward this to you but I just filed it in your website anyway. To Whom it May Concern : On XX/XX/XXXX, I went to the USPS to purchase a money order worth {$880.00} ( for my boyfriends rent ) My debit card was declined even if I was putting the correct PIN and I did not tell them to block or put on hold ANY amount of withdrawal from my account. My account has ENOUGH money to cover the {$880.00} withdrawal and I was able to successfully used my debit card from the previous month - same amount. My account suddenly is blocked. Called PNC customer service number ( waited 45 minutes and wasted my lunch time FOR NOTHING ). After work ( another time wasted here instead of me resting at home ), I went to my bank branch ( XXXX XXXX XXXX ) I ranted to the manager XXXX XXXX ( To be honest, she is the only one that has helped me here ) She gave me a new card ( apparently what I had was old in which they should be tracking ). By the way, I also tried to use their chat to resolve this call back from a manager was 3 days!!! never happened too! A certain XXXX XXXX. ( Case Manager, Retail Support ) called me, left a VM and emailed me last XX/XX/XXXX. Called her back twice and emailed her back NO RESPONSE, NOTHING. Fast forward to today XX/XX/XXXX, another rent day for the boyfriend. Went to USPS to purchase the same amount of money order, Debit Card declined, called XXXX and she said it is showing blocked and let me fix this for you. Took a good 30 mins. ( another lunch time wasted ) the resolution is TBD because I am writing this formal complaint before I step out - update XX/XX/XXXX : I had to go back to USPS the following day for the money order, my account was unblocked. Again, the time wasted here in order purchase a money order. Unfortunately, this is my horrible experience with PNC Bank. They do not have an email for me to send complaints to they have their phone number in which you will be placed on hold for 45 minutes and not resolving anything. Plus the chat that does the same thing, nothing. As of the moment, I want to start processing on transferring most of my money to another bank - depending on the outcome of this complaint. My time was wasted here and the payment for my boyfriend 's rent ( anybody 's rent ) is very time sensitive. This is definitely NOT the service I expected. I have been with them for a good 6 years and unprecedented lack of service is just too much ( with the exception of XXXX XXXX ) - XXXX XXXX is offering me {$600.00} credit to my account IF I open an account with them with {$15000.00} and keep it there for 90 days. I want {$600.00} from PNC credited to my account if they want me to keep my money with them. I look forward to your reply on this complaint. Sincerely, XXXX XXXX
Company Response:
State: NJ
Zip: 07087
Submitted Via: Web
Date Sent: 2023-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: PNC opened a bank account in my name without my permission or any involvement at all. They keep sending me emails to transfer my funds there. I emailed them, but they aren't working on it. I'm still receiving the emails and most recently I received a letter from them about PIN selection.
Company Response:
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-04
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: My husband and I applied with XXXX XXXX XXXX refinancing and when they pulled our credit report it doesnt show our current auto loan with PNCBank which we have had since XXXX when we purchased the vehicle. When I called the bank they said they report it every thirty days. The person I spoke with filed a grievance but assured me they were reporting it every 30 days. After speaking with PNC Bank I called XXXX XXXX credit reporting bureau and they have no record of them reporting ever. I checked XXXX and XXXX and it does not show there either. We can not refinance without this report coming from the credit bureau. We are having financial problems and it is imperative that we have the refinancing done as soon as possible. Now we have to wait 30 days and this certainly doesnt seem fair because someone has made a bad error. Please expedite this as soon as possible.
Company Response:
State: OH
Zip: 436XX
Submitted Via: Web
Date Sent: 2023-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: PNC Bank has refused to acknowledge a recorded call that my late mother XXXX XXXX had stated on XX/XX/XXXX that none of other children are to have access to her Bank Accounts. However on XX/XX/XXXX they allowed my sister XXXX XXXX to withdraw all of her money out of her accounts despite the court ruling removing her as the Power of Attorney. And since then PNC has been vindictive against me and most recently refusing to close one of my Savings Accounts with only XXXX XXXX
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/23 PNC Bank closed my Smart Access checking account. XX/XX/23 US TREASURY attempted to deposit an SSA payment for XXXX into a closed account. PNC bank did not return the payment to the US TREASURY because they stated the Smart Access account was closed onXXXX/23. As of XX/XX/23 neither the US TREASURY or PNC bank has resolved the issue by returning the funds to XXXX XXXX XXXX in which the I am entitled to since the payment is due to myself. I've been going back and forth with both the bank and social security in which I'm still waiting a whole 30 days for this to occur and it has not happened. I really need my monthly payment due to the hardship it has caused me, I'm currently living in a homeless shelter without any recourse since both companies involved have been less than helpful with no resolution. Please help me retrieve the funds that are owed to me as quickly as possible so someone else who needs a place to rest, eat, and sleep can utilize this service.
Company Response:
State: AL
Zip: 36109
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-03
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: A Ach deposit was made into my account XX/XX/2020 under another name it's been sitting for 3 years and the originator has not requested it bk the account is still frozen and they will not close it I can not acces my statements and get legal help no one is helping me
Company Response:
State: GA
Zip: 30315
Submitted Via: Web
Date Sent: 2023-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A