Date Received: 2023-03-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I attempted to make a deposit of {$420.00} on XX/XX/23 at a PNC bank atm located at XXXX XXXX XXXX. XXXX, XXXX XXXX, FL onto my XXXX account. I received the following error message " action selected is not available at this time '', please retry ''. The ATM did not dispense the money back to me. I attempted to call the bank to inform them of the incident, but I received the message that the bank was closed. I went to the bank Monday XX/XX/23 morning at XXXXXXXX XXXX to speak with a teller to inform them of the incident. I was told to contact my bank or servicer, which is XXXX. XXXX would need to submit a dispute with the bank. I have contacted XXXX multiple times, and I was informed that the transaction isn't showing on their end, and they can't assist me any further. XXXX told me to contact PNC bank to resolve the matter. I called PNC bank customer service, and I was told that only XXXX could submit a dispute. I have went back and forth between XXXX and PNC bank and neither of them have been able to assist me with this matter. I attempted to obtain information of the ATM servicer, but I was told that only PNC bank customer service number is available on the ATM, and XXXX picks up the cash from the ATM. I am trying to obtain information on how to resolve this issue because the funds are needed desperately.
Company Response:
State: FL
Zip: 32714
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am writing this letter to file a complaint against PNC for repeatedly putting back the disputed information on my credit report. I have filed multiple disputes with PNC regarding incorrect information that was reported to the credit bureaus. However, despite my repeated efforts to get the information corrected, PNC has consistently failed to update my credit report and has instead put the disputed information back on my report multiple times. This has caused significant damage to my credit score and has affected my ability to obtain credit and loans. Despite my best efforts to work with PNC and resolve this issue, they have repeatedly failed to take the necessary actions to correct my credit report. I request that PNC take immediate action to correct my credit report and remove the disputed information once and for all. Additionally, I would appreciate it if you could provide me with written confirmation that this matter has been resolved.
Company Response:
State: TX
Zip: 75217
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/23 I closed/ payoff a business line of credit with PNC bank XXXX The Payoff Disclosure document contained " exhibit A payoff information ''. The charges were assed as follows : " Other fees '' {$170.00} ( with no description of fees?? ) & {$94.00} in late charges all of which were waived by the bank during the ~20year course of the line of credit. I initially spoke with PNC case manager on XXXX by the name of " XXXX XXXX '' for an explanation of the charges. During this date & all subsequent dates of contact with the case manger the same activity took place. I would be put on hold several times during the call while they claimed they were reviewing my account. On every single occasion she would come back to the phone and tell me they did not find any " exhibit that referred to my complaint & further investigation would be required. I was continually told someone would get back to me in a 48hrs of the contact, " which never happened ''. I spoke to XXXX XXXX on XX/XX/23 who indicated she would request copy of the " payoff letter '' and of course said she would get back to me, " which again it never happened '' I filed a complaint in a follow up PNC survey last week. & XXXX XXXX responded to the survey she would be contacting me soon ' to date I have heard nothing. In conclusion this matter is appalling and shows the shear incompetence of their inability to resolve simple issues. A case manger that can't retrieve a closing document from her own bank is pretty pathetic. PNC bank has no intention of providing a refund or a plausible explanation of these charges. As far as I'm concerned this is '' theft by taking ''.
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Attached to this complaint is a copy of my credit report specifically the account which is inaccurately being reported by PNC BANK. I have previously sent copies of these inaccuracies to PNC BANK Also, attached is response letters by PNC BANK dated XX/XX/XXXX that has been marked in the red ink to show incorrect statements.. and blatantly, willful violations of the fair, credit reporting act and the fair debt collection practices act. PNC BANK is in violation of 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. In response to PNC BANKs letter dated XX/XX/XXXX The attached credit report ( attached ) shows that the information being reported by PNC BANK does not match between all three credit reporting agencies, which means somewhere there must be an inaccuracy How can PNC BANK be reporting accurately to the credit reporting agencies if each credit reporting agency has different information? the account number for the ( Pnc ) account does not match between all three credit reporting agencies The account type for the ( Pnc ) account does not match between all three credit reporting agencies the number of months ( terms ) for the ( Pnc ) account does not match between all three credit reporting agencies the high credit for the ( Pnc ) account does not match between all three credit reporting agencies the last reported date for the ( Pnc ) account does not match between all three credit reporting agencies The comments for the ( Pnc ) account does not match between all three credit reporting agencies The date last active for the ( Pnc ) account does not match between all three credit reporting agencies The date of last payment for the ( Pnc ) account is blank on all three credit reporting agencies ( In the two-year payment history ), from the date of XX/XX/XXXX to XX/XX/XXXX for the ( Pnc ) account does not match between all three credit reporting agencies the letter, states that the last payment Pnc received was XX/XX/XXXX for the XXXX cycle. ( Which admits that there was no payment in XX/XX/XXXX ). the credit report attached shows that Pnc indicated a payment in XX/XX/XXXX ( inaccurate ) because of the inaccuracy of XX/XX/XXXX the date of charge of is in accurate as well 36 separate violations of the fair credit reporting act proven in attached credit report letter from PNC BANK dated XX/XX/XXXX proves how many times I notified PNC BANK of these inaccuracies Because I notified PNC BANK more than eight times within a two year span makes their violations willful ( took longer than 30 days to fix the inaccuracies ) there is no way anyone with eyes can look at this credit report and not see the inaccuracies which equal violations
Company Response:
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Getting the loan
Subissue:
Consumer Complaint: I went in the bank where Im a member and ask for a loan that only requires your EIN number for business I was told over the phone it was offered but when I got to the branch they told me it didnt exist and ran my name and social for a different loan told me I was denied and sent me out
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Unable to open a new bank account with pnc bank, XXXX, XXXX XXXX XXXX due to accounts being opened fraudulently under my name in the past
Company Response:
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XXXX I went into XXXX XXXX Car dealer in XXXX XXXX, Alabama to inquire about leasing a XXXX, after lengthy conversation With salesman ... decided to try for one and was told it would only require 1 credit pull ... as I waited to see I started getting multiple alerts that my credit was being pulled, went into sales office and asked what was going on and was informed they turned down the lease and they were running my credit with lenders for purchase ... I was furious as I did not ask nor want that ... I never signed or filled out an app for purchase nor did unauthorized any type of credit pulls for this, sales said they just thought I would want this and admitted fault ... said they would reverse the inquiries but have not done it yet... They had no buisness playing with my social this way and asked me to leave there buisness when I busted them on it... there is nothing in the form of paper work as I signed nothing
Company Response:
State: AL
Zip: 359XX
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I applied for a car loan for a new car and was rejected on four reasons why the car loan was not approved. I disagree with PNC 'S reasons for rejecting my loan request. I Have one credit card with PNC and I pay on time. I have enough money to pay for the loan each month. I clear {$2600.00} dollars each month. I have a present car loan with another company that will be paid off at the end of this year. I am not behind and I have an impeccable credit report. There was a time that my credit was poor, but I endeavored to repair my own credit scoring ; fortunately, I succeeded. I believe that PNC is discriminating against my age and longevity. There is no rhyme or reason that PNC should deny me the opportunity to achieve the American Dream as a XXXX. I have had several disputes with PNC in the past few years and I have become exasperated with the nonsensical, racist and age discrimination behavior if PNC. The reason I have not approached another company for a loan, I don't want to give PNC the satisfaction of running or disappearing. Afterall, that's probably what they want. I will stay on and report all wrong doing by PNC until they respect me as a viable and good customer. I'm still livid about the money that PNC would not return to me by an Airline that stole money from my bank card. It was a company that sold tickets for XXXX XXXX.
Company Response:
State: PA
Zip: 161XX
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: PNC bank has been stealing my money and not putting my direct deposits in my account.i have filed over 200 plus police reports in XXXX county Texas and the COUSTMERS protection agency with the identity theft XXXX also XXXX. I never withdrew anything in regards to my account with y'all. Also on the XXXX of XXXX I was informed by your agency along with the bank that they just received the claim. Then on the XXXX of XXXX the said bank PNC XXXX my account for no reason. I would like to hear the recorded conversation in regards to SUPPOSLY me telling you this. THAT IS MY RIGHT ACCORDING TO Y'ALL 'S WEBSITE. I AM REMITTED THIS COMPLAINT AGAIN WITH PROFF THAT THEY STOLED MY PAYROLL AND MY SOCIAL SECUITY CHECKS. Also the XXXX company that was set up for auto draft. But apparently the funds were stolen from my account.the last 2 months. But know there is nothing showing the XXXX at all. I never went in and just took the keys. I used my bank card and I know it went through.so where is it on my transaction history. It is nowhere with the bank at this moment. I have the invoices and contract with me XXXX XXXX XXXX XXXX XXXX being listed as the authorized driver. Then how was I arrested for unauthorized driver.
Company Response:
State: TX
Zip: 76201
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Check # XXXX, drawn on the account of XXXX XXXX XXXXXXXX in the amount of {$3500.00} was processed and cleared on XX/XX/2023. Check # XXXX was deposited into my PNC account on the same date. On XX/XX/2023, PNC withdrew the funds from my account. PNC never returned the funds to XXXX XXXX XXXXXXXX. Despite numerous telephone calls and in-person visits to PNC, and the passage of 2 months, they have never even reached out to resolve this problem. I am a customer of 40 years with large deposits in my accounts.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A