Date Received: 2020-08-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I used Paypal to buy a product where i was charged ro different amounts and i am unable to enter dispute via internet access after numerous attempts i am simply locked out. I have also attempted to contact because of an unknown address setting up fraud on my account.
Company Response:
State: WI
Zip: 532XX
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2020 My name is XXXX XXXX, I have looked everywhere for help. My daughter passed away on XX/XX/XXXX and I spent everything I had and then some just to get her cremated. I couldn't even have her buried. I was evicted after the eviction ban and I borrowed the money to rent a place, I was {$300.00} short and a friend decided to send it to me via PayPal. They claimed that I violated user agreements and put a permanent hold on my account and in 6 months I might be able to get my money. I had {$370.00} and {$300.00} in a moving fund, I lost the money that I put down on the house. So I am XXXX XXXX XXXX XXXX XXXX XXXX with my daughter 's ashes and have not eaten in 3 days. Will you please send a letter to PayPal and demand them to return my money? I thought about getting a lawyer because this has broken my spirit. I am so XXXX and I feel XXXX, I think they should pay enough in damages at least so I can have a home and bury my daughter. But if all I receive is my money, I will count myself lucky. Thank you for reading this.
Company Response:
State: KY
Zip: 411XX
Submitted Via: Web
Date Sent: 2020-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Once again PayPal continues to not credit funds to my accounts in a timely manner. They are creating " float '' for themselves. In this instance initiated transfer of funds with PayPal from my XXXX XXXX checking account on XX/XX/2020 to my PayPal account. The amount was debited from my checking account on XX/XX/2020. As of today XX/XX/2020 the funds have still not been credited to my PayPal account. PayPal has had the funds for 4 days without crediting my account. This has been done before involving much larger amounts of my money but this time was the " straw ''. PayPal is utilizing this artificial delay to create " float '' which given the scale of their operations must be a substantial theft from the public.
Company Response:
State: NC
Zip: 281XX
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XXXX I purchased an item from a third party in XXXX XXXX XXXX XXXX XXXX -using Paypal as the method of payment. The product was 2 folding chairs for {$39.00} shipping included : " Premium Portable Camping Folding Lawn Chairs with Canopy - COVERED HIGH-GRADE PORTABLE CAMPING FOLDING LAWN BAG WITH CANOPY Premium Portable Camping Folding Lawn Chairs with Canopy - COVERED HIGH-GRADE PORTABLE CAMPING FOLDING LAWN BAG WITH CANOPY '' I used Paypal principally because of their promise : https : //www.paypal.com/us/webapps/mpp/paypal-safety-and-security? gclid=Cj0KCQjwhIP6BRCMARIsALu9Lflux312aVeeEiH1HrvqZzWfMit5UMl10qlz2O9ac-Q7MryMFJDrNtAaAlhOEALw_wcB & gclsrc=aw.ds " 1. You were charged for something you didn't purchase. 2. Your order never arrives. 3. Your order arrives, but it's significantly different than it was described. " I never received the product so I filed a dispute with Paypal ( # 2 ) on XX/XX/XXXX for a return of my money. Paypal responded via email that they would have a decision within a few weeks. On XXXX.20 I received a small little packet with two blue carry bags - that's it. The packet didn't say where or who it was from so I had no idea what i was only that I did not order it. Lo and behold - on XXXX.20 Paypal wrote to me saying my dispute was " case closed '' as I had now received shipment. It appears the mystery bag I received is from the same company in XXXX. With Paypal there was and is no other option to reopen the dispute on the grounds that I did not receive the product ( # 3 ) in question. They do not answer the phones, they do not have an email - only text and the text is a robot that basically tells you what you already know about your account. It appears that Paypal is deliberately set up to avoid any phone calls so that they do not have to honor their promise and if they do not honor their promises, this is not only misleading but are complicit in fraud with these international companies. Furthermore, a quick XXXX search will show that this has happened to other persons as well : https : //www.paypal-community.com/t5/Protection-des-Achats/Is-XXXXXXXX-scam/td-p/2022702 and https : //www.paypal-community.com/t5/Disputes-and-Limitations/Scam-Really-cant-back-money/td-p/1938161 and finally .http : //www.corporate-office-headquarters.com/paypal. There are plenty others as well. Logically one can infer that if this is an ongoing issue with these fraudulent companies and Paypal is not honoring their promise - they too are complicit and abetting these fraudulent companies. A such I would like the CFPB to look into these misleading and fraudulent practices of Paypal. Attached are photos of the product I received instead of my canopy chairs.
Company Response:
State: FL
Zip: 34639
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: 1. Company : venmo 2. What happened - tried to transfer {$2000.00} to my wife thru Venmo - my venmo account deactivated by violation of user agreement - no explanation why - {$2000.00} was reversed from my wifes venmo account to my account - I can not transfer from my venmo account to back to my bank account since they deactivated My venmo account - I escalated to their account specialist through email they said they will hold the balance for 180 days for loss protection and let me at the end of 180 Days - asked again what types of violation I made, but no answer from them - went to chat support and asked same question, but they said they can not answer since chat support is not account specialist team - there is no phone numbers provided at all for their account team. They said just waiting for email. But no answer from account team
Company Response:
State: TN
Zip: 37363
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I placed an order with a company then doing business as XXXX. The order was for a puzzle and I paid {$40.00} using PayPal. My complaint is againt PayPal for their handling of my grievance against the seller. On XX/XX/XXXX I received a puzzle but it was the wrong puzzle. I had ordered a puzzle showing US postage stamps. I notified the company immediately. They did not respond so I followed up via email. The second time I got a response asking me for a photo of the shipping label and the box I received. I sent both. Over the next several weeks I went back and forth with this company several times. They admitted their mistake, The offered me a fraction of what I had paid. A copy of the email chain is attached. On XX/XX/XXXX I filed a request with PayPal for a refund. I supplied PayPal with all of the above information. The request was identified as " item not received. '' After communicating with the seller, PayPal rejected my claim. I convinced them to re-open it under " item not as described. '' Here are the details : Case ID : XXXX Seller information XXXX Transaction amount {$40.00} USD Transaction ID XXXX Shipping address XXXX XXXX XXXX XXXX XXXX XXXX, IL XXXX United States Invoice ID XXXX PayPal has now reported to me twice that they have gone back to the seller asking for more information. They do not share this information - what they are asking for or what they are receiving - with me. In the first case, PayPal wanted to know if I would settle for half of the refund I was requesting. Further, PayPal has on two occasions told me I can expect resolution by a specific date - but those dates have come and gone. I also attempted to escalate my concerns with PayPal via their XXXX page. They directed me to send a private message. I did but then had to wait XXXX days for this response : " Hello XXXX, we apologize for any inconvenience we course. Share your account info so we take a closer look into your issue. Thank you -XXXX XXXX I had already given them my email address ( account info ) but replied to this message with the information again. That is the last they have responded ( a week ago ). For reference, I am also attaching a sampling of the messages I have received from PayPal on this matter. I believe PayPal is simply stonewalling me and in the process is aiding and abetting a fraudulent company. When I look at the PayPal XXXX page, it is flooded with similar complaints. PayPal should not be advertising that they protect consumers when they obviously do not. While I am still hopeful that PayPal might eventually do the right thing and refund my money, I am hoping I can get to that resolution faster - and maybe help protect others in the future - by filing this complaint with the Consumer Finance Protection Bureau. Thank you.
Company Response:
State: IL
Zip: 60302
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I filed dispute numberXXXX Against Paypal I have a consumer protection office for my account XXXX And their response was that they took my money, which amounted to XXXX dollars, because they felt that I was selling counterfeit products. Why did Paypal not notify the police against me because I am selling counterfeit products? How does Paypal take money when it admits that it is a crime - and conceals it from the police and investigation authorities. Why did Paypal not inform the company that claims that I have counterfeited its products in order for legal measures to be taken against me. If I, as Paypal claimed, I sell counterfeit and forged products and this is a crime according to the law - Paypal has committed several crimes for covering up that crime, appropriating the money obtained from it, and investing that money in its projects, which is the crime of money laundering. Paypal explicitly acknowledged that the money was obtained from selling counterfeit products - and instead of reporting to the police, they took the money for themselves. And US law punishes anyone who learns of a crime and does not initiate to inform the authorities, because he is thus considered a participant in it. They also took those money for themselves, claiming that it was to make amends for the damages suffered by them. According to the law, these funds must be handed over to the police authorities until they are investigated with me into those allegations that are deterred by Paypal. The Consumer Protection Office must take deterrent measures against PayPal so that they stop seizing the money of depositors under the guise that they are violating the law because that is a crime of extortion The Consumer Protection Office must open my dispute again and open an investigation against Paypal to protect American companies that people imitate their products and Paypal in the end seizes the proceeds of the sale without informing the police, which affects the American economy
Company Response:
State: CA
Zip: 90240
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Continuously Hacking of cellular devices by resident in housing developement, identity theft and attempted bank fraud! With in the last 2 days, there has been attempts to hack into my bank accts, an unauthorized individual attempted to purchase a alcoholic beverage for {$53.00} at at XXXX XXXX XXXX XXXX, at XXXX XXXX XXXX, XXXX, NY XXXX, on Thurs, XX/XX/2020 at the time XXXX using my stolen identity with a PayPal debit card linked with my XXXX Debit card! The XXXX detected the attempt, but PayPal had no record of the attempt and believe the individual was utilizing a Guest Transaction! Thare is a serious problem in XXXX with hacking of Cell phones and bank fraud! The XXXX admin. Is doing absolutely nothing about the spreading threats to senior citizens in the City! And the police dept is incapable of addressing the issue! The victims are left to defend and deal with the problem themselves! I on the other hand had decided to do my own investigation of the hacking, because of my background as a XXXX XXXX XXXX from the XXXX XXXX! I was able to trace the source of the cell phone hacking to a resident in my building name XXXX, who resides in # XXXX, XXXX, NY XXXX he has be caught using a XXXX keyboard to remotely control the cell phone! The hacking technique is called " XXXX XXXX '' it involves remote having of Wi-Fi Routers and cell phones, rerouting of emails, texts & phone calls to the hackers server, identity theft and bank fraud as well as illegal surveillance by activation of the camera and microphone of the device! It also involves stealth background operations and processing of the device applications which allows the hacker to download encoded files in relation to obtain under age XXXX XXXX materials undetected, so that they can secretly transfer it to unknown cloud accounts on the Dark Web!
Company Response:
State: NY
Zip: 10026
Submitted Via: Web
Date Sent: 2020-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The XXXX XXXX XXXX XXXX XXXX XXXX opened a company account in PAYPAL in XX/XX/2019, in order to receive payments from the offer of services such as training courses. At the time of opening, the balance could be withdrawn by credit card. However, it is important to note that this information is not easy to find and is not discussed in the terms and conditions for opening the account. Currently, it is not possible only through a bank account in the United States and by check. The Foundation can not open a bank account in the United States. We have written 3 times in the last month, through the messaging service to ask the bank that issued the check to be able to cash it in XXXX, before requesting the balance by this means. As they do not respond to us, we directly try to request the balance by check and we were surprised to verify that it is not possible to withdraw this balance by this means either. We demand the return of this balance immediately. We have screenshots that show what was said.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I was sent money on XXXX. This transaction immediately was seized for review. I was informed that it would be reviewed and released in 72 hours. I've had this happened before and it usually clears up 72 hours. The next day I receive a request for additional information. A date of birth from a name listed on the transaction list. Not only do I not have that information that is protected information that I can not release. I reply telling them what the payment was for, and that I couldn't release protected information. I go back and forth through the resolution center, and just keep getting repeated requests for this DOB. I contacted the person that sent the money, and they tried to pull the transaction. They were told they needed to contact me and resolve it with me. So I tried using the message center. They told me to disregard the request for DOB because that was irregular and to give a information as to what the payment was for and why it was sent. Which I then did. And then I got another email stating that I didn't give them the DOB they requested and they needed the DOB. I did this 3 more times with the same results. Now I'm trying to cancel the transaction and refund it, so that the sender can try resending a different way. They keep dodging me and now I have XXXX $ that is frozen in the Paypal account because they are demanding information that would be illegal for me to give them even if I had it.
Company Response:
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A