Date Received: 2023-09-23
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: This was a scam calling about getting a prepaid PayPal account caught up saying we were behind went down and bought a gift card and XXXX gift card to give to them. It was all a scam. We found out later been on the phone with XXXX support they created a case, they said Im gon na need to get some type of report or number to give to them. We immediately stopped. The gift card has not been used yet, but the funds are still on there but unable to retrieve them if theres any questions please feel free to call me at XXXX.
Company Response:
State: TX
Zip: 76126
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, 3 unauthorized transactions were made on my PayPal account. The first payment consisted of {$150.00} sent to XXXX XXXX described as " Tickets '' and the other two payments consisted of {$1.00} described as " Test '' and {$140.00} described as " Tickets '' both sent to XXXX XXXX. When I saw this I immediately filed an unauthorized transaction case, but the case was closed without asking me for any further information or proof.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I was trying to issue a refund for {$6.00} on a transaction completed on PayPal business. Payals system gave me an error saying it didnt go through and to try again. I did this a few times with the same error ( I captured image of this once ). Follow up realize that afternoon PayPal has now taken {$6.00} out of my account 4 times! Throughout this it never said it was happening and yet it did it four times. I reached out to PayPal who tell me it is my fault. I am not technologically challenged. I followed the messages at told me to by PayPal try again. So now PayPal has unauthorized quite frankly all of the 4 refunds seeing as I never got to a confirmed state in completing them. PayPal has refused any help and a token {$10.00} credit. This is not my fault and i am offended they keep putting this on to me. They are unwilling to accept their technology flaws and many consumers would stop there. But the principle of the issue is a concern for me. What happens to other consumers who dont know how to argue with them. They need to accept they are half a technology company and technology errors on their part are not the consumers fault. I want them to see these issues. I want them to give me back the Money they have taken from my account ( now {$24.00} ). I want them to be accountable to looking into their technology error messages and what it does to the consumer. This is not acceptable.
Company Response:
State: NY
Zip: 10801
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I am from the XXXX working as a XXXX XXXX and provide help to my clients located in the XXXX. I use Paypal to get payment from them, in exchange to the work I did, I use Paypal for nearly 10 years, without any issues. But then, just this week, I got an email from Paypal, saying my account has been limited. I am not sure why so I asked. However, I was not given a specific reason nor a valid one. I seek justice because first : I still have funds in my PayPal account which I can not withdraw. Second, the invoices I sent to my clients last week is still pending and Paypal is making a follow up with them, when they know for a fact that they are holding my funds. I am asking for your help. I just need my account reinstated, I just need it to be able to use it as a payment platform for my clients. Any help is greatly appreciated. Thank you!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On or about XX/XX/23 I noticed a charge on my Paypal ( PP ) in the amount of {$350.00} rounded up. I called to have it removed from my PP account. PP through its alleged manager. XXXX XXXX ( or XXXX ) ( XXXX ) sent me a database in which to enter my claim for the {$350.00}. Credit. The PP database did not allow me to see my keystrokes, was very inforgiving and did not allow for correction of errors. Inadvertently I added a XXXX to my claim which made it {$3500.00} instead of {$350.00}. XXXX went ballistic and claimed he would be fired from PP for MY error. PP then proceeded, without court order, to invade my computer, lock it so I didnt have access to it and freeze my bank account, Then, instead of allowing me to send PP a personal or cashiers check which would have quickly cleared the matter, PP demanded through XXXX that I pay in gift cards issued by various stores ( XXXX , XXXX, XXXX , XXXX ). Im a partially XXXX XXXX years old war veteran and its difficult for me to walk, Because of PP, I had to go from store to store to store to purchase the gift cards ( because of daily XXXX XXXX limits on their amounts ). Its taken days to get the amount needed to repay PP. In the meantime, Ive not had access to my own computer or my own bank account. To say that PPs business practices are heavyhanded and XXXX like is an under statement.
Company Response:
State: OH
Zip: 43130
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a purchase of a smartphone which I never received. I had used PayPal to make that purchase just in case things went wrong because they have a buyer protection program. The merchant used USPS to have the package delivered. They supposedly delivered the package to my freight forwarding service on a day that they were not open, XX/XX/. That was the information reflected on the USPS tracking website, but the freight forwarding company could not have possibly received this package if they were closed. At first, I had attempted to get a resolution from the seller themselves, however they simply cast blame on the freight forwarding service. Then I created a dispute on PayPal. I even went as far as having verifiable representatives of USPS send me written notice that the package was mishandled and misdelivered. PayPal was attached to the email for visibility into everything. However, PayPal called the customer service number for USPS which is simply reps from other countries contracted to provide customer service, to verify the authenticity of the letter. I would know having been one of these reps myself. We usually do not have access to information about delivery scans so we will always tell you exactly what is shown on the website. Since the PayPal escalations handler, XXXX, was attached to the email thread that included the letter, they could have simply collected the direct number and extension of the USPS Manager of the XXXX XXXX, XXXX XXXX, to verify the letter. And now I am left with no satisfaction.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I wanted to buy a jewelry online, the seller contacted me and stated the piece is for sale. They accept XXXX When i entered the email it did not show if the address is verified so I assume d XXXX can not use unverified addresses. I sent {$170.00} via XXXX with the thoughts if it would be a scam I can stop payment immediately. In 3 min after I paid the real owner of the site contacted me and warned about the scam. I contacted PayPal immediately to request stop transaction. I didnt find even a link to stop the authorization. I wrote the dispute ( what was the only option to contact XXXX ). The next morning I received an email XXXX sent money and is unable to stop authorization since it was Family and friends money transfer. I did not check the option family/friends as there were no even other options. There were no option to apeal the dispute decision. I was trying to contact XXXX and put two requests for the representative to contact me, no one responded for 2 days. I would like to get my money back
Company Response:
State: NY
Zip: 10304
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/13 I received an email from Venmo that I had received a {$600.00} payment into my Venmo account. I checked daily for a week and it never showed in my balance. Then when I tried to login I began to get the message " OAuth2 Exception : Unauthorized action ''. This went on for two days. I tried customer support and could not get a response by phone. I submitted an online request and did not get an answer. I tried their chat and it wasn't an option. Then I XXXX the problem and saw that people have been having this problem for over a month with no contact from Venmo or resolution.
Company Response:
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: repeatedly attempted to submit payment, only to be told it was declined, but without any explanation.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received XXXX emails from Venmo on XX/XX/2023 that stated a total of {$79.00} was being disputed by the sender because they did not mean to send the money. However, I was in front of the individual while they sent me the money on Venmo to pay for their food. The Dispute ID from Venmo is : XXXX for {$50.00} transaction date of XX/XX/2023. The second Dispute ID from Venmo is : XXXX transaction date XX/XX/2023. Venmo claimed that they disputed this chargeback with the bank because " This transaction was not marked as eligible for Purchase Protection. I told Venmo that the sender called me personally and told me that he had overdrafted his checking account and told his bank these were fraud charges so he could receive the money back from Venmo. Now on XX/XX/2023 Venmo emailed me and said that the financial institution decided in the sender 's favor and there is nothing Venmo can do. My account balance is now negative {$79.00} on Venmo.
Company Response:
State: NC
Zip: 27604
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A