Date Received: 2020-09-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello friend, I am seller of XXXX, I am XXXX and by obligation charge by paypal, it turns out that a few days ago paypal limits my account and ask me, some proof and fractures, sent them and it took 5 days to respond, The result was that I can no longer do business with them, that is I closed the account I can not pay to ebay the commissions, XXXX sends me messages I can not take my money because they do not leave me, I have to wait 180 days, that is a lot I have family to feed, {$4000.00} lock, help me please
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have been a customer of PayPal since XX/XX/XXXXwith several successful transactions of both buying and selling, with no issues. I sold 2 pair of shoes on XXXX and up omg receipt of payment PayPal has held the funds, giving me no access to them until 24 hours after shipment has been delivered. This makes it impossible to pay for shipping or other related expenses associated with the transaction. In addition, PayPal gave me. {$11.00} cash back and when I made withdrawal to my bank, they made me send picture of drivers license, take a selfie and then held my withdrawal for another day when they offered me instant withdrawal to my bank.
Company Response:
State: NE
Zip: 68046
Submitted Via: Web
Date Sent: 2020-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has " permanently limited '' my account claiming that I violated their policy. I dont sell items on PayPal ... I use it to easily transfer and or send money and to purchase items online ... they told me they will hold my money for 180 days and then email with instructions on how to get my money transferred, if I'm allowed to have my money after the 180 day time limit is up ... I'm not the only one they have done this too ... hundreds of people have the same problem ... after receiving deposits from unemployment PayPal sends this message saying the account is permanently limited for violation of the policy and that they no longer offer any services to me ... what I dont understand is my first unemployment payment was for over {$8000.00} and also deposited into my PayPal account ... however they never limited my account then nor have I had any issues with the account until the last deposit ... first of all PayPal is NOT a bank so why do they think they can operate as such? They are a payment platform ... it should be illegal for them to do this to people! I am a single mother and it's been 2 months since I got the XXXX and that was all gone as soon as I got it due to the months without any income so I need this money just as badly as I needed that money ... please please please help!!! I've reported the issue to PayPal via a transaction dispute and of course was not given any help at all ... I dont care if they want to do business with me or not because I will never ever use PayPal again once they release my money!!!
Company Response:
State: KS
Zip: 67217
Submitted Via: Web
Date Sent: 2020-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: My Venmo account got hold since 180 days ago, I had file a complaint with CFPB and receive feedback from Venmo saying that the funds in my Venmo account it's holding for 180 days and to minimize the risk of loss due to chargebacks, disputes or reversals. and any remaining funds will be made available to me for withdrawal on or before XX/XX/2020. But I'm still unable to withdrawal on XX/XX/2020. So I had email Venmo again on my own, but they told me different things and say that Venmo will not be able to release those funds to you. I had attached a file about what escalations officers email me saying my funds will be available in XXXX under this email for the proof and an email from Venmo on XX/XX/2020, saying that Venmo will not be able to release those funds to me. please review it thanks.
Company Response:
State: TX
Zip: 78758
Submitted Via: Web
Date Sent: 2020-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/XXXX I received {$15000.00} From XXXX XXXX XXXX. Account Has been limited after payment received. sent paypal a photocopy of my drivers licence, bank statement, and answered questions regrading to the activity on the account. XXXX of XXXX I received a email from paypal stating they have chosen to part ways and i have to wait 180 days for my money.
Company Response:
State: NY
Zip: 11210
Submitted Via: Web
Date Sent: 2020-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-04
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Around XX/XX/2020, my business client XXXX XXXX sent over 2 payments of {$2000.00} each totaling {$4000.00} for a personal exercise training package. He paid me via the " Friends & Family '' option of Paypal. Mr. XXXX also sent me a couple of smaller payments of {$35.00} each on XX/XX/XXXX and XXXX for extra car fare. A few days later, a Paypal representative called me to inquire about these payments. Caught by surprise, I just told him XXXX was a " friend '' of mine who sent me the money, after the Paypal rep asked who XXXX XXXX was. The Paypal rep proceeded his questioning by wanting to know what the money was used for. I replied for " personal reasons ''. Based on these 2 responses, the rep informed me that he was going to close my account permanently because it presented a security risk and I will not be able to use Paypal or any of my cards or banks linked to Paypal ever again within their services. Despite my reaching out numerous times to appeal this decision to various supervisors, their responses have been consistently rude, disrespectful, unprofessional, and downright threatening, without any chance of recourse. Their decision has affected each and every one of my transactions negatively in which the merchant accepts Paypal only, limiting my options of business transactions. I even wrote an appeal request via hard copy and sent it via snail mail without response in the Spring 2020. I do not feel this was a fair decision on how Paypal treated me, without recourse for reinstatement. Paypal has effectively banned me for life, and I am seeking for a fair reconsideration for an opportunity to not make the same mistake of accepting payments under their strict guidelines, which they are not affording me. I am enlisting the intervention of the CFPB to assist me in my goal to be reinstated in good standing with Paypal again, as I had been for over 20 years previously. Thank you, XXXX XXXX
Company Response:
State: NY
Zip: 11377
Submitted Via: Web
Date Sent: 2020-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-04
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Hi! My name is XXXX XXXX. My date of birth isXX/XX/XXXX. Actually i have a paypal account. I had that account registered for my XXXX direct deposit because I'm a XXXXXXXX XXXX I never had any problem with the account until last month. I lost my card last month and after I realized that I lost my paypal cash card. I checked my transactions on the paypal app. Someone used my card twice at XXXX. I didn't report those transactions because it was not really a big amount. I just locked my card. After I locked my card someone still used it at a gas station so i ordered a new card. I got my unemployement money on XX/XX/XXXX3rd from Department of labor. I got 10 direct deposits and the total amount that i got was XXXX . I tried to tranfer the money but was saying that I have to upload my Id and proof of address to send the money as they put a hold on my account.I uploaded the documents and then I was told to wait 3 days. After 3 days, They said there is some suspicious activity on my account and i can't use paypal anymore and they said I can't take my money out from paypal for the next 180 days. I contacted them multiple times to provide me explaination becuase I never did any thing wrong with my account. They didn't provide me any explaination. It's been a month my account is on hold. I request you to please help me because I was waiting for my money from the past 4 months. I'm a college XXXX. I have to pay my college dues.
Company Response:
State: NY
Zip: 11229
Submitted Via: Web
Date Sent: 2020-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo froze my account on XXXX with no authorization to do so. I had made transactions on XXXX with no issues. On XXXX I was sent {$500.00} and when I went to transfer into my bank they froze my account. They were supposed to contact me by late afternoon yesterday and I have heard nothing. They are not responding to my emails and are holding my funds
Company Response:
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2020-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently locked my account and will not tell me why. I am a first time seller on XXXX and opened the paypal account to receive payments for items sold. All the information I gave them was 100 % correct and accurate from my email, name, address, phone, bank account, and so forth. Again everything was 100 % accurate. I sold 1 item for the first time on XXXX that was in perfect working order exactly as described shipped by USPS with tracking that was received by the buyer. Soon as the funds became pending in my paypal account they limited my account and required that I submit a copy of my photo ID along with a description of where I was receiving payments from. I complied with their request the very same day sending them a copy of my ID and a description that I was using paypal to receive payments from buyers on XXXX purchasing items of mine that are personal property of mine such as collectables and electronics. The item I sold was a XXXX gaming console and I included a picture of the sale from ebay. The very next day I logged onto paypal to see if the money had been released to find out that my account had been permanently banned. I did nothing fraudulent at all and 100 % complied with their request. I tried to call them but they are not offering customer service over the phone at this time so I used the message center on their website to try to find out why this was happening to me. I was passed along from representative to representative, all telling me the same thing that " the account is permanently closed and they can not provide an explanation '' and simply that " they looked into it and this is the decision they have come to ''. They are holding my funds for 180 days and will no longer allow me to use paypal in the future basically preventing me from ever selling anything on ebay ever again. This makes absolutely no sense to me as all my information was correct, I was not selling anything illegal, and the item I sold was as described in perfect working order and it is my very first sale. I did absolutely nothing wrong and they will not provide me with any explanation. I do not understand how what they're doing can even be legal as again I have done nothing wrong and provided all information to them to prove I was doing nothing wrong.
Company Response:
State: CT
Zip: 06010
Submitted Via: Web
Date Sent: 2020-09-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-09-02
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 at XXXX XXXX I sent the wrong individual {$500.00} using my Venmo account. Her name was XXXX XXXX and there were several people with that name. I did pay the correct XXXX XXXX moments later. The username of the wrong XXXX XXXX is @ XXXX. The correct XXXX XXXX that I paid is @ XXXX. My account username is @ XXXX. I sent the wrong individual a refund request but they did not answer or refund me. Venmo, which is owned by PayPal, does not provide adequate customer support. They claim they will assist in recovering my money but have not done so. There is no way to contact them outside of email. If a bank inadvertently deposits money into my account or if I do the same, they provide recourse. Venmo and PayPal are banks and should do the same.
Company Response:
State: CA
Zip: 90024
Submitted Via: Web
Date Sent: 2020-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A