Date Received: 2020-08-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: In XX/XX/2020, I sold a cycling shoe to a buyer, in-person, through XXXX XXXX. The customer asked me to use PayPal. I sent buyer the link for payment by e-mail, this way he could pay using his credit card through PayPal. And he did it. Immediately the payment changed from OPEN to PAID, and then to PENDING - Processing time XXXX hours. The buyer picks the shoe up and left, since we both believed that in matters of time to complete the payment. Listed on Marketplace XXXX : XXXX : XXXX Paypal Transaction ID : XXXX A complaint was opened with Paypal last XX/XX/2020. Paypal replied back asking the buyer to confirm the receipt of the product. However there the customer does not have an option to add the information on his app side. The buyer tried to cancel the transaction to pay me in cash, but the credit card administration said the money was already taken by the merchant ( Paypal ). Paypal app/website still with the payment on " pending ''. No other option from Paypal was given to me to receive the payment.
Company Response:
State: FL
Zip: 34677
Submitted Via: Web
Date Sent: 2020-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2020 at XXXX XXXX PDT My company used PayPal to receive a credit card payment of {$4300.00}. Paypal immediately and without reason put a hold on {$2900.00}. I called and was told multiple different reasons as to why the funds were being held : Reason 1 : " The funds will be released when you provide a tracking number '' -I am a XXXX XXXX XXXX XXXX facility, the transaction is for XXXX XXXX there is not and will not be a tracking number. At this point I was transferred to another representative and was given a different reason. Reason 2- " You have gone over the {$500.00} limit on keyed in transactions. -I replied that I was now very uneasy with any funds being held by PayPal , that my business cash flow can not tolerate {$3000.00} being held for " Up to 21 days ''. The representative attempted to release the hold, but was not able to. I asked to be transferred to a supervisor who could release the funds. At this point I was transferred to a supervisor who gave me the third different reason. Reason 3 - " You have gone over the {$8500.00} limit on incoming transactions total. '' -I replied that the funds need to be released immediately and that there are unacceptable and shady business practices going on. The supervisor rudely and with glee refused to release the funds, or provide me any acceptable reason why the funds were being held, or why I had been told so many different reasons. He informed me that PayPal would not release the hold for 21 days.
Company Response:
State: NC
Zip: 27263
Submitted Via: Web
Date Sent: 2020-08-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I paid XXXX XXXX XXXX {$260.00} through PayPal to complete a business research analysis for me. XXXX turned out to be a fraudulent company that advertises themselves as a company that employees XXXX XXXX XXXX to assist in XXXX level writing and XXXX work. Here is their website XXXX XXXX XXXX I informed PayPal of the fraud within a few hours and PayPal stated they would contact the company. PayPal opened a dispute claim and yesterday denied the claim. PayPal should refund my money as XXXX XXXX XXXX is clearly a fraudulent business yet Paypal continues to allow the company to use their service. I also contacted XXXX XXXX XXXX who told me they would refund my money if I stopped my dispute with PayPal. I forwarded that message to PayPal who confirmed that if I canceled my dispute that a refund would be impossible. Another attempt by XXXX XXXX XXXX to defraud me. I respectfully request that you research this issue and compel PayPal to issue my refund and to also compel them to cease allowing XXXX XXXX XXXX to use the PayPal platform to defraud anyone else. Thank you.
Company Response:
State: CA
Zip: 91302
Submitted Via: Web
Date Sent: 2020-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The IRS transmitted my Economic Impact Payment for a total of {$1200.00} via direct deposit into my checking account with PayPal on XX/XX/2020. According to PayPals terms the government direct deposit may not post to my account for 3 - 5 business days. It is now XX/XX/2020, which is 8 days since my deposit was transferred from the IRS to my PayPal account. There is still no pending or completed transfer on my account. I have reached out to them, but have not had any response or contact from a representative about my current situation. I have waited patiently for 8 days for the IRS direct deposit payment to post to my account, but the PayPal company has fraudulently held my money for a far longer extended period of time than was expressed in the terms and conditions.
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2020-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I paid a clothing manufacturer, XXXX XXXX, via Paypal for goods. When I received the goods they weren't as described and they held my labels/tags I had paid for.. I filed a dispute with Paypal and they denied my case! I have the wrong merchandise plus they fail to ship part of my order. I can't believe Paypal ruled in their favor. I am looking to get back approx {$610.00}
Company Response:
State: OK
Zip: 73012
Submitted Via: Web
Date Sent: 2020-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Purchased items on XXXX on XX/XX/XXXX from scam seller XXXX who and goes by 2 different names, XXXX XXXX and XXXX XXXX of XXXX, MI ( possibly 1 other state as well ). Items were mini beauty samples ( about XXXX in total ). They were all advertised as BRAND NEW. Sale was agreed to by both parties on XXXX ( have fully documented sale post and 1-1 conversation with seller ) and transacted through Paypal goods and services. Seller sent package but many items were missing, and many items were used/empty. Contacted seller for many weeks to give her a fair chance to respond, but she never responded - she ghosted me. In the meantime, another XXXX XXXX/XXXX user contacted me telling me she saw the purchase I made and asked if I received my items. I told her I did, but many were missing and empty. She told me she also agreed to purchase items from the seller and sent the seller {$100.00} through paypal, but never received anything. We stayed in touch as we both tried to contact the seller multiple times over the next couple of weeks, but the seller had disappeared. We both opened cases with paypal. Hers was fixed immediately as the seller never sent anything and had no tracking number for that buyer. My case was taking longer since the seller did ship items though they were not at all as described or promised. XXXX strung me along for over 2 months with their " investigation ''. I replied at every turn sending them the info and documentation they requested. On XX/XX/XXXX, I missed a communication from them that required I file a police report and send it to them for my case to continue. I don't even know if the police would have taken me seriously. Because I did not provide a police report, paypal automatically found in the seller 's favor. Because their investigation took over 2 months ( was originally filed on XX/XX/XXXX ) my bank says they are unable to dispute it because they can not dispute anything prior to XX/XX/XXXX and this transaction took place on XX/XX/XXXX. Because of the egregious amount of time paypal took to complete their " investigation '' I am now out of luck with a scammy seller. Paypal has refused to appeal or reopen the case, I was on the phone with them for over 2 hours this morning.
Company Response:
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2020-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Paypal permanently put limitations on my account since 2014. They did not explain why they did this action. Said it was transactions that was not right. Told them I had a processor through stripe. Reissued my information to them still denied me. Have not used their services since 2014 still penalize me. Tried to reach out to them in past gave me the run around and still would not tell me why they did this action. I go to an online school that only accept payments through PayPal. They let me pay my cost of tuition and service. Will not let me sign up.for others. If you need information I can provide. Will not even let my children get an account because of the address used. Can you help me out with a solution for this problem?
Company Response:
State: MI
Zip: 48203
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On Tuesday, XX/XX/XXXX, I used my Venmo account to add money to the account from XXXX to Venmo. This is my rent money that I added to Venmo which waS {$700.00}, but I received a email that they froze my account. The account specialist, XXXX said I needed to send in proof of identity and the bank statement that showed I made the transaction and I could screenshot it. I sent the specialist my ID, my cashapp card, the bank statement from XXXX, the email that showed I made that transaction and everything they needed. XXXX then emailed me and told me she cant accept screenshots so I sent pictures from my desktop and she didnt accept it because when I clicked the bank statement from cashapp, it transferred to XXXX and she said she couldnt take that. I also tried using another computer to see if XXXX came out and it did so it is the systems way of showing my documents. XXXX wouldnt take anything I gave her and she told me that she will keep my account frozen for 180 days until I show a statement from the bank that works with cashapp which is XXXX XXXX. I called XXXX XXXX and emailed cashapp and XXXX XXXX said they do not send bank statements from XXXX and I would need to get it from XXXX, which is what I did. I tried so hard to cooperate with her and I spoke to other agents from Venmo through the app since they arent taking calls and none of them are helping me out. I gave the company all of the proof I can that showed my identity but she doesnt want to take it. My rent is due next week and now I dont know what to do because that is all of my money I have right now. I will attach everything I sent to her and what she told me. Thank you so much!
Company Response:
State: NY
Zip: 10031
Submitted Via: Web
Date Sent: 2020-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: PayPal issued a credit for a dispute to PayPal credit and now reversed the decision and debited my PayPal balance. Credit/Debit to different accounts. In XXXX I disputed a charge of {$510.00} for a return from XXXX as I never received a refund for my return. On XX/XX/XXXX PayPal notified me that the dispute was ruled in my favor and a credit would be issued. On XX/XX/XXXX I was notified by email that PayPal was now reversing their decision and siding with the merchant. PayPal has still refused to speak with me about why this decision was reversed and will only say the decision is final. That same email notified me a debit would occur for the money back. On XXXX when I attempted to contact them again to ask about the decision I instead inadvertently contacted XXXX XXXX who now owns PayPal Credit. I was fully unaware these two institutions to not speak to each other AT ALL despite PayPal sharing a name across both. On XXXX XXXX opened a dispute for the same charge to do their own investigation. This same day XXXX also issued a credit for the {$510.00} also to my PayPal Credit account balance. On XX/XX/XXXX I was notified by email that the debit for {$510.00} had processed along with a demand for immediate payment. I checked my account to see they debited my PayPal balance rather than debiting PayPal Credit/XXXX where the original credit had gone. I have tried endlessly to contact PayPal via phone but they do not have phone support at this time, only messaging online that takes 4-6 hours between responses. These responses have been 100 % canned and useless. That last one I was told to contact PayPal Collections to resolve this issue. My issue here is I had two 0 % for 6 month purchases on my PayPal credit. When both XXXX and PayPal issued credits it caused these two other purchases to be paid off. Now they debiting me back the {$510.00} from my PayPal balance which was and always has been at {$0.00}. I've contacted XXXX for clarification and any help, they advised me to simply contact PayPal and tell them to instead debit my PayPal Credit/Synchrony account and it would be resolved on both ends. PayPal refused to debit the same account they credited. I contacted their collections team as advised by their messaging service and was told the demand is for immediate payment. I explained this entire thing and said they can not credit and debit two different accounts and then demand full payment. I said I am happy and willing to pay the {$510.00} back but it needs to be at 0 % for 6 months as that is what it was on my XXXX account where they sent the original credit. They refused this offer and said it's all or nothing and if I do not pay in full they'll send this to a collections agency.
Company Response:
State: TX
Zip: 77020
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: This issue involves Paypal 's unethical behavior towards the buyers during a pandemic.
Paypal Transaction ID : XXXX Paypal Transaction Date : XX/XX/2020 Paypal Dispute Case ID : XXXX XXXX Purchased authentic XXXX XXXX XXXX from XXXX XXXX via Paypal. Name of Merchant is : PAYPAL *XXXX and the price of item was {$200.00}, plus {$2.00} Paypal foreign transaction fees, totaling the amount of {$200.00}.
XXXX Item was delivered and I discovered that the PAYPAL XXXX XXXX seller sent a completely different item than they advertised and agreed to. The item I purchased costed more because the XXXX XXXX lace becomes transparent on the skin, causing the realistic effect. What they sent was some sort of white, plastic-feeling lace that was the opposite of transparent, it was opaque and more noticeable than any product I have tried before.
XXXX I contacted seller, sent pictures and asked for an XXXX number ( as required from their return policy ). After waiting six days with no response, I contacted Paypal to dispute.
XXXX After realizing that I got scammed, I opened up a dispute with Paypal ( Paypal Dispute attached, labeled " Paypal Resolution Center EXXXX XXXX '' XXXX Paypal sent me an email stating that I received the full refund offer from the seller ( attached, labeled " XXXX Paypal email -full refund offer from seller '' and was prompted to mail item back to XXXX , though they offered no shipping label, forcing me to pay {$58.00} more to ship item back.
XXXX after much communication with Paypal regarding the {$58.00} shipping and Paypal stating that they will at minimum, reimburse me {$30.00} of the shipping ( attached, labeled " PayPal chat transcript XXXX thru XXXX '' ), I paid for the shipping and sent the tracking # - XXXX, XXXX - XXXX Paypal acknowledged the shipping and tracking number ( attached, labeled " XXXX Paypal email acknowledged tracking to XXXX '' ) -From XXXX through XXXX Paypal continued to push the Estimated Resolution Date forward and began to ignore my follow-ups. They made it impossible for me to reach them by phone, as I attempted to call them and chat with them repeatedly.
XXXX Paypal sent me an email stating that my dispute for this item is now DENIED, via the following email : -- -- -- -- -- " Hello XXXX XXXX, We received the case ( s ) you filed on XX/XX/2020.
We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because we did not receive valid proof or tracking that you returned the merchandise.
We're sorry for any problems you may have experienced with the transaction ( s ).
Transaction information : Dispute Case ID : XXXX Transaction Amount : {$200.00} USD Dispute Amount : {$200.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2020 Thanks, PayPal '' -- -- -- -- So to recap, after acknowledging my tracking # on XX/XX/XXXX and without communicating any shipping issues, Paypal decides to discard my dispute on XX/XX/2020 by denying my case due to their claim that they suddenly " did not receive valid proof or tracking that you returned the merchandise ''?
First it was Paypal 's merchant, XXXX XXXX that was the issue, but now the disgust is with Paypal 's fraudulent denials that is quite concerning.
Since receiving this random denial email, I have been trying to call Paypal and chat with them, but their closing my case closed the option to do so. Additionally, calling Paypal is unsuccessful, as they've made too many firewalls, preventing consumers from reaching them by phone. No success, despite my many attempts. That is why I am finally here to report their unethical activities.
I was forced to file a claim with my bank, XXXX XXXX XXXX Bank.
Not only did I get scammed out of {$260.00} ( item plus shipping ) but I also got scammed out of my time and energy over this three month ordeal.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A